HomeMy WebLinkAbout2006-09-05 Correspondence
I! 1
f~~~'t
~... "IIII'~
....,..~
CITY OF IOWA CITY
MEMORANDUM
,..,...,
U91:!U
Date: August 25,2006
From: Anissa Williams, JCCOG Traffic Engineering Planner
aJY
To: City Clerk
Re: Item for September 5, 2006 City Council meeting: Installation of NO PARKING ANY
TIME signs on the south side of Apple Court.
As directed by Title 9, Chapter 1, Section 3B of the City Code, this is to advise the City Council
of the following action.
Action:
Pursuant to Section 9-1-3A(10), install NO PARKING ANY TIME signs on the south side of
Apple Court
Comment:
This action is being taken because vehicles parked on the street directly opposite each other
make it too narrow for emergency vehicles and City service vehicles to get through.
Mgrfagditms/aw-applect.doc
..-'
0 C::)
,=
0-
.- n
_0>- ~~
-r:::: :.:~ '- -n
/' '~-)
C) -. N
-....j ., CJ1
:< I -u ill
U_ !--"l
0 ~~ - '"J
~ /-, Y?
P .to""
CJ1
I ~ 1
-....= -~
!~~~'t
",,-... ..aal~
...,..~
CITY OF IOWA CITyr::J
MEMORANDUM
Date: August 25, 2006
To: City Clerk
From: Anissa Williams, JCCOG Traffic Engineering Planner
oJf
Re: Item for September 5, 2006 City Council meeting: Removal of Iowa City BUS STOP sign
on Gilbert Street at College Street. Installation of Iowa City BUS STOP sign on
Washington Street at Gilbert Street.
As directed by Title 9, Chapter 1, Section 3B of the City Code, this is to advise the City Council
of the following action.
Action:
Pursuant to Section 9-1-3A(19), Remove Iowa City BUS STOP sign on Gilbert Street at College
Street. Install Iowa City BUS STOP sign on Washington Street at Gilbert Street.
Comment:
This action is being taken at the request of Iowa City Transit to eliminate difficult weaving
maneuvers on Gilbert Street for the bus at this location.
I ndexbc\memos\5-1 AW.doc
,,'
0 .=
=
:>n ''''
:r-:-.
r-- _. .-
" >-~ '..- II
- c.-.)
N
C'} c.n
r IiI
I",' --0 .~-l
- '\...-1
~ ~ w
<:
)> .::-
Ul
I ~ j
~~~~tt
-..:;.... ~IIII'~
.........
CITY OF IOWA CITYr:o
MEMORANDUM
Date:
August 30, 2006
Re:
City Clerk
Kent Ralston; Acting Traffic Engineering Planner~
Item for September 5, 2006 City Council meeting; Installation of (2) HANDICAP
RESERVED PARKING signs in front of 430 N. Van Buren Street.
To:
From:
As directed by Title 9, Chapter 1, Section 3B of the City Code, this is to advise the City Council
of the following action.
Action:
Pursuant to section 9-1-3A (14); Install (2) HANDICAP RESERVED PARKING signs (with
arrows) in front of 430 North Van Buren Street.
Comment:
This action is being taken to accommodate an elderly individual who resides at 430 North Van
Buren Street. This action will be rescinded when the individual no longer resides at this location.
jccogadmlagd/430nvanbu ren .doc
'"
6 =,
=
<- 0'""
~> (") ;;....~
b --i c::
.~ - ':OJ 11
.,_0, w
-_...; <:::>
_..c'" :!l
i',' -0
:1."....1 --.'> 1---;
(:) 7:: \.,j
:> w
j> <::>
\D
G:D
Marian Karr
From:
Sent:
To:
Subject:
Dale Helling
Thursday, August 31,20068:53 AM
'City Council
FW: smoking within 25 feet of building entrances
-----Original Message-----
From: jponto@avalon.net [mailto:jponto@avalon.net]
Sent: Thursday, August 31, 2006 6:21 AM
To: Dale Helling
Subject: RE: smoking within 25 feet of building entrances
Dear Dale,
Thank you for taking time to explain to me the legal complications related to this issue.
Now I better understand the limitations that Council has in addressing smoking bans.
Nonetheless, I believe that second-hand smoke is a serious health risk to non-smokers in
our community and urge Council to address it in any way that it can.
Thank you again.
-Jim
Quoting Dale Helling <Dale-He1ling@iowa-city.org>:
> Dear Mr. Ponto,
>
> Thank you for your email to the City Council regarding smoking
> restrictions. Council will receive your email as official
> correspondence included with an upcoming regular meeting agenda. A
> copy of this response will also be included. You may address Council
> directly during the time set aside for "Community Comment" near the
> beginning of every regular meeting agenda. In addition, their
> individual telephone numbers are listed on the City Council page of
> the City website at www.icgov.org
>
>
> The City does have a policy banning smoking in all City buildings and
> vehicles. A few years ago the City Council also passed an ordinance
> prohibiting smoking in food establishments, based on an ordinance
> previously adopted by the City of Ames. However, the courts have held
> that the authority of the City of Ames (thus any City) to pass such a
> restriction is preempted by an Iowa law that requires non-smoking
> areas in such "public places" but also allows for smoking areas as
> well. The Iowa City ordinance was repealed as a result of that ruling.
> Subsequent attempts to persuade the legislature to amend Iowa law to
> allow for such smoking regulation at the City level have not been successful.
>
> The Ames case highlights the problems with local government trying to
> regulate smoking on private property. It is not likely that we could
> prevail with any ordinance banning smoking in a private building or on
> any private property adjacent to it.
>
> The only remaining regulatory authority the City may have would
> involve other public (City controlled) property such as near the
> entrance to buildings or in public parks. For City (and many other
> government) properties, that can be, and frequently is, accomplished
> by institutional policy. For private buildings, the effect would be to
> prohibit smoking on public right-of-way in proximity to those buildings.
> Such a proposed ordinance would need to be closely evaluated by the
> City Attorney
>
> I realize it is a bit discouraging, but I hope you find this
1
> information helpful.
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
Sincerely,
Dale Helling
Assistant City Manager
-----Original Message-----
From: jponto@avalon.net [mailto:jponto@avalon.net]
Sent: Wednesday, August 23, 2006 11:59 AM
To: *City Council
Subject: smoking within 25 feet of building entrances
Dear City Council,
I am sure that you will agree that smoking is a major public health
issue.
There now exists a massive amount of evidence that second-hand smoke
is also a significant health risk. For this reason, University of
Iowa has recently banned smoking in or around University Hospitals and
Clinics, and elsewhere across campus within 25 feet of entrances and
exits to 01 buildings. I strongly support these policies.
If you have not already discussed this, I strongly urge you to
consider enacting an ordinance in Iowa City, similar to the 01 policy,
that would ban smoking within 25 feet of entrances and exits to retail
establishments and public buildings.
be simple, but would have a significant impact
non-smoking residents and visitors in Iowa
Such an ordinance would
on the health safety of
City.
Thank you.
Jim Ponto
618 Brown
Iowa City
St.
2
a:n
Marian Karr
From: Heywood, Ellen M [ellen-heywood@uiowa.edu]
Sent: Thursday, August 24, 20061:11 PM
To: .City Council
Subject: Charter Ammendmenls
To the Iowa City City Council:
It's lime to slop wasting our hard-earned tax dollars and pul the Charter Amendments on a ballot. The courts have
decided that you should do so and an appeal to the Iowa Supreme Court will only confirm that decision.
No more stalling - just do itl
-Ellen Heywood
1178 E Court St.
Iowa City, IA 52240
337 -6003
8/24/2006
Johnson County Permanent Supported Housing for Person with Special Needs
[;[J
Marian Karr
From: Frudden, Brian [brian-frudden@uiowa.edu]
Sent: Wednesday, August 23,200610:18 AM
To: 'City Council
Subject: Johnson County Permanent Supported Housing for Person with Special Needs
City Council Members:
The location of the mentally ill apartment complex appears to be very near Highway
218.
Therefore, the traffic "noise" on the Highway 218 will be loud.
Highway noise however may possibly have calming effects?
It might be good to consider planting trees, bushes, and/or building a noise-blocking
wall between the apartments and Highway 218.
Brian Frudden
3655 Foxana Dr., I.e.
Office phone: 319-356-3650
brian-frudden@uiowa.edu
8/23/2006
~
Marian Karr
From: dan keating [dskeating6@msn.com]
Sent: Tuesday, August 22,20069:44 PM
To: 'City Council
Subject: common area behind lindemann dr.
I would like to take a minute to let you know what I've heard is going on. My understanding is
that the Southgate development company is to disc this field up this fall and plant it in grass, now
they didn't know for sure if it would be natural prairie grass or a type of grass that parks would
have to maintain. My wife and I, as are some of our neighbors rather fond of the wild flowers,
birds, (Redwinged blackbirds-Gold finches-Red finches-and Catbirds.) just to name a few, who
nest in these tall grasses. Now for two years in a row Southgate has cut the grass during the
second brood of these birds killing their young. We also see this with the bunnies at the same
time. We are wondering if the City is considering possibly planting this field as a natural prairie
for the sake of the wildlife, for the enjoyment of the persons utilizing the walking trail, and to
alleviate the man hours of maintenance for the Parks department. It is our hope that you could
pass this along to the persons in charge of this project and let them know where we stand on
this. Thank-you. Mr.& Mrs. Daniel P. Keating.
8/22/2006
[;[J
Marian Karr
From: Barker, Joyce A Uoyce-barker@uiowa.edu]
Sent: Thursday, August 17, 20062:36 PM
To: 'City Council
Subject: please step up and consider a good use of this land.
With the article in Aug. 17th press citizen, maybe the city should consider part of the 57.13 acres in the North
Airport Development Subdivision on the south side of Iowa City.
Currently the site that is being perused is only 0.67 acres. Since they are trying to consolidate all their facilities
in one spot I can't see a better local use of the newly available site.
With a purchase of a mere 2 acres out of the 57.13 they could have a large building, education, and
rehabilitation, and maybe a play area for the children, and apartments to phase people out of the shelter and
into affordable housing.
This area is on west port bus lines and is a very central location.
It is in the cross section of school districts so the children could be going to a school that wouldn't overpower
already overburdened districts.
That would lessen the burden of bussing and transport on the shelter staff.
Please consider this.
If it is acceptable for them to be on Southgate with all the auto shops and other businesses in the area then
it would be just as appropriate for them to be there and there is more room there for an adequate facility..
Sincerely, Joyce Barker
8/17/2006
CJ:J
Sheller House
Community Shelter & Transition Services
August 17, 2006
Mayor Ross Wilburn and City Council Members
410 E. Washington St.
Iowa City, Iowa 52240
Dear Mayor Wilburn and Iowa City Council Members,
Last year, the Iowa City Council temporarily relaxed the city building occupation code
related to housing persons temporarily at the area churches. It has come to
the attention of the Shelter House Board that this temporary ordinance has lapsed. We
ask that the City ofIowa City re-enact the ordinance change to accommodate the needs of
the Overflow Shelter Program before the cold weather season begins.
Last winter the Overflow Shelter Program could not provide shelter for all of the
individuals and families, which Shelter House had to turn away due to lack of space, until
the temporary ordinance was enacted. If the additional bed space is not available this
winter, it is likely that men, women, and children will be on the street on some of the
coldest nights of the year.
We have appreciated your help and support in the past and look forward to a
positive outcome to this request.
A~,~
Dorothy M. Persson
President, Shelter House Board
Cc: Amy Coreia, Social Services Coordinator for Johnson County
Steve Atkins, City Manager, Iowa City
Linda Severson, JCCOG Human Services Coordinator
Crissy Canganelli, Executive Director, Shelter House
0 ""
=
=
-s:: 0-.
:;::-0 :r.:~
-~~ c:::
0-< c-o :-n
"_...J r-, co "-
~"..)
" , 'TJ
~ "
I';
O=n ::?: t-J
s:X - 'J
5> ..
0
-.l
331 North Gilbert Street. P.O. Box 3146 . lowo City, lowo 52244-3146 . 319-35H1326
~
Marian Karr
From: callsfyre@aol.com
Sent: Sunday, August 27,20068:45 PM
To: 'City Council
Cc: callsfyre@aol.com
Subject: Housing in Iowa City
Honorable City ofIowa City Council Members,
August 27,2006
Did you all realize that Coronet Apartments( 1900 block of Broadway St) one of the longest standing
affordable housing units in Iowa City has been sold. The residents must move and my understanding
soon. It has always been my understanding that once a property was sold the residents were able to
complete their tenancy unless the new owners actually had family members moving in. This does not
seem to be the case for the tenants here. It appears that they are being pushed to move and swiftly. My
question is to make way for what?
Property owners have a right to do as they will with their property. The city has a moral obligation
however to care for the needs of all its citizens.
It hardly seems that a new property developer will construct premium housing on a site that is right
across from HACAP Townhouses where the children have only the parking lot to play in. It is as if each
housing unit established for those with need on Broadway Street is slowly being gentrified and no
provision is being made for the tenants. I bring this to the attention of the council members because of
their role in approving developments and so forth. This area has received a great deal of attention,
unfortunately because of some of the criminal activity that has taken place. However, criminality occurs
everywhere, but certain crimes and groups of people come more to the attention of the criminal justice
system and innocents therefore suffer.
Please consider as developers come forth to continue your efforts to increase housing for low, moderate,
and for those who are so impoverished or ill that they do not register.
Thank you
Catherine Moore
P.O. box 572
Iowa City, IA
52244-0572
For now and forever let us make peace,
CATSDREAMS
Ch~ck out AOL.colll toda)'. Breaking news, video search, pictures, email and 1M. All on demand.
Always Free.
8/28/2006
~
Lucille Heitman
262 Highland Drive
Iowa City, IA 52246
319- 351- 361 0
wa II u@aol.com
Fit.f--f)
--.--.---'
IODO W(; 28 PN 12: 04
(','1.'/ (, ,..,,<
.., J 1. i :'- }~j.~
'0\" I ,,_.::~,-....."I d
I' ivA ,I [< IOWA
August 25, 2006
City Council Members
City of Iowa City
410 East Washington Street
Iowa City, IA 52240
Dear Mayor Wilbum and Members of the City Council:
I am enclosing a copy of a letter, dated August 11, 2006, that I sent to Bud Stockman,
Superintendent of Streets and Traffic Engineering, and the response I received from
Jeff Davidson, regarding the lack of a pedestrian crosswalk on Highway 1 near
The Lodge apartment complex.
It seems to me that if a traffic light was installed because of the construction of a 500
unit apartment complex, it makes sense to enable the residents of that complex to
safely cross the highway so that they may take advantage of the businesses that are in
such close proximity. This is not a convenience issue, it is a safety issue. The student I
befriended told me that some of the residents of The Lodge run across Highway 1. She
also said that the traffic on the highway stops for approximately 14 seconds when the
light turns red. However, this is particularly dangerous on this dark stretch of highway at
night, as the pedestrian does not have the benefit of a walk sign that flashes the number
of seconds remaining. The speed limit of 40 or 45 miles per hour in that area also
increases the chances of a car/pedestrian accident.
I request that you assess this situation, and I urge you to have a pedestrian crosswalk
installed (and a sidewalk on the south side of the highway, if that is a requirement) at
this intersection.
Thank you for your consideration.
Sincerely,
"L<--<-J4 /.J~~
Lucille Heitman
Lucille Heitman
262 Highland Drive
Iowa City, IA 52246
319-351-3610
wallu@aol.com
August 11, 2006
Bud Stockman, Superintendent
Streets and Traffic Engineering
City of Iowa City
3800 Napolean Lane
Iowa City, IA 52240
Dear Mr. Stockman:
I recently befriended a new UI international student who is a resident of The Lodge
apartment complex north of Highway 1. This student does not own a car, nor do many
of the other residents of this 500 unit complex. This student was under the impression
that she could cross the highway to shop at WalMart and Cub Foods. However, she
discovered that there is no pedestrian button on the traffic light at the Highway 1
intersection near the complex.
The student told me that others run across the highway so they can shop at these
businesses. This is a disaster waiting to happen, and I am very concerned about the
situation.
I strongly urge you to assess this intersection and the dangerous situation it presents to
these young people who don't always use the best judgment when it comes to safety
issues.
Thank you for your consideration.
Sincerely,
A-LJ I ~ ~.~ ~~
Lucille Heitman
C5
~ 0..,
",~ ~
_." .J ""
" :::::; .~,
~) "'.- C'''''"
~ " C']
0~~:' :i: ,;;P
.if 5;1 iJf /~I
". '-..../'
<:::l
"'"
Page 1 oft
Jeff Davidson
From: Jeff Davidson
Sent: Tuesday, August 15, 2006 3:49 PM
To: ..wallu@aol.com'" - t o(L(.e c..r € H" , L fi b bUSS
Cc: Bud Stockman; Joan Kennedy; Anissa WilUams
Subject: Your letter to Bud Stockman
Hello LuciUe Heitman. Your letter to Bud Stockman pertaining to the intersection of Iowa Highway 1 and Ruppert
RdlHawk Ridge Road was forwarded to me for reply. You asked why there is no pedestrian cr0$$W81k signal at
this intersection for crossing the highway. The reason is that there is only a sidewalk on the Lodge llide of the
highway. There is no receiving sidewalk on the Cub Foods!lide of the highway. We cannot install a pedestrian
crO$$W8lk liignal unless there are !lidewalks on both !lid8$ of the street.
It appeared we would have this issue re$Olved becall$8 the propo$ed Wal Mart project was going to
recolllltruct this Intersection and instaU the needed !lidewalk. That would have enabled U$ to Install a ped8$trian
cr0$$W8lk liignal. Because that project has now gone away, we are now back to waiting to get the !lidewalk
installed. Ultimately the City Council will detennine when this occurs; you should feel free to contact them and
expr8S$ your opinion.
Jeff Davidson, Traffic Engineetlng Planning.
L<Jdk / J udJ "bt pf r ~'I wiJWJJ..
t 0 iA.lt;~/ >0 ~ i'5 a. CCi-j2! (
:rD
C5
~n
-.-.......:;:
~,
8/15/2006
,-://~:~
___ I-r'
0-:;-/
~~
.A
f\)
Q:>
.):>
-t'
i\s
o.
S:>
~
~
.l>,.
c-
t.--:::;
-!J
/~
i/7
; "--1
\..j
D"':
liS(1~)I
Marian Karr
From:
Sent:
To:
Subject:
Katie Jackelen [kmjackelen@hotmail.com]
Monday, August 28, 2006 9:32 PM
'City Council
Pollution concerns
Dear Mayor Wilburn and City Council,
Since the United States did not sign on to the Kyoto Protocol in 2005, Seattle's Mayor
decided to reduce global warming pollution at the city level. He has asked mayors around
the country to sign on to the U.S.
Mayors' Climate Protection Agreement. As of August 16, 2006, 284 mayors around the
country have signed OD. Mayor Cownie of Des Moines has signed on to support this effort.
The Agreement asks mayors to work towards the Kyoto regulations in their own communities
by reducing urban sprawl, restoring forestland, and informing the public, to name a few
actions. The Agreement urges cities to work with the state and federal government to
enact policies that would reduce greenhouse gas emission and to enact greenhouse gas
reduction legislation on the federal level. On a local level, small changes could be made
in public buildings to lower electric bills, city vehicles could gradually be replaced
with hybrids, the recycling program could be expanded, and more trees could be planted in
the community. For more information, go to www.ci.seattle.wa.us/mayor/climate.
I noticed that Iowa City was not on the list of mayors who have signed on and I am curious
about your position on this issue. Would you consider signing on to this Agreement?
Would you like to know more about the Agreement? If you're not interested in signing,
could you explain what some of your hesitations may be?
Thank you for your time.
Sincerely,
Kathryn Jackelen
1206 Emily Court
Iowa City, IA 52246
Check the weather nationwide with MSN Search: Try it now!
http://search.msn.com/results.aspx?q~weather&FORM~WLMTAG
1
Marian Karr
~
From:
Sent:
To:
Jean Walker [walkersic@yahoo.com]
Wednesday, August 30, 2006 5:37 PM
Barta, Gary A; Fethke, Gary C; Ferentz, Kirk J; 'City Council; Steve Atkins; Steenlage, Leslie
W
Jantz, Paula B; Meyer, Jane C
RE: Football G'lmes and the Melrose Neighborhood
Cc:
Subject:
Gary,
Thank you for your very timely response.
I had noted in my ernail our gratitude that the grassy area along Riverside will not be
used for parking (and we are glad that some trees have been planted there, particularly
after the tornado damage in that area).
We will appreciate all that you can do to help what can be our beleagured Neighborhood on
game days and we appreciate the message in today's UI News Digest from President Gary
Fethke and Coach Kirk Ferentz regarding appropriate fan behavior in and around Kinnick
Stadium.
Due to various circumstances, my email to you could not be sent out sooner that it was.
We believe this is an ongoing problem and we hope that many of the solutions outlined in
the email can be implemented in the future. As mentioned previously, the Neighborhood
would be happy to to meet with OI leaders for additional discussions of how football game
day problems can be addressed.
Thanks - and good luck on Saturday and for the rest of the season!
Jean
--- "Barta, Gary A" <gary-barta@hawkeyesports.com>
wrote:
> Jean,
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
Thanks for taking the time to express your concerns about fan behavior
on game day. As you might imagine, we are all concerned and interested
in making the football experience positive for EVERYONE.
With all due respect to your concerns, sending them out in an email
four days before the first home game and the re-dedication of historic
Kinnick Stadium is problematic. It is not reasonable or possible to
consider dramatic changes to the game-day operation at this point.
you should be aware that hundreds (if not thousands)
are spent every summer and fall addressing issues like
your email. We work with law enforcement, University
staff, etc.. attempting to improve the management of
With that said,
of people hours
those raised in
staff, Athletic
our game day.
As an example of one such move that was implemented this summer, you
may have heard the University has shut down tailgating at the Mrytle
Street Hill location. This was done (much to the disappointment of
many
tailgatersl for safety reasons. The cars parked on the hill were
dangerous, and intoxicated fans were abusive and inappropriate to the
private property surrounding the area.
Again, this is just one example of several and ongoing efforts to make
things better.
I plan to take your concerns and suggestions to the department heads
1
> that manage the game day operation. They will review and consider all
> of them. Some may be possible, and some (no night garnes, reducing from
> 7 to
> 5 home games)are not realistic.
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
Thanks for your time and understanding Jean. I am in complete
agreement with you about the beautification and improvement of
Kinnick. It is magnificent.
Go Hawks!
Gary
-----Original Message-----
From: Jean Walker [mailto:walkersic@yahoo.com]
Sent: Tuesday, August 29, 2006 2:30 PM
To: Fethke, Gary C; Barta, Gary A; Ferentz, Kirk J;
council@iowa-city.org; Steve Atkins
Subject: Football Garnes and the Melrose Neighborhood
Dear Gary Fethke, Gary Barta, Kirk Ferentz, Steve Atkins, City Council
Members,
We, in the Melrose Neighborhood, are
game days and we are requesting your
negative effects of the games.
very much affected by ur football
help to protect us from the
Our neighborhood is a vulnerable historic area containing many
residents who do not think that they should be subjected to
destructive mob activity related to the garnes, as they have been in
the past, and who think it is not good for people to feel that they
have some sort of right to trash the Neighborhood.
