Loading...
HomeMy WebLinkAbout12-20-2012 Board of Library TrusteesKellie Tuttle From: City of Iowa City <webmaster@iowa-city.org> Sent: Thursday, December 20, 2012 3:22 PM To: Kellie Tuttle Subject: Notice of Meeting Cancellation - Library Trustees, Board of Notice of Meeting Cancellation - Library Trustees, Board of Posted by: City Staff Contact: Elyse Miller Mailing List: Agendas - Boards, Commissions & Committees Contact Phone: (319) 887-6003 Originally Posted 12/20/2012 3:21:36 PM The meeting of the Library Trustees, Board of that had been scheduled for 5:00 PM, Thursday, December 20, 2012 at Iowa City Public Library, 2nd Floor Board Room has been cancelled due to inclement weather. Do not reply directly to this a-maill It is produced from an automated system and is not monitored for replies. If you have a question or comment about this information, please contact the originating department of this message, or by using our feedback form. For technical questions regarding the websile, please contact our web team. • Unsubscribe or edit your subscription details. • Visit our lobs page for employment opportunities. • View more news from the City of Iowa City. IOWA CITY PUBLIC LIBRARY 123 S. Linn St. - Iowa City, IA 52240 s Su ... C e,• 319.3%57W0 , 319356-5496-www rtpl,mg BOARD OF TRUSTEES AGENDA 5:00 pm — 2"d floor Board Room December 20, 2012 Meredith Rich -Chappell, President Holly Carver, Secretary Thomas Dean Mark William Edwards Thomas Martin Linzee McCray Mary New Robin Paetzold Jay Semel 1. Call Meeting to Order. 2. Public Discussion. 3. Approval of Minutes. A. Approve Regular Minutes of Library Board of Trustees November 15, 2012 meeting. 4. Unfinished Business. A. Building Project Update. Comment: Craig will give a report on the building project. B. Budget session with City Council, Comment: Board needs to discuss attendance at Council sessions. S. New Business. A. Board Policy #807 Media Use. Comment: This is a regularly scheduled policy review. B. Board Policy #809 Conduct Policy. Comment: In response to a Board request, staff discussed the Issue of sleeping in the Library and have made a recommendation which requires Board approval. 6. Staff Reports. A. Director's Report. B. Departmental Reports: Children's Services, Collection Services, IT. C. Development Office Report. D. Arts & Crafts Bazaar, E. Inservice Day, December 14, 2012. F. Legislative Priorities: Library/City. G. Spotlight on the Collection. H. Miscellaneous. 7, President's Report. &. Announcements from Members. 9. Committee Reports. A. Foundation Members. 10. Communications. 11. Disbursements. A. Review Visa Expenditures for November 2012. B. Approve Disbursements for November 2012. 12. Set Agenda Order for January Meeting. 13.Adjournment. a N •i ti X X Q x x O x X x r\I •i e~i W x x x x O x x x x 0 ti x x X x b X x x x N N m N X X X X O X X X X N •i \ W n x O O x x x X X X Y R O � m N1 E C \ W Q W N N x O x -o O X X x x x Q1 N ei y dr 4 N x x x X X x X x N N ei N X X X X X X X X X N .a N � � M X X O X X D x x x O m c O N M 0 N O x X x x x O X x N N x X x x x x x x x m v1 vI N h Vl f4 i\ R 14 11 14 14 14 14 V m VI c � O G1 CL m 3 O c A w a, CJ N w a;N Y d z R ,aL_+ Lcc 'B V E a E °nn111 u E Z 2 0 0 2 V H Vl v N U C C a + v E v o a ¢ Z W Q II II > sexooz aaft IOWA CITY fjt PUBLIC LIBRARY Iowa City Public Library Meeting Agendas and Other Significant Events DECEMBER 20, 2012 JANUARY 24, 2013 FEBRUARY 28, 2013 Departmental Reports: Departmental Reports: Set Hours for Next Fiscal Year CH, CLS, IT AC, CMS, RI Departmental Reports: Board Policy Review: Review 2nd Quarter Goals/Statistics CH, CLS, IT #80T Media Use 6 month Strategic Planning Update OTHER: Arts & Crafts Bazaar, 1218 Inservice Day, 12114 OTHER OTHER: MARCH 28, 2013 APRIL 25, 2013 MAY 23, 2013 Departmental Reports: Meet as Members of Friends Foundation President Appoints to Foundation Board AC, CMS, RI Appoint Nominating Committee Departmental Reports: Board Policy Review: AC, CMS, RI #814: Copyright Policy Board Policy Review: #806: Meeting Room and Lobby Use Election of Officers Departmental Reports: CH, CLS, IT OTHER: OTHER: OTHER JUNE 27, 2013 JULY 25, 2013 AUGUST 22, 2013 Develop Ideas for Board Annual Report Review Board Annual Report Review Annual Staff Report Director Evaluation Adapt NOBU Budget Departmental Reports: Departmental Reports: Planning Update CH, CLS, IT CH, CLS, IT Departmental Reports: AC, CMS, RI OTHER: Children's Day OTHER: Iowa City Book Festival OTHER: Annual Board Dinner SEPTEMBER 26, 2013 OCTOBER 24, 2013 NOVEMBER 21,2013 Budget Discussion Departmental Reports: Departmental Reports: CH, CLS, IT Access, Community, Reference Departmental Reports: AC, CMS, RI OTHER: OTHER: ILA Annual Conference OTHER: 1212mardsked Iowa ci�Y Agenda Item 3A-1 [PUBLIC LIBRARY 123 S. Linn St. n Iowa City, IA 52240 non Sueen Geig. n.� 319 M 57N.— 119d36 5d9C www.kVlwg BOARD OF TRUSTEES Minutes of the Regular Meeting DRAFT November 15, 2012 Members Present: Holly Carver, Thomas Dean, Thomas Martin, Linzee McCray, Robin Paetzold, Meredith Rich -Chappell, lay Semel Members Absent: Mark Edwards, Mary New Staff Present: Barb Black, Maeve Clark, Susan Craig, Kara Logsden, Patty McCarthy, Elyse Miller, Vickie Pasicznyuk (out at 5:40), Hal Penick Guests Present: Kathy Cornish Public Discussion: Kathy Cornish, a member of the public, wondered if the magazine collection has been downsized as she is accustomed to reading Ladies Home Journal here and now reads it at the Senior Center. Craig suggested she make a purchase request for an item she is interested in that we do not have in the magazine area. Black said we are limited in space and did an extensive study to help us decide how many magazines and which ones to order. Magazines that didn't circulate as much got dropped. Patron believed the categories seemed more specialized. Black also suggested that Ms. Cornish could use ILL to request materials we may not have here. Ms. Cornish feels that the Library has become a place for homeless people the in daytime so maybe throw out some couches. Semel asked how many hard copy magazines we have. Black said we currently have 190 magazines. Call Meeting to Order. President Rich -Chappell called the meeting to order at 5:04 p.m. Approval of Minutes. The minutes of the Regular Meeting of October 25, 2012 were reviewed. A motion to approve the minutes was made by Dean and seconded by Carver. Motion carried 7/0. Unfinished Business. Building Project Update. The new Help Desk opened Wednesday morning. Construction is almost complete and Craig is pleased with how Phase I has progressed. Logsden is organizing the new desk. Some furniture is not here yet including stands for the catalogs. Paetzold asked about the timeline. Stands that hold end panels and displays will be here in December. Tables in the magazine area and benches on first floor will be here in early February at the latest. FY14 Budget. Craig's memo described the new process for budget. Department heads went to a Saturday meeting in January last year. This year a specific time has not been set aside for input from Boards and Commissions about the budget. Options for Board participation in the budget process with City Council were presented in the memo. Rich -Chappell asked about the Saturday > process. Last year Craig was given a specific time to be there. Rich -Chappell asked about the format of the budget discussion. Basically it is an opportunity for Council to talk with the budget d requester. Craig feels strongly about Board input into the process. It is unclear if Board members attend the meeting if they would have an opportunity to speak. It is not known when the City n Manager's budget will be available. This can be discussed again at the December meeting. Some good news is that the rollback as calculated has gone up which is helping cities New Business: Board Policy #401 Finance Polity, This is a regularly scheduled policy review. After the City revised a very old purchasing policy Craig considered drafting one for Board review but after checking with other libraries, staff decided that we will use City guidelines and revisit our internal procedures. A motion to approve the Finance policy #401 with the small changes suggested was made by Martin and seconded by McCray. Motion carried 7/0. Staff Reports. Director's Report. IUPLA statistics indicate that we are mostly first and second in most categories. Carver mentioned how lucky we are to have the support we have from all areas. Paetzold wondered how we served 102% of our population. Craig explained that we give cards to people through open Access who do not live in Iowa City. We used the 2000 census figures. Paetzold asked about the magazine statistic. Craig explained that libraries with branches need to buy multiple copies of the same title. Martin asked about the Ames volunteer statistic. Craig explained that volunteers deliver materials to their At Home group and we send our materials by mail to patrons who cannot come to the Library. Craig announced that the Collection Services Coordinatorjob was offered to Anne Mangano and she accepted. Departmental Reports: Access Services. McCray asked about paging library materials. Craig said that in the past a patron would be unable to place a hold on materials that said "checked in" in the catalog. If you called the Library and asked a librarian about this, the librarian would retrieve the material from the shelf for you and put it on a "24 hour hold shelf." Now patrons can place a hold on materials that are still on the shelf. We are paging about 20 a day so far and we haven't even advertised this service yet. Dean asked if the electronic hold will show "on hold" or "on shelf." It will show that there is one hold. Carver really was touched by Heidi's report, her last as a Library department head. Reference & Instruction. Kim Van Deest, presented a train -the -trainer program to staff last week and it was well received. Caroline Fraser, who was to speak about the Little House on the Prairie series but was unable to be here because of Superstorm Sandy, will be here on 12/3. Community Services. Rich -Chappell liked the pictures. Development Office. McCarthy thanked everyone who attended the Book Gala. We will know in a couple of weeks how much was raised for the Library. McCarthy received the Volunteer of the Year award from the Chamber this morning. Craig said that all of Patty's hard work on the Community Leadership Program (CLP) was recognized with this award. McCarthy appreciates the time that she has been given by the Library to be away from the office to participate in the CLP. Book Gala. See above. Agenda [tern 3A-3 Arts & Crafts Bazaar. Today, a woman from Oaknoll dropped off 50 items for the bazaar that she handcrafted. Craig reminded the group that from 10:00 am to 12:00 pm there will be free children's crafts in the ICN room, Meeting Room D. The Bazaar itself will run from 10:00 am to 4:00 pm. There will be a Book End book sale that day, too. Inservice Day. This year the date is December 14, 2012. Board members are encouraged to attend for as much of the day as they can. Ann Arbor Public Library's Eli Neiburger will be our keynote speaker. As always, we begin the day with honoring people for their years of service. Spotlight on the Collection. No comments. Miscellaneous. No comments. President's Report. None. Announcements from Members. Semel suggested more signage on pillars for patrons to seek assistance. He feels people are shy and signs might help. Craig mentioned that a Board member passed on a comment about a young woman who felt intimidated by someone sleeping in what is now the YA fiction area. Couches near YA fiction will be moved. Semel would like to schedule a time for the Board to discuss sleeping in the Library. Martin asked if we have staff stroll around the building. Clark said that we have done this because we want to have a presence but people are shy and may wish to be left alone. Paetzold also suggested that there could be a privacy issue with the roving situation. Craig said that this wil I be on the December agenda. There was discussion