Attached is a description of the problems with which we are faced and
possible solutions to those problems.
Many of the problems are likely a result of alcohol abuse and
inconsiderate behavior that many people would never indulge in singly
but which somehow seems permissible when in a large group. The
problems are exacerbated by apparent tolerance of these behaviors,
presumably in the name of "having fun" at football games and revenue
being earned, from the fans, by Iowa City, Coralville, and University
Heights.
We believe most of the fans are reasonable individuals who would not
appreciate this behavior in their own neighborhoods or communities,
and could be educated to remember this when they are in our
neighborhood.
There are many potential approaches to education.
One
might be for the UI leaders (President, Athletic Director, Football
coach) and University Heights/Iowa City leaders (City Manager, City
Council/Mayor) to write combined or separate letters to the Daily
Iowan, Iowa City Press Citizen, Cedar Rapids/Iowa City Gazette, and
Des Moines Register stating that these behaviors are unacceptable and
listing the measures that will be taken to enforce an orderly society
during football game days. This information could also be
disseminated by local radio stations, particularly those that
broadcast the games, and distributed with football tickets.
In response to correspondence between the Neighborhood and President
Skorton last year, the UI posted the following in "The Iowa Hawkeyes"
at
newsletters@collegesports.com:
We also have a
Neighborhood."
our stadium is
special request regarding our "Kinnick Stadium
As you are aware - and you will witness on Saturday -
undergoing a breathtaking transition. We have good
2
> reason to be proud of the work that's been done to this historic
> facility. We also have reason to be proud and to respect the public
> and private property on the UI campus and in the neighborhoods that
> adjoin our football facility and the DI campus.
> Kirk, his staff and our student-athletes have set their bar high.
> Let's do the same as fans. "No.1 on the field and No.1 in the
> stands."
>
>
>
We think that a similar message, though with a more detailed
explanation of acceptable and unacceptable behavior, coming from the
> UI and the City's leadership, would be most helpful in this matter.
> Nile Kinnick has been, and is, described as being a gentleman. We
> hope that the fans who attend the Stadium named after him will follow
> a similar code of behavior.
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
The time to address these issues in a calm and methodical manner is
now, before the football season begins. Representatives from the
Melrose Neighborhood Association are willing to meet with leaders from
these entities for additional discussions of how football game day
problems can be addressed.
We look forward to your response.
Thank you,
Jean Walker
Melrose Neighborhood
Representative
Do You Yahoo!?
Tired of spam? Yahoo!
http://mail.yahoo.com
Mail has the best spam protection around
Do You Yahoo!?
Tired of spam? Yahoo! Mail has the best spam protection around http://rnail.yahoo.com
3
ill Home Football Games
The Problems:
Alcohol abuse - including drinking alcohol from open containers in public.
Noise.
Trash - food, cans, plates, cups, utensils, cigarette butts, plastic bags.
Food (and food-smeared plastic utensils and food on wooden skewers) tossed onto streets, sidewalks, yards - a public
health nuisance and a hazard for animals (including dogs on leash) to choke on, swallow bone/wood splinters, get
sick from.
Vandalism to fences, street signs, etc
Rudeness - ignoring common courtesy.
Verbal abuse to residents of the neighborhood when we try to protect our properties.
Mindset that trashing the place and bad behavior is part of "having fun" - but what they do is way past innocent fun.
Terrorizing - eliciting fear.
Fights that have resulted in bloodshed in the past.
Urination on private property in full view of neighbors.
Trespassing and passing out on private property.
Mob rule - walking in the street; making passage of emergency vehicles (particularly ambulances going to the UIRe)
difficult; blocking sidewalks.
Damaged/rutted public and private grass, from parking on soft ground.
Charcoal coals left burned into public grass.
Cost to the cities (University Heights and Iowa City) in clean-up and law enforcement.
The Melrose Neighborhood has been exceedingly tolerant of these problems in the past but we are now asking your
help to stop this loutish hooliganism involving vandalism, drunkenness, terrorism, and mob rule. Left unaddressed,
these problems could escalate into further personal injury, tragedy, property damage, and other liability concerns.
The Cause:
Tailgating involving alcohol.
Late games.
Not enough security.
Tolerance by officials.
Not enough leadership.
No drinking in stadium pushes the drinking out into the neighborhood (just as the Ul doesn't want drinking in the
stadium, we do not want irresponsible drinking in our neighborhood either).
Increase from 5 to 7 home games.
The Need for Chan~e:
We appreciate past efforts by the UI, University Heights and Iowa City to address problems concerning the UI's
football games. Unfortunately, they are not enough.
The behaviors outlined above are not acceptable to the neighborhood.
An example needs to be set for young people especially, so that this cycle of bad behavior is stopped. By not taking
a very strong stance against these behaviors, the UI, University Heights, and Iowa City could be perceived as
condoning them.
The Ul does not allow people to drink alcohol in Ul buildings or in the UI stadium. It should not allow alcohol in
any of its parking lots/ramps. The UI's property belongs to the State and is supported by public funds. (The one lot
that was designated "no alcohol" in the past, was a good model. Before, during and after the games the lot was quiet
and orderly and when people left there was no trash.)
The open container law needs to be enforced.
The mindset of people that they can drink irresponsibly, trash and vandalize the community, and terrorize its
inhabitants must be changed. We doubt that these same people would appreciate their own cities, universities, and
neighborhoods, and homes being treated in the same way.
The Solutions:
1. Leadershin bv the VI. University Heillhts. and Iowa City:
Education of students and the public at large so that these behaviors are not perpetuated.
University Heights and Iowa City leaders (including the city managers, city council/mayor), and UI leaders
(iucluding the Presideut, Athletic Director, and Football Coach) to write a combined/separate
letter(s)/editorial(s) to the Daily Iowan, Iowa City Press Citizen, The Gazette, and the Des Moines Register
stating that the behaviors are unacceptable and listing the measures to be taken to enforce an orderly society
and to protect the citizens. (The President could also send an email to the UI faculty and staff.)
This information could also be disseminated by local radio stations, particularly those that broadcast the
games, and distributed with football tickets.
The UI is the entity that puts on these games and both the UI and the cities benefit greatly from them.
Therefore the officials of the cities and oarticularlv of the UI must take responsibility for them. It is
irresponsible and unacceptable to allow these behaviors to occur. Any other possible/available means of
disseminating this information should also be utilized (e.g., UI/city periodicals/mailings).
2. Increased Security:
By both the UI, University Heights, and Iowa City. Numerous individuals are arrested on Friday nights in
downtown Iowa City for open container law violations, yet this behavior has been condoned on Saturday
afternoon just a few blocks away. If the citizens and the community canuot be protected from the serious
negative effects of these games, why should they be allowed?
3. Parking:
Limit parking times. Clear all parking lots/areas (both UI and privately owned) that charge for football
parking within 2 hours of the game. (We are aware that this already applies to some UI lots.) It encourages
irresponsible behavior when fans can arrive at 7:30 am for a game with a 5 pm start time, or to be allowed to
remain until long after dark for a game that ended in the early afternoon.
Encourage dispersal of the fans before and after the game. Limit the amount of parking in the innnediate
vicinity of the stadium and increase bus transport to the stadium. (Weare grateful that the University has
stopped parking on the grassy area beside the Myrtle Avenue parking lot this yeaL)
Alcoholic beverages are banned from the stadium (except the Press Box) but permitted in many University
parking lots as well as the public properties of Iowa City and University Heights. These are all properties that
are supported by public funds and should be treated equally.
4. No late games:
Problems are increased exponentially the later the start-time of the games. Only have games starting in the
moming (i.e., II a.m.). It is unacceptable that the community is trashed etc. because of TV schedules. It can
be argued that people will continue to drink after the game but they will no longer be in the concentrated
groups that promote mob rule and can be approached more easily and with less danger by law enforcement
officers. Games that begin at 11 a.m. generally result in much less chaos in the community. TV schedules
should not be allowed to dictate safety in our neighborhood.
5. Sufficient Trash Receotacles:
The UI must supply sufficient trash receptacles on its property. In addition, it should either supply trash
receptacles along the public areas (particularly Melrose A venue and Melrose Court) affected by the game or
reimburse the cities for supplying such receptacles. Cardboard and can recycling bins should also be
supplied.
6. Sufficient Toilet Facilities:
The UI needs to supply sufficient toilet facilities so that people in the neighborhood of the stadium do not
urinate on private property.
7. Survev other Universities/Cities:
To determine what other universities/cities do to address the above-described problems.
8. Coordinate with existin2 efforts:
Coordinate with the VI and cities' existing efforts to deal with alcohol abuse (e.g., the Stepping Vp program).
9. Discussions with the Melrose Neir.!:hborhood:
Representatives from the Melrose Neighborhood Association would like to meet with leaders from these
entities to further determine how the football game day problems can be addressed.
Enforcement:
Having educated and alerted the football ticket holders and the general public about the unacceptable behaviors, the
expected behaviors, and the repercussions for continuance of the unacceptable behaviors concerning football games,
the new behaviors need to be enforced through increased activity by enforcement officials.
Issue tickets for littering, open containers, noise, urination, etc.
The Gains for addressin!! the Problems:
A safe, peaceful, enjoyable, stress-reduced enviromnent for the community including its children.
Good PR, for the VI and the cities, throughout the community and amongst peer universities and cities - especially if
they are in a leadership role to address this problem.
Education of young people (including college students) and the general public about good citizenship, as well as
present a unified effort to deal with alcohol abuse in the community, in coordination with other programs (e.g., the
Stepping Vp program). If young people see that society allows these bad behaviors, they will think that they are the
acceptable norm.
Reduction in costs for the cities and its citizens for clean-up and damage repair.
Alternatives to Grand Avenue Roundabout
~
Marian Karr
From: Paul Diehl [paul-diehl@uiowa.edu]
Sent: Wednesday, August 30, 2006 3:58 PM
To: R Bailey; 'City Council
Cc: from MBP
Subject: Alternatives to Grand Avenue Roundabout
Importance: High
Dear Ms. Bailey:
I was surprised to read in your response to Jean Walker (below) that the Council "has been discussing
[the roundabout proposal] for most of the summer_and I haven't heard from anyone with
llltewatives." [emphasis mine] On July 26 I wrote the City Council an e-mail detailing my concerns
about the roundabout and proposing alternatives to it. To help you find it, look for the following email
heading:
Date: Wed,26Ju1200615:41:34
To: council@iowa-city.org
From: paul-diehl@uiowa.edu
Subject: Proposed Roundabout For the West End of Grand
Avenue
CC: 'jrom SR"paul-diehl@uiowa.edu
My concerns are these. Did you receive my email? Did other council members receive it? Ifno
member did, who is responsible for distributing email to the Council? And of course if you and other
council members did receive it, why are you saying you "haven't heard from anyone with alternatives?"
It's a puzzle to me and I'd appreciate your solving it for me.
Sincerely,
Paul Diehl
513 Brookland Park Drive
Iowa City, IA 52246-2003
--- Regenia Bailey <bailey@avalon.net> wrote:
> Jean,
>
> I'm not uninterested in discussing alternatives, but
8/3112006
Alternatives to Grand Avenue Roundabout
Page 2 of2
> we have been discussing
> this project for most of the summer and I haven't
> heard from anyone with
> alternatives. No one from the neighborhood
> association has contacted me and
> this has been on at least 2, if not 3, work session
> agendas. I have heard
> other much larger options discussed in passing, and
> 1 have heard discussion
> from my Council colleagues regarding alternatives.
> The alternative that I
> considered was to just do nothing, but I'm not sure
> that addresses traffic
> concerns or makes anything any safer. I tend to
> think that roundabouts tend
> to manage traffic flow pretty well, because they
> keep things moving.
>
> In our early discussions, I was concerned about
> pedestrian and bike safety,
> and emergency vehicles. 1 brought up these concerns
> and sought more
> information. I read some articles on context
> sensitive road design. I
> talked to some bicyclists. I asked questions of
> staff. My concerns were
> addressed, and I believe the roundabout will safely
> address traffic issues
> on Grand A venue. I have seen cars driving down the
> wrong way going
> east--whatever we're doing isn't working now.
>
> If you have suggestions that I should be aware of,
> please let me know.
>
> Regenia
>
> Regenia D. Bailey
> 430 Church Street
> Iowa City, IA 52245
> 319.351.2068 (h)
> 319.321.1385 (mobile)
>
8/3112006
-=t/ YtV
__ CASEY'S GENERAL STORES, INC.
<CCO~1f'
Po. Box 3001 . .one Convemence Blvd., Ankeny, Iowa 50021-8045 . 515-965-6100
September 5, 2006
Mayor Wilburn
City of Iowa City
410 E. Washington Street.
Iowa City, IA 52240
RE: Policies and Procedures of Casey's Marketing Company with Regard to the
Sale of Age-Restricted Products
Dear Mayor Wilburn:
Casey's Marketing Company, a wholly owned subsidiary of Casey's General Stores, Inc.,
owns and operates convenience stores in the state of Iowa, each known as "Casey's General
Store." The Company is committed to serving communities in a convenient, friendly, and
efficient manner. However, the Company is equally committed to abiding by all local, state, and
federal laws and regulations in providing our services to the communities and their visitors.
In particular, Casey's takes the laws and regulations regarding the sale of cigarettes and
beer to minors very seriously. Casey's does not encourage or condone the sale of tobacco
products or alcoholic beverages to minors. When employees are initially hired to work at
Casey's, they undergo extensive training in all aspects of the operation. One area of training
includes the laws and regulations regarding the sale of age-restricted products. Before an
employee is allowed to begin his or her employment with Casey's, he/she must read and sign a
document entitled "Selling Age-Restricted Products." Attached hereto at Tab A is a copy of the
training materials regarding the sale of age-restricted products, which are presented to all
employees. The information contained in these documents is very specific as to how an
employee is to handle the sale of such products. Employees are given verbal training by the
manager of the store with regard to the correct procedures for procuring the appropriate
identification for all customers wishing to purchase age-restricted products.
In addition to the initial hands-on training and the written information provided to new
employees, employees are frequently notified of the Company's policy of abiding by the rules
and regulations prohibiting the sale of alcoholic beverages and tobacco to minors. In fact, the
Director of Store Operations frequently issues memorandums to the store managers in this
regard. All Casey's stores received their most recent retraining memoranda from the Director of
Store Operations on May 2, 2005, August 25, 2005, November 25, 2005 and February 25, 2006,
reaffirming the Company's rules and regulations regarding the sale of age-restricted products. A
copy of these memoranda has been attached hereto at Tab B. These memoranda were displayed
Mayor Wilburn
September 5, 2006
Page 2
on the employee bulletin boards in each store, and the employees were requested to read all of
the information presented therein. The Company believes that its initial training and frequent
retraining of employees with regard to the sale of age-restricted products has been successful
over the years.
In January 1995, Casey's began a formal retraining program for any corporate stores in
which Casey's and/or an employee is charged with the sale of tobacco or beer to a minor.
Pursuant to this program, the store receives a memorandum from the Director of Store
Operations outlining the penalties for such sales and the seriousness of any such violations. The
memorandum further outlines the mandatory program that must go into effect at the store in
question. Attached hereto at Tab C are samples of these memoranda for alcohol and tobacco.
The formal program imposes three requirements on employees:
1. Every employee operating the cash register at any time must wear a button that
states: "NO l.D. NO SALE. NO WAY." A copy of the button has been
attached hereto at Tab D.
2. All store employees are required to undergo formal retraining as to the proper
procedures for ensuring that Casey's employees do not sell tobacco or
alcoholic beverages to minors. This retraining has been conducted by the
supervisory personnel of the Company.
3. Every employee operating the cash register is required to ask for the
identification of each customer who wishes to purchase tobacco or alcoholic
beverages.
In 2001, Casey's implemented a no tolerance policy as to the sale of age-restricted
products. As noted in the memorandum attached hereto at Tab E, any employee caught
selling alcohol or tobacco to an underage person will be terminated.
In addition to the notices that are currently posted informing individuals that
tobacco and alcoholic beverages will not be sold to a minor, another sign has been posted
on the beer cooler that states, "If you're under 21, the soft drinks are over there ---7 [an
arrow points in the direction of the soft drinks]... NO l.D. NO SALE. NO WAY."
Copies of these notices and signs have been attached hereto at Tab F.
Casey's recognizes that training alone may not ensure total prevention of the sale of age-
restricted products to minors. As such, in addition to the Company's formal training and
retraining programs, Casey's has recently installed computer equipment that will assist further in
preventing such sales. The cash registers are programmed to stop the sale of an age-restricted
product until the "Check ill" button is pressed. This interruption in ringing up the purchase acts
as a reminder to the clerk to check the appropriate identification of the purchaser. Copies of the
cash register training materials are attached at Tab G. Casey's has recently implemented a new
Mayor Wilburn
September 5, 2006
Page 3
system to assist employees in calculating the age of a customer attempting to purchase an age-
restricted product. An employee is required to request identification and run said identification
through a computerized Hypercom system. The birthdate is logged in to the Hypercom system.
The Hypercom then informs the employee whether the individual is of the legal age to purchase
the age-restricted product.
The Company believes that the formal training and frequent retraining programs that are
conducted each Casey's General Store will prevent any potential problems with regard to the sale
of tobacco or beer to minors. Casey's is hopeful that the preventive efforts being taken by the
Company will be helpful in alleviating any of potential concerns. As stated, Casey's takes all
laws and regulations regarding the sales of tobacco products or alcoholic beverages very
seriously.
Please do not hesitate to contact me if you have any questions.
Sincerely,
KHfba
Enclosures
SELLING
AGE RESTRICTED
PRODUCTS
CASEY'S GENERAL
STORES, INC.
Revised 12102105
A
The following is the section "Selling Age Restricted Products" from our Store Operations and
Managers Workstation Manual for Managers.
Casey's General Stores
.
SELLING AGE-RESTRICTED PRODUCTS
The. law regarding the sale. of age-restricted products to underage persons is. very clear.
. No one under the age of21 is allowed to purchase alcoholic beverages.
. No one under the age of 18 is allowed to purchase tobacco products or ammunition.
Employees caught selling age-restricted products to underage persons are subject to criminal
penalties, including heavy [meso The Company has no obligation to provide a defense and will
not pay an employee's fine. Retail establishments whose employees are caught selling
alcoholic beverages to underage persons are also. subject to fmes and can lose their liquor
licenses. It is an important job responsibility to obey the law. Do not sell age-restricted
products to underage persons! Casey's employees caught violating this rule will be subject to
immediate dismissal. Every employee is to be trained using the Selling Age Restricted material
found in the Employee Training Manual under the "Training Material" tab.
SELLING AGE-RESTRICTED PRODUCT INSTRUCTIONS:
I. Ask the customer's age.
. If the customer appears to be under the age of27, ask the customer how old they are.
The FDA requires that anyone under the age of 27 attempting to purchase cigarettes or
smokeless tobacco is to be carded.
. Regardless of the answer, you must see proof.
2. Ask the customer for a picture ill and determine the validity of the ID.
. Have the customer remove the ill from any plastic holder or wallet.
. Make sure the photo and the written description match the customer's physical
appearance. Compare eye color, height, weight, hair color, etc.
. The ID cannot be altered or tampered with and must be valid.
. The ID must be readable. If in doubt, question the customer about the information on
the ID, asking the name, date of birth, etc.
3. Determine the customer's age.
. On the credit card machine, press FUNCTION.
. Press 60.
. Enter the two-digit date of birth, month, day, and year that is on the driver's license.
Example: Birth date 01-23-79, enter 012379.
. Press ENTER.
. The machine will read either OK or ILLEGAL for each product, tobacco and alcohol.
Example: Birth date 01-23-79.
ALCOHOL 21 ILLEGAL
TOBACCO 18 OK
14-12
08/16/2002
.
Miscellaneous Policies
SELLING AGE-RESTRICTED PRODUCT Continued
. If it reads OK for the product the customer is attempting to purchase, complete the sale.
. If it reads ilLEGAL for the product the customer is attempting to purchase, refuse the
sale.
. Make sure to read the correct line for the product attempting to be purchased.
. Press, "ENTER". This will end the age verification and take you to the original screen
for credit cards.
. If the Hypercom credit card machine is down for any reason, the customer's age can
still be verified by using the sticker on the cash register and the We Card calendar
which will tell you the date by which the customer must have been born to be old
enough to make the purchase.
. Remember the sale must be made by the person who's I'D you checked, you cannot
accept money for the purchase from another individual, the person you I'D must make
the purchase with their own money!
4. When to refuse a sale.
. If the ID is not acceptable, ask the customer for an additional form of identification.
Compare it with the information on the ID. If it is inconsistent or does not provide
additional information, DO NOT MAKE THE SALE.
. If you feel that the customer is intoxicated, refuse to sell the alcoholic beverage to them.
a An intoxicated person could have slurred speech, may stagger, show lack of
coordination, or be belligerent.
a Use prudent judgment before concluding that a customer is intoxicated as some
medical conditions may cause sober people to display the same symptoms as
above:
a The Company and the individual employee may be held liable for damage
caused by an impaired person who has been sold alcoholic beverages illegally.
. Never sell alcoholic beverages during hours that are not permitted by law.
5. Dealing with an upset customer.
. If the customer becomes upset, stay calm and be polite. If you become upset, the
situation will only become more difficult.
. Explain that it is the federal law that requires you to check identification regarding the
sale of age-restricted products.
. If the customer remains upset, offer to contact the manager.
. Do not allow an upset customer to intimidate you into making a sale. As the employee,
the decision on whether to sell the product is yours. Casey's will support your decision
if you are not satisfied with the customer's identification.
08/16/2002
14-13
Casey's General Stores
'"
SELLING AGE-RESTRICTED PRODUCT Continued
REMEMBER. WHEN IN DOUBT, DO NOT MAKE THE SALE.
At various times throughout the year, state and/or local law enforcement officials may conduct
sting operations at your store to determine whether our employees are following the laws with
regard to the sale of age-restricted products. As you typically will not know when one ofthese
stings willbe conducted, it is imperative that you and your employees always follow the
procedures previously outlined in this section.
If your store is involved in a sting (which you will be notified after the sting), you must notify
your District Manager to inform them ofthe results.
If your store is unsuccessful in that an employee illegally sold an age-restricted product to a
minor, you should contact Beth Agan (515/965-6207) in the Legal Department at the corporate
office, immediately. The information you should gather before your call is listed below:
. Store Number
. Locatiou ofstore (city and state)
. Date/Time of Violation
. Miuor's age
. Product sold
. Employee's Name
. Employee Status
. Date Employee quit or was terminated
. If still employed, was disciplinary action taken?
. Did Employee card minor?
. Employee's explanatiou of why productwas sold.
. Sting Operation or Law Enforcement Agency.
. Other Pertinent Facts
. Employee ticketed?
. Court Date and Time if applicable
. How did employee plead or plans to plead?
. If guilty, what was the fine?
. Was. Casey's Charged?
. Can you send a copy ofthe ticket to the Legal Department?
14-14 08/16/2002
aD
Miscellaneous Policies
SELLING AGE-RESTRICTED PRODUCT Continued
A sale of beer or cigarettes to a minor may result in the suspension of the store's beer or
cigarette license andlor may subject the Company to substantial fines. Consequently, it is
important that the Company is notified immediately if an alleged illegal sale occurs at your
store. If a store successful refuses to sell during a sting, please notify Beth Agan at ex!. 207at
the corporate office with the Store#, date the store passed the sting, ifthe sting was conducted
for beer or cigarettes and if you know the name of the person who refused to make the sale.