about knives in the Library. Martin said the first floor remodel looks great. Committee Reports. Foundation Members. None. Communications. None. Disbursements. The Visa expenditures for October 2012 were reviewed. A motion to approve the disbursements for October, 2012 was made by Carver and seconded by McCray. Motion carried 7/0. Set Agenda Order for December Meeting. Media Use policy. Budget. Review Conduct Policy, with respect to sleeping. Adjournment. A motion to adjourn the meeting was made by Martin and seconded by Carver. Motion carried 710. President Rich -Chappell adjourned the meeting at 6:10 pm. Respectfully submitted, Elyse Miller Agenda Item 5A-1 $07 Media Use Policy issues: The Media Use Policy provides guidance about circulating and in-house equipment that enables patrons to utilize Library collections in media formats. It also gives guidance for how the equipment is used within the building. A staff committee reviewed the policy and recommends deleting the policy because it is obsolete. The Media Use Policy was first created in 1985 to help staff make decision about equipment purchases and to affirm equipment would be available for checkout and in-house to support Library collections. In 1985, VCRs were very expensive and not routinely found in households. The world was moving from LP records to compact discs. The first compact disc was commercially available in October 1982. Fast forward to 2012 where portable DVD players are $40, most homes have DVD players, some homes have BluRay players (sometimes as a part of an XBOX or Play Station Gaming System), many homes have gaming systems, and music is moving to streaming or MIN download. Many collections are moving to eFormats and the Library recently introduced eReaders for checkout. In April 2012, the Pew Research Center's Internet & American Life Project reported one in five Americans read an eBook and 43%of Americans reported reading a eBook, eMagazine, eJournal or eNewspaper on an eReader, tablet, or a cellphone in the last 12 months. They also report 28% of Americans own at least one device for eReading. It is a far different world now from 1985. The Library still firmly believes in providing equipment to support Library collections for checkout and in-house use; however, there is a collection plan (under the Collection Development Policy) that guides these decisions. The Library offers eAudio, Blu-flay and DVD players for checkout as well as WII gaming systems, personal CD players, and portable stereo systems (boomboxes). Decisions about equipment purchased are made by staff based on prevailing trends in the media world. Because of the many changes in the media world, and guidance from the Collection Development Policy regarding equipment purchases, staff recommends deleting this policy. Staff Recommendations: Delete policy. Action Required: Vote to delete policy. Prepared by: Kara Logsden, Community Services Coordinator, December 2012 Committee: Bond Drager, Kara Logsden, Brian Visser (Community Services); Anne Mangano (Collection Services); Vickie Pasicznyuk (Children's Services), Agenda Item 5A-2 807. Media Use Policy _ � �- = _ 111 11 - 1 Agenda Item SB-1 809. Conduct in the Library; A Special Policy Review Staff have reviewed the Conduct Policy as it relates to the issue of sleeping in the Library at the request of the Board. Proposal; Recommend changing the Conduct Policy to prohibit sleeping in the Library except for attended children. Issues: Sleeping in public libraries is an often -debated topic. A conversation about sleeping often becomes a discussion about serving homeless people because many people assume that sleeping people in a library are homeless; that may be true In some instances but not all. In fact, if we choose to address the behavior it must be enforced equally without regard as to whether or not a person appears to be homeless or is a perfectly groomed twenty- year- old taking a nap during a study session. There is little doubt in my mind that when we receive complaints about people sleeping in the Library the perception Is that it is only homeless people who are sleeping, and if a ban is enforced some people will be upset when it is applied to them. Much of the literature addresses the need for libraries to be a safe haven and provide a learning environment for users of all ages regardless of their social and living status. We support that sentiment, and believe that libraries play a role in promoting sensitivity toward the homeless. We want to encourage library use and recognize that some people have many obstacles to overcome. We work with Shelter House and provide library cards to their residents. In our discussions, staff expressed compassion for people who have no place else to go and hope that we can be a part of Iowa City's efforts to provide safe places for people. In 2001 during a regular Conduct Policy review, the staff recommendation included banning sleeping in the Library based on concerns expressed by patrons about people sleeping in the Library. The Board chose not to make changes to the policy at that time. Concerns about sleeping have continued to increase and are often expressed to Library staff and the Board. I believe that library use is affected by people sleeping here. People are uncomfortable being in proximity to a sleeping person, and some parents are reluctant to have their children come to the Library because of the sleeping issue, In a busy facility with only a limited number of seats, a person sleeping inhibits the use of furniture around them. The fact is that our mission -related services are negatively impacted because we allow sleeping. A quick survey of larger public libraries in Iowa reveals that five of the seven libraries that responded ban sleeping. This is a common practice in most urban areas. Typically a sleeping person is awakened once, reminded of the policy, and told if they need to be awakened again they have to leave for the day, I am attaching several articles related to this topic. Many others are readily available. It is a difficult issue with no easy solution. Staff Recommendation; Adopt the proposed change to ban sleeping in the library. Prepared by: Susan Craig, Library Director Agenda Item 513-2 809 Conduct in the Library See also related policies on Meeting Room and Lobby Use (806), Unattended Children (813), Theft/Mutilation of Library Materials (811), Copyright (814), Bulletin Boards (803) and Internet Use (815). See also Iowa Code and Code of Iowa City, at the end of the policy. 809.1 The purpose of the Conduct Policy is to maintain a safe and pleasant environment for all library patrons. It also ensures access to library facilities, the safety of users and staff, and the protection of the library collection, equipment and facility. Security cameras are in use in public and staff areas of the library to protect the safety and the security of the people, the building, and its contents. 809.2 Patrons have the responsibility to use the library in a manner that a) does not interfere with the rights of other individuals to use library materials, resources, and services; b) does not limit the ability of library staff to conduct library business; and c) does not threaten the secure and comfortable environment of the library. Parents or caregivers are responsible for the conduct of children under the age of six. Prohibited conduct includes any illegal activity and includes, but is not limited to, the following: 809.201 Willfully annoying, harassing, or threatening another person. 809.202 No firearms, concealed or openly visible, are allowed on library premises with the exception of those carried by authorized law enforcement agents, members of the armed services, or those with private security firms, such as armored car drivers. 809.203 Consuming alcohol or controlled substances, being intoxicated, smoking, or using tobacco products. 809.204 Consuming food or beverages in such a way that could damage the library building, materials or furniture. Food and beverages are not permitted at or near library equipment. 809.205 Using the library building, furniture or equipment in a manner that could cause harm to self, patrons, staff, or personal or public property. 809.206 Campaigning, petitioning, interviewing, survey taking, soliciting, posting notices, fundraising, or selling, unless authorized by the Director or designee. 809.207 Picture taking or videotaping of people, except at events, unless authorized by the Director or designee and by the patrons involved, or their parents if minors are present. 809.208 Behaving in a loud, boisterous or disruptive manner that is not solely caused by a disability. Fighting or challenging to fight, running, pushing, shoving or throwing things. 809.209 Using a cell phone, pager, audio player or other electronic device in a manner that disrupts library operations. 809-210 Impeding access to the building or an area of the building or blocking book slack aisles for extended periods of time, 809211 Bringing animals into the library, except service animals, unless authorized by the Director or designee. 609.212 Leaving animals, bicycles or personal items in library entrances or walkways. 609,213 Leaving unattended personal items in the building. The Library assumes no responsibility for last, stolen, or unattended personal items. Items left longer than 30 minutes may be removed or taken to Lost and Found. 809214 Leaving suspicious packages that, in the opinion of staff, are of potential threat. These items may be removed from the premises without notice. Agenda Item 513-3 809.215 Entering non-public areas or entering or leaving the building through non-public entrances and exits, unless accompanied by a staff member or through prior authorization from a staff member. 809.216 Having offensive hygiene, odor or scent that constitutes a nuisance to other persons. 809.217 Failing to exit the building at closing or not following directions from staff during an emergency. 809.218 Using library areas or equipment for other than their designated use when these resources are limited. 809.219 Relocating tables, chairs, equipment or other furniture without staff permission. 809,220 Using the library, including restrooms, for bathing, shampooing or doing laundry. 809.221 Wearing masks or being disguised for reasons other than health or religious practice. 809,222 Sleeping, except for attended children. 809.3 Individuals who have been given a second warning or asked to leave for the day may be photographed by staff for identification purposes. 809.4 Failure to comply with the Conduct Policy may result in loss of library privileges up to and including banning from the library. Bans of more than one day must be authorized by the Library Director or designee. Whenever possible a ban will include a written statement documenting behavior and noting the terms of the ban. Bans may be appealed to the Library Director or the Library Board of Trustees. Iowa Code: Disorderly Conduct, §723.4 Assault, §708.1 Intoxication, §123.46 Trespass, §716.7 Criminal Mischief, §716.1 Indecent Exposure, §709.9 Theft, §714.1 Unlawful Assembly, §723.2, Harassment of Public Officers, Employees, §718.4 Willful Disturbance, §718.3 Nonprofessional Permit to Carry Weapons. §724.7 Use of Computers, §622.51A, §702.1A, §702.14, §714.1, and §716.68. Code of Iowa City: Disorderly Conduct (8-5-1) Begging (8-5-2) Damaging, Defacing Property (8-5-4) Indecent Exposure and Conduct (8-5-6) False Alarms (8-5-7) Animal Control (8-4-6) Adopted 4/25/91 Revised: 6125/96 Revised: 1128/99 Revised: 12/10/01 Revised: 1127105 Revise9i i-0F76107 (error) Rawsedi 12118107 (error) Revised: 118/08 Revised: 1127111 Revised: 12/20112 Sioux City Iibrary trustees clarify policy on steeping in libraries Agenda !tern 5B-4 Mama" l.Com Sioux City library trustees clarify policy on sleeping in libraries MARCH 22, 2012 4:15 PM • BY LYNN ZERSCHUNG LZERSCHLING@S IQUXCITYJOU RNAL.COM SIOUX CITY -- A clarification of the rules of conduct in Sioux City's public libraries makes it clear that sleeping is prohibited. During a regular review of the library's policies Wednesday, the Library Board of Trustees clarified what the "inappropriate use of furniture and equipment" means. The board added an example that states "including sleeping or using tables as foot rests," library Director Betsy Thompson said. Sleeping always has been banned, but the word "sleeping" does not appear anywhere in the conduct policy. The rules list 22 examples of activities that are not allowed, including disorderly conduct, being loud, destroying library materials, not wearing shoes and bathing in the restrooms. "It's just impossible to list every single example," Thompson said. The issue of sleeping most recently arose in February after a man was banned for a year for sleeping in Wilbur Aalfs Library. Homeless people are allowed in the city's three libraries. The Aalfs library is one of the few public places downtown where homeless people can get warm during the winter or keep cool in the summer. All are welcome as long as they act appropriately, Thompson said. The policy also applies to the Morningside branch, at 4005 Morningside Ave., and Perry Creek branch, at 2912 Hamilton Blvd. http://siouxeityjoumal.cominewsllocallgovt-and-politicslsioux-city-Iibrary-trustees-claTif... 12/ 12/2012 Agenda Iteir SB-5 No Place to Go (Except the Public Library) IT IS IMPORTANT TO IDENTIFY AND REACH OUT TO THE HOMELESS PEOPLE IN YOUR SERVICE AREA Hard facts about homeless people- N 33% of them work, in 40% are mentally M. By Patrick Grace from the streets of our cities or the rural communities of the United States. Two recent national studies, Homelessness: Pro- grams and the People They Serve (Urban In- stitute, 1999) and The Face of Homelessness (National Association of Counties, 1999), provide a current profile of the 2 million Americans who experience homelessness each year: a 33% of them work. a 40% are mentally ill (Iack of adequate health care and social services push men- tally ill out on their own). s 85% are single; of these: a 77% are men, 23% women. a 41% are white non -Hispanic. ¢ 40% are black non -Hispanic, a 10% are Hispanic. m 8% are native American. s 38% have alcohol -use problems. 26% have drug -use problems. s 39% have mental -health problems. 'F 84% of homeless families P Y 8 aF, a 20% eat one meat a day or less, have female heads of in public libraries in the United States. s 40% went one or more days in the last household. When it's a present -tense situation, it's a 30 without anything to eat. problem. When it happened in the past, it Among homeless families: 85% are single, becomes romanticized, as, for example. De- a 84% have femalc heads of household, ® 20% eat one meal a day or pression-era Hooverville residents spending 16% male. less. their daytime hours in the library. Time s 38% are white non -Hispanic. * 40% went one or more heals, but reality demands that action be n 43% are black non -Hispanic. days in the last 30 without taken now, anything to eat. PATRICK GRACE is caardinatur of magazines, What is homelessness? newspapers, and government publications and Despite an expanding economy and a chair of the Library Services far the Homeless growing tax base, homelessness is not gone Wurh Group, Seattle Pubic Library. our people think about homelessness: s You're homeless. tes cold and wet out, you have no prospects for the day, and it's only 9 a.m. What do you do? For tinny, the answer is to go to the downtown library. There, you can have a seat, stay warm, follow a few rules of decorum, and read some books or magazines, and the day will go by without much trouble. Other library patrons or staff may give you some indirect hints that they don't like having you around, but youll getbetter treatment here than most places. s You're on track toward Bring the American dream, Your downtown office is close to the public library. You want to keep up on your stocks, or you want to do some marketing research, so you frequent the library; but why, you wonder, do you have to sit near people who smell because they dont bathe every day? They also seem mentally unbalanced. They may be dangerous, They're scary. Are the library's resources, your tax dollars, worth putting up with these human inconveniences? a You've been on the library staff most of your adult life. Every day you see the same parade of the same lost souls, arriving at opening time, leaving at or near closing. They don t seem to he getting anywhere ex- cept through the day. They're taking up precious space that "serious library us- ers" —citizens, taxpayers- could he using. a You are a public library director. Your ®downtown library is too old and too small and poorly designed for the new techra - logical advances in libraries. You want the voters to approve a huge bond issue so you can build a new library. What do you say when folks complain about a multimillion dollar homeless shelter? These scenarios Ia out a ain and ain American Libraries+ May 2000 Copyright 0 2000. All. rights reserved. Agenda Item 513-6 54 • Servnnct the Pool__ J 15% are Hispanic. ¢ 3% are Native American Homelessness as a social phenomenon is a constant prob- lem, but it started growing rapidly in the early 1980s. Gov- ernment policies that cut back on social services, dramatic shifts in the labor market, rises in housing prices, severe cutbacks in government -sponsored low-income housing, and spiraling rents ail came together to bring about an ever- growing, highly noticeable home- less population. Homeless people are not stereo- Time types; they are members of our soci- ety. They are men, women, and demo children. They come from all na- tional and ethnic backgrounds. They are native-born and imrni- grant. They are families, single men and women, and chil- dren on their own. And they have a tight to visit and use our nation's public libraries. Libraries and homeless people What is the library to a homeless person or fancily? Is it shelter; is it a place of learning? Is it an entryway to the job market? Is it a gateway to the Internet? Homeless people look for open doors, literally and figu- ratively, and they find one —literally and figuratively —at the local public library. Since they have a range of problems that cry out for solution, they look for as many solutions as heals, nds that hers now. they can when they get in a door —any door. Thus, at the Seattle Public Library, homeless people and their advo- cates attended public forums on the design of a new library to be built here, and one of the things they wanted to talk about was a hygiene center —essentially, a place where they could bathe. This service is not included in a library's mission, of course, but we did pledge to include this need on the list of needs discussed and to forward it to a more appropriate agency of the Seattle city government. but reality Certainly, library services to action homeless people have been a matter of controversy, as shown by Kreimer v. Morristown, in which a homeless man, Richard Kreimer, successfully sued the Joint Free library of Morristown and Morris Township, New Jersey, on the grounds that his First Amendment rights had been violated when the library enacted and enforced new rules allowing for the expulsion of certain patrons (AL, July/Aug. 1991, p. 610). Still, homeless people also have been a source of hope for their indomitable spirit, as described by Chris Dodge in "Word on the Street" (AL, Aug. 1999, p. 60-62), To decide to serve homeless people is in keeping with the ALA Policy on Library Services for the Poor (ALA Policy Manual, p. 61), especially policy ohjective I0— "promoting direct representation of poor people and anti -poverty advocates through appointment to local If you have been seatchirtg loran easy way to authority control your library's current c-rtaloging, try LTI's Authority Express service. With Authority Express; a library uses the Internet to transmit a file of newly Cataloged bibliographic records to LTC (via ttp). VI immediately processes the records through its state-of-the-art authority control system. Thea, at the library's convenience, it logs into LTrs ftp server to retrieve fully authorized catalog records, along with linked LC name and subject authority records. Autbortrj, Express • Keeps authority control current at an affordable price • Integrates easily into extsttng workflows • LOWLZS cost by reducing staff time spent on catalog maintenance • Provides I hour turn around for up to 1,000 catalog records Autbority C0XtM1 for the 21st Century" LIBRARY T�CNNOLOGIES, INC. IS 2300 CamputerAvenue, Suits 0-78 Wl(low Grove, PA 19090 (215) 830-9320 Fax (215) 830-9422 (600) 795-9504 Smelt: LTI@LbtafyTech. Cam American Libraries • May 2000 --- -- _ _—Gopyrjg1A(D- 000. All rights reserved. Agenda Item 58-7 boards and creation of local advisory committees." We have used this strategy at the Seattle Public Library with a work group on the needs of homeless people that included homeless people, their advocates, and those who provide health we to homeless people. From these discussions we learned that homeless people think of the library as a place where they feel safe, where they can be warm and dry, chat with their friends, play chess, read. It is a matter of survival for them. A study by Julie Hersberger (North Carolina Librarles, Spring 1999) identified the needs of children in family shelters and ways that librarians could de- velop outreach services to meet these children's needs for special attention, respect, stability, and enrichment. Michael Rogers has summarized the use of the Internet by homeless people in libraries and notes that this pro- vides them with a way to store personal records, ad- dresses, and their writings (Library Journal, April 15, 1999). Homeless people have a right - to visit and use our nation's public libraries. If there are homeless people in your library's service area, it is important to identify them and reach out to them. It is critical to realize that "homeless" covers a broad spectrum of people —from the obvious (and Au- reotyped) unwashed hauling their belongings around in a duffel bag to the "couch" homeless who may be staying with friends and family as they seek a tenuous foothold on survival, successful approaches around the country include lit- etaey programs, reading rooms in shelters for homeless people, access to employment information, and informa- tion about local services for homeless people such as showers, food banks, and health care. At Seattle Public Library, a reading group was farmed that helped homeless people hookup with a writers' workshop. Helping without compromising the library Librarians can do a lot to help homeless people with- out compromising the library as a library. Librarians can snake it their business to become acquainted with advocates for homeless people, who often act as inter- mediaries between homeless people and the establish- ment world and are in a good position to be able to identify specific, special needs we might be able to fill. A member of the library staff could serve on a commu- nity agency or board in order to understand better the ways in which libraries can help. putting a face on the problems and needs of homeless people will help bring the four perspectives described at the outset of this article to a closer understanding. Librarians cannot provtde all the basic physical ncces- sities that homeless people need, but we can provide food and shelter for the spirit of the poor people among us. A rY 3' All ."G.'