Since we have stores in several states, it will be necessary for you to check the age guidelines
to urchase and to sell beer, Ii uor and tobacco, listed below.
21 YEARS OLD
21 YEARS OLD
21 YEARS OLD
21 YEARS OLD
21 YEARS OLD
21 YEARS OLD
18 YEARS OLD
18 YEARS OLD
18 YEARS OLD
18 YEARS OLD
21 YEARS OLD
21 YEARS OLD
21 YEARS OLD
Local officials determine (most cases,
18)
18 YEARS OLD
18 YEARS OLD
18 YEARS OLD
16 16
18 16
18 (a) 16
18 16
18 (b) 16
19 16
16 16
18* 16
.. NOTE: * Local laws may be more restrictive - check with local laws.
08/16/2002
14-15
Casey's General Stores
.
(a).Cannot employ a person who has been: (1) Convicted ofa felony in any state, (2)
convicted of a crime involving a morals charge, OR (3) who has been convicted of a
violation of any state's intoxicating liquor laws.
(b).Cannot employ a person who has been convicted of a violation of an intoxication
liquor law. Cannot employ a felon unless the felon does not participate in the
manufacture or sale of alcoholic beverages.
~ NOTE: If a felon is hired, Casey's must notify the supervisor of liquor control
~ within (10) ten days of the felon's hire AND must notify the supervisor of
liquor control within (10) ten days if the felon leaves Casey's
employment.
SUNDAY BEER/LIQUOR SALES
ILLINOIS
Follow the local ordinance;
city can govern
12:00 pm
8:00 am
INDIANA
IOWA
KANSAS
MINNESOTA
None allowed
12:00 pm
per local authorization
11:00 am
MISSOURI
NEBRASKA
12:00 pm
per local authorization
S. DAKOTA
11 :00 am
WISCONSIN
per local authorization
Packaged beer 8:00 am
Wine/wine coolers 8:00 am
All per local authorization
II:OOpm
11:00 pm
None allowed
11:00 pm
per local authorization
II:OOpm
II :00 pm
per local authorization
11:00pm
11 :00 pm
9:00 pm
All per local authorization
To avoid violations check with the local governing body for any additional regulations.
14-16
08/16/2002
The following is a copy of the Selling Age Restricted Products form. The new employee will
read the Employee Training Manual, receive instruction from the Manager and, after completely
understanding their responsibilities, they will sign this form.
Use black Ink to comDlete fonn
SELLING AGE RESTRICTED PRODUCTS
Store Location
Employee Nam e
(plellMprInt)
POLICY: It is the policy of Casey's General Stores. Inc, to prohibit the sale of age restricted products to minors.
As a Casey's employee n will be your rasponsibllny to enlorce this policy. The legal purchasing ege lor all statas Is:
Alcohol or Beer: 21 Lottery 18 except for Iowa which Is 21 and Nebraska which Is1.
Tobacco: 18
When a customer attempts to purchase beer, alcohol, tobacco or ammunition you must:
1. Ask the customer's 8gl.
a lIthe customer appears to be undertha age ol27, esk the customer how old ha'she Is. The FDA requiras that anyone under the ege of 27
attempting to purchase cigarettes rx smokeless tobacco is to be carded.
b. Regardless of the answer, you must see proof.
2. Ask the cu.tomer for I picture 10 and determine the validity of the 10.
a. Have the customer remove the 10 from any plastic holder or wallet.
b. Make sure the photo and written description match the customer's physical appearance. Compare eye color, height, weight, hair color, etc.
c. The ID can not be altered or tampered with and must be valid.
d. The ID Is readable. If in doubt, question the customer about the lnfonnalion on the ID, asking the name, date of birth, etc.
3. Det8nnlne the cuatomar". age. You are requlrvd to u.e the credit card machine, ag. verification machln. or register leannar,
a On the credn card machine, press FUNCTION
b. PAl" 60.
c. Enter the two-digit date of birth month, day, and year that Is on the driver's license. Example: Birthdate 01-23-79, enter 012379.
d. PAl" ENTER
e. The machine will read either OK or ILLEGAL for each product, tobacco and alcohol. Example: Birthdate 01-23-79.
I ALCOHOL 21 ILLEGAL I
. TOBACCO 18 OK .
f. If it reads OK for the product the customer is attempting to purchase, complete the sale.
g. If It reads ILLEGAL for the product the customer Is attempting to purchase, refuse the sale.
h. Make sure to read the correct line for the product attempting to be purchased.
i. Press ENTER. This will end the age verification and take you to the original screen for credit cards.
j. If the Hypercom credit card machine is down for any reason, the customer's age can still be verified. Using the sticker on the cash register and the
We Card calendar will tell you the date by which the customer must have been bom to be old enough to make the purchase.
4. When to refu.. a ..Ie.
a lIthe 10 Is not acceptable. ask the customer for llfl addnlonal loon ofidentificatlon. CompaAl n wnh the Information of the 10. Iln Is Inconsistent or
does not provide additional inlonnatlon, DO NOT MAKE THE SALE.
b. If you feel the customer is intoxicated, refuse to sell the 8Ccoholic beverage to him/her.
1. An intoxicated person could have slurred speech, may stagger, show lack of coordination or be belllgerent.
2. Use prudent judgement before concluding that a customer is intoxicated as some medical conditions may cause sober people to display
the same symptoms as above.
3. The company and the Individual employee may be held liable for damage caused by an Impaired person who has been sold alcoholic
beverages ilIegaly.
c. Never sell alcoholic beveragas during hours that are not pennittad by law.
1. Hours and days alcoholic beverages SI!lIlm be sold in this location are as follows:
Store Number
S.S.#
List the days and times alcohol cannot be sold at this location
5. Dealing with an up..t cu.tomer.
a. If the customer becomes upset, stay calm and be polite. If you become upset, the situation will become more difficult.
b. EJCpIain that it Is the federal law that requires you to check identification regarding the sale of age-restricted products.
c. If the customer remains upset, offer to put the customer In cootact with the Manager.
d. Do not alieNI an upset customer to intimidate you into making a sale. As the employee, the decision on whether to sell the product is yours. Casey's
will support your decision if you are not satisfied with the customer's identification.
6. Any employee who falls to propeny follow Casey's age-restricted policy and who fails a sting operation by a law enforcement agency or its designee will be
terminated from his/her employment without exception, and may face fines, a possible jail sentence, attorney fees, and court costs.
REMEMBER; WHEN IN DOUBT DO NOT MAKE THE SALE.
EMPLOYEE'S PLEDGE
I have read and understand the company policy and procedures conceming the safe of age-restricted products as stated above. I have been informed of the legal
ages for my state and will not sell age-restricted products, including beer, liquor, tobacco, or lottery to underage persons. I understand that the consequences of
violating these rules may Include criminal sanctions as well as corrective action by the Company, and that my employment will be termInated.
Employee
Date
('_1
MANAGER'S STATEMENT
I have given Instructions to this employee on the proper procedures to follow when selling age.restricted products.
Manager
Date
(signature)
When completed, ..nd to Payroll.
Operations 11/18105
The following is an excerpt from the Manager and Assistant Manager Training Criteria
Worksheet related to age-restricted products. The new Manager and Assistant Manager will read
the Operations Manual, receive instruction from the Supervisor and, after completely
understanding their responsibilities, they will sign this form.
Training Criteria Worksheet for Manager/Assistant Manager
Store #
Location
SS#
City
State
Trainee Name
Position
Please print
Name of Trainer
Position
Please take a minute and read through the importance of customer service as part of your job
duties.
Customers are the most important ingredient in any company's success. Without customers,
nothing else matters. The customers are the lifeblood of Casey's General Stores business. Most
of our customers shop at Casey's several times a week. Store employees get to know customers
and call them by their first name. Employees begin to remember people's preferences in
products and have them ready when a customer approaches the checkout. Employees always
remind their customers of monthly specials, so that they can take advantage of them. If a
customer is having a bad day, a quick stop at Casey's and a look at all the smiling faces soon
puts a smile on their face. Customers visit us because we are known for our fast, friendly and
courteous service! Our employees pride themselves on always being professional. If our
employee is faced with a customer concern, we encourage them to do everything they can to
resolve the situation to the customers satisfaction. Every customer is very important to us. A
transaction is never complete at Casey's until we thank the customer for their business!
A Customer
A customer is the most important visitor on your premises. He is not dependent on us -we are
dependent on him. He is not an outsider in our business ---he is part of it. We are not doing
him afavor serving him-he is doing us a favor by giving us the opportunity to do so.
Author Unknown
Casey's Mission Statement
It is Casey's Mission:
To provide quality products at competitive prices with courteous service in clean
stores at convenient locations
To provide a work environment where employees are treated with respect, dignity,
and honesty, and where high performance is expected and rewarded.
To provide shareowners with a fair return on investment
Revised 7/20/05
1
Training Criteria Worksheet for Managers2.doc
Manager and Assistant Managers are to be trained in all areas of the store and kitchen before
training on any Managerial duties. Please have trainee initial each area after completing.
If you are unable to complete all the training listed on a particular day, you are to complete it the
next day, do not skip any of the training tasks listed.
Day #1
You are not to begin work until all of your payroll forms are completed. Please send all
completed payroll forms to the corporate office immediately, after entering the information
in the MWS Employee Information File.
Payroll Forms
Anti Harassment & Discrimination
Application
Conditions of Employment
Drug & Alcohol Verification
Employee Discount Letter
Anti Harassment & Discrimination
Complete Form 8850 call CIC
_ Employee Eligibility Verification
Employee Handbook Verification
Private Use of Company Telephone
Selling Age Restricted Products
W-4 (MO. Must fill out Two)
Code of Conduct & Ethics
Mail Form 8850 and Form B if instructed
Train On:
MSDS
Safety
Customer Service
(mail to payroll)
Age Restricted
Products
Anti Harassment
& Discrimination
Code of Conduct
& Ethics
UST
Robbery
Stage II Vapor
Recovery System
(if applicable)
Safe Work
Habits
Explain (Reference Employee Handbook)
Sign in/Sign out procedure
Give Important names and numbers
Hours of Operation
Dress Code
Sick Leave
Call in Procedure
Tour and introduce
Employment & Income Verification
Process (MWS-Print Forms)
_ Uniform policy
_ Employee DiscountlFree Fountain
Vacation
Holiday Pay
Bad checks written by employee
Check Cashing Policy for Employees
Check Verification System (ifapphcable)
Revised 7/20/05
2
Training Criteria Worksheet for Managers2.doc
Our Customers are #1
Day 1 Continued
10: 00 a.m. To 2:00 p.m. - Register Training
Train on Register: All items with an asterisk should be trained on and initialed when
completed. The items marked apply to all register systems.
_Register Functions (Explanation of keys and functions)*
Register Maintenance: G-Site
Changing paper and ribbon* _Paper jam*
Sales Transactions: G Site
_ Register Loan*
Charges*
In House Chg.*
Store Coupons*
Gift Card*
Cash Paid Outs*
Shifting out *
Handling a cash
transaction*
State Chg. *
Food Stamps (EBT)*
Vendor Coupons*
School Certificates*
Cash Paid Ins*
Cash Receipts*
Repairs of registers* _ Cover for keys
Checks (Check Cashing
Policy)*
Manual Chg. *
_Employee Discount*
PLU Keys
Voids*
Drops*
Phone Cards*
Tax Exempt Sales
Policies and procedures concerning the register and handling of cash
Safe Day-lock* Top of Safe (amt to be kept on top)*
Shift Audits and Responsibility for
One Person per shift per Register* Shortages*
G-Site
Robotics _ Pump Stop
Pay Points _ All Stop
_Authorize Pumps _ View Journal Tape
Retalix Only
Sign In screen
Employee
Password
Main Menu
Hot Keys
Authorize pump
Pre-Pay on
Pumps
Pre-Pay Void
Pre-Pay recall
Move Pre-Pay
Pay at the pump receipt
Pay at the pump Help
Button
Receipt
Open Departments
Scanned Items screen
Tender Screen
Misc. Tender Screen
Cleaning Crind
Changing Crind Paper
File Back-up
Age Restricted
Verification
Line Void
Void Trans
Post Void
Tax Exempt Sales
Price Override
Item Look-up
Cleaning Crind
Revised 7120/05
3
Training Criteria Worksheet for Managers2.doc
Day #3 Greet Everyonel
Train On:
Alarm Instruction
Opening the Drawer
Making Coffee
Transmitting
Hypercom
Opening the Safe
Safe on Day-Lock
Make Tea
Age Restricted/Report
Hypercom
Lights
Stock Donut Case
Train on Register
Customer Service
Train on Register: All items with an asterisk should be trained on and initialed when
completed. The items marked apply to all register systems.
_Register Functions (Explanation of keys and functions)*
Register Maintenance: G-Site and Retalix
Changing paper and ribbon* _Paper jam* _Repair of register* Cover for keys
Sales Transactions: G-Site and Retalix
_ Handling a cash transaction* _Checks (Check Cashing Policy)*
State Charge* Manual Charge.
_ Food Stamps (EBT). Employee Discount.
Vendor Coupons. PLU Keys.
School Certificates. Voids.
Cash Paid Ins. Drops.
Cash Receipts. Phone Cards.
Register Loan.
Charges ·
In House Chg..
Store Coupons.
Gift Cards.
Cash Paid Outs.
Shifting out ·
Lottery or Lotto
Ticket Lottery or Lotto Coupon
Fundraising Promotions - If applicable
Policies and procedures concerning the register and handling of cash:
Safe Day-lock. Top of Safe (amt to be kept on top).
One Person per Shift per Register. Shift Audits and Responsibility for Shortages.
Tax Exempt Sales
Things to do before the end of every shift: This section is repeated throughout the training
worksheet, you are to initial each section after training.
Cooler stocked Fresh Coffee
Shelves Faced Rugs Clean
_ Bathroom Cleaned Floor Dust Mopped
Trash Emptied Trash Picked Up On Lot
Snack Center Stocked Counter Clean
Ice in Pop machine Mop Bucket Emptied -Clean Mop Head
Notes and Comments:
Signature of Trainer:
Trainee Signature:
Date:
Date:
Store #
Title
Revised 7120/05
7
Training Criteria Worksheet for Managers2.doc
Day #11- Treat your customers with respect!
Train on Daily Books
Please initial each item listed below.
_Trainee should be doing the majority of books with very few questions.
_Trainee completes Balance Sheet, if applicable
_Trainee completes Shift Audits
_Trainee completes Shift Audit Summary
Gasoline
Location of tanks*
Size of tanks *
Use of water paste finder*
Explain the red jacket information*
Refill paper in tank monitor*
Procedure for gas spill*
Explain Bill of Lading*
Red Jacket Delivery Receipt*
Out of Order Pump Covers/ When to use
Procedure for low product*
Train on what to do when the state
checks gas tanks-Calibration *
Products*
How to stick the tanks*
Gasoline Pricing
Failed Tank Monitoring Report
Auto Gas Order
Automatic shut-off location*
Explain Delivery Receipt*
EPA Manual*
Procedure for out of product*
Consequences of outs*
How to do mid-day gas price change*
Painting of tank lids*
Procedure if red jacket is not working*
Fill caps and rubber seal *
Cathodic Monitoring Equip. -If
applicable
Vapor II Recovery System
Vapor II Recovery System weekly
_ Inspection Log
Retail Gas Log
Train on Hypercom Machine:
Change Date and Time
Changing Paper
Changing Ribbon
Duplicate Charges
Reinitialize-re-enter gas prices
Error Responses
Fuel Price Change
Ordering Supplies (Should be marked in
Order Guide)
_Reports and Settlement
Age Verification
Revised 7/20/05
23
Training Criteria Worksheet for Managers2.doc
Day #13
We've built our business on fast, friendly, courteous service and we will settle for
no less!
Train On: (Please initial each item listed)
_ Trainee does books unassisted Train on pump repair
Completes Balance Sheet Change Spout
Completes Shift Audits Change Swivel (if applicable)
_ Completes Shift Audit Summary Change Nozzle (Return)
Troubleshooting Overages/Shortages Check Automatic Shut-Off
_ Outside maintenance Changing furnace filters
_Train on resetting alarm _ Emergency Exit door
Changing battery in Emergency Exit door_Change Emergency Exit light bulbs
Go over Miscellaneous Policies:
_ Accident Reports
Age restricted products
Casual Labor guidelines
_ Cigarette Audit
Lottery Audit, if applicable
Corporate contributions
Customer Harassment
Gas Drive offs
Incident/Loss Report
_ Phone Card Machine & Reports
Freezer Loss
_ Lottery Deliveries
Lotto Tickets -Terminal
_ Weekly Lottery Sales Form
Coupons and free plays for lottery or
lotto
Inventory (Procedures, every 3 months
list of things they will ask for and what
_they do.)
Loitering
Posters and bulletins boards
_ Shoplifting
Snow Plowing guidelines
Store Laundry
Robbery
Vandalism
EBT Manual Voucher
Rehire Procedure
_ Separation Process (MWS)
Lottery ticket Returns
Lotto tickets/Daily Reports
Lottery tickets on the shift audit
Lottery and lotto state guidelines
Revised 7/20105
27
Training Criteria Worksheet for Managers2.doc
The following are excerpts from the Training Guide and Record for Cashier/Stocker, and the
Training for All Employees on Selling Age Restricted Products. The new employee will
complete detailed training criteria in a daily format. After the Daily Training Criteria
Worksheets are completed, an evaluation will be conducted. The Store Manager will conduct the
evaluation for the new employee.
Training Guide- Cashier/Stocker
Day #1 - 9:00 am to 2:00 pm
The most important time you spend with a new employee is the orientation and
training time. It is important to start all new employees out on a positive note.
Take the time to help all new employees complete the paperwork, MSDS, Safety,
UST, Robbery and Customer Service Training, before beginning the training
process for a clerk or kitchen person. The training of all new employees is to be
conducted by the Store Manager and/or Assistant Manager following the Training
Guide. After the training is completed, the Store Manager is to go through the
Training Guide with the new employee making sure to cover every item listed.
The employee (trainee) is to initial each area on the Training Record as it is
covered and understood. The Manager is to make sure the new employee is
competent and knowledgeable in all areas. The evaluation form is to be
completed by the Store Manager and trainee when they are both comfortable
and confident the training has been completed. Well-trained employees are
happier employees who know their job, know what to do and what to expect.
Copies of the Training Record are available on the MWS "Print Forms". Trainee is to initial each
section on the Training Record after training is received and understood.
Orientation: Complete the following paperwork.
This papelWork is mailed to the Payroll Department after entering the employee information into the
MWS.
~ '~-';;~JmClt~~~i:~'~c .~, ,', :C;O"~~ri1PI~J~~F~gj~~:~n~~~;!:i!i~~i9h' ..
. >J :.;;:.~t"cff<atiQn'; ".. . c' .c$m~Q~e:!ftM<:fbbqI(Venf.icatiQn .'
. . .C6n.ditiQn~GpfiJ;m 10" mente ,. " P~iYate1!!se':ofCom . ah':r:e[~ph9ne. .
. .W:~'2~!Jf!if:il.~t~t.~li~Y;. ,., .....:.s.~!~.i"~~~:1~e'~~~~~~~~~~:t.:-c_._ .
,>;;;Eijf l~. ':~~;B)S'itQPPl'iLe~~r" C:ci.' ;;":"~.'. "'W:4': -tJIq;:4\'If~~~tinc:o'aliWQ;
)C'Qb:g'j1l-f:i!\ll~D'$;trl'abl1il':' '. ~":Y'-' ' ' <~;';';;l;;j;:,<'r~ >~. .
Explain what MSDS is.
Ex lain how the MSDS Manual is set up.
Explain what information is found on an MSDS sheet and what products the
compan is required b law to kee MSDS sheets on.
Explain a Quick Reference Sheet and what information is listed.
Tell the trainee who the Plan Administrator is.
Tell where the MSDS book is stored and what to do in the event a state or
government official ask to see it. The MSDS book is to be kept under the front
counter, so it is alwa s available.
Explain the Trainin Record and when trainin will be conducted.
Have the em 10 ee si n the Trainin Record.
How to turn
receipt on and off
How to print a
du licate receipt
Voids
School Certificates
Phone Cards
Food Stamps (EST)
purchases
Employee Discount
Drops
Casey's Gift Certificate
urchase
Pizza Sox Top
Redemption
Leaving the money on
the ledge until the
change is given back
and the transaction is
com lete
Employee Fountain Discount
Ring an item on a
PLU Ke
Counting back
change
Explain how to handle a
dispute about incorrect
change,
Robotics
Pa Points
How to authorize um s
How to use the NB function
Cash out a sale
AlB Function Reprogram if power is lost
\Re'i~:t~!i~faq~c;f:qr~2;i,nl;lCa~p;Ha:P.c::tI.irf'Ji,;3~f@;,'c:~fit,< ", " ")' :;;",;.
How to put the safe on day-lock Amount of money to be kept on top of
Compan polic -da -lock safe
One person er re ister per shift Shift responsibilities
What to ring on each key What merchandise is taxable and non-
taxable. What to ring on high tax or low
tax, if applicable.
Se..t'.','''''', Ai "eC\D.as'C"t'r'i-...#"d"';''''r:'''d. .u.,' c..",.:;:.e' . "",;:1;';.'n' ';:::s,,,:>,,;:!,,, '"T"J',i;~.",:.,,;.. .... .,
,-,'~.. --.:_,.~~";"~. ---",-~~,_,",.I~I'~~:\:!>, _ .__~~-~,,__,,_ co:, _,~,",<,- .~ l~~ _,_,.'-_ :,-: .";,;':J:;::~,/-,_,:,,,';o;.'-'.2::::"';": ,-:-":::":-~~'<;':-_".'':,.:o.;.,. ,-
If the customer appears to be under the age of 27, ask the customer how old
he/she is. The FDA requires that anyone under the age of 27 attempting to
urchase ci arettes or tobacco is to be carded.
Re ardless of the answer about their a e ou must see roof,
Ask the customer to see a picture 10 and determine the validi of the 10.
Make sure the photo and written description match the customer's physical
a pea ranee. Com are e e color, height, wei ht, hair color, etc.
The 10 cannot be altered or tampered with and must be valid. Explain.
If in doubt ask the customer about the information on the 10, asking the name,
date of birth, etc.
6
iS~l!.IQ;"[lii"gJ~g~;tlli~fgq~~~~~fY'9f~;~~e~':iaffu'!~~tf~~R~1[~[)~~_~'~1~JiiJ\~~~~.i~;
Determine the customer's age by entering the birth date into the credit card
machine. Function 60; Enter the two- digit date of birth, month, day and
ear that is on the driver's license, press enter.
If it reads OK for the product the customer is attempting to purchase, complete
the sale.
If it reads ILLEGAL for the product the customer is attempting to purchase,
refuse the sale.
If the 10 is not acceptable, ask the customer for an additional form of
identification
If ou feel a erson is intoxicated, refuse to sell alcoholic bevera es to him/her.
If the customer becomes upset, sta clam and polite.
Do not allow an upset customer to intimidate ou into makin a sale.
Any employee who is convicted of selling an age-restricted product to a
minor will be facing fines, a possible jail sentence, attorney fees, court
costs and will be terminated as a Casey's employee.
~JIJ~~~~1~~~.~";~II~~~~';';IT;,~j("Iai?~~~~!~j~I,. "'il1.ec;~f';;I~~~f~~~)~~}~~'~f
How to lock the register and How to "Z" the register
when to use it.
Policy is: one person per shift
per register
Com letin a Shift Audit
Preparing for an audit
Demonstrate how to take off journal tape and
replace journal paper or advance tape and
initial.
Label all a erwork with initials
Organize all paperwork place in shift
envelo e and seal
Place shift envelope in desi nated area.
Cleaning shelves
Facing the product
the restroom s
the trash inside and out
Revised 07/15/02
7
Cashier/Stocker Training Guide
TraininQ Record for Cashier/Stocker
Trainee Name: Trainer
Social Securitv# Date
Store #: citY & State:
Initial each section after training is received; some areas are duplicated for training
purposes.
Da #1 - 9:00 a.m. to 2:00 .m.
Explain what MSDS is.
Explain how the MSDS manual is set
u .
Quick reference sheet
Where is the MSDS book stored? Why.
Training Record Signed
Information on an MSDS sheet
Plan Administrator
Training record and when training is
conducted
Ste s to follow if there is a fire.
1m ortance of clear walkwa s
Guidelines for bulk as sales
Location and operation of kill switch
Pro er liftin
Ladder Safet
What to do in the event of a robbe
What to do after a robber leaves the
store.
What an employee can do to help
revent a robbe .
Pur ose of UST trainin
Casey's gasoline delivery guidelines
1m ortance of Customer Service
Critical Customer Service Techniques
for the Kitchen
Providing good customer service when
receivin a com laint
Why and when Customer Service
Trainin will be iven
;~~U'lklir:lCljli;i'tJ';g(juctioi:isi"'"
Tour of the store
Introduction to employees and vendors
Critical Service Techni
Phone Etiquette
Handling complaints on Prepared
Foods.
Viewed the instructions for handling
com laints osted in the kitchen.
Request for Leave
Who to contact in case of illness
Vacation time
Location of restroom s
Explanation of the schedule and how to
si n in and out
Explain time line for requesting time off.
Phone numbers posted
Smoking area
Revised 07/15/02
1
Training Record Cashier/Stocker
. Ref"i~tef,\ff;f~ns~actionS';;1450;.,;\ 650~~,~itel>~(G.o'nii@'tji!'(HWo'i1:~1:, ':'.;;t~/i;;~~'~~~ji'{~~;~:
Pizza box top redemption* Leaving bills on ledge when giving
chan e.*
How to handle a dispute about
incorrect chan e*
How to authorize as um s
How to use the A1B function
<.'R.. "e''''''', s.'t'e"'r""':a"s"''''J9a''''n'.''<OI",n'''
.,..... ..' .. .,_,' ,"~~_.. 1;1!,~ ".._ ~"_"."
Da Lock
One erson er shift on re ister
What to ring on each key
.~.j~fitr}~;~%~i~-i;ft~~.iLJf~r~~.0;;
ID cannot be altered or tampered with
Under 27 ou must see the ID
Ask for icture ID, check validit
If in doubt ask the customer name, birth
etc.
Checking the age on the credit card
machine:
Function 60
Enter the two-digit date of birth,
month, day and year, from license
and press enter.
If iegal proceed, if illegal refuse the
sale.
If intoxicated refuse to sell alcohol.
Don't be intimidated.
1fSlliff.t<<ii1'aitlRfio'cga.
."....i_,~_,. .d........_,...._..w ,.-.'''~'__.."_,,,,.'..,
Re isler Lock
One person per shift
Completing a shift audit
Preparing for an audit
Obtaining gas readings
"Z" re ister
Journal tape removed or advanced
Labeling paperwork
Organize paperwork
Shift audit designated place.
Revised 07/15/02
4
Training Record Cashier/Stocker
Evaluation
Cashier/stocker
Manager of Store #
located in
Manager's Name
have gone through the entire Training Guide for a
City and Slate
Cashier with
, trainee and feel they are
Trainee's name
trained and competent to be scheduled to work in the area of cashier and
stocker.
Signature of Store Manager Date
feel I have received adequate training in the
Trainee's Name
proper use of the cash register, cash handling procedures, customer service,
safety issues, cleaning duties, opening and closing procedures and company
policies and procedures to perform the job of cashier.
Signature of Trainee . Date
* All completed Employee Training Records and Evaluations are to be sent to the .
Payroll Department when the training is completed
Revised 07/15/02
9
Training Record Cashier/Stocker
~-----_.__._..~_.._--_._~_.,----'_._-_.~---'_._..,---'.'-
Casey's General Stores
Training for All Employees on Selling Age Restricted Products
This tralnlna is to be completed before the emplovee bealns work.
Policy: It is the policy of Casey's General Stores, Inc. to
prohibit the sale of age-restricted products to minors.
As a Casey's employee it will be your responsibility to enforce this policy.
The legal purchasing a e for all states is:
Alcohol or Beer:
Tobacco:
Ammunition:
Lotte and Lotto
21 years old
18 years old
18 years old
Go over the following Information with the new employee, being careful to explain every Item and
answer any questions the employee may have.
When a customer attempts to purchase beer, alcohol, tobacco or ammunition, you
must:
1. Ask the customer's a e.
If the customer appears to be under the age of 27, ask the customer how old he
or she is. The FDA requires that anyone under the age of 27 attempting to
urchase ci arettes or smokeless tobacco is to be carded.
Re ardless of the answer, ou must see roof.
To purchase ammunition in the state of Illinois you must see the customer's
Firearm Owner's Identification Card, except for nonresident hunters during
hunting season or a nonresident who is currently licensed or registered to
ossess a firearm in their resident state.
2. Ask the customer for a icture ID and determine the valid it of the 10.
Have the customer remove the ID from the lastic holder or wallet.
Make sure the photo and written description match the customer's physical
a earance. Com are e e color, hei ht, wei ht, hair color, etc.
The ID cannot be altered or tam ered with and must be valid.
If the ID is not readable or difficult to read, question the customer about the
information on the ID, askin the name, date of birth, etc.
___.._m__'_'__'___"'___"_""'~"'_____'____
Photo doesn't match the a earance of the customer.
The birth date numbers look like they have been changed. In some cases, the
typeface won't even match. Look for tiny pieces of paper with modified dates
laced over the ori inal numbers.
The lamination is eelin or there are bubbles under the lamination.
The word "du Hcate" a ears on the card. Someone else ma have the ori inal.
There are pinholes on the surface. Bleach may have been inserted to white out
certain as ects of a date.
The state seal or 10 0 is missin or a ears altered.
Remember clerks are not required to accept any ID they think is questionable.
Ask for another ID if in doubt.
3. Determine the customer's age.
(Demonstrate how to use the credit card machine to check someone's age. Have the trainee
use a license and enter the information into the credit card machine.)
Reaardless. of the realster system in your store location. company pollcv states that the
Hvpercom machine is to be used to verify a customer's aae if thev are purchaslna an aae
restricted product and thev appear to be under 27 vears of aae.
Any employee who falls to follow company polley on the use of the Hypercom machine to
verify a customer's age when selling an age restricted product will be subject to corrective
action and may face termination If the employee continues to disregard company polley.
On the credit card machine:
PRESS FUNCTION
Press 60.
Enter the two-digit date of birth month, day and year that is on the driver's
license. Examnle: Birth date 01-23-79, enter 012379.
Press: ENTER.
The machine will read either OK or jLEGAL for each product, tobacco and
alcohol. Examole: Birth date 01-23-79.
ALCOHOL 21 ILLEGAL
TOBACCO 18 OK
If it reads OK for the product the customer is attempting to purchase, complete
the sale.
If it reads ILLEGAL for the product the customer is attempting to purchase,
refuse the sale.
Make sure to read the correct line for the nroduct attempting to be purchased.
Press ENTER. This will end the age verification and take you to the original
screen for credit cards.
a. If the Hypercom (credit card machine) is down for any reason,
the customer's age can still be verified. Use the sticker on the cash register
and the We Card calendar to tell you the date by which the customer must
have been born to be old enough to make the purchase.
b. Clerks should know how to determine if a person is old enough to purchase
tobacco products if the credit card machine is down. Train the clerks to add
20 to the person's shown date of birth and subtract 2. This is a quick way to
tell if the customer is or will be 18 in the current year. Then look at the actual
date of birth and identify if they have had a birthday this year.
4. When to refuse a sale.
If the ID is not acceptable, ask the customer for an additional form of
identification. Compare it with the information on the ID. If it is inconsistent or
does not provide additional information,
DO NOT MAKE THE SALE.
If you feel the customer is intoxicated, refuse to sell the alcoholic beverage to
him/her.
. An intoxicated person could have slurred speech, may stagger, and have
a lack of coordination or be belligerent.
. Use prudent judgment before concluding that a customer intoxicated as
some medical conditions may cause sober people to display the same
symptoms as above.
. The company and the individual employee may be held liable for damage
caused by an impaired person who has been sold alcoholic beverages
iIIeQallv.
Never sell alcoholic beverages during hours that are not permitted by law. Hours
alcoholic beverages cannot be sold in this location are as follows:
list the times and days alcohol cannot be sold at this location.
5. Refusin a Sale.
When refusing a sale, your tone of voice, body language and word choice can
either diffuse or i nite a confrontation with a customer.
Follow these general guidelines:
. Remain calm
. If the product is on the counter remove it.
. Be polite; apologize. Maintain a customer service attitude.
. Remember that refusing a sale is not your choice; it is the law.
. Try to use the following statements:
o "I'm sorry. It's against the law."
o "I can be fined and even lose my job."
o "Is there anything else I can get you?"
o "I'd be ha to hold this for ou while
6. Dealin with an u set customer.
If the customer becomes upset, stay calm and be polite. If you become upset,
the situation will become more difficult.
Explain that it is the federal law that requires you to check identification regarding
the sale of a e-restricted roducts.
If the customer remains upset, offer to put the customer in contact with the
mana er.
---_._----------~-,_._-~---,...,-.-..__._----_._._--"---
Do not allow an upset customer to intimidate you into making a sale. As the
employee, the decision on whether to sell the product is yours. Casey's will
su ort our decision if ou are not satisfied with the customer's identification.
Any employee who fails to properly follow Casey's age-restricted policy and
who fails a sting operation by a law enforcement agency or its designee will be
terminated from his or her employment from Casey's without exception, and
may face fines, a possible jail sentence, attorney fees, and court costs.
REMEMBER, WHEN IN DOUBT DO NOT MAKE
THE SALE
Information on Drivers License by State
Fines and Penalties for Selling Age Restricted Products to a Minor
You will find the drivers license information, regulations and fines for the states we have
stores located in on the pages that follow. Review the information that pertains to your
state with the new employee. Be sure to point out the location of the birth date as well
as any markings that would indicate that the individual is 18 or under 21 on the
illustration of the state driver's license. Please make sure that employees realize that
not only the store can incur a fine for selling age-restricted products to a minor, but the
person selling the product may also face a fine.
A Adult License Back of Card
'. ' . ~I_-';' " Driver SP,eCifiC Class Code, Restrictions, Conditions
. Iowa State Seol and Endorsements
O 0 Director's Signature . 10 Barcode
Magnellc Slrlpe (I I C I I)
\ nven ory on fO
..~
In the Fall of 2005, Iowa will begin issuing newly
designed Driver Licenses and Identification
Cards using updated American Association of
Motor Vehicle Administrators (AAMVA) specifi-
cations. The revised look and 0 number of new RESTRICTIONsa.Cm,.<~,.L.n... y
security features will make these cards more ENDDRSEMENTS:J.Noncomm.,oi.lp.....h<"p....nam
secure than ever. CLASSoC.Non_Commo,cloIV.hlcl.
The new design features the state seal and 111~li~1mr.~li!~ffirl:~I~~W, :mllilllli
images depicting 0 variety of lifestyles in Iowa, ~~I~~iI~~~~I1t!~!W,~, l~R II
The cards feature Medical Designators where
appropriate, 0 20 barcode, 0 magnetic stripe Ghosl portrc!! 2D Barcode
and 0 red bar with text to Indicate when 0 / , '
d ' 'II t 18 21 Organ Donor, Hearing Impalled/Deal, 2D Barcode and Magnetic Stnpe Store
liver WI urn or , M ' I AI I M d' I Ad D' I' f'.h
eOlce sr, e Ica vance Ifee lye In ormation Shown on T e Card's Front
Previously issued Licenses, ID's and Permits will . . . . .
rernain valid until their expiration dote, Mmor License Identification Card
Under 21 Licenses and 10 Cords ore Vertical Formal
I"lll'2!I'"'' ';'1!1"!"I1
DLNo.1112233JJ DlNo.ll122JJ3J /---- -----------.-
~,~~'r-' ':~t ~::!~. ::r:Lo,,_.. Red bar indicates Under 18 or Under21 ~ ~~"W:OWA,.'I:,:(~,A", 1
"'!!I"_~' 1._ '..... 0"""'"""."11':', ' lr '":I: ,': :', '
1~;,It-,10' 12.17-01 1..17.05 ..:~~ '~,,'l!.'~~ IDENTIFICATION CA ~,~5i',i".-:t.~l,,:
__ ... ".. ._ C H~~~SWX2 .... Ru :.: ~ "-
5"lJ 120 F ~ls.o: ...... "~-~~^7 .~ ' .,' ,i,," Ivl."-:t; ".,
.AM~.~""'.s:,..,.1" I":"'W"'''.'':'''''::''
IDOH/ClIO' ,S..oJ 120
ot5MOINES.IAWJI~ ... ,,..
F 6lU
, ~
. 10211500
Does the current , OUPlICAl!
license look like ~
these examples? . "-.c~:-c.,.<. ~
Then the new cord
format is issued on
the next renewal. " ~ 1'...
\L,.,I',',
1 s~~~.~~~~,I~~;~~~1~~{~ ,~
Does the current ~~:E~~~R\7~~/:;2~'~~4~'"
ide n t if; cat ion ,0<" ,,~'" ;)n;.~'U;:_D~W~'~_'
. 0,_ ,~~... ...~.... ~:rBo-C' >-- " ":"', ' "
cC!rd look like -NQ'., N':3 ~~ ~~;~-U.5~Jo.oooo_ , '~-':~:. ~
thIS exam, pie? ~ 12.02-99 12-02-03 .(;fi,\A-l1IO,,?1,~234,5,67.8~~ ~. ,,-:0:-,1,1,
. '~-\:.,.. ... 1_. ..... ~J.,..06lO6q004:K~i,~6J06l2.W: .~
Then the new cord ~.M-1)0 , BR04113J620 n!i~;:~r~i-~1>>\~ -;~Q];-( ""
farmal is Issued on .L_ ~ ""'lEi'" >," '''::~\ili'V '"
. . SAMPLE,SUri ~'-J1;-'!fi ,r))~"'>7':l'. .. &.h1\;'\"~~;'i'"i-'!,.;
the next VISit to 0 1:100 BroADWAY Y~0"'i "lft,~:ll:;,v,,~l"':l'11if:':h-\~'~\KJ:,f~~~\;,
.. . DfNI50N. 1.1. 5144.1 '-^7i.''-f1hl,':/iI;'--:-/}y'rF~JI,',\r\n~\:.;\;;;''',.,.-.,.
driver license office. ('12~i'WJ2Qlj"'Il~\/';\~\'I\'x~'!';';;,"
Instruction Permit Features of New licenses
. All licenses and 10 cords hove 0 ghost image. -L -^-L
. The portrait has an issuing office number and
the director's signature overlapping its edge -
oswell. .
. The 20 barcode and magnetic stripe on the
bock contain 011 of the dota from the front
of the license.
. Laminate cooting on the front and back
increoses the card's durability. security and
tamper resistance. On the front there is an
"aptlcolly variable" pottern thot changes color
os one tilts the license for viewing. DdV'~f
. When opprapriate, text will oppear on the
front to indicate Orgon Donor, Hearing Impaired IJJc~nsfl's
or Deaf, Medical Alert, or Medical Advance
Directive, 05 shown below. @nd
fdfl'nfitifeation n4iJ
Cards +',", \\ 'c ....'.
"~"']~
f'~! . .,,'~'_: .'
):~ i!<
l~.ti~~;
\~'~~:~rH
,-,. 1"
'~;:;31
j l,;,. "-::r
r 1)1i ,
, '",~,
" <fl" ~
Laminate " . ,. ,~
,.-
I ,~' r"',,, ':' "rr
eJI:
"
I~~~
Optically Variable Laminate Pattern For further intormation: ,'f!!i"--
--\----- ---- Office of Driver Services
Park Fair Moll, 100 Euclid Ave,
P,O, Box 9204
Des Moines, IA 50306-9204
1-800-532-1121 . www,;amvd,cam/ods
To report identification traud:
Motor Vehicle Enforcernent
1-800-925-6469 . e-mail: omve@dol.iowa,gav
~~ Iowa Department
~ of Transportation
Iowa Driver's License & Identification Cards
DRIVER LICENSE NO. 999999996
<t,~'- '_"'"..~,._",>,.,
Class /,<'c ,', -",:"'" Endorsements
(5o>e I<"""er}"&j &twl::~~ (~e il9Vefwl
,': ',;' -'.::,'\.
DO~..j~?::; \. N~~eEd
O~.:t9:5:<!. "~~~f J 11-07.97
H~_lght;;t:-~~~~~fj,~l:~,;~~e.s:::_- J Audit
5'O,s"'~J~Qd~;F;;~0/ 31951542
,.J;;1~
. Dl.!PlJ<e-A TE
DRIVER, IMA, TEST
I DOT DATA PROCESSING
AMES. IA 50010
ORG. DONOR. 'I
MED AI.HH_Y
~!tA~1r.J(; l/,W -,
MED ADVDIR.Y
Restrlcflons
(See R"''I/e(~'')
B
Expires
03-07 -04
DAUGHTER, OF, TEST
1400 SE 5TH
DES MOINES, IA 50301
Sex Eye.s Audit
F BRO 59451887
~t-W
------ -~--'---------r~;~"ADV DtR:Y I
PRIOR LICENSE;
VALID IN 2004*
~
Security laminate
may show pattern of
"IOWA DOT" in place of
"IOWA DEPARTMENT OF
TRANSPORTATION" and
DOT logo (as shown).
CURRENT LICENSE;
VALID IN 2004
~
Minor's may be in vertical
formal. Signature line mayor
may not appear.
Effective 07/02,
temporary residents may
have "NONRENEWABLE-
DOCUMENTATION
REQUIRED" in red above
name and address.
Description: Durable cards with 2 bar codes and magnetic strip on back.
Minor's license: Vertical format since 07/01, with name and address in red. 2-digit birth
year superimposed over expiration date. Under 18 with fuchsia picture border;
"INTERMEDIATE" in fuchsia in headbar; "UNDER 18 Until (date)" above photo, Under
21 in vertical format with "Under 21 until (date)" above photo. Prior to 07/01, many valid
variations: Some with "Under "18/21 until (date)" under photo; some with fuchsia
head bar and picture border in horizontal format; older format prints "UNDER 21" or
"Minor" down right side.
Validation: Director's signature and station number overlapping photo, multicolored
state seal and DOT logo repeating in security laminate, and state name in block letters
repeated diagonally and across DOB with 2 stars in UV ink.
License Number: Social Security Number, or a combination of 3 numbers, 2 letters and
4 numbers.
License term: A license can be extended up to 4 years.
lOW A Tobacco and Cigarette Guidelines and Laws
Iowa state law provides:
Minimum Age
Restricted
Products
Acceptable
Forms of
Identification
Fine/Penalty
Schedule for
Selling to
Minors
Customers must be 18 years or older to purchase tobacco
products.
Tobacco products, including cigarettes, cigars, snuff,
chewing tobacco or pipe tobacco.
Driver's license or non-operator's identification card.
For a first violation, the retailer shall be assessed a civil
penalty in the amount of $300. Failure to pay the civil
penalty shall result in automatic suspension of the permit for
a period of fourteen days. For a second violation within a
period of two years, the retailer shall be assessed a civil
penalty in the amount of $1 ,500 or the retailer's permit shall
be suspended for a period of thirty days (retailer may select
either penalty). For a third violation within a period of three
years, the retailer shall be assessed a civil penalty in the
amount of $1 ,500 and the retailer's permit shall be
suspended for a period of thirty days. For a fourth violation
within a period of three years, the retailer shall be assessed
a civil penalty in the amount of $1,500 and the retailer's
permit shall be suspended for a period of sixty days. For a
fifth violation within a period of four years, the retailer's
permit shall be revoked.
If the violation is committee by an employee, the retailer
shall not be assessed a penalty and the violation shall be
deemed not to be a violation for the purpose of determining
the number of violations for which a penalty may be
assessed if 1) the employee holds a valid certificate of
completion from the Alcoholic Beverages Division tobacco
compliance employee training program (discussed below) at
the time of the violation OR 2) the retailer provides written
documentation that the employee of the retailer has
completed an in-house tobacco compliance employee
training program or a tobacco compliance employee training
program which is substantially similar to the I Pledge
program which is approximately one hour in length as
developed by the Alcoholic Beverages Division of the
Department of Commerce ('Note: the second option is
repealed April 2004). A retailer may assert this bar against
assessment of a penalty only once in a four-year period for
a violation that takes place at the same place of business
location.
If the seller has a reasonable belief based on factual
evidence that an identification card offered by a prospective
purchaser of tobacco products is altered or falsified or
belongs to another person, the retailer or employee may
retain the identification card and deliver it to the appropriate
city or county law enforcement agency within 24 hours. The
retailer shall file a written report of the circumstances under
which the card was retained. Upon taking possession of an
identification card, a receipt for the card with the date and
hour of seizure noted shall be provided to the person from
whom the card is seized.
The Alcoholic Beverages Division of the Department of
Commerce shall develop a tobacco compliance employee
training program not to exceed two hours in length for
employees and prospective employees of tobacco retailers
to inform the employees about state and federal laws and
regulations regarding the sale of cigarettes and tobacco
products to persons under eighteen years of age and
compliance with and the importance of laws regarding the
sale of cigarettes and tobacco products to persons under
eighteen years of age.
The tobacco compliance employee training program shall
be made available to employees and prospective
employees of tobacco retailers at no cost to the employee,
the prospective employee, or the retailer, and in a manner
which is as convenient and accessible to the extent
practicable throughout the state so as to encourage
attendance. Contingent upon the availability of specified
funds for provision of the program, the division shall
schedule the program on at least a monthly basis and the
program shall be available at a location in at least a majority
of counties.
Upon completion of the tobacco compliance employee
training program, an employee or prospective employee
shall receive a certificate of completion, which shall be valid
for a period of two years, unless the employee or
prospective employee is convicted of selling tobacco
Affirmative
Defense
Minor
Possession
products to minors, in which case the certificate shall be
void.
None.
The use, possession, purchase, or attempted purchase of tobacco
products by minors is prohibited, though minors may possess tobacco
products in the course of employment. Violators will be assessed a
civil penalty of $50 and 8 hours of community service (unless waived
by the court) for the first offense; $100 and 12 hours of community
service for the second offense; and $250 and 16 hours of community
service for the third or subsequent offense.