. aspects of Un man's interactions with the seas and 15. their biological and physical systems will be brought into sharp focus, x 5 with special attention paid tot • landfill and its effects • pollutant discharges over time • effects of pollutants on biota a„ and food chains R'» • effects of over -Fishing ' OF • consequences of sequestration _. _.. of pollutants in sediments Progressing geographically region by region, a complete chapter will be dedicated to each sea and will provide: • an historical overview of the area concerned in environmental terms • uses to which the sea or watershed c has been put and to which it is put today • its current environmental status'and major problems arising from hUMan use • informed Comment on major trehds • problems and successes • recommendations for the future' Contact the Regional Sake Office, Seas at the 13e1omi or,Your Pr emd' Vendor. Mfflemniam. Elser3erSdeoee An£avimnmental Rpgiorial Bales Office Ermlaatim Avenue of the Americas, 3-Volume Set, New Yorly t1Y 10mo Hardbound Tek 21'j4WXM ISSN: 0-W-O4,3207-7 Pax: ti-2t2-433.36W List price- $515.50 Tom free for customers in the Pre-p ublicatian pr .Cc: URA. arrd lands ��8t8i37-dG35 fa88dHS11+fJ'(C7) $73250 )3,mar"t: uderto�ebevier.can Vis#t our web sile for more r wwvv.elsevier.com/locate/seas American Libraries • May 2000 Copyright p 2000. AI rights reserved. _ Agenda Item 56-5 Who Says There's a Problem? A New Way to Approach the Issue of"Problem Patrons" this article compares the concept of the "problem patron" in the Library and formation science (LIS) and nursing Ilt- eratures as the basis for developing a new frarninvorkfor use in LLS. the trend in the LIS literature has been to identify either the patron or the patron's behavior as the problem. The nursing literature uses in- teractionist theories to contextaalize the so-called problem within a larger frame- work that includes, among other things, the nurse, hospital -related warms of behavior, the patient care environment, the phi- losophy of cart, and the patent' own life experiences. This paper examines theories of stigma, deviance, and labeling, among others, as they have been used in the nurs- ing literature to examine the process and effect of labeling. I argue that the work on labeling found in the nursing literature provides the foundation far a new framework to think about the problem patron' in LIS. In the proposedfrumeworh, Idefineprob- Inn behavior at three different levels: the community, the library, and the individual. Using this framework is helpful fur think- ing about solutions because it encourages us to respond to the "problem" at the level where the behavior is labeled as deviant. This framework is used to explore solu- tions offered in the LIS literature far the problems that can be identified at each of these different levels. ibrarians experiencing difficult interactions with patrons are not alone. Many professionals who work with the public can recount tales of challenging interac- tions. As librarians we can learn from reflecting both on the literature of our awn profession and on that of other disciplines This paper looks at LIS and nursing literature from the late 1990s to the present to see how it approaches the "difficult patron" interaction. the unique contribution from the nursing literature comes from its use of sym- bolic inumictionist theory to explore the "difficult' patient interaction. The label of symbolic infeMCLionism covers a -relatively distinctive approach to the study of human group life and human conduct."I In exploring the literature of each field, we can identify some emerging themes that encourage us to reevaluate how we approach challeng- ing patron situations. Using insights gained through re- viewing the literature of both Fields and reflecting on symbnlic interactionist theory, I suggest a framework for think- ing about patron behavior that might offer insight for problem salving. This approach identifies three levels at which behavior can be labeled as a "problem' Understanding the level at which the behavior is defined as a problem is a FEATURE Shelley Ferrell Shelley Ferrell completed her MLIS at the Universkyof Western Ontario, Canada. Submitted for review September23, 2009; accepted for publication December 16, 2009. Reference & User Services Quarterly, vol. 50, no. 2, pp. 141-51 ® 2010 Ameucan Library Association. All dgllts reserved. Permission granted to reproduce for nonprofit, educational use. volume 50, issue 2 1 Winter 2010 141 Agenda Item 5B-9 FEATURE key factor when searching for a solution. Through this framework, we can explore solutions and resources found in the LIS literature to aid libr ar- ias working through or preparing for challenging interactions. SEARCHING THE LIBRARY AND INFORMATION SCIENCE LITERATURE Searching LIS databases shows us that the term "problem patron" is used in the LIS field, In the Library and Information Science Abstracts (LISA) database, searching for the descriptor "problem patrons" with the keyword "librar•" from the late 1990s to the present yields an average of two to four articles each year, except in 2002, when there wen: twenty-seven articles listed, and 2003, when seven were listed, Many of the 2002 articles were simultaneously published in the journal The Ref- erence Librarian and in Sarkodie-Mensah's Help- ing the Dficuil Library patron: New Approaches to Examining and Resolving a Lang -Standing and Ongoing Problem (2002)? A search of the Library Literature database using the subject term "prob- lem patrons' from the late I990s onward shows a consistent presence of one to three articles on the topic for most years, with a higher number (four to twenty-one articles) for some years from 2000 onward. The phrase "emblem user"' is not used as a descriptor or subject term in the LISA or Library Literature databases, and keyword searches using the term provides limited and mostly irrelevant results. The consistent number of articles over the last decade on the topic of the difficult patron, along with the more recent spikes in articles by more than thirty authors, suggests that dealing with challenging situations is a very real issue Within libraries. SEARCHING THE NURSING LITERATURE Searching health care databases shows us that nurses experience challenging interactions with then patrons as well. The Cumulative Index to Nursing and Allied Health Literature (CINAHL), an important database for nursing, uses the phrase "problem patient(s)" as a subject heading and major heading. Using the subject search terms "problem patient" and "nurses" in CINAHL finds seven to eight articles for most yewsbetween 1996 and 1999. In 2000, twelve articles appeared, with a decrease to three or four arlides in the follow- ing years, until 2004, when between five and six articles per year became the average, continuing to the present. In addition to CINAHL, I searched Medline and PsycINFO using a variety of terns reflecting the concepts of "problem patient" and "nursing" with limited results. The consistent pattern of articles suggests that the topic of the problem patient is an ongoing one in the nursing literature, WHAT IS THE PROBLEM? While exploring the LIS literature does not provide a clear definition of the problem patron, we can see that a clear dichotomy in thinking exists. We Wit about problem users and problem behaviors. Some definitions of the problem patron focus on categories of problem users in which the prob- lem is a person or group of people with certain undesired characteristics. The literature shows us that mentally ill or homeless patrons are often cat- egorized as problem patrons.' Vandals, criminals, angry patrons, and unattended children are a few other categories of people identified as problem patrons.{ While the literature offers examples of people being categorized as problem patrons, is this the best way to view the situation? The second common approach to viewing the issue is to focus on a specific behavior as the prob- lem. Chelton highlights that as early as 1994 there was the recognition of a shift in thinking from "categories of 'problem people' to categories of 'Problem behaviors'regardless of the people doing them." Blessinger notes "a problem patron could be defined as someone who infringes on others' enjoyment of the library by displaying behavior that is deemed destructive, criminal, bothersome, offensive, or otherwise inappropriate to the norms of behavior in libraries or society."' Redfern high- lights a number of "problem patrons," including those who are disruptive, difficult, mildly irate, violent, or mentally deranged, as well as those who monopolize librarians' time, are suspected to he under the influence of drugs or alcohol, are emotionally disturbed, and are sex offenders.r Looking at these definitions and lists we can see that behavior is the focus. People are multifaceted, and perhaps public service interactions are changing in response to awareness that behavior is a more effective area to target to produce change. Labeling a problem patron as homeless does not accurately reflect the challenge that person brings to the library. Focus- ing instead on behavior allows the librarian to define the same expectations for all patrons. This behavioral focus gives a librarian a starting point for problem solving, or a concrete goal to work toward. All the definitions above reflect the idea that 142 Reference & User Services Quarterly Agenda item 5B-10 the problem lies within the patron- As Chatoo explains, 'The word 'problem' when used as an adjective, as it is in the phrase 'problem patron; denotes the meaning of dealing with a problem of conduct orsocial relationship and'difficult to deal with.`" In looking at both the problem patron and the problem behavior approaches to challenging interactions, we could conclude that "problem' is not only the patron's behavior but is a reflection of the librarian§ inability to deal effectively with the situation. This idea of the problem as something beyond the patron or the behavior is interesting, in this range of approaches to defining the problem patron, we can see that in most of them the librar- ian judges or labels the patron. The tem. problem patron" appears broad in scope, and a good and socially appropriate person can still be labeled a problem patron as a reflection of their request° It is important to recognize that "problem" is an assigned label and isn't reflective of the individual as a whole - "THE DIFFICULT PATIENT": LESSONS AND INSIGHTS FROM NURSING Nursing, like 1-I5, is a profession that involves daffy interaction with members of the public. While the term "difficult patient" is used in the nursing literature, and specific behavior is connected to the concept, we can see that the nursing literature clearly shows an understanding of the problem as something arising from an interpersonal interac- tion. Insights have been gained by using theory including deviance and labeling, stigma, power, and grounded theory This has led to the under- standing that not only is the label subjective, but also that the act of applying a label has an impact. From the symbolic interactionist-based re- search, insight into how labels occur within the context of a relationship emerges, as well as the recognition that a deviant label is subjective. Us- ing Golfmans concept of stigma, including the idea that deviant status is not static, but exlsis on a con- tinuum, Macdonald characterizes the difficult pa- tient as "a person who does not assume the patient rote expected by the health care professional, who may have beliefs and values or other personal char- acteristics that differ from those of the caregiver and who causes the caregiver to have self doubt."'tl Using deviance and labeling theory, Trexler notes that labeling patients involves three components: a behavior or act committed by the patient, the judgement of that behavior by the nurse, and the response of the patient to being judged." These definitions incorporate not only patient behavior, but also perceptions and expectations of the nurse. Who Says There's a Problem? This reinforces the subjective nature of the label, which those who use it should keep in mind. This caveat is impartant as the nursing literature also notes that the label is transmitted between staff.'r A subjective interpretation of a patient§ behavior by one nurse could influence how others view a patient they have never met. Influences at the interpersonal, organizational, and societal level also play a role in labeling. At the interpersonal level, aside from behavioral expec- tations, the nurse herself plays a role. Breeze and Repper's study of nurses explores the theory of power, and they conclude 'threats to the nurses' competence and control were important compo- nents when defining