A person under the age of eighteen who alters or displays or has in his
possession a fake or altered driver's license or identification card and
uses it to purchase or attempt to purchase tobacco products commits
a simple misdemeanor punishable by a fine of $100.
Law and Policy Review on Selling Age Restricted Products
Trainee Name: Store #
The trainee is to complete the following quiz after their training is complete.
If any of the questions are answered incorrectly, please go over the correct answer with the
trainee. Please fill in the blank or circle the correct answer. There may be more than one answer.
circle all that a I :
C. School Identification (Must include icture and O.O.B.)
D. All of the above
lies to:
C. Chewin tobacco
D. All of the above
4. It is illegal to sell tobacco products to anyone under the age of
5. It is illegal to sell beer or alcohol to anyone under the age of_.
6. What is the penalty for selling tobacco products to an underage customer?
7. What is the penalty for selling alcohol to someone underage?
8. If a customer is unable to produce a valid 10, you should:
9. If you have refused a sale to someone who cannot produce a valid 10, and that customer persists, you
should:
10. Who is responsible for not selling tobacco products to minors?
11. Can a parent have their underage child purchase tobacco products? Yes No
12. What do you do if you know someone is of age, but is purchasing tobacco products for someone
underage? How about alcohol?
13. Can you sell tobacco to someone who was born on July 16, 1976?
Yes No
14. If someone is born on April 4, 1984 and today's date is November 27,2000 is he/she old enough to
purchase tobacco products? Yes No Alcohol? Yes No
15. If the Hypercom is not working how do you check someone's 10 for buying age-restricted products?
16. How do you check someone's age using the Hypercom (credit card machine)?
Available on the MWS "Print Forms"
"Selling Age Restricted Products"
Employee's Agreement of Understanding
I agree to the following rules and company policies of
Employee's Name
Casey's General Stores concerning the selling of tobacco products.
1. I will not sell tobacco products to any person under the legal age.
The legal age for alcohol is years old
The legal age for tobacco products is years old.
The legal age for ammunition is _years old.
2. If the person appears to close to the minimum age, I will ask for identification.
If there is any doubt about the person's age, I will not make the sale.
3. I will not knowingly sell alcohol beverages or tobacco products to any adult for
use by individuals under the legal age. If I think this is happening, I will not
make the sale.
4. I will not sell tobacco products or alcohol to anyone whose license is not valid.
5. I understand if I sell tobacco products or alcohol to someone underage I could face a
fine and it is my responsibility.
6. I understand it is my right to refuse to make a sale if I have any doubts about
the individual's age or the validity of their 10.
7. I will not let a customer intimidate me into making a sale of tobacco products
or alcohol to them if they do not have a valid 10 with them.
8. I have been instructed on the use of the credit card machine to check the
legal age on ID's and can correctly use the machine to check ages.
9. I know how to use the We Card Calendar to check that a customer is of age
to purchase age-restricted products.
10. I have been instructed on how to figure a customers age when the credit
machine is down and the We Card Calendar is not available.
11. I fully understand as a Casey's employee if I am caught selling age-restricted
products to an underage person I will be subject to immediate dismissal, as
well as criminal penalties and heavy fines.
(Please Print)
Employee Name:
Employee Signature:
Return to Payroll Department
Store #:
Date:
Available on the MWS "Print Forms"
Answer Guide for Law and Policy Review
1. D
2. A & B (some states do allow you to accept a schoollD, if they contain a picture
and birth date, check with your local police.)
3. D
4. 18
5. 21
6. Please find the information for your state:
Illinois
Cigarettes:
Any person who violates this Section shall be guilty of a business offense punishable by
a fine of not more than $50 for each violation. No person shall knowingly sell, barter,
exchange, deliver, or give away a bidi cigarette to another person, nor shall a person
cause or permit or procure a cigarette to be sold, bartered, exchanged, delivered, or
given away to another person. Violators will be guilty of a petty offense and subject to a
fine of $100-$500 for a first offense: $250 - $500 for a second offense within 2 years;
and $500 - $1,000 for all subsequent offenses within 2 years. The purchase of tobacco
products on behalf of a minor is prohibited. Violators will be penalized $200 for the first
offense, $400 for the second offense within a twelve-month period, and $600 for the
third and subsequent offenses within a twelve-month period.
Alcohol:
Providing alcohol to an individual under the age of 21. The maximum penalty is $2,500
fine and a one-year prison term.
Indiana
Cigarette:
For a sale to take place, the buyer must pay the retail establishment for the tobacco
product. Violation is a Class C infraction, punishable by a fine of $50 for the first
offense; a fine of $100 for a second offense within 90 days; a fine of $250 for a third
offense within 90 days; and a fine of $500 for fourth and subsequent offenses within a
90-day period. The commission may suspend the certificate of a person who fails to pay
a civil penalty imposed for selling or distributing tobacco to minors. The failure to pay
the civil penalty is a Class B infraction. A retail establishment may not be issued a
citation or summons for a violation of this section more than once every twenty-four (24)
hours for each location. A person who commits a violation at least 6 times in any 6-
month period commits habitual illegal sale of tobacco, a Class B infraction, punishable
by a fine of up to $1,000.
Alcohol:
An employee who sells alcohol to a minor, and who has no defense to this crime, may
be penalized by imprisonment of up to sixty (60)days and a fine of up to $500.
Iowa
Cigarette:
For a first violation, the retailer shall be assessed a civil penalty in the amount of $300.
Failure to pay the civil penalty shall result in automatic suspension of the permit for a
period of fourteen days. For a second violation within a period of two years, the retailer
shall be assessed a civil penalty in the amount of $1,500 or the retailer's permit shall be
suspended for a period of thirty days (retailer may select either penalty). For a third
violation within a period of three years, the retailer shall be assessed a civil penalty in
the amount of $1 ,500 and the retailer's permit shall be suspended for a period of thirty
days. For a fourth violation within a period of three years, the retailer shall be assessed
a civil penalty in the amount of $1,500 and the retailer's permit shall be suspended for a
period of sixty days. For a fifth violation within a period of four years, the retailer's permit
shall be revoked.
Alcohol:
When licensees (their employees and agents), sell, give, or otherwise supply an
alcoholic beverage to someone under the legal-drinking age, licensees (their employees
and agents) may be charged and convicted in criminal court. The criminal penalty
imposed by the courts is a simple misdemeanor punishable by a fine of $1 ,500.00 if the
violation is committed by the licensee or $500 if the violation is committed by the
licensee's employee or agent.
Kansas
Cigarette:
Violators will be subject to a minimum fine of $200. In addition, a civil fine may be
imposed on licensees of up to $1,000 for a first violation and a graduated fine for
subsequent violations within a three-year period. In determining the penalty to be
imposed when a retailer's employee violates the law, a mitigating circumstance is the
employee's completion of an approved training program.
The person charged with a violation shall be the individual directly selling, giving or
furnishing the cigarettes or tobacco products to any person under 18 years of age or the
retailer who has actual knowledge of such selling, furnishing or distributing by such
individual or both.
Alcohol:
Selling to a minor -revocation, suspension or involuntary cancellation of license, and up
to $1,000 fine
Minnesota
Cigarette:
Violators will be guilty of a misdemeanor for the first violation and a gross misdemeanor
for subsequent violations within a five-year period, punishable by a fine of $3,000.
Furnishing tobacco or tobacco-related devices to a person under the age of 18 years is
a misdemeanor for the first violation and a gross misdemeanor for all subsequent
violations. If a licensee or employee of a licensee sells tobacco to a minor, a licensee
may be charged with an administrative penalty of $75 for the first violation, $200 for the
second violation within 24 months, and $250 and the suspension of tobacco license for
the third violation within 24months. An employee who sells tobacco to a person under
age 18 will be charged with an administrative penalty of $50.
Alcohol:
Criminal penalties are levied against the server or seller and can carry a maximum of 3
years in jail and/or a fine of up to $1,000.
shall be assessed a civil penalty in the amount of $1,500 or the retailer's permit shall be
suspended for a period of thirty days (retailer may select either penalty). For a third
violation within a period of three years, the retailer shall be assessed a civil penalty in
the amount of $1 ,500 and the retailer's permit shall be suspended for a period of thirty
days. For a fourth violation within a period of three years, the retailer shall be assessed
a civil penalty in the amount of $1 ,500 and the retailer's permit shall be suspended for a
period of sixty days. For a fifth violation within a period of four years, the retailer's permit
shall be revoked.
Alcohol:
When licensees (their employees and agents), sell, give, or otherwise supply an
alcoholic beverage to someone under the legal-drinking age, licensees (their employees
and agents) may be charged and convicted in criminal court. The criminal penalty
imposed by the courts is a simple misdemeanor punishable by a fine of $1,500.00 if the
violation is committed by the licensee or $500 if the violation is committed by the
licensee's employee or agent.
Kansas
Cigarette:
Violators will be subject to a minimum fine of $200. In addition, a civil fine may be
imposed on licensees of up to $1,000 for a first violation and a graduated fine for
subsequent violations within a three-year period. In determining the penalty to be
imposed when a retailer's employee violates the law, a mitigating circumstance is the
employee's completion of an approved training program.
The person charged with a violation shall be the individual directly selling, giving or
furnishing the cigarettes or tobacco products to any person under 18 years of age or the
retailer who has actual knowledge of such selling, furnishing or distributing by such
individual or both.
Alcohol:
Selling to a minor -revocation, suspension or involuntary cancellation of license, and up
to $1,000 fine
Minnesota
Cigarette:
Violators will be guilty of a misdemeanor for the first violation and a gross misdemeanor
for subsequent violations within a five-year period, punishable by a fine of $3,000.
Furnishing tobacco or tobacco-related devices to a person under the age of 18 years is
a misdemeanor for the first violation and a gross misdemeanor for all subsequent
violations. If a licensee or employee of a licensee sells tobacco to a minor, a licensee
may be charged with an administrative penalty of $75 for the first violation, $200 for the
second violation within 24 months, and $250 and the suspension of tobacco license for
the third violation within 24 months. An employee who sells tobacco to a person under
age 18 will be charged with an administrative penalty of $50.
Alcohol:
Criminal penalties are levied against the server or seller and can carry a maximum of 3
years in jail and/or a fine of up to $1 ,000.
Missouri
Cigarette:
Violators, including but not limited to a sales clerk, owner or operator will be subject
to a fine of $25 for the first offense, $100 for the second offense and $250 for
subsequent offenses. No person shall be held liable for more than one offense per
day. The person who made the sale is guilty of committing the offense. In addition,
the following additional penalties shall apply to the owner: for the first violation per
location, a reprimand shall be issued by the Division of Liquor Control; for the
second violation per location within two years, the Division shall issue a citation
prohibiting the outlet from selling tobacco products for a 24-hour period; for the third
violation per location within two years, the Division shall issue a citation prohibiting
the outlet from selling tobacco products for a 48-hour period; for the fourth and any
subsequent violations per location within two years, the Division shall issue a
citation prohibiting the outlet from selling tobacco products for a 5-day period.
However, the owner will not be penalized if such person documents the following:
an in-house or other tobacco compliance employee training program was in place to
provide the employe.e with information on the state and federal regulations regarding
tobacco sales to minors (such training
program must be attended by all employees who sell tobacco products to the
general public); a signed statement by the employee stating that the employee has
been trained and understands the state laws and federal regulations regarding the
sale of tobacco to minors; and such in-house or other tobacco compliance training
meets the minimum training criteria, which shall not exceed a total of ninety minutes
in length, established by the Division of Liquor Control. The exemption shall not
apply to any retailer if four or more violations per location occur within a one-year
period or the retailer knowingly violates or knowingly allows
Alcohol:
Person found guilty of selling alcohol to a person under 21 years of age may be subject
to a fine of up to $500 and/or a jail sentence of up to three months.
Nebraska
Cigarette:
Violators will be guilty of a Class III Misdemeanor punishable by a fine of up to $500
and/or up to 3 months imprisonment. Any licensee who shall willingly allow to be taken
from his place of business by any person under the age of 18 years, any cigars,
tobacco, cigarettes, or cigarette material, shall also be guilty of a Class III Misdemeanor
and subject to the penalties outlined above. Retailers are also subject to license
revocation at the discretion of the court
Alcohol:
Sale to a minor can result in fines of up to $1000.
South Dakota
Cigarette:
Violators will be charged with a Class 2 misdemeanor and will be subject to a $200 fine
and/or 30 days in jail. A person is not liable for more than one violation on a single day.
Alcohol:
Section SDCL_35-9-7 requires the Judge to revoke the driver's license of anyone
convicted of making a sale of alcohol to an underage person, The Judge will not have
any discretion to impose a lesser sentence for a violation. Because the license is
revoked, not just suspended, the person making the sale will have to reapply for a new
license once the revocation period is over. The penalty for driving after revocation of a
drivers license is a Class I misdemeanor.(One year in jail and/or a $1000 fine.
Wisconsin
Cigarette:
Violators will be subject to a fine of up to $500 for the first offense within one year, $200
- $500 and a license suspension for 3 days for the second offense within one year, $200
- $500 and a license suspension for 3-10 days for the third offense within one year, and
$200 - $500 and a license suspension for 15-30 days for the fourth offense within one
year.
Retailers shall provide employees with training on compliance with tobacco sales laws,
including training on the penalties for a violation. The department of health and family
services shall make available to any retailer on request a training program developed or
approved by that department that provides the training required under this paragraph. At
the completion of the training, the retailer and the employee shall sign a form provided
by the department of health and family services verifying that the employee has
received the training, which the retailer shall retain in the personnel file of the employee.
Alcohol:
Possible penalties for selling or serving alcohol to an underage person:
First Offense: up to $500 fine
Second Offense up to $500 fine and/or 30 days in jail if a previous violation has
occurred within 30 months of the violation.
Third Offense up to $1000 fine and/or 90 days in jail if the previous two violations
occurred within 30 months of the violation. The penalty for serving someone who is
visibly intoxicated is a $100-500 fine and 60 days in jail.
7. Refuse the sale.
8. Stay calm and do not provoke the customer. Refer them to the manager.
9. The clerk, the person on the register.
10. No
11. Refuse the sale for both products
12.No
13. No
12. Use the We Card Calendar or the age sticker on the register to verify the
birth date on the ID indicates they are old enough to purchase the age restricted
product. Train the clerks to add 20 to the person's shown date of birth and
subtract 2. This is a quick way to tell if the customer is or will be 18 in the
current year. Then look at the actual date of birth and identify if they have had a
birthday this year. The same method will work for alcohol only you will need to
add 21 to the persons shown date of birth and than look at the actual date of
birth to make sure they have had a birthday this year.
14. On the credit card machine:
PRESS FUNCTION
Press 60.
Enter the two-digit date of birth month, day and year that is on the driver's
license. Example: Birth date 01-23-79, enter 012379.
Press: ENTER.
The machine will read either OK or ILEGAL for each product, tobacco
and alcohol. Example: Birth date 01-23-79.
ALCOHOL 21 ILLEGAL
TOBACCO 18 OK
If it reads OK for the product the customer is attempting to purchase,
complete the sale.
If it reads ILLEGAL for the product the customer is attempting to
Durchase, refuse the sale.
Make sure to read the correct line for the product attempting to be
purchased.
Press ENTER. This will end the age verification and take you to the
oriainal screen for credit cards.
-
B
The following are copies of memos which are sent to the stores on a quarterly basis. These
memos must be read, understood and signed by all employees and posted on the bulletin board in
the employee backroom.
TO:
All Store Managers, Supervisors, and District Managers
FROM:
Bob Ford, Director of Store Operations
DATE:
May 2, 2005
RE:
Selling Age-Restricted Products
Please train all employees on the proper procedures for selling alcohol, tobacco, ammunition and
Lottery and Lotto tickets. All employees are to read and sign this letter. This letter is to be
posted on the bulletin board in the back room on the "Stay Connected Be Informed"
poster.
The law regarding the sale of age-restricted products is very clear.
1. No one under the age of 21 is allowed to purchase alcoholic beverages.
2. No one under the age of I8is allowed to purchase tobacco products or ammunition.
3. No one who is intoxicated is allowed to purchase alcoholic beverages.
4. No one who is a third party who provides the beverage to under-age persons is allowed to
purchase alcoholic beverages.
5. Employees are not allowed to sell age-restricted products after the hours set forth by the
state, county and city.
6. Please make sure all employees are trained on the legal age to purchase lottery or lotto
tickets in your state.
Casey's employees caught selling age-restricted products to under-age persons are subject to
immediate dismissal, as well as criminal penalties and heavy fines. The Company has no
obligation to provide a defense and will not pay an employee's fine. Retail establishments
whose employees are caught selling alcoholic beverages to under-age persons are also subject to
fines and can lose their liquor and cigarette licenses. It is an important job responsibility to obey
the law. Do not sell age-restricted products to under-age persons!
Effective 06-11.04, all stores regardless of their register systems were instructed that it
would he mandatory to use the Hypercom machine for age verification when selling an age.
restricted product.
1. Ask the customer's age.
a. If the customer appears to be under the age of 27, ask the customer how old they
are. The FDA requires that anyone under the age of 27 attempting to purchase
cigarettes or smokeless tobacco is to be carded.
b. Regardless of the answer, you must see proof.
2. Ask the customer for a picture ID and determine the validity of the ID.
a. Have the customer remove the ID from any plastic holder or wallet.
b. Make sure the photo and the written description match the customer's physical
appearance. Compare eye color, height, weight, hair color, etc.
c. The ID cannot be altered or tampered with and must be valid.
d. The ID must be readable. If in doubt, question the customer about the
information on the ID, asking the name, date of birth, etc.
The steps to follow when using the Hypercom for age verification are listed on the last page of
this memo. Cut the directions on the dotted line and place near your Hypercom for quick
reference by cashiers.
If the Hypercom c~editc~qln~~hin~i~ dO\.vn for any reason the customers' agec@,stilTbe
y~ilitij~&tr~iAg.tI:J,~sti'e~~1~\'lJlQI~!!!?a~ltr!igister and the We Card calendar which will tell you the
date by which the customer must have been born to be old enough to make the purchase.
3. When to refuse a sale.
a. If the ID is not acceptable, ask the customer for an additional form of
identification. Compare it with the information on the ID. If it is inconsistent or
does not provide additional information, DO NOT MAKE THE SALE.
b. If you feel that the customer is intoxicated, refuse to sell the alcoholic beverage to
them.
I) An intoxicated person could have slurred speech, may stagger,
show lack of coordination or be belligerent.
2) Use prudent judgment before concluding that a customer is
intoxicated as some medical conditions may cause sober people to
display the same symptoms as above.
3) The Company and the individual employee may be held liable for
damage caused by an impaired person who has been sold alcoholic
beverages illegally.
c. Never sell alcoholic beverages during hours that are not permitted by law.
4. Dealing with an upset customer.
a. If the customer becomes upset, stay calm and be polite. If you become upset, the
situation will only become more difficult.
b. Explain that it is the federal law that requires you to check identification
regarding the sale of age-restricted products.
c. If the customer remains upset, offer to put the customer in contact with the
Manager, if it is possible.
d. Do not allow an upset customer to intimidate you into making a sale. As
the employee, the decision on whether to sell the product is yours. Casey's will
support your decision if you are not satisfied with the customer's identification.
REMEMBER, WHEN IN DOUBT DO NOT MAKE THE SALE.
At V31ious times throughout the year, state andJor local law enforcement officials may
conduct sting operations at your store to determine whether our employees are following the
laws with regard to the sale of age-restricted products. As you typically will not know when one
of thesc stings will be conducted, it is imperative that you and your employees always follow thc
procedures for verifying a customer's age before selling an age-restricted product.
If your store is involved in a sting (you will be notified after the sting), you must notify
the appropriate personnel at the Casey's headquarters to inform them of the results. If your store
comes through a sting successfully, (the employee successfully denied a sale), or unsuccessfully
(an employee illegally sells an age-restricted product to a minor) you should contact Beth Agan
in the Legal Department at ext. 6207. If your employee successfully refused the sell your store
employees will be recognized, and the information will help us to alert other Casey's stores in
your area. If the employee failed the sting and sold an age-restricted product to a minor, the
Legal Department will need some additional information. In the event of an unsuccessful sting
lease have the following infonnation available when you call Beth in the Legal De artment:
.. ~~.di~nyother'
clrc!JUlstances thatnllght.
. assist'in. our defense
Theriame of the employee who
'.......'x..':.'........;.:..<."........ .;..":-::.....,........ :.:...:.:.;:/:.:<(...... :..,.:.,:,.:....,-..' :
aile edl made the sale
. A description of. the minor
who mad~t~e--urchase .'
A sale of beer or cigarettes to a minor may result in the suspension of the store's beer or cigarette
license andJor may subject the Company to substantial fines. Consequently, it is important that
the Company is notified immediately if an alleged illegal sale occurs at your store.
If you have any questions, please contact your Supervisor. Please have all your employees sign
and date below:
Name
Today's Date
Name Today's Date
cc: Bob Myers, Terry Handley, Regional Managers, District Managers, Supervisors, Linda
Boatright, Legal Department
Please Cllt along the dOlted line and place near the register for easy reference by all cashiers.
To use the Hypercom for age verification:
All Stores regardless of the register system are to verify a customer's age on the Hypercom
when selling an age restricted product.
Employee does this: . . Terminal Response
Press Function 60 Enter Terminal will display Age Check
Key in the customer's birth date and Birth date -MMDDYY
press Enter (You must see the individuals I'D, never
let them give you their birth date
Birthday 01-23-84, you will enter 012384 verbally)
Terminal will display the products that
the customer can legally purchase
Be sure you look at the correct product
To use the Hypercom for age verification:
All Stores regardless of the register system are to verify a customer's age on the Hypercom
when selling an age restricted product.
Em loyee does this:
I'ress Function 60 Enter
TerminalRes onse
Terminal will display Age Check
Key in the customer's birth date and
press Enter
ou will enter 012384
Birth date -MMDDYY
(Y ou must see the individuals I'D, never
let them give you their birth date
verball )
Terminal will display the products that
the customer can legally purchase
Be sure ou look at the correct roduct
TO:
FROM:
DATE:
RE:
All Store Managers, Supervisors, and District Managers
Bob Ford, Director of Store Operations
August 25,2005
Selling Age-Restricted Products
Please train all employees on the proper procedures for selling alcohol, tobacco, lottery and lotto
tickets. All employees are to read and sign this letter. This letter is to be posted on the
bulletin board in the back room on the "Stay Connected Be Informed" poster.
The law regarding the sale of age-restricted products is very clear.
1. No one under the age of 21 is allowed to purchase alcoholic beverages.
2. No one under the age of 18 is allowed to purchase tobacco products or ammunition.
3. No one who is intoxicated is allowed to purchase alcoholic beverages.
4. No one who is a third party who provides the beverage to under-age persons is allowed to
purchase alcoholic beverages.
5. Employees are not allowed to sell age-restricted products after the hours set forth by the.
state, county and city,
6. Please make sure all employees are trained on the legal age to purchase lottery or lotto
tickets in your state. You cannot make a sale of lottery tickets and accept payment at a
later time. Payment must be made at the point of sale.
All types of payments allowed.
No credit card purchases - cash, check or
debit card only.
No credit card purchases - cash, check or
debit card onI y.
All types of payments allowed.
No credit card purchases - cash, check or
debit card only
All types of payments allowed.