patients as difficult." ' Treader made a similar conclusions "Nurses' self esteem, belief systems, clinical experience and tolerance levels may also affect the probability of labeling."1 Organizational and societal influences also play a role in labeling. Breeze and Repper found that "nurses were more likely to feel 'challenged' when they were`short staffed'than when resources were perceived to be adequate."" Macdonald, using a grounded theory approach, explores the construction of the difficulty in the encounter and identifies influences such as the patients family members, resources, colleagues, and the physical work environment as part of the context potentially influencing the encounter,16 Juliana et al. note that the health care reform movements of the 1990s resulted in fewer nursing staff and quicker patient discharges, which left nurses feel- ing that taking tune with patients was a luxury they no longer hadP Browne, Dickson, and Van der Wal identify the influence of health care phi- losophy —such as patient- and family -centered car which can result in patients thinking they have the right to make demands. This "results in a threat. to the autonomy of health care providers as they may now have to provide what they feel is inappropriate treatment or say'no.'"1" Beyond the patient and the nurse, it is evident that the larger organizational and societal context plays a role in the "problem patient" label through its influence on the interaction. In addition to being subjective, labels may have unintended impacts. Labeling theory ex- plores the power that people have imposing a label on another person and the reaction of others to the labeled individual..'a The nursing literature highlights that both patients and nurses respond to the "difficult" label. Trexter notes that nurses respond to difficult patients by either trying to get the patient to conform or by physical or psy- chosocial avoidance_E0 Nurses may not respond as quickly to difficult patients or may try to avoid volume 50, issue 2 1 Winter 3010 IA3 Agenda Item 58-11 FEATURE them by having them assigned to a different nurse?` Patients also have a response to being la- beled. Macdonald notes Goffmant consequences of being stigmatized as "self -derogation, self -hate, suspiciousness, depression, hostility, anxiety, de- fensiveness and bewilderment."' Patients might respond to a label by stopping the behavior, by increasing the behavior, or they might feel that their identity is now connected to the behavior and respond by acting accordingly33 In short, nurses who label patients as difficult could be uninten- tionally fostering difficult behavior. It is evident in the nursing literature that the individuals in the interaction, as well as the larger society and organization, all play a role in "dfih- cult" interactions. Macdonald notes that by explor- ing the "difficult patient" term the knowledge may "add to the discipline by raising consciousness regarding the effects of the widespread use of this stigmatizing term."" Understanding the subjective nature and impact of the label may enable profes- sionals to re-evaluate its use. THEORY AS A FOUNDATION FOR THINKING DIFFERENTLY ABOUTTHE "PROBLEM" IN THE LIBRARY The LIS and nursing literatures share common elements; evidence of a "problem" label covering a multitude of expectations and undesired be- haviors, awareness that labeling the person is not effective, and indications of a search for altenta- tive ways to approach the "problem." Additional insights may be drawn from the nursing literature, including awareness of the "difficult" label's sub- jectivity, insight into the staff perscn's contribution to difficult interactions, and understanding of the contextual factors that influence the application of the label. It is important to note that it is the theory's application, specifically symbolic interac- 6011 t theory, which has provided the opportunity for nursing to gain many of these insights. Blumer notes there are three underlying prem- ises of symbolic interactionistr: first, humans ap- ply meaning to things and act toward them on the basis of these meanings; second, meaning is interpreted or evolves through social imeracann with others; and third, meanings are constantly modified or evolving as people interact and in- terpret their situations.�O Macdonald chose to use Goffm=m, stigma framework and notes his focus on social interaction from a symbolic inter- actionist perspective 2° The concepts of deviance and labeling theory also fall under the umbrella of symbolic interactionism." In choosing these theoretical approaches, the focus and questions asked will naturally relate to the interaction. Sym- bolic mteractionism is effective for gaining insight into everyday interactions, and therefore of value in exploring challenging encounters.m The nurs- ing literature also highlights that there are factors beyond the interaction that can influence it. De Lairte notes that symbolic interactionism of the late 1960s and early 70s has been criticized for not seeing the larger social structure, or issues beyond the interactions at the level of individuals, but that more recent approaches in the L990s have incor- porated concepts of larger social s€ntccure?' While symbolic interactionism is only one paradigm that could be used to explore the issue of the problem patron, it has proven to be an effective paradigm used by nursing to gain insight. WHO SAYS IT'S A PROBLEM? In doe LIS and nursing literature, behavior is a key element in the "problem." It might be easy to conclude that through focusing on behavior we can find a solution. As Ross and Dewdney note, different kinds of behaviors require different re- sponses at the individual level and from the library organization as a whole_ They also explain that "much of the LiS literature fails to distinguish be- tween the kinds of behavior that pose problems.' Looking at behavior from a labeling and symbolic interactionist perspective provides us with the op- portunity to see different aspects of the "problem." Recognizing the use of the label is a good start- ing paint for reflection, not to look at the behavior alone, but to understand who is applying the label. A "deviant' label might be applied to the patron at the individual interaction level as well as the organizational and community levels (see table I). Using this multilevel approach to explore patron behavior labeling, we can see that different factors contribute to the label at each level. Understanding how the label is generated at each level might help library staff detemune whether there is some sub- }ecbvity in applying the label and might provide some insights fnr finding a solution at that level. Many factors can influence the application of the "deviant" label at each level, including nouns, laws, policies and procedures, expectations, val- ues, and beliefs (see table 1). We must realize that people are part of different communities and that different groups' norms may conflict within a library For instance, a homeless patron likely Operates under a different set of norms than a mother who comes to the library with her child for a children program. As LIS professionals, we are likely able to relate more to the patron who shares similar norms and expectations. This is important 144 Reference & User Services Quarterly Agenda Item 5B-12 Who Says There's a Problem? Table 1. Potential Levels of Application of Deviant Label to Patron Behavior Leveloflabel Questions to explore which factors determlneorInfluence the creation ofthe application deviant label Community or What norms or laws exist in the community which identify the behavior as deviant or il- society legal? What major events are happening in the community? Library What policies, procedures, or collective norms of staff and/or groups of patrons exist which define expected behavior or which influence thoughts about how space and services should be used? How is this Information shared or known? Staff What personal beliefs and values does the individual staff person hold about how peopie should behave in public, how they should use the library or bbrary slafiservices, or how people should share common space or resources? Do staff members have the interpersonal or work related skills skills required to work effectively with these patrons? to recognize when we look at behaviors defined as deviant at the community level; we might need to look beyond our own norms and expectations to understand our patrons and find solutions. Norms might be connected to laws or reflect values within the community. Values in an in- teraction or societal context are defined as "the principles or moral standards of a person or So- cial group; the generally accepted or personally held judgment of what is valuable or important in life."' Hale highlights that systems of values or ideologies can be used to justify actions?' Laws reflect the shared values and justified action so- ciety has determined is the appropriate response to the "deviant" behavior. At the organizational or library level, norms or shared values around how the library should be used are often reflected in the library policies or procedures. These guide actions to be taken when a patron contradicts the "norms" or "values," Beliefs, in the same way, can be either individ- ual or shared. Beliefs can be seen as "a firm opin- ion or conviction,"33 These might be connected to values. if there is a shared value that the library should be a place for study, then a connected belief could he that people shouldn't talk loudly in the library. Shared values do not always lead to the same beliefs. Someone who values the library as a place to study could have the firm opinion that study includes collaboration and that the library should encourage dialogue and discourse as part of learning. Norms, values, laws, and beliefs involve ex- pectations around behavior. Using them to define appropriate behavior includes an element of sub- jectivity, as variation can occur at the individual, group, and societal level_ Consequently, a "prob- lem" label might occur simultaneously at different levels and require different solutions at each level. If the behavior is defined as a problem at a higher level, such as the larger community, then it is likely to be a problem or require some level of response at the lower levels A criminal act, labeled at the societal level, is likely to be viewed as a problem at all levels. A homeless patron sleeping in the library might be defined as a problem at the individual staff or library level- There can also be variation in the application of the label at the individual level. One staff member may see a student who commu- ally approaches the reference desk with questions as a "problem patron" because that student uses too much staff time without vying things on his or her own. Another staff member may see the same interaction as an opportunity for teaching or as just another reference question. Differences in values, norms, or perceptions possibly also cause a behavior to be defined as "normal" or "expected" at one level, but as a "prob- lem' at another. In a large university with multiple libraries, a "no food in the library" policy at one library while other libraries on campus permit food reflects a discrepancy between the norms of the larger community and the individual library. At the individual library level, the patron bringing in food could be labeled as a "problem patron," yet in the larger community that same behavior is permitted. Knowing where the problem is labeled is one of the key steps in finding the best strategy to deal with it. SOLUTIONS: USING A MULTILEVEL APPROACH TO THE "PROBLEM" IN THE LIBRARY Different factors influence the creation of the label at each level, so the questions and the solutions are different or each level (see table 2), It is important to target the response to the level at which the volume 50, issue 2 I Winter 2010 145 Agenda Item 5B-13 FEATURE behavior is labeled as "deviant" or "problematic " At the community or societal level, asking ques- tions about laws or norms should be the founda- Lion for thinking about the solution. For problems identified at the library level, understanding the role of policies and procedures or the expectations and norms of staff and patrons ought offer iuSighu toward finding solutions. At the staff patron in- teraction level, the personal beliefs, values, and knowledge of the staff person can be an important focus for addressing problems. In the example of different Iibrary policies around food, targeting change at the community level, such as trying to get the other libraries to change their policy, may not be as effective as focusing at the individual li- brary level on patron education or even evaluating the need or philosophy behind the polity. Using this multilevel framework, we can explore Lire ap- proaches to "problem patrons" offered in the LIS literature to address the "problem' at the most ef- fective level to find a solution. WORKING TO SOLVE COMMUNITY - LEVEL "PROBLEMS" In the LIS literature on "problem patrons" we can see that the reality for librarians involves dealing with behaviors defined by the larger community as problems. At the community level, the questions for thought reflect the following ideas: processes exist in the larger community to address deviant behavior defined bylaws, community partnerships are essential for finding solutions, and knowing the larger issues in the community provides a foundation for proactively addressing issues (see table 2), At this level, it is important to look to the community for resources and solutions. With criminal behaviors, there are clearly de- fined systems and processes in place in the larger community to label and respond to it. The re- sponse of the library to these "problem behaviors" should be to look to these systems for partnership and guidance. Shuman notes that crime in librar- ies is generally against property or against people and that society and libraries respond differently to each.'[ Braaksma describes the sometimes faulty perception that the library is a safe place, even by the police, which has resulted in calls for as- sistance not being taken seriously As a result, it was important to establish partnerships and work with the police to respond to issues within the It- brary." Examples in LIS literature highlight other external partnership resources, including other libraries or workplaces30 lawyers 17 and campus police-" Seeking support, advice and resources from those who have experience in dealing with illegal behavior or who understand the laws that affect the library is essential for those who expen- ence illegal behavior in their library. Partnerships also help with "problems' that are reflective of larger community issues. Braaksma noted an increase in unpleasant encounters in the library and suggests these were partially influenced by "the closure of beds at a local psychiatric facil- ity, and risirigunemploymern "19 Community level changes, such as a new high school being built close to the library or a factory dosing down, can cause a change in the "typical" patron, resulting in new patron groups who operate under a different set of norms or expectations. This could result in conflicts or "problems" at the library level. Main- taining good community partnerships and know- ing community issues, values, and norms can provide insight and focus for solutions to related "problems" arising at the library or staff level and can also enable the library to he proactive in policy development or staff education_ Proactively preparing to address problems la- beled at this level is essential. Shuman outlines a number of case scenarios and promotes thinking about options and responses in advance to enable staff to be better prepared to respond to a crisi5.10 Ross and Dewdney offer arumber of tips for deal- ing with illegal or dangerous behavior and note that it is library staff that often have to respond to these situations, so clear policies and procedures need to be in place to address them;' Advance planning for problems through policy develop- ment and dissemination is a key element of deal- ing with community -level problems in the library - SEARCHING FOR SOLUTIONS TO LIBRARY -LEVEL "PROBLEMS" Behavioral expectations defined at the library level are often evident in policy or dialogue between staff and patrons. in looking for solutions to `prob- lem" labels applied at the library level, the ideas of developing effective policy, recognizing environ- mental influences, understanding patron needs, and identifying staff training needs are themes for the questions you might ask as you seek solutions (see table 2). Effective policy is a repeated theme we find in the LIS literature, arising especially around the is- sue of problem patrons in the library. Waller and Bangsstate that "the mast valuable tool we attempt to give our staff is the ability to determine when a problem is really a problem."' polity is one clear way of letting staff know what is acceptable and when to take action. Morrisseu notes that policy is often created in reaction to a situation, but policy 146 Reference &User Services Quarterly Agenda Item SR-14 Who Says There's a Problem? Table 2. Targeting Intervention Level of possible Targeted Actions or Responses by Intervention Questions for Thought Staff or Library Management Community is the behavior governed by laws? How do others in Connect with community partners like polire to plan the community respondif around criminal behaviors. Is the behavior reflective of a more global community Is there a community wide initiative to help with issue such as homelessness, diversity of community this? Are there others coping with this type of members, or crime? behavior who can mentor you or offer slpport or solutions? Do you talk to your community partners or patrons Are there resources within the community to provide to get to know what issues are facing the larger support or education around these issues? community? Library organizauan Are there policim1procedums in place addressing this Create policies or procedures. behavior? Does your organizational ph losophy reflect the Evaluate the intent of policy/ procedure within the patron as the focus or the library as the focus? mission or principles of the library. Do the policies reflect the needs of our patrons (all Evaluate policies and procedures to ensure that the groups) or the needs of the organization/staff or both? philosophy shows respect for both patrons and staff. Do staff know the policies? Do staff agree with the Education and dialogue around policy which may policies? Do patrons know the policies? Do patrons lead back to the idea of evaluating policy. agree with the policies? Ate patrons involved in polity making? Dv you ask Survey patrons, get to know your patrons, find out patrons what they think or what they value about the what they value about the library. Focus on dtirdung organizarion? Do you understand their needs? creatively about how you could meet those needs. Do you have staff who are skilled in working with Encourage staff to mentor others and share insights, or knowledgeable about the needs of patron groups which may present challenges? Do you have community partners who have Access external resources to enhance staff knowledge knowledge or a skill set in wonting with these patron about the patron group. groups? Does the physical environment play a role in the Modify the environment to promote/deMmc problem? behavior Staff —patron Do other staff identify the issue as s problem? If it is an issue for more than one person, it may need interaction oo be identified as an issue at the library level to be dealt with through policy or through staff training, Is the staff person judging the patron hosed on their 5elf reflection, awareness or intervention around the own personal beliefs and values? impact of personal values and beliefs on interactions Does the staff person feel inadequate or incompetent Increase job related skills- Increase interpersonal in the interaction? skills Does the staff person know how to approach mental Increase knowledge related to specific patron health, special needs or cultural diversity issues of populations served. Patrons? Does the staff person see or refer to the patron as an Self reflection around personal attitudes about that individual or categorize them based on their behavior group may allow staff to see beyond the label and to or as a member of a group? see the individual as multifaceted. Does the staff person see the Individual patron looking heyond the behavior to a larger COMM and their behavior as the problem or does the staff may allow staff to strive for a solution based on the person attempt to understand the behavior and underlying issues at the patron, library or community whats behind it in order to focus on The source of the level. volume 50, issue 2 f Winter 2010E Agenda Item 513-15 FEATURE should be created proactively" Policies and pm- cedures are valuable tools that stall can use to deal with problems as they arise. For those looking to develop a new policy or reevaluate current policy, reviewing the literature or connecting with another library are good places to find guidance. Holt and Holt's article, "Setting and Applying Appropriate Rules Goveming patron Behavior," outlines the development of the policy in collaboration with external partners and staff, shares an example, and bighlights specific staff re- sponses to different types of "problems.'"" Willis's Dealing with ➢&,zilt People in the Library includes appendices that cover a wide range of policies, language suggestions, and proceduresos Wright provides an example of policy that connects the rules and expectations with the mission of the li- brary." The establishment of a meaningful vision or mission for the library can be the foundation for gaining both staff and patron commitment to behavior policies. Policies are important but meaningless with- out staff support and effective dissemination to both staff and patrons. Blessinger notes that R- brarles need clear guidelines in print, and staff need to be consistent with problem behaviors." Holt and Holt suggest an ongoing dialogue should happen with staff throughout the policy develop- ment process to allow staff to understand what they can, cannot, or should do and that the com- pleted polity should outline appropriate actions for individual situations including an indication of degrees of severity of staff response based on a legal framework,' If all staff do not agree with a policy or proposed action and respond inconsis- tently, patrons will get mixed messages aboutwhat is okay in the library: "Any policy not backed by both staff and management needs to be reconsid- ered-R. A policy clearly outlining what is expected Of patrons and now staff are to respond to a situ- ation is an effective proactive tool for managing patron behavior. In addition to staff training on policy, enhanc- ing staff knowledge related to specific patron groups is important for dealing with problems that are labeled at the library level. Many resources can be found in the LIS literature that aim to increase understanding and identify strategies to work toward effective interactions with patron groups, such as the mentally ill and youth or with specific challenging behaviors such as anger m Cmnect- ing with external experts to provide training is valuable. Ford highlights an effective example of bringing in a speaker from a local mental health association to dispel myths aroundmenta] illness, as well as help staff to understand some signs and symptoms to be aware of and to develop a comfort level in boundary setting." Understanding patron needs can be an important part of creating a posi- tive interaction. A problem might be a sign that services, spac- es, or policies need to be looked at in response to a changing patron population ❑r assumptions about the library and its patrons. Chelton highlights the fact that unexamined assumptions, such as learn- ing as a solitary activity in the library, might be in direct conflict with the need of adolescent patrons to develop social competenceskills." Library