All types of payments allowed.
All types of payments allowed.
No credit card purchases - cash, check or
debit card only
Casey's employees caught selling age-restricted products to under-age persons are subject to
immediate dismissal, as well as criminal penalties and heavy fines. The Company has no
obligation to provide a defense and will not pay an employee's fine. Retail establishments
whose employees are caught selling alcoholic beverages to under-age persons are also subject to
fines and can lose their liquor and cigarette licenses. It is an important job responsibility to obey
the law. Do not sell age-restricted products to under-age persons!
Illinois
Indiana
Iowa
Kansas
Minnesota
Must be 18 to play lottery
Must be 18 to play lottery
Must be 21 to play lottery
Must be 18 to play lottery
Must be 18 to play lottery
Missouri Must be 18 to play lottery
Nebraska Must be 19 to play lottery
South Dakota Must be 18 to play lottery
Wisconsin Must be 18 to play lottery
Effective 06-11-04, all stores regardless of their register systems were instructed that it
would be mandatory to use the Hypercom machine for age verification when selling an age.
restricted product. Age verification is mandatory on the Hypercom for all register systems,
except stores that have an age verification machine. Store locations with an age
verification machine are required to use the age verification machine, regardless of the
register system, for every transaction that includes an age restricted product.
I. Ask the customer's age.
a. If the customer appears to be under the age of 27, ask the customer how old they
are. The FDA requires that anyone under the age of 27 attempting to purchase
cigarettes or smokeless tobacco is to be carded.
b. Regardless of the answer, you must see proof.
2. Ask the customer for a picture ID and determine the validity of the ID.
a. Have the customer remove the ro from any plastic holder or wallet.
b. Make sure the photo and the written description match the customer's physical
appearance. Compare eye color, height, weight, hair color, etc.
c. The ID cannot be altered or tampered with and must be valid.
d. The ID must be readable. If in doubt, question the customer about the
information on the ID, asking the name, date of birth, etc.
The steps to follow when using the Hypercom for age verification are listed on the last page of
this memo. Cut the directions on the dotted line and place near your Hypercom for quick
reference by cashiers.
If the Hypercom credit card machine is down for any reason the customers' age can still be
verified using the sticker on the cash register and the We Card calendar which will tell you the'
date by which the customer must have been born to be old enough to make the purchase.
3. When to refuse a sale.
a. If the ID is not acceptable, ask the customer for an additional form of
identification. Compare it with the information on the ro. If it is inconsistent or
does not provide additional information, DO NOT MAKE THE SALE.
b. If you feel that the customer is intoxicated, refuse to sell the alcoholic beverage to
them.
1) An intoxicated person could have slurred speech, may stagger,
show lack of coordination or be belligerent.
2) Use prudent judgment before concluding that a customer is
intoxicated as some medical conditions may cause sober people to
display the same symptoms as above.
3) The Company and the individual employee may be held liable for
damage caused by an impaired person who has been sold alcoholic
beverages illegally.
c. Never sell alcoholic beverages during hours that are not permitted by law.
4. Dealing with an upset customer.
a. If the customer becomes upset, stay calm and be polite. If you become upset, the
situation will only become more difficult.
b. Explain that it is the federal law that requires you to check identification
regarding the sale of age-restricted products.
c. If the customer remains upset, offer to put the customer in contact with the
Manager, if it is possible.
d. Do not allow an upset customer to intimidate you into making a sale. As
the employee, the decision on whether to sell the product is yours. Casey's will
support your decision if you are not satisfied with the customer's identification.
REMEMBER, WHEN IN DOUBT DO NOT MAKE THE SALE.
At various times throughout the year, state and/or local law enforcement officials may
conduct sting operations at your store to determine whether our employees are following the
laws with regard to the sale of age-restricted products. As you typically will not know when one
of these stings will be conducted, it is imperative that you and your employees always follow the
procedures for verifying a customer's age before selling an age-restricted product.
If your store is involved in a sting (you will be notified after the sting), you must notify
the appropriate personnel at the Casey's headquarters to inform them of the results. If your store
comes through a sting successfully, (the employee successfully denied a sale), or unsuccessfully
(an employee illegally sells an age-restricted product to a minor) you should contact Beth Agan
in the Legal Department at ext. 6207. If your employee successfully refused the sell your store
employees will be recognized, and the information will help us to alert other Casey's stores in
your area. If the employee failed the sting and sold an age-restricted product to a minor, the
Legal Department will need some additional information. In the event of an unsuccessful sting
lease have the followin information available when ou call Beth in the Le al De artment:
"A./".... ..,;,..j;".{;.........'f....d. .
.' n.....any..o"',i!.,.,..,;"c...,....,'....
~jts~iW~f~\*~~V~g~~.'
assistin .ourdefcpse
minor
',urchase
A sale of beer or cigarettes to a minor may result in the suspension of the store's beer or cigarette
license and/or may subject the Company to substantial fines. Consequently, it is important that
the Company is notified immediately if an alleged illegal sale occurs at your store.
If you. have any questions, please contact your Supervisor. Please have all your employees sign
and date below:
Name
Today's Date
Name Today's Date
cc: Bob Myers, Terry Handley, Regional Managers, District Managers, Supervisors, Linda
Boatright, Legal Department
Please cut along the dotted line and place near the register for easy reference by all cashiers.
To use the Hvpercom for age verification:
All Stores regardless of the register system are to verify a customer's age on the Hypercom
when selling an age restricted product.
,Em'Io ee does this:
Press Function 60 Enter
Key in the customer's birth date and
press Enter
ou will enter 012384
Tern1inalRes
Tern1inal will display Age Check
Birth date -MMDDYY
(You must see the individuals I'D, never
let them give you their birth date
verball )
Tern1inal will display the products that
the customer can higally purchase
Be sure ou look at the correct roduct
To use the Hvpercom for ae:e verification:
AllStores regardless of the register system are to verify a customer's age on the Hypercom
when selling an age restricted product.
Em)'" .ee doe~,th~s;'"
Press Function 60 Enter
Key in the customer's birth date and
press Enter
ou will enter 012384
Tel:minlilRe.s
Terminal will display Age Check
Birth date -MMDDYY
(You must see the individuals I'D, never
let them give you their birth date
verball )
Terminal will display the products that
the customer can legally purchase
Be sure ou look at the correct roduct
TO:
All Store Managers, Supervisors, and District Managers
FROM:
Bob Ford, Director of Store Operations
DATE:
November 25, 2005
RE:
Selling Age-Restricted Products
Please train all employees on the proper procedures for selling alcohol, tobacco, lottery and lotto
tickets. All employees are to read and sign this letter. This letter is to be posted on the
bulletin board in the back room on the "Stay Connected Be Informed" poster.
The law regarding the sale of age-restricted products is very clear.
1. No one under the age of 21 is allowed to purchase alcoholic beverages.
2. No one under the age of 18 is allowed to purchase tobacco products or ammunition.
3. No one who is intoxicated is allowed to purchase alcoholic beverages.
4. No one who is a third party who provides the beverage to under-age persons is allowed to
purchase alcoholic beverages.
5. Employees are not allowed to sell age-restricted products after the hours set forth by the
state, county and city.
6. Please make sure all employees are trained on the legal age to purchase lottery or lotto
tickets in your state. You cannot make a sale of lottery tickets and accept payment at a
later time. Payment must be made at the point of sale.
Missouri Must be 18 to play lottery
Nebraska Must be 19 to play lottery
South Dakota Must be 18 to play lottery
Wisconsin Must be 18 to play lottery
All types of payments allowed.
No credit card purchases - cash, check or
debit card only.
No credit card purchases - cash, check or
debit card only.
All types of payments allowed.
No credit card purchases - cash, check or
debit card only
All types of payments allowed.
All types of payments allowed.
All types of payments allowed.
No credit card purchases - cash, check or
debit card only
Casey's employees caught selling age-restricted products to under-age persons are subject to
immediate dismissal, as well as criminal penalties and heavy fines. The Company has no
obligation to provide a defense and will not pay an employee's fine. Retail establishments
whose employees are caught selling alcoholic beverages to under-age persons are also subject to
fines and can lose their liquor and cigarette licenses. It is an important job responsibility to obey
the law. Do not sell age-restricted products to under-age persons!
Must be 18 to play lottery
Must be 18 to play lottery
D1inois
Indiana
Iowa
Must be 21 to play lottery
Kansas
Minnesota
Must be 18 to play lottery
Must be 18 to play lottery
Effective 06-11-04, all stores regardless of their register systems were instructed that it
would be mandatory to use the Hypercom machine for age verification when selling an age-
restricted product. Age verification is mandatory on the Hypercom for all register systems,
except stores that have an age verification machine or register scanner that can be used to
verify age. Store locations with an age verification machine or a register scanner with age
verification options are required to use them to verify a customer's age, regardless of the
register system, for every transaction that includes an age restricted product.
L Ask the customer's age.
a. If the customer appears to be under the age of 27, ask the customer how old they
are. The FDA requires that anyone under the age of 27 attempting to purchase
cigarettes or smokeless tobacco is to be carded.
b. Regardless of the answer, you must see proof.
2. Ask the customer for a picture ID and determine the validity of the ID.
a. Have the customer remove the ID from any plastic holder or wallet.
b. Make sure the photo and the written description match the customer's physical
appearance. Compare eye color, height, weight, hair color, etc.
c. The ID cannot be altered or tampered with and must be valid.
d. The ID must be readable. If in doubt, question the customer about the
information on the ID, asking the name, date of birth, etc.
The steps to follow when using the Hypercom for age verification are listed on the last page of
this memo. Cut the directions on the dotted line and place near your Hypercom for quick
reference by cashiers.
If the Hypercom credit card machine is down for any reason the customers' age can still be
verified using the sticker on the cash register and the We Card calendar which will tell you the
date by which the customer must have been born to be old enough to make the purchase.
3. When to refuse a sale.
a. If the ID is not acceptable, ask the customer for an additional form of
identification. Compare it with the information on the ill. If it is inconsistent or
does not provide additional information, DO NOT MAKE THE SALE.
b. If you feel that the customer is intoxicated, refuse to sell the alcoholic beverage to
them.
1) An intoxicated person could have slurred speech, may stagger,
show lack of coordination or be belligerent.
2) Use prudent judgment before concluding that a customer is
intoxicated as some medical conditions may cause sober people to
display the same symptoms as above.
3) The Company and the individual employee may be held liable for
damage caused by an impaired person who has been sold alcoholic
beverages illegally.
c. Never sell alcoholic beverages during hours that are not permitted by law.
4. Dealing with an upset customer.
a. If the customer becomes upset, stay calm and be polite. If you become upset, the
situation will only become more difficult.
b. Explain that it is the federal law that requires you to check identification
regarding the sale of age-restricted products.
c. If the customer remains upset, offer to put the customer in contact with the
Manager, if it is possible.
d. Do not allow an upset customer to intimidate you into making a sale. As
the employee, the decision on whether to sell the product is yours. Casey's will
support your decision if you are not satisfied with the customer's identification.
REMEMBER, WHEN IN DOUBT DO NOT MAKE TIlE SALE.
At various times throughout the year, state and/or local law enforcement officials may
conduct sting operations at your store to determine whether our employees are following the
laws with regard to the sale of age-restricted products. As you typically will not know when one
of these stings will be conducted, it is imperative that you and your employees always follow the
procedures for verifying a customer's age before selling an age-restricted product.
If your store is involved in a sting (you will be notified after the sting), you must notify
the appropriate personnel at the Casey's headquarters to inform them of the results. If your store
comes through a sting successfully, (the employee successfully denied a sale), or unsuccessfully
(an employee illegally sells an age-restricted product to a minor) you should contact Beth Agan
in the Legal Department at exL 6207. If your employee successfully refused the sell your store
employees will be recognized, and the information will help us to alert other Casey's stores in
your area. If the employee failed the sting and sold an age-restricted product to a minor, the
Legal Department will need some additional information. In the event of an unsuccessful sting
lease have the information available when you call Beth in the Legal De artmen!:
,;'., 'di"'!'y':-o"t' 'h'., "'","/;",r-\,<,;:,;",.
."'.....na...n... '.......el'..,.,....'.'_..".'*.',.
,. , <i',,::.'''' <..::.'.... ,.},> ':: ':'.':'~' .:: i. :..:::::"...."...'.:'.;y.:<'..: :" :.
cjr10~~ta!)"e,~.;!!1~t...!fii.g~t
assist in' our del'ense' i
A sale of beer or cigarettes to a minor may result in the suspension of the store's beer or cigarette
license and/or may subject the Company to substantial fines. Consequently, it is important that
the Company is notified immediately if an alleged illegal sale occurs at your store.
If you have any questions, please contact your Supervisor. Please have all your employees sign
and date below:
Name
Today's Date
Name
Today's Date
cc: Bob Myers, Terry Handley, Regional Managers, District Managers, Supervisors, Linda
Boatright, Lcgal Department
Please cut along the dotted line and place near the register for easy reference by all cashiers.
To use the Hypercom for age verification:
All Stores regardless of the register system are to verify a customer's age on the Hypercom
when selling an age restricted product.
Em 10 eedoeSthi~:h' '" .
Press Function 60 Enter
Key in the customer's birth date and
press Enter
Birthda 01-23-84, ou will enter 012384
TermiriillRes onse.'""" ^~);/i' ,>'0(.' "."'.
Terminal will display Age Check
Birth date -MMDDYY
(You must see the individuals I'D, never
let them give you their birth date
verball )
Terminal will display the products that
the customer can legally purchase
Be sure you look at the correct roduct
To use the Hvpercom for age verification:
All Stores regardless of the register system are to verify a customer's age on the Hypercom
whenseIling an age restricted product.
Eni )0 ,ee d'oils'this:'
Press Function 60 Enter
Key in the customer's birth date and
press Enter
Birthda 01-23-84, ou will enter 012384
TerminalRes 'orise
Terminal will display Age Check
Birth date -MMDDYY
(You must see the individuals I'D, never
let them give you their birth date
verba II )
Terminal will display the products that
the customer can legally purchase
Be sure you look at the correct roduct
TO:
All Store Managers, Supervisors, and District Managers
FROM:
Bob Ford, Director of Store Operations
DATE:
February 25, 2006
RE:
Selling Age-Restricted Products
Please train all employees on the proper procedures for selling alcohol, tobacco, lottery and lotto
tickets. All employees are to read and sign this letter. This letter is to be posted on the
bulletin board in the back room on the "Stay Connected Be Informed" poster.
The law regarding the sale of age-restricted products is very clear.
I. No one under the age of 21 is allowed to purchase alcoholic beverages.
2. No one under the age of 18 is allowed to purchase tobacco products or ammunition.
3. No one who is intoxicated is allowed to purchase alcoholic beverages.
4. No one who is a third party who provides the beverage to under-age persons is allowed to
purchase alcoholic beverages.
5. Employees are not allowed to sell age-restricted products after the hours set forth by the
state, county and city.
6. Please make sure all employees are trained on the legal age to purchase lottery or lotto
tickets in your state. You cannot make a sale of lottery tickets and accept payment at a
later time. Payment must be made at the point of sale.
Kansas
Minnesota
All types of payments allowed.
No credit card purchases - cash, check or
debit card only.
No credit card purchases - cash, check or
debit card only.
All types of payments allowed.
No credit card purchases - cash, check or
debit card only
All types of payments allowed.
All types of payments allowed.
All types of payments allowed.
No credit card purchases - cash, check or
debit card only
Casey's employees caught selling age-restricted products to under-age persons are subject to
immediate dismissal, as well as criminal penalties and heavy fines. The Company has no
obligation to provide a defense and will not pay an employee's fine. Retail establishments
whose employees are caught selling alcoholic beverages to under-age persons are also subject to
fines and can lose their liquor and cigarette licenses. It is an important job responsibility to obey
the law. Do not sell age-restricted products to under-age persons!
Must be 18 to play lottery
Must be 18 to play lottery
lIIinois
Indiana
Iowa
Must be 21 to play lottery
Must be 18 to play lottery
Must be 18 to play lottery
Missouri Must be 18 to play lottery
Nebraska Must be 19 to play lottery
South Dakota Must be 18 to play lottery
Wisconsin Must be 18 to play lottery
Effective 06-11-04, all stores regardless of their register systems were instructed that it
would be mandatory to use the Hypercom machine for age verification when selling an age-
restricted product. Age verification is mandatory on the Hypercom for all register systems,
except stores that have an age verification machine or register scanner that can be used to
verify age. Store locations with an age verification machine or a register scanner with age
verification options are required to use them to verify a customer's age, regardless of the
register system, for every transaction that includes an age restricted product.
1. Ask the customer's age.
a. If the customer appears to be under the age of 27, ask the customer how old they
are. The FDA requires that anyone under the age of 27 attempting to purchase
cigarettes or smokeless tobacco is to be carded.
b. Regardless of the answer, you must see proof.
2. Ask the customer for a picture ID and determine the validity of the ID.
a. Have the customer remove the ID from any plastic holder or wallet.
b. Make sure the photo and the written description match the customer's physical
appearance. Compare eye color, height, weight, hair color, etc.
c. The ID cannot be altered or tampered with and must be valid.
d. The ID must be readable. If in doubt, question the customer about the
information on the ID, asking the name, date of birth, etc.
The steps to follow when using the Hypercom for age verification are listed on the last page of
this memo. Cut the directions on the dotted line and place near your Hypercom for quick
reference by cashiers.
Ifthe Hyper~om credit card .machine is down for any reason the customers' age ii.ll.Qf.s!!.ll~e
\Te.'tf_'Utiff'($e.qstllMr.;fi~~eftfllsh'~rb0"~~ and the We Card calendar which will tell ou the
. . ...,...g" .. ... .... ~..........". ......J~l.~.... Y
date by which the customer must have been born to be old enough to make the purchase.
3. When to refuse a sale.
a. If the ID is not acceptable, ask the customer for an additional form of
identification. Compare it with the information on the ID. If it is inconsistent or
does not provide additional information, DO NOT MAKE THE SALE.
b. If you feel that the customer is intoxicated, refuse to sell the alcoholic beverage to
them.
1) An intoxicated person could have slurred speech, may stagger,
show lack of coordination or be belligerent.
2) Use prudent judgment before concluding that a customer is
intoxicated as some medical conditions may cause sober people to
display the same symptoms as above.
3) The Company and the individual employee may be held liable for
damage caused by an impaired person who has been sold alcoholic
beverages illegally.
c. Never sell alcoholic beverages during hours that are not permitted by law.
4. Dealing with an upset customer.
a. If the customer becomes upset, stay calm and be polite. If you become upset, the
situation will only become more difficult.
b. Explain that it is the federal law that requires you to check identification
regarding the sale of age-restricted products.
c. If the customer remains upset, offer to put the customer in contact with the
Manager, if it is possible.
d. Do not allow an upset customer to intimidate you into making a sale. As
the employee, the decision on whether to sell the product is yours. Casey's will
support your decision if you are not satisfied with the customer's identification.
REMEMBER, WHEN IN DOUBT DO NOT MAKE THE SALE.
At various times throughout the year, state and/or loeallaw enforcement officials may
conduct sting operations at your store to determine whether our employees are following the
laws with regard to the sale of age,restricted products. As you typically will not know when one
of these stings will be conducted, it is imperative that you and your employees always follow the
procedures for verifying a customer's age before selling an age,restricted product.
If your store is involved in a sting (you will be notified after the sting), you must notify
the appropriate personnel at the Casey's headquarters to inform them of the results. If your store
comes through a sting successfully, (the employee successfully denied a sale), or unsuccessfully
(an employee illegally sells an age,restricted product to a minor) you should contact Beth Agan
in the Legal Depat1ment at ext. 6207. If your employee successfully refused the sell your store
employees will be recognized, and the information will help us to alert other Casey's stores in
your area. If the employee failed the sting and sold an age,restricted product to a minor, the
Legal Department will nccd some additional information. In the event of an unsuccessful sting
lease have the following information available when you call Beth in the Legal De artment:
The date of the alleged sale The time of day And any other
circumstances that might
assist in our defense
The name of the employee who
alle edl made the sale
A description of the minor
who made the urchase
A sale of beer or cigarettes to a minor may result in the suspension of the store's beer or cigarette
license and/or may subject the Company to substantial fines. Consequently, it is important that
the Company is notified immediately if an alleged illegal sale occurs at your store.
If you have any questions, please contact your Supervisor. Please have all your employees sign
and date below:
Name
Today's Date
Name
Today's Date
cc: Bob Myers, Terry Handley, Regional Managers, District Managers, Supervisors, Linda
Boatright, Legal Department
Please cut along the dotted line and place near the register for easy reference by all cashIers.
--------------------------------------------------------------------------------------------------------
To use the Hvpercom for age verification:
All Stores regardless of the register system are to verify a customer's age on the Hypercom
when selling an age restricted product.
Em 10 ee does this:
Press Function 60 Enter
Key in the customer's birth date and
press Enter
Birthda 01-23-84, ou will enter 012384
Terminal Res onse
Terminal will display Age Check
Birth date -MMDDYY
(Y ou must see the individuals I'D, never
let them give you their birth date
verball )
Terminal will display the products that
the customer can legally purchase
Be sure you look at the correct roduct
-------------------------------------------------------------------------------------------------------------------
To use the Hvpercom for age verification:
All Stores regardless of the register system are to verify a customer's age on the Hypercom
when selling an age restricted product.
Em loee does this:
Press Function 60 Enter
Key in the customer's birth date and
press Enter
ou will enter 012384
Terminal Res onse
Terminal will display Age Check
Birth date -MMDDYY
(You must see the individuals I'D, never
let them give you their birth date
verball )
Terminal will display the products that
the customer can legally purchase
Be sure ou look at the correct roduct
---------------------------------------------------------------------------------------------------------------------
c
_ CASEY'S GENERAL STORES, INC.
Po. Box 3001 . One Convenience Blvd., Ankeny, Iowa 50021-8045 . 515-965-6100
TO:
FROM:
All Store Employees of
Bob Ford, Director of Store Operations
DATE:
December 2, 2005
RE:
Sale of Beer to Minors
Your store has a license that allows Casey's, through its store employees, to sell alcoholic beverages. This license is
issued by a governmental agency. Without this license, Casey's cannot legally sell alcoholic beverages.
This license, however, does not grant Casey's unlimited authority to sell alcoholic beverages. With the license come
certain restrictions, rules and laws that regulate any sales to underage individuals. Further, there are clearly defined
penalties for violations of the alcoholic beverage laws. These laws have previously been explained to you. A
summary of the potential penalties for violations of these laws is as follows:
Employee Penalties for Violations of the Alcoholic Beverages Laws:
a. The employee will be subject to criminal penalties, which potentially include court appearances, fines, and court
costs, jail time and a criminal record.
b. Further, an employee who violates these laws may be subject to disciplinary action by the Company up to and
including the loss of his/her job.
Company Penalties for Violations of the Alcoholic Beverages Laws:
a. The Casey's store where the alcoholic beverage was illegally sold may have to pay a substantial fine.
b. Further, the store may be penalized by way of a temporary or permanent loss of its alcoholic beverage license,
We were informed that an employee in your store has been charged with the sale of alcoholic beverages to a minor.