staff need to balance their norms with those of their patrons. Chelton suggests that public libraries include 'Lmioyment of working with youth" and "ability to relate to youth" as job requirements 53 If you have a group of patrons that offers a chal- lenge to your library, understanding their needs and proactively trying to meet them or providing staff with the skills to work with them might help avoid problems, Brown notes how one staff person who advocated on behalf of and had a passion for working with youth was a driving force in changes and new programs within that organization_51 As part of avoiding problem behavior, there is value in seeing the connection between behavior and the library environment. Braaksma illustrates some steps taken to deter problem behavior, such as installing security cameras and convex mirrors, rearranging furniture and shelving to provide bet- ter sighdines, and replacing upholstered furniture with study tables.5 In addition to deterringbehav- ior, the environment can promote different kinds of behavior. Brown notes that providing a room for teenagers to use was a great solution to the "prob- lem" of noisy teenagers in the libraryv' Finding creative solutions to problems can allow staff to feel good about meeting patron needs. The L15 literature shows us a multitude of strategies that can address problems defined at the library level. Policy, partnerships, staff educa- tion, and understanding patron needs can all play a role in the solution. Asking the right questions to identify and understand the "problem' at this level allows you to decide where to best focus your energy and time to find a solution_ APPROACHING "PROBLEMS" AT THE INTERPERSONAL LEVEL There are times when the "problem" is not a crime, or even a violation of library rules, but is a "prob- lem" for the individual librarian in the moment. At the interpersonal level in table 2, we can see that asking questions about individual perceptions, beliefs or values, and skill sets can help lead to a 3M Reference & User Services Quarterly Agenda Item 5B-I6 solution to the problem. There is an abundance of LIS literature that promotes developing interper- sonal communication skills and enhancing profes- sional competencies as strategies for dealing with challenging interactions. The LIS literature places importance on in- terpersonal level self-awareness when negotiating challenging situations. Cume encourages librar- ians to reflect on whether they label patrons as difficult because patrons don't use the library re- sources in [be way librarians think they should or because librarians don't make the effort to under- stand patrons' needs st Willis outlines strategies, such as understanding the issues you are sensitive about and avoiding personalizing the situation, as strategies for maintaining self-control.ss Knowing yourself and controlling your responses can allow YOU to avoid making a challenging situation worse, So, can one person make a challenging situa- tion better? The literature highlights interpersonal skills as a key element of working through difficult interactions. We may think that we know how to listen and understand what patrons want, How- ever, reading the literature provides interesting in- sight into skills we can improve. When interacting with an upset patron, staff might effectively de-es- calate the situation through the use of skills such as listening, awareness of nonverbal cues, seeing the issue from the patron's perspective, displaying em- pathy, and focusing on the library -specific issues s' Russ and Dewdney's Communicating Professionally explores both verbal and nonverbal communica- tion and breaks each down into manageable com- ponents for reflection and skill practice e° Other LIS resources include sections highlighting active listening as a skili to resolve patron problems b1 If prohiems arise at an interpersonal level and reflect a need for further skills, there are many resources in the LIS literature to use as a starting point to explore slip development. There is also a clear connection identified in the literature between "problems" and professional competency Osa highlights the feelings of inad- equacy and incompetence that staff can feel when confronted with what they label as a difficult pa- tren.61 She suggests that in improving competence through training staff to provide better reference service, both staff and patrons will be more satis- fied with the interaction.' Currie also notes this idea of a connection between skill set and abil- ity to deal with problem patrons, suggesting that building staff computer, analytical, and database - searching skills can be helpful for managing dif- ficult interactions.' Staff, empowered through knowledge and a sense of competence, should be less likely to personalize patron problems and Who Says There's a Problem? will probably be able to more effectively focus on finding a solution. CONCLUSION It is clear that empathetic, knowledgeable, and competent Staff are invaluable when problems arise with patrons. With problems labeled at all levels, it is the staff in the moment who have to respond. Building staff skills and teaching people how to effectively identify the issue is the starting point for finding a solution. However, to build the necessary skill set and create and implement the most effective policies, librarians need to begin with a clear understanding of the problem. LIS promotes reflective practice, and asking questions about how we approach our work is an essential part of solving "problems" in the library, This framework attempts to offer an opportunity for librarians and library managers to step back to gain a sense of the "big picture," offering some questions for reflection, taking the focus off the patron, and encouraging us to reflect on how fi- brary policy, staff, or the larger community each contribute to the "problem." Under the symbolic interactionist paradigm, each player in the situa- tion can play a role, It is important that librarians fully understand the role they play in both the problem and the solution, Knowing which questions to ask to help un- derstand how to address the issue at the appropri- ate level is a key element of this framework, and a goodstart to approaching challenging interactions. However, ongoing work is needed to fully imple- ment the suggested solutions highlighted here. The questions identified here for reflection arise from theory -based research, yet additional work is required to identify reflective questions about the soiutions we choose to implement. At the same time, while many of the solutions found in the LIS literature are examples of actions taken in libraries to deal with problems, perhaps using more theory to frame our research and work will provide the foundation for not only effectively identifying the problem, but also for gaining insight and devel- oping models for effective solutions. Reflection and asking questions about practice should be an ongoing process not only to understand how to define a problem but also to determine the best solutions and how to implement them. ACKNOWLEDGEMENT I would like to acknowledge and thank Dr. Cath- erine Ross for her ability to encourage reflection and insight, and for asking interesting questions. volume 50, issue 2 I Winter 2010 1149 Library no longer throws book at snoozers - Chicago Tribune http!//articles.chicagotribune.com/20I1-12-02/news/ct-met-library-st... Agenda Item SB-17 NEWS Front Page News Sports Business Lifestyles Opinion A&E Home > Featured Articles > Chicago Public Library Library no longer throws book at snoozers Lombard facility among those that review sleeping rules in part to aid homeless December 02, 20111 By Annemarie Mannion, Chicago Tribune reporter Recommend 1 Tweet 1 Fall asleep in the Chicago Public Library, someone will nudge you awake. Do it again, they'll show you f door. But drift off in Lombard's cozy library and you can slumber in peace. "The library is a good place to at least catch up on the sleep you missed out on the night before," said Tammy Selio as she sat in the west suburban library on a recent Tuesday, a black suitcase filled with het belongings at her side. Selio, 40, and other homeless patrons often gather there in the hours before a nearby shelter opens at q Sometimes their eyes grow heavy — especially as the days turn gloomy and colder and a comfortable [T library chair beckons. Libraries tend to frown on behavior that disrupts other patrons, and that can include sleeping. But Lombard's Helen Plum Memorial Library is considering changing its rules to allow sleeping as long as it doesn't disturb others. Unofficially, it has already done so. Other Chicago -area libraries, including one in Naperville, have taken a similar approach, a wove some experts say makes sense as the numbers of homeless and unemployed have increased. The issue came up in Lombard in part because the library has become a destination for the homeless on Tuesdays, the one night each week when the DuPage PADS shelter is hosted by a church just blocks aw. Bob Harris, director of the Lombard library, said the rule change might help_ Le those who are struggling it's intended for other patrons as well. "If they're snoring or making noises in their sleep then, no, that's not OK," he said. "But if a senior citize sitting there and nods off over the newspaper, or a college 0 student who was studying late the night bei falls asleep — to say,'No, you can't sleep' — isn't that kind of harsh? It's not caring." The Lombard library decided to consider allowing sleeping after consulting with Warren Graham, a libr securl • 0 consultant from Charlotte, N.C. Graham had worked at a library in that community where sleeping was outlawed, but he said that decis' I of 3 12/122012 11:54 AM Library no longer throws book at smozers - Chicago'Fribune http:/larticles.chicagotribune.coml20I1-12-02/news/ct-met-library-sl... should depend on each library's circumstances. Agenda Item 5B-18 "Some libraries have so many people coming in with nowhere to go and nothing to do that everywhere 3 look there are people asleep," he said. Macey Morales, a spokeswoman for the Chicago -based American Library Association, agreed. She said 1 organization does not keep track of the policies libraries implement or how they handle sleeping in their facilities. But she said each should craft rules that suit its needs. "Libraries are local institutions," she said in an email. "Each one makes policies and procedures that fit needs and resources of their communities." In downtown Naperville, the Nichols Library, which also is near a shelter, allows sleeping as long as it is prolonged or disruptive, said John Spears, director of the city's library system. The Chicago Public Library, however, bans sleeping even when it isn t bothering others. "Everyone is to remain awake," said Leland Elder, a library spokesman. "If a person falls asleep, we'll in them. If it continues then they'd be asked to leave for the remainder of the day." The Joliet Public Library reviewed its policies in August and decided to maintain its sleeping ban, an oft said. "We don't require that anyone sit and read a book, but we do draw the line at sleeping," said Dianne Ha the director. "SIeeping is more a hotel or motel activity." The Joliet library is within walking distance of a shelter and is frequented by the homeless, Harmon sail Citing the stresses imposed by a bad economv 0, she said the library is experiencing more patron behav problems overall. Sometimes, shelter clients are the least troublesome, she said. "We've seen people who are irate over small issues — over an overdue fine of 25 cents," she said. "The st our economy is having ripple effects. People are feeling anxious, sad and angry." Graham agreed that libraries nationwide are seeing more use and with it, patrons who act up. That is er more reason, he said, for officials to look at the rules. For example, he said he knows of a library that specifically outlawed "peeping, following and staring." Even though the Helen Plum Library strives to be compassionate, he said, most librarians need to be fir about what they will accept. "My message is, 'Look, just because you're a public library you don't have to stand there and be abused) people,"' he said. "It helps empower them to know that." DuPage PADS Executive Director Carol Simler applauds the Lombard library's efforts to accommodate homeless. These include allowing them to sleep there and having a community relations committee that seeks to balance the needs of shelter clients with those of other patrons. The library, which also has a security guard, recently started showing a movie at 4 p.m. on Tuesdays the attracted an audience that includes the homeless. 