If the charge is accurate, your store has been in direct violation of Company policy and the laws regarding the sale of
alcoholic products to under age individuals. Because of the charge that has been filed, it is mandatory that your
store, implement the following procedures immediately:
1. Every employee operating the cash register at any time must wear the enclosed button.
2. All store employees will be retrained as to the proper procedure for ensuring that Casey's employees do not sell
alcoholic beverages to minors. This retraining is to be conducted by the Company, and if applicable, by the
state.
3. Every employee operating the cash register is required to ask for the identification of each customer who wishes
to purchase alcoholic beverages.
Upon completion of the retraining of Age Restricted Products, return all completed employee Selling Age Restricted
Products forms to SandY KamD - Store ODe rations DeDartment.
If you have any questions or concerns regarding the matters contained in this directive, please contact your
Supervisor.
CC: District Manager
Supervisor
Legal Department
.. CASEY'S GENERAL STORES, me.
Po. Box 3001 . One Convenience Blvd., Ankeny, Iowa 50021-8045 . 515-965-5100
TO:
All Store Employees of
FROM:
Bob Ford, Director of Store Operations
DATE
December 2, 2005
RE:
Sale of Tobacco to Minors
Your store has a license that allows Casey's, through its store employees, to sell tobacco products. This license is
issued by a governmental agency. Without this license, Casey's cannot legally sell tobacco products.
This license, however, does not grant Casey's unlimited authority to sell tobacco products. With the license come
certain restrictions, rules and laws that regulate any sales to under age individuals. Further, there are clearly defined
penalties for violations of the tobacco product laws. These laws have previously been explained to you. A summary of
the potential penalties for violations of these laws is as follows:
Employee Penalties for Violations of the Tobacco Products Laws:
a. The employee will be subject to criminal penalties, which potentially include court appearances, fines, court costs,
jail time and a criminal record.
b. Further, an employee who violates these laws may be subject to disciplinary action by the Company up to and
including the loss of his/her job.
Company Penalties for Violations of the Tobacco Products Laws:
a. The Casey's store where the tobacco products was illegally sold may have to pay a
substantial fine.
b. Further, the store may be penalized by way of a temporary or permanent loss of its
tobacco license.
We have been informed that an employee in your store has been charged with the sale of tobacco products to a
minor. If the charge is accurate, your store has been in direct violation of Company policy and the laws regarding the
sale of tobacco products to under age individuals. Because of the charge that has been filed, it is mandatory that your
store implements the following procedures immediately:
1. Every employee operating the cash register at any time must wear the enclosed
button.
2. All store employees will be retrained as to the proper procedure for ensuring that
Casey's employees do not sell tobacco products to minors. This retraining is to be
conducted by the Company, and if applicable, by the state.
3. Every employee operating the cash register is required to ask for the identification of
each customer who wishes to purchase tobacco products.
Upon completion of the retraining of Age Restricted Products, return all completed employee Selling Age Restricted
Products forms to Sandy Kamp in the Store Operations Department. If you have any questions or concerns
regarding the matters contained in this directive, please contact your Supervisor.
cc: District Manager
Supervisor
Legal Department
D
NO WAY.
E
-
MEMO #3:
ATTN: All Store Managers
FROM: Terry Handley, Vice President of Store Operations
DATE: June 22, 2001
The July 4th weekend is quickly approaching. Alcohol, tobacco and chewing tobacco sales will increase as well as the number of sting
operations conducted by law enforcement.
Please make certain that all of your store employees know the importance of proper I.D. for the sale of age-restricted products. You must re-
train all register employees on how to enter the birth date from the driver's license in the Hypercom credit card machine. As a reminder, anyone
that looks 27 or younger must be carded and Ws or her birth date must be entered into the credit card machine for approval.
The law regarding the sale of age-restricted products is very clear.
1. 1. No one under the age of21 is allowed to purchase alcoholic beverages.
2. 2. No one under the age of 18 is allowed to purchase tobacco products or ammunition.
3. 3. No one who is intoxicated is allowed to purchase alcoholic beverages.
4. 4. No one who is a third party who provides the beverage to under-age persons is allowed to purchase alcoholic beverages.
5. 5. Employees are not allowed to sell age-restricted products after the hours set forth by the state, county and city.
I want to stress the importance of requesting a proper I.D. and verifying the information prior to milking the sale. As store manager it is your
responsibility to insure that your employees take the necessary precautions. Stores can lose an alcohol or tobacco license for at least 30 days,
reducing the commissions you receive from lost sales.
YOUR EMI'LOYEES NEED TO KNOW THAT THEY CAN BE SUBJECTED TO FINES AND CRIMINAL PENALTIES
ENFORCED BY LOCAL OR STATE GOVERNMENT.
ANY EMPLOYEE CAUGHT SELLING ALCOHOL OR TOBACCO TO UNDERAGE PERSONS WILL BE
TERMINATED. SUSPENSION IS NO LONGER AN OPTION.
Wllell ill doubt, dOIl't sell.
F
If you're under.. .
21,Ihe sofl drinks
ore over Ihere.
.
NO 1.0., NO SAlE. NO WAY. ..
THE CENTIJRY COUNCIL
This is an example of the "We Card" Date Calendar that is located by the register for the
customer and employee to use.
Ice SIGNAGE PLANOGRAM Revised 04/20/06
! II II II I Backroom Snack Center
:1 I I I I I I I I
All cooler doors with beer or wine coolers are to have #041110-8 static
cling positioned just above the door handle. :f
n>
./" Sign states - You must be 21 years old to purchase beer, wine, or liquor. A 3
'"
driver's license and a second 1.0. must be presented to the clerk. Minors ~
III
For specific instructions on attempting to buy beer, wine, or liquor will be reported to authorities.
signage required by state, 040067-1 (NE -'(")--0- I
refer to chart "Tobacco and Stores and all nJoooo::J I
new stores) ~3&::::D01e:
. m"'O CD mp> I
Alcohol Signs Required by "Doors Remain -"'~I1lCX:~ I
Unlocked" Place. a:::~cbo
State" in the Supervisor's sign on wall 0"'-=1 ::>
-.;:;- I-
beside front door Indiana 005676-2 co p)Q)"<
Manual. "'"-0 <
- either side - no (The sale of tobacco is ~(J)CD
higher than 72" - forbidden) Replaces We c-
o
no lower than 48" Card Door Decal ",'
Place Phillip Morris n>
Limit 10 Cartons ~
I '"
Debit Cards Sign on cigarette :::
001348-2 000120-6 '"
Area Directly Height No Smoking Accepted order header far right :D I
Above Window - at #6289 comer Ql I
Chart 0
closest to phone 001321-9 . IL ;.-
I
MN - 001226-0 Credit Card 001204-7 - IL I
MO.000558-7 A Welcome I
,NE - 001322-7 ~
<I> order at 001328-4 - lA, NE, SD,
and 001320-1 C
::> #6289 KS, MN, MO, WI I
SO - 001225-2 0 (note: Signs on cigs are to I
0 be posted on a wall near-
est your cigarette rack ,
making sure it is in clear
WindoW view to your customers
Stores with Monument No Loitering Window
Sign or Pylon Gas Sign 040061.4
may also. displar a light (Spanish Phillip Morris USA
ATM sign 7"x15 040065-5) Minimum Age Decal
in window above ATM. t Supplied by rep - if
out of compliance
Doors Doors option 113 001330-/
Door Handle Casey's, Discover, Permits
IN,IA,KS,
Advertisement MC, Visa, Wright (on wall above NE, SO, WI,
Express. American window Q[ on wall MN.
Chamber of Booster Express, Voyager
Commerce Club between front win- Missouri
Bulletin Board on~
(on wall) (on wall) (on wall) dow and office) 0013 5.9
9-86
This button is worn by all employees when a retrain has been completed.
"!Dnilir~II1;~:
1"~;.';"'W'<Iil.;;-!ii.~"!f"~
No:Jobacc'o
~.Y"~''!.\~!O'';:r.;:;;...._..,r~-''''-'' ,
~::!"_:{~'~_ ._0 .
Listed below are the alcohol and cigarette "We Card" materials that we have in all of our
Corporate stores.
1. Employee poster located in the back room.
2. Pins that every employee must wear while on duty.
3. A sign posted on the counter explaining how to handle the transaction.
4. A date calendar stating the correct date for purchase of age restricted products which is
located beside the cash register.
s. A decal placed on the front door so people can read it from the inside or outside of the
store.
The Area Supervisor will conduct a retraining on age-restricted products with the Manager and
employees if there has been a violation. The following decal is placed on the beer door. All
employees must wear the "No I.D. No Sale No Way" button on their uniform.
II you're under..
21.lhe sofldrinks .
ore overlhere. .
, .
NO 1.0., NO SAlE. NO WAt. . ,.'
,
THE CE~TURY COUNCIL
The following is a poster which is located on the wall by the cigarette display.
IT IS A VIOLATION OFuSTATE LAW FOR
CIGARETTES OR OTHER TOBACCO I
PRODUCTS TO BE SOLD TO' ANY I
PERSON UNDER THE AGE OF 18.
I
I
I
I
I
I
I
I
"UNDER 18"
I
I
I
I
,
I
( I
I
!
,
, , N EN RAI: I
,
I
I
I
I
I
I
!
. WARNIN : I
I
I
I
SMOKING BY PREGNANT WOMEN MAY
RESULT IN FETAL INJURY, PREMATURE I
, BIRTH, AND LOW BIRTH WEIGHT"
You must be 21 years old to
purchase beer, wine, or liquor.
A driver's license and a second 1.0.
must be presented to the clerk.
Minors attempting to buy beer, wine
or liquor will be reported to
authorities.
CASEY'S GENERAL STORES, INC.
This decal is placed on the beer cooler door next to the handle.
TO PURCHASE ALCOHOLIC BEVERAGES
YOUR BIRTHDAY MUST BE ON OR
BEFORE TODAY'S DATE IN
1981
TO PURCHASE TOBACCO
YOUR BIRTHDAY MUST BE
ON OR BEFORE TODAY'S OATE IN
1984
Expires 12-31-2002
This decal is placed on the cash register
facing the employee.
This decal is placed on the cash register
facing the customer.
G
Our cash registers are programmed in a way that before an age restricted product transaction can
be completed, a special "Check IO" button must be pressed, therefore, reminding the cashier to
ask for an identification.
MODIFIED KEYBOARD LAYOUT
TEC 1650 AND 1450 KEY CODE ASSIGNMENTS
and modified 1600's
pOP POP VOID NS LOAN PROG. ST TXlM 1 GAS (1) FRESH BAKE 6/7 CANDY MERCH
SINGLE 12 PK (12) PO (31)
POP .10 POP .80 PLU C PROG.X # TXlM2 NON-TAX (2) PIZZA (8) FOUNT.
(13)
POP POP FOUNT 7 8 9 RF TAXABLE (3) CHICKEN (9)
6 PK 24 PK DISC.
BEER BEER 12 EMPL 4 5 6 JF HI-TAX (4) POP (10)
SINGLE PK DISC.
BEER BEER CHECK 1 2 3 RECEIPT BEER (5) CIG. (11)
4 PK 18 PK 10 ISSUE
BEER BEER SPEC 00 LOGI TXlTL AT/TL VNDR STR DROP PHONE BTL/CAN
6 PK 24 PK 2 . RECEIPT (99) CPN COUP PO (36) PO (48)
1450KYBD Casey's General Stores, Inc. Confidential Page 1
To Use:
1. Turn the receipt switch to the on position.
2. Enter in the total amount of the loan, or to have the register to add for you, enter
each amount separately off the previous shift's audit sheet.
3. Press LOAN key. Repeat step #2 and #3 for each additional amount.
4. Press the Prog. ST to display the total of the loan.
5. Enter the total of the loan and then press ATrrL to finalize.
6. Turn the receipt switch to the off position.
7. Initial the receipt.
8. Staple the receipt to the bottom left corner of your shift audit form.
Register
"G" Site
Ask the trainee to explain how to do the followine::
Authorize How to handle Credit Setting Date and Time
Pumos CardJFleet Card
Stop a Pump Manually entering Special Function Keys
credit cards 0#,2#,15#,53#
Stop All Casey's Credit Card Drops
Pumps
How to ring Employee Discount To Void a Sale
uo oroducts
How to ring Store Coupon To ring up Paid In
uo fuel
AIB Fueling Vendor Coupon To ring up Paid Out
Kev
To tender a Employee Fountain Selling Age Restricted
sale Discount Products
To Refund a Credit Card
Authorize a Pump Version 3. 5 and 5 Kevless
When a customer lifts a pump handle both registers will flash "CALL" for the pump needing to
be authorized.
Press the corresponding "PUMP" key (the one that is flashing on the key).
Press "AUTHORIZE"
STOP A PUMP Version 3.5. and 5 Kevless
When a pump needs to be stopped for any reason, press corresponding "PUMP" key.
Press "PUMP STOP".
Revised 3-7-02
6
To Use:
1. Turn the receipt switch to the on position.
2. Enter in the total amount of the loan, or to have the register to add for you, enter
each amount separately off the previous shift's audit sheet.
3. Press LOAN key. Repeat step #2 and #3 for each additional amount.
4. Press the Prog. ST to display the total of the loan.
5. Enter the total of the loan and then press ATffL to finalize.
6. Turn the receipt switch to the off position.
7. Initial the receipt.
8. Staple the receipt to the bottom left comer of your shift audit form.
Register
"G" Site
Ask the trainee to e~ plain how to do the followinl!:
Authorize How to handle Credit Setting Date and Time
Pumps Card/Fleet Card
Stop a Pump Manually entering Special Function Keys
credit cards 0#,2#,15#,53#
Stop All Casey's Credit Card Drops
Pumns .
How to ring Employee Discount To Void a Sale
un nroducts
How to ring Store Coupon To ring up Paid In
un fuel
AfB Fueling Vendor Coupon To ring up Paid Out
Kev
To tender a Employee Fountain Selling Age Restricted
sale Discount Products
To Refund a Credit Card
Authorize a Pump Version 3. 5 and 5 Kevless
When a customer lifts a pwnp handle both registers will flash "CALL" for the pump needing to
be authorized.
Press the corresponding "PUMP" key (the one that is flashing on the key).
Press "AUTHORIZE"
STOP A PUMP Version 3. 5. and 5 Kevless
When a pump needs to be stopped for any reason, press corresponding "PUMP" key.
Press "PUMP STOP".
Revised 3-7-02
6
_._.________~_,_______"_,_,..___._~_______~____....__'__.,_._______._.___..m.__
--.-.--...--.--...----..------..'.---..'..--...--...------..--...-------.---.---.---..--.-.-.- -
TO RING UP A PAID IN OR PAID OUT
WITH "#"
The cash drawer will open, either place paid in
amOlll1t into the drawer or remove amOlll1t for a
aid out.
Place receipt in Pay Point envelope.
Press cash
The cash drawer will open, either place paid in
amOlll1t into the drawer or remove amount for a
aid ont.
Receipt will automatically print, put in Pay
Point envelo e.
AGE RESTRICTED PRODUCTS Version 3, 5, and 5 Keyless
When tobacco or alcohol products are rung up, the cash register will prompt you to check ID.
After checking ID, press "YES" (0) or "NO" (00).
If of age, press "YES" (0), and continue the sale.
If not of age, press "NO" (00), press "YOID" to void the transaction.
TO REFUND A CREDIT CARD Version 3, 5, and 5 Keyless
CASH REGISTER CREDIT CARD VOIDS
I~(ijm~~oor"~~~~'~~"'~~'~ ~~MSf~g@;iij'@NS?!.1~~~~I~i~1;'1lwl~~~~~~~t
"d .:. '.".,... .:'.'.~..'..'... .L~.I .' @'~Si\;"!'miJi,.)!~ 1i\".. _ "',_, 'C', .:..""_'_ '...._____'-0<_.,,__'....,_.. "_._.'..'H.."~_h_.,'_, .__,,_"'~"",'",.,-..ert~.._ ~.. .~.~<-l>."",,,_\f::..,,,
Press "CREDIT CARD REFUND'~ Press "CREDIT CARD REFUND"
Enter $ amount, then deDartment key Enter "15", "#"
Press "CREDIT" Press DumD used, '''#''
SwiDe the credit card Enter grade of gas, "#"
Enter authorization number Enter $ amount, '''#''
Enter "#" Press "CREDIT"
Swipe credit card
Enter authorization number
Enter "#"
k h
I' h ~ II
As t e tramee to explam t e 0 owmg:
Robotics To End Pay Point Cleaning Crind
Morning Day Close Last Pay Point of the Changing Crind Paper
Procedures-Manager Day
1" Pay Point of the Day Gas Price Change File Backup
Answers:
Robotics is the black box under the counter that enables customers to use pay at the
pump.
Revised 3-7-02
10
Fields In Error - NOT Ready To Send This screen is displayed to tell you what the
specific error is so it can be corrected. This is a required field, so this must be filled in
before the report can be sent to the corporate
office.
After Your Accident/Loss Report is
Complete
If you are ready to send your accident report right
now, click the mouse on the "Connect" icon on
the right side of the screen.
If you need to enter another accident report, repeat the steps previously listed for entering
an accident report.
If you have more work to do on the MWS, click the mouse on the "Exit" icon. The
accident report(s) will be posted into the MWS "out box" and then sent the next time you
cciPnect to the MWS server.
,~. :: REMEMBER, when you believe the accidentJloss reports have been sent, it
~~..> i&",. is YOUR RESPONSIBllJTY to return to the accid~n~oss report screens
:"'lj( '0~ and check that they have heen stamped "Sent". ThIS IS your only
oc ' confirmation that the reports were actually sent in. Just because you have
''C' a Daysheet that is stamped Dataset "Sent", it DOES NOT mean you also
have an accidentlloss report that is stamped Dataset "Sent."
The Error Message tells you the
problem that you need to correct.
What is company policy concerning the selling of age-restricted products?
(Reference Employee Training Manual) All employees are to be trained using the
information located in the Employee Training Manual under the tab "Training Material".
Answer:
I. Ask the customer's age.
A. If the customer appears to be under the age of27, ask the customer how old they
are. The FDA requires that anyone under the age of27 attempting to purchase
cigarettes or smokeless tobacco is to be carded.
B. Regardless of the answer, you must see proof.
2. Ask the customer for a picture ID and determine the validity of the ID.
A. Have the customer remove the ill from any plastic holder or wallet.
B. Make sure the photo and the written description match the customer's physical
appearance. Compare eye color, height, weight, hair color, etc.
C. The ID cannot be altered or tampered with and must be valid.
D. 111~ JJ:)IJ1ustbe rea.Qab]~.Ifil1~oll1>t, gu~stiCln th~eustornera1J()ulthe
information on the ill, asking the name, date of birth, etc.
Revised 3-7-02
43
3. Determine the customer's age.
A. On the credit card machine, press FUNCTION.
B. Press 60.
C. Enter the two-digit date of birth, month, day, and year that is on the driver's
license. Examp]e: Birthdate 0]-23-79, enter 012379.
D. Press ENTER.
E. The machine will read either OK or ILLEGAL for each product, tobacco and
alcohoL Exam Ie: Birthdate 01-23-79.
ALCOHOL 2] ILLEGAL
TOBACCO ] 8 OK
F. If it reads OK for the product the customer is attempting to purchase, complete
the sale.
G. If it reads ILLEGAL for the product the customer is attempting to purchase,
refuse the sale.
H. Make sure to read the correct line for the product attempting to be purchased.
I. Press ENTER. This will end the age verification and take you to the original
screen for credit cards.
J. If the Hypercom credit card machine is down for any reason, the customer's age
can still be verified by using the sticker on the cash register and the We Card
calendar which will tell you the date by which the customer must have been born
to be old enough to make the purchase.
4. When to refnse a sale.
A. If the ill is not acceptable, ask the customer for an additional form of
identification. Compare it with the information on the ill. If it is inconsistent or
does not provide additional information, DO NOT MAKE THE SALE.
B. If you feel that the customer is intoxicated, refuse to sell the alcoholic beverage to
them.
1). An intoxicated person could have slurred speech, may stagger, show lack of
coordination, or be belligerent.
2). Use prudent judgment before concluding that a customer is intoxicated as
some medical conditions may cause sober people to display the same
symptoms as above.
3). The Company and the individual employee may be held liable for damage
caused by an impaired person who has been sold alcoholic beverages illegally.
C. Never sell alcoholic beverages during hours that are not permitted by law.
5. Dealing with an upset customer.
A. If the customer becomes upset, stay calm and be polite. If you become upset, the
situation will only become more difficult.
B. Explain that it is the federal law that requires you to check identification regarding
the sale of age-restricted products.
C. If the customer remains upset, offer to contact the manager.
D. Do not allow an upset customer to intimidate you into making a sale. As the
employee, the decision on whether to sell the product is yours. Casey's will
support your decision if you are not satisfied with the customer's identification.
REMEMBER. WHEN IN DOUBT, DO NOT MAKE THE SALE.
Revised 3-7-02
44
3.27 Newspaper Coupon Key
This key is only used for coupons for discounts or
free newspapers. It is located under the
GiftfGasfPhone icon.
--
.~-
3.28 Store Coupons
There are four places to find store coupons:
1. Fountain (example: free coffee)
2. Bakery (example:$1.00 off a dozen donuts)
3. Pizza (example: free pizza with 10 box tops)
4. Missouri only (example coffee for Missouri only if free)
You can scan a Casey's coupon, ifit has a barcode.
3.29 Age Restricted Verification
. Ring up or scan the age-restricted
product
. Birth date screen will be displayed
. Enter 6-digit birth date (Sept. 10,
1981 would be entered 09/10/81)
. Press "Ok"
Caution: After scanning an "Age-
Restricted Product" you must enter the
birth date, before scanning any additional
items. The register will not add any
additional items to the sale until the birth
date is entered, even though the register "beeps" when you scan another product, it does
not add it to the transaction. Company Policy requires all cashiers to use the
Hypercom terminal when verifying a customer's age if the customer appears to be
under 27 years of age and purchasing an Age-Restricted Product.
.
.
.
.
.
.
I ' 1'iiI~ I
~
..
.
.
.
~
-"
If customer's birth date is not valid a message will be displayed "Items Restricted by
Age" and will not automatically ring the merchandise up. DO NOT SELL product!
Customer is underage. If customer's age is validated as old enough the register will
automatically ring up the product and you can proceed as normal.
Revised 10/14/05
Employee Retalix Manual
3-10
#f.o
~rry thl1oh.ct4L
Celebrating 25 Years
A volunteer committee has been busy for the past several months planning and
organizing events intended to commemorate the Center's 25th anniversary. Members of
this committee include:
Miriam Canter
Rose Hanson
Jo Hensch
Loren Horton
Betty Kelly
PattiMott
Carol Spaziani
Richard Tiegs
Evelyn Stanske
Nancy Wombacher.
25th Anniversary Kickoff Celebration
Th, August 31,2:30 PM in the Assembly Room
'Open to General Public'
1. Welcoming music by The Center's Silver Swing
2. Ernie Lehman, Master of Ceremonies
3. Presentation of the Rachel Dennis Distinguished Service Award to
Rachel Dennis
4. Musical performed by Merrill Sparks
5. Constance Todd presentation: The Road Ahead: Senior Centers in Transition.
Todd is the Director of the National Institute of Senior Centers at the National
Council on Aging
6. Reception
7. Corporate Sponsor: Hills Bank and Trust Company.
Award Winning Film Festival
F, Sep 1, 8,15,22,29,1 PM in room 202.
'Open to Public'
Earlier this summer Center participants voted for their favorite Oscar @ Award
winning films during the last 25 years. The five winning films from this vote will be shown
on consecutive Fridays during September. The movie begins at 1 p.m. in room 202 with
plenty of popcorn and drinks for everyone to enjoy.
25th Anniversary Member Appreciation Dinnerl
Date: Th, Sep 7
'Membership Required'
1. Location: Robert A. Lee Recreation Center, Corner of Gilbert & College
2. Dinner Served: 5 - 6 PM
3. Entertainment: Laughter and Songs with George Bums 6:20 PM
4. Shuttle Service: Starting at 4:30 PM. Washington SI. entrance to SC
5. Serving 250 members
Corporate Sponsor for this event is USBank.
1
--------,~_..__.~--_._---------
Loren Horton to Present Two 25th Anniversary Historical Lectures
Presentation 1: Iowa City and the World in 1f181
M, Sep 11, 2:30 - 3:30 PM in room 202.
Presentation 2: Iowa City and the World in 1981
M, Sep 18, 2:30 - 3:30 PM in room 202.
'Open to Public'
Texas Hold 'Em and Chili Supper Fundraiser
Th, Sep 14, 6 - 9 PM
Admission fee: $5 for Senior Center members, $10 for non-members. Covers starting
poker chips, chili, beverages and entertainment.
'Open to Public'
1. Poker players of all skill levels are welcome.
2. Homemade Texas Chili and non-alcoholic beverages provided.
3. Frank Sinatra, (aka Travis Hosette) will be performing in the Center's own
Starlight Lobby Lounge.
Proceeds will benefit the Senior Center's scholarship fund.
Silver Medal Teatime Tasting:
W, Sep 20,3:30 - 5:30 PM
'Open to General Public'
1. Local residents are invited to submit for judging and public tasting, a favorite dish
and its recipe. Local chefs will judge the top three entries in each of six
categories:
. Appetizers - judge: Kurt Friese, ownerlchef of Devotay
. Entrees - judge: Christian Prochaska. owner/chef of Taste on Melrose
. Salads - judge: Tony Carter-Walsh, chef of 126
. Side dishes - judge: Solell Banguid, chef Soleil's Solar Living Cafe.
. Desserts - judge: Rick Woodard, Iowa Memorial Union Foodservice
. Breads - judge: Jason Peters, Bake House Manager, New Pioneer Co-op
2. Prizes awarded to the top three winning entries in each category.
3. Following the judging, the public will be invited to have tea and taste the dishes
entered in the event.
Bob Hibbs' Local History: Artifacts and Quirky Tales
M, Sep 25, 2:30 - 4 PM in room 202
'Open to Public'
Chicken Noodle Dance
Th, Sep 28, 6-9 PM
Admission fee is $3 for members and $5 for nonmembers
'Open to General Public'
1. Featuring the music of the Lyle Beaver Duo
2. A light supper of homemade chicken and noodles with non-alcoholic drinks
3. A chicken contest, with prizes of course.
2
^_.,~~--~-_.,------------
#'16
FOSTER CROSSING
-
~
~
../
.
Foster Crossing is our name for the area encompassing the developments and amenities
along Foster Road in Iowa City. It has become one of the most exciting areas in town.
Two upcoming events are designed to educate the public about the many new and
exciting things going on in the vicinity and to provide some fun and entertainment. The
theme of the events is "Building Neighborhoods."
The first is a "lunch and learn" to be held on Tuesday, September 19 at 12:00 noon at
the Elk's Club on Foster Road. It will be sponsored by West Bank, and a sack lunch
will be provided. Lunch donations will be accepted on behalf of United Way of Johnson
County. Speakers will be on hand to discuss the new and upcoming additions to the
public recreational facilities in the area, the progress of development along Foster Road,
the Riverwalk redevelopment just across the Iowa River in Coralville, and more... Space
will be limited, so please contact the Gwen Johnson Group at 248-0545 if you'd like to
attend.
The following Friday evening, September 22, we'll welcome fall with a cookout on the
Elk's Club patio. Burgers, hotdogs, and beverages will be available for sale, and there
will be games for kids. Bring your lawn chairs and stay into the evening for free,
live music provided by the "Shades of Blue" band. The cookout will be from 5 to 6 p.m.,
and the band will perform until 9 p.m. We also encourage you to bring a new or slightly
used child's coat as part of the "Coats for Kids" drive. This event is "Weather
Permitting."
- --_._--,-~._-~_.._-"-,--"~---_.._"----~---_._-----_._'",------
~be~ 1(-eCk.des
Chamber seminar to clarify Tax Increment Finance
Bob Josten, a local government incentive tools expert, will address Property
Tax Incentives and Tax Increment Finance issues on Friday, September
15, noon - 2:00 p.m., at the Coralville City Council Chambers, 1512 7th
Street.
P"<<r6
Josten, a partner in the Des Moines law firm of Dorsey and Whitney, has
concentrated on local government law and finance for nearly 30 years.
Josten's expertise is in tax increment financing, property tax abatement and
economic development.
Cost:
RSVP:
$35, includes lunch and materials
To Daria at the Iowa City Area Chamber of Commerce by
phone (319) 337-9637 or bye-mail at
rsvp@iowacityarea.com.
Sponsored by the Iowa Gtyand Cedar Rapids Area Ownbers of Commerce.
/
--------------_.~-~~_._,--_.._~.._--_.__._--
I ~ 1
-~= -1ii2'
!~ai!:'t
~~~"'aII.~~
.......
CITY OF IOWA CITY
September 5, 2006
410 East Washington Street
Iowa City, Iowa 52240-1826
(319) 356-5000
(319) 356-5009 FAX
www.icgov.org
James Amlong, Chairperson
Johnson County Board of Adjustment
913 S Dubuque Street
Iowa City, IA 52240
Re: GT Karr Conditional Use Permit
Dear James and Members of the Board:
The Iowa City City Council has received the requires from GT Karr for a conditional use permit
for the indefinite continuation of a home business located in unincorporated Johnson County
north of Highway 6 and west of Taft Avenue. The Johnson County Unified Development
Ordinance requires City review for conditional use permits for property within the fringe area. At
its August 17, meeting the Iowa City Planning and Zoning Commission recommended that the
City Council recommend approval of the conditional use permit, subject to the term of the permit
being tied to the applicant's ownership of the property.
The Iowa City City Council concurs with the Planning and Zoning Commission's
recommendation and recommends the conditional use permit submitted by GT Karr be approved,
subject to the term of the permit being tied to the applicant's ownership of the property and the
City being allowed further review if a substantial expansion of the business is undertaken.
~uiM-
Ross Wilburn
Mayor
/
d~
-.... = -....!t
.......,............liliiii
~~~~
-..::.... ~aa.~
....... ..
CITY OF IOWA CITY
September 5, 2006
410 East Washington Street
Iowa City, Iowa 52240-1826
(319) 356-5000
(319) 356-5009 FAX
www.icgov.org
James A)nlong, Chairperson
Johnson. ounty Board of Adjustment
913 S Du uque Street
Iowa City, 52240
/
/
/
/
Dear James and Me bers of the Board:
The City Council has rec ived the requeS7Eom GT Karr for a conditional use permit for the
indefinite continuation of a orne busines located in unincorporated Johnson County north of
Highway 6 and west of Taft venue. Th Johnson County Unified Development Ordinance
requires City review for condit nal use/permits for property within the fringe area. At its August
17, meeting the Iowa City Planni and Zoning Commission recommended unanimously that the
Iowa City City Council recommen approval of the conditional use permit, subject to the term of
the permit being tied to the applicant ownership of the property.
The City Council concurs with the Planm and Zoning Commission's recommendation and
recommends the conditional use permit req est submitted by GT Karr be approved, subject to the
term of the permit being tied to the applicant ownership of the property.
Sincerely,
'\
Ross Wilburn
Mayor
City of Iowa City
MEMORANDUM
Date: August 17, 2006
To: Planning & Zoning Commission
From: Drew E. Westberg, Planning Intern
RE: CU06-0002 GT Karr, Sueppel's Vinyl Siding L.C.
The applicant, GT Karr, is requesting a conditional use permit for 3.3 acres of land, located at
4396 Taft Avenue. In 2003, the applicant was granted a five-year conditional use permit to locate
a home based business on the property. The business is a home improvement business that
includes an office, the storage of building materials within sheds and the parking of commercial
vehicles on the property. The applicant is now requesting a permit renewal to allow the continued
operation of a home business and expansion of the home for both personal and office use.
The Johnson County Unified Development Ordinance permits cities to review conditional use
permits for applications within their extra-territorial jurisdiction. Conditional use permits require a
4/5-majority vote of the County Board of Adjustment to approve a permit opposed by the City
Council.
Zoning Requirements: The Johnson County Unified Development Ordinance allows home
businesses in the A, AR, and R zones subject to a conditional use permit. The permit requires
that any materials, supplies, or products be confined to the dwelling or the permitted accessory
building or buildings located on the premises.
In general, the County grants conditional use permits as long as the proposed action will not be
detrimental to surrounding properties. The subject property is surrounded by row crops and the
proposed addition-an attached garage including office space-should not be injurious to the
use of adjoining property.
Fringe Area Policy Agreement: The Fringe Area Policy Agreement is designed to guide land
use development in ways that are beneficial to both the City and County. The subject property
is located within the two-mile fringe area and is subject to Fringe Area B guidelines for property
located outside the Iowa City growth boundary. The Agreement states that agricultural uses
are preferred in the area; however, single family uses are acceptable at the RS-10 density.
This property is located near the far edge of the fringe area and is not within the city's growth
area. It is not anticipated that the city will grow to include this property within the foreseeable
future. Because this type of business is more intense than what would be allowed as a home
occupation by the City's zoning code, the previous conditional use permit was granted for 5
years to allow the City and County to assess its impact on the surrounding area and its
potential impact on the growth of the city in this area. This business has not had any apparent
negative consequences on the surrounding area. To assure that the City has an opportunity
to assess the compatibility of this use if the area is ever annexed into the city: staff
recommends that the conditional use permit be granted for as long as the applicant owns the
property. If the applicant sells the property the home based business would have to cease or
receive a new conditional use permit.
July 6, 2006
Page 2
STAFF RECOMMENDATION:
Staff recommends that Council forward a letter to the Johnson County Board of Adjustment
recommending that the application by GT Karr, for a conditional use permit to allow a home
improvement business, be approved subject to the term of the permit being tied to the ownership
of the property by the applicant.
ATTACHMENTS:
1. Location Map
2. Application
Approved by: ~~
Robert Miklo, Senior Planner,
Department of Planning and Community Development
i
,
I CITY OF IOWA CITY ~
I . ~
I
I .
i
,
,
I
!
I ~
I el'
I ,I
f " ",r
~, ('-- J /
i f---
I
I "
\
I , "
( --
I ------
--
RR1 "
! ,
,
I
I
t
.
I
I
I I
I
I
,
t
I
,
"
--
--
SITE LOCATION: 4396 Taft Ave. S.E.
sVs
Sueppel's Vinyl Siding, L.C.
4396 Taft Avenue SE
Iowa City, IA 52240
To: Johnson County Board of Adjustment
Re: Application for Conditional Use Permit for 4396 Taft Avenue
July 20, 2006
My name is G. T. Karr and I am part owner of Sueppel's Vinyl Siding L.e., a siding company located in
Iowa City. I have been part owner of the business along with my father-in-law since 2002 and will be purchasing
the remainder of the business this year. My wife and I purchased the 3 acre property located at 4396 Taft Avenue in
2002 and have steadily made improvements as we can afford them. The property currently has a small house, a
barn, a shed, and a small grain bin. We were granted a conditional use permit in 2003 to use the shed as a shop and
the spare bedroom in the house for a home office. The current conditional use permit expires July 31, 2008 and we
would like to renew the existing permit before we invest in additional improvements to the property.
My father-in-law, Paul Suepppel, started Sueppel's Vinyl Siding in 1995 after his retirement from the Iowa
City Police Department. Since its inception Sueppel's Vinyl Siding has been a home based business and has
operated without any complaints. The office has been located in my house for the past three years and is used
exclusively for bookkeeping and bidding purposes. All materials and equipment are stored on the jobsite and all
employees report directly to thejobsite on a daily basis. All sales transactions take place in the customer's home, so
parking and traffic related to customers has never been an issue. Any leftover materials and equipment that are not
in use are stored in our shop.
Currently our business has three full time employees that are with us year round and one part time
employee that works with us during the summer months. Two of our employees drive company vehicles and the
other two are responsible for their own transportation to and from the jobsite. Our normal work hours are 8:00 a.m.
to 5:00 p.m. Monday thru Friday. We require our employees to report to the jobsite each morning by 8:00 a.m. and
allow them to take company vehicles home with them nightly and on the weekends which eliminates the need for
additional parking spaces at our shop. The company owns a 16' covered trailer that is stored on thejobsite, and a
small dump truck that may be parked on the gravel area in front of the shop. The property has two functioning wells
that feed the house and the barn respectively. The only restroom facilities are in the house and are accessible to our
employees if they are at the shop.
During the past three years our family has grown as well as our need for space (we are expecting twins in
January and already have a 2 year old daughter). There are three bedrooms in the house now, one for my daughter,
one for my wife and me, and a spare bedroom that is currently a very crowded office. We have already put a
significant amount of money into the house and outbuildings and don't want to spend anymore if our conditional use
permit will not be renewed in two years. Our hope is to get approval for a conditional use permit that does not
expire, so we can build on to the house or add a detached garage. The new structure would be used for a small
office and a garage for our personal vehicles and in the process free up an additional bedroom which we most
certainly will need. The day to day business operations of Sueppel's Vinyl Siding will not change and there will not
be any increased traffic. We feel that it would not make financial sense for us to put thousands of dollars into a
property that we may have to sell in two years if the conditional use permit is not renewed.
I hope that the above information will give you a better idea of how we plan to use the property at 4396
Taft Avenue. If you have any questions feel free to contact me or to stop out and see the property in person, I can be
reached anytime at (631-4342). Thank you for your time and consideration of this matter.
Thanks,
/~1~
G.T. Karr
Aele~S 10
1Mt
51-it ~f1tY
'SlUr:> * r!:o pos E D
I ... I I Jf- >1411('
; h'$fIl'M.. 0
Ie I I -r/ p"~KI~(1 A~f4
//ltJtR/~"'J/ if Nf~PEI)
8A~tJ 11/ I ~
/ .'
d'~RVEL.
. -
OJi'III€
Hot/~f
eM JJR!/trl
W-- lJ'rI
'') 1
I (-\'':'(k-;:J
(" -' , (
"~\ ~.,). .
.--,_.--'-
N
i
51L
I ~ j
-~= -~
~~W!:'t
....-:::.:...~...IIII.'-
......~
CITY OF IOWA CITY
September 5, 2006
410 East Washington Street
Iowa City, Iowa 52240-1826
(319) 356-5000
(319) 356-5009 FAX
www.icgov.org
Mike Lehman, Chairperson
Johnson County Board of Supervisors
913 S Dubuque Street
Iowa City, IA 52240
Re: Lake Ridge Rezoning Request
Dear Mike and Members of the Board:
The City Council has received the request from Robert Wolf for a rezoning of 0.58 acres
of land generally located west of Riverside Drive and south of the Iowa City Airport from
Residential (R) to Manufactured Residential Housing (RMH) to allow construction of a
storm shelter for the Lake Ridge Manufactured Housing Park. The Fringe Area Policy
Agreement allows the City to comment on rezoning applications within the fringe area.
At its August 17, meeting the Iowa City Planning and Zoning Commission recommended
unanimously that the Iowa City City Council recommend approval of the rezoning,
subject to the newly rezoned property being used only for a storm shelter, associated
parking, and open space.
The City Council concurs w~h the Planning and Zoning Commission's recommendation
and recommends the zoning request submitted by Robert Wolf be approved, subject to
the newly rezoned property being used only for a storm shelter, associated parking, and
open space.
~
Ross Wilburn
Mayor
I
/
September 5, 2006
LLl
I ~ 1
-~= -~
~~~~'t
~:;'~~III1.;jf't-
,--.- ~
CITY OF IOWA CITY
410 East Washington Street
Iowa City, Iowa 52240-1826
(319) 356-5000
(319) 356-5009 FAX
www.icgov.org
Mike Lehman, Chairperson
Johnson County Board of Supervisors
913 S Dubuque Street
Iowa City, IA 52240
Re: Lake Ridge Rezoning Request
Dear Mike and Members of the Board:
The City Council has received the request from Robert Wolf for a rezoning of 0.58 acres
of land generally located west of Riverside Drive and south of the Iowa City Airport from
Residential (R) to Manufactured Residential Housing (RMH) to allow construction of a
storm shelter for the Lake Ridge Manufactured Housing Park. The Fringe Area Policy
Agreement allows the City to comment on rezoning applications within the fringe area.
At its August 17, meeting the Iowa City Planning and Zoning Commission recommended
unanimously that the Iowa City City Council recommend approval of the rezoning,
subject to the newly rezoned property being used only for a storm shelter, associated
parking, and open space.
The City Council concurs with the Planning and Zoning Commission's recommendation
and recommends the zoning request submitted by Robert Wolf be approved, subject to
the newly rezoned property being used only for a storm shelter, associated parking, and
open space.
Sincerely,
Ross Wilburn
Mayor
City of Iowa City
MEMORANDUM
Date: August 17, 2006
To: Planning & Zoning Commission
From: Drew E. Westberg, Planning Intern
RE: CZ06-0002 Robert Wolf, lake Ridge Manufactured Housing Park
The applicant, Robert Wolf, is requesting that 0.58 acres of land generally located west of
Riverside Drive and south of the Iowa City Airport, be rezoned from Residential (R) to
Manufactured Residential Housing (RMH). The subject parcel is south of the intersection of
Sundown Ridge and Spring Ridge Drive in lake Ridge Manufactured Housing Park. The
applicant intends to construct a storm shelter on the rezoned property if approved by the
Johnson County Board of Supervisors. This property is within two miles of the City's
Corporate Limits and is therefore, subject to the Fringe Area Policy Agreement, which
requires that the City comment on rezonings within its extra-territorial jurisdiction.
Under the Johnson County Unified Development Ordinance (JCUDO), the current Residential
(R) zone allows single family homes. Manufactured homes and associated uses, such as
storm shelters, are not allowed in the Residential zone and therefore the rezoning is required
to allow the proposed shelter. The Manufactured Residential Housing zone (RMH) requires
the provision of storm shelters in newer manufactured park construction. lake Ridge currently
is non-conforming in that it does not provide adequate storm shelter per the County code. The
applicant, though not required to do so because of the legal non-conforming status of the park,
wishes to construct a second shelter. Any storm shelter constructed after 2004 must adhere
to the current County code regulations:
1. The size of the storm shelter shall be larger than the equivalent of seven square feet
for each manufactured or mobile home space in the manufactured home community or
mobile home park.
lake Ridge has less than 450 spaces designated as lease lots. To meet County
requirements, the total square footage of the existing shelter and the proposed shelter would
have to be approximately 3,200 square feet.
2. The storm shelter shall include a restroom if the shelter is used exclusively as a
storm shelter.
As this is intended to be a storm shelter, a restroom should be required.
3. The storm shelter shall exceed the construction specifications approved by a
licensed professional engineer and presented by the owner of the manufactured home
community or mobile home park.
This would need to be enforced by the County Building Official.
4. The shelter shall be located no farther than one thousand three hundred twenty
(1,320) feet from any manufactured or mobile home in the manufactured home
community or mobile home park.
July 6, 2006
Page 2
This requirement is designed to maintain full and fair access to safe shelter. Currently, a
storm shelter exists along the park entrance on the eastern edge of the development. This
shelter accommodates a significant portion of the eastern half of the park. The proposed
shelter would provide service to much of the western half of the park. However, other
locations in the park are possible which would provide more access to the shelter.
The northwest portion of the park has many lots which are not leased. These spaces are large
enough to allow construction of an adequate storm shelter. Although Staff does not object to
the proposed location, a more appropriate shelter site would be in the northwest portion of the
park as it would serve more park residents and would not require a rezoning.
Fringe Area Policy Agreement: The City of Iowa City and Johnson County have an
agreement regarding property within two miles of the Iowa City Municipal Limits. This
agreement, the Fringe Area Policy Agreement, is designed to guide land use development
in ways that are beneficial to both the City and County.
The subject property is located within this two-mile fringe area and is within the City's growth
boundary. Subsequently, the property is subject to Fringe Area C guidelines which state,
"Land in Area C, which is presently zoned for residential development within Iowa City's
growth area, may develop in conformance with existing zoning, provided subdivisions and
development projects shall conform to City Urban Design Standards." This statement is
intended to allow areas that are currently zoned to be developed but discourage an increase
in density for land that is within the city's growth area. Although this would be a change in
the existing zoning, no new manufactured housing development is proposed. The rezoning
request is solely for the construction of a storm shelter to service park residents. The
application does not propose constructing any additional lease lots as a consequence of the
rezoning.
STAFF RECOMMENDATION:
Staff recommends that Council forward a letter to the Johnson County Board of Supervisors
recommending that the application by Robert Wolf, to rezone 0.58 acres of property from
Residential (R) to Manufactured Residential Housing (RMH), be approved subject to the
property being used only for a storm shelter, associated parking, and open space.
ATTACHMENTS:
Location Map
Approved by:
~
Robert Miklo, Senior Planner,
Department of Planning and Community Development
I
I
I CITY OF IOWA CITY ~
I
I
I ;) V
I
I I
I I;
'I
I I
I,
I ~
I ,
I
i
J
I,':,
_J~.r..-
I (I;
/6
/16
/'"
('E
0 (
~=:::::--~
~.
~-- --~
, \
,
JOHNSON i
11
COUNTY /
FAIRGROUNDS
I I
\"'
I "'-
,
GZ06-00002
M
M
~
()
:;;
F
!:2
Cl
Z
m
m
'"
'"
t""'
~
t:J
'"
C
~
m
""
o
'"
'"
t""'
~
t:J
'"
~
m
'"
'"
MMS CON~ULTANTS, INC.
I
IOWA CITY IOWA
OFFICE: 319-351-8282
CEDAR RAPIDS IOWA
OFFICE: 319-841-5188
July 18, 2006
Mr. RJ Moore
Johnson County Planning and Zoning Office
913 S Dubuque Street
Iowa City, IA 52244
Re: Letter of intent for Lake Ridge Modular Home Park
Dear RJ:
Bob Wolf on behalf of JEBB, LC desires to rezone 0.58 acre from R-Residential to RMH-
Manufactured Housing Residential. The purpose is to provide a storm shelter on the Westerly
side ofthe existing Lake Ridge Modular Home Park.
Existing private water and septic systems are available for the storm shelter. The existing street
system will provide access to this parcel.
The recent tornadoes that hit Iowa City in April is a definite reminder of the need for an
additional storm shelter.
t""'
~
t:J
'"
()
I;;
m
>
Pi
;r:
::J
Pl
...;
'"
Please contact me if you have any questions.
Respectfully submitted,
R>L----Y. ~
Glen D. Meisner, PE/LS
!:2
<:
~
I::
m
z
...;
~
'"
'"
OJ
()
;;;
t""'
U;
...;
'"
T:\1000\OI20049L1.DOC