2 of 12/12/2012 11:54 AM Agenda Item 6B-1 Children's Services Report Prepared for the Iowa City Public Library Board of Trustees, December 20, 2012 meeting By Vickie Pasicznyuk, Children's Services Coordinator Libraries continually evolve to meet the needs of their communities —it's at the heart of why we exist. A recent trend in children's services is offering "sensory" storytimes, in response to the increasing number of children being diagnosed with autism spectrum disorders. These storytimes mix books, songs, movement, and sensory activities in a format designed for children with developmental disabilities, including autism. Sensory storytimes also provide a safe environment for parents who are concerned that their kids who might be perceived as "disruptive" in traditional storytimes. The Iowa City Public Library will soon be equipped to offer sensory storytimes, thanks to one of our hourly staff, Jackie Biger. Jackie is a librarian and graduate student working toward her teaching certification. She was recently awarded a fellowship with the Obermann Graduate Institute on Engagement and the Academy. This prestigious opportunity is a week-long fellowship in which graduate students tackle projects that combine academia with scholarship, volunteerism, service learning or community activism. Jackie will be designing sensory storytimes to provide added service to children and adults with learning disabilities. Her goal is to provide groundwork for programming that serves the needs of this population and promotes literacy and joy in reading. She will also work on writing and creating storytime kits that can be used in a library setting. We look forward to working with Jackie and learning from her! Other Children's Room Highlights: • Nursing room renovation The Children's Room has an area where mothers can privately nurse their babies. We've given this room a mini - makeover, and it's now more welcoming than ever. We added fresh art on the walls, comfortable cushions on the rocking chair, and a basket of board books for siblings. • Kids Chess Tournament On November 17, we held our annual Kids Chess Tournament. This year the competition was in memory of Steve Young, a longtime organizer of the event who died in February. Over 60 kids and even more parents participated in the program. • Ellen Buchanan Storytime On December 6, Library benefactor Ellen Buchanan entertained the storytime crowd with stories and puppets. We appreciate her many contributions to the Library! Agenda Item 613-2 Collection Services Department Prepared for the December 20, 2012 meeting of the Iowa City Public Library Board of Trustees by Barbara Black, Collection Services Coordinator CIRCULATING E-READERS The Library has a long tradition of offering audiovisual equipment available for checkout. Though most were to support our value that collections offered should not be limited only to those who had the necessary equipment, over the years it also included some equipment that the public needed for presentations or to create their own content, such as overhead projectors and video cameras. As we look ahead it becomes apparent that more and more content is becoming integrated with the equipment not always separately. In light of this, Susan suggested taking a fresh look at circulating equipment as a collection, some that may not include content but laying the foundation for those that would, such as circulating tablet computers. A line was created in the Materials Budget and a Library Assistant assigned to serve as liaison, creating synergy between the Innovation and Selectors groups to determine what equipment/devices we might offer. He was also given responsibility for recommending and implementing how the various items would be packaged and circulated. The end of November marked the first implementation of this approach when we began offering two Kindle eReaders for checkout. Brian Visser, staff assigned to manage the collection, recommended Kindles for ease of use by patrons but his research also found that Amazon offers software that will help the Library to secure their use. Unlike the eAudia devices we offer, meant to provide users without devices access to offerings in Overdrive, the eReaders are preloaded with Library purchased content recommended by staff who select eBooks for the Overdrive collection —two with titles of interest to adults and two with titles of interest to children. We started conservatively to make certain of interest but with 14 holds currently on the devices for adults, it would not be surprising that a decision will be made to offer additional pre -loaded eReaders if interest is sustained. I DIDN'T BUILD THAT Cleaning out files led me back to the annual report for the first year I became a coordinator in July of 1993. Hal had decided he no longer wanted to be a manager and stepped down as TS Coordinator and I was appointed. My first year expenditures for materials were $315,514, 22,770 items were added and 18,067 withdrawn for a collection of 193,200 items. In FY12 expenditures for materials were about $709,000, nearly 37,000 items were added and just over 28,000 withdrawn for a collection of just over 242,000. In FY94, TS staff included 7.75 permanent FTE and 3 hourly staff. In FY12, with nearly double the expenditures and a third more items handled, the department is made up of 7.25 permanent FTEs and 4 hourly staff. Technology has certainly created efficiencies, but with growing complexity due to broadened formats, expanded security measures, adding responsibility for cleaning and inspection of disc collections, decisions on replacement of worn materials, sorting gift materials, responding to patron suggestions for titles to purchase and each and every person now spending some hours at a public service position, the accomplishment is notable. What has remained a constant throughout my tenure is the immeasurable commitment of those with whom I've worked. As coordinator I helped to communicate the mission, usher ideas, develop some framework, a little grease, sometimes a little brake and counted on staff to bring the Library's plans and collections to fruition. I have never ceased to be amazed by the work ethic, the intellect brought to problem -solving and the devotion to serve the public exhibited among all staff but most particularly those in Collection Services, whose work remains largely unseen. Their work is documented in the numbers of items added and withdrawn but the work behind those numbers is mostly hidden. Yet, the Agenda Item 6B-3 public's benefit is ever-present in every step they take to put materials on the shelf. From careful consideration by Selectors, prompt and accurate ordering and receiving, rushing titles with holds, assigning call numbers and subject headings to ensure easy access, processingthat keeps materials presentable and input of data that provides information for future collection development, every person approaches their part with seriousness and dedication and a personal investment in providing a top- notch collection. As a first year coordinator, hoping to document their work in the same context as regularly reported statistics such as the number of questions answered and circulations per hour, I included the following in my first annual report: "The number of materials handled by Technical Services staff continued to grow this year but with less than the phenomenal jumps it had taken with the effects of the Library's levy were first felt. The addition of 22,770 items to the collection in FY94 meant that each week approximately 438 items went through the steps of being ordered, received, searched, cataloged, processed, and authorized for payment, involving a different staff person in each step —a whopping 2,627 individual steps performed each week (about 1 step every minute and a half) resulting in 6.7 new items added each hour. In addition more than 500 different magazine titles were ordered and received, totaling somewhere in the neighborhood of 16,000 magazines checked in and readied for use," The processes -- and most dramatically the numbers — have changed through the years but the outcome remains the same. I have come to work every day with anticipation, buoyed by the energy and commitment of my colleagues and it has been my privilege to serve the Iowa City community. INFORMATION TECHNOLOGY REPORT TO LIBRARY BOARD (November -December, 2012) Agenda Item 66-4 Hal Penick, IT Coordinator F2 "This Old Mouse" — More 1� Floor Remodeling from an IT Perspective After staying just ahead of the electricians, carpet layers and furniture installers for several weeks, most of the equipment moves on the V Floor have been completed. The staff at the new Help Desk have new computers, two new self -check machines and most of the catalogs have been installed as well has moving phones, printers, and credit card lines. Two Express Internet machines are on the way. In addition to the physical changes, IT staff had to deal with several software compatibility issues that came with switching to a new operating system. There is still some "settling in" work to be done but for the most part we are at the stage where we can step back, enjoy a job well done and start planning for the next phase. 12 Drop -In Tech Help StorYCoro® In addition to managing the bits, bytes and bacon (all the other good stuff) of network services, IT staff also pair with staff from Reference and Instruction Services to provide a service called "Drop -In Tech Help." For eight hours a week staff from the library is available in the Computer Lab to assist patrons with their technology needs. Although the variety of questions is legion many people come simply looking for some help with basic computer needs. Here is just a sample of some of the story lines that have come out of these sessions: • Patron needed help on the internet to find continuing education classes through the university and to find an investigative website to find her biological father. o I printed out the pdf of classes and their descriptions for her. (Patron doesn't have the Internet at home, and wasn't able to do any more research on the internet after leaving the lab.) Afterwards the patron told me she had never met her father, and wanted help typing out information about herself and dad. I typed out the information, scanned a picture of her to attach to the story, and sent it in to the investigators, She was very thankful. Patron was looking for help applying online for a job. He had minimal computer skills and spoke limited English. His friend helped as a language interpreter. o I helped him set up a Hotmail account (he thought he had one already but didn't) and I learned to never steer people towards Hotmail again due to their super difficult setup page. After getting the Hotmail account active (F5 F5) we were able to sign up for yet another online application page for temporary work in Iowa City. I helped him with the lengthy form and he was able to get confirmation so he could go in for his interview! • Helped a couple with their new Nexus 7. They wanted tips and also wanted to add Overdrive Media Console. Patron needed help filling out an online job application. He had limited computer skills but ended up getting the hang of using the mouse very quickly. o Helped the patron set up a Gmai! email account. Explained briefly how to use Gmall. Logged into the employer's page and made an account with them, got his application submitted. A patron had a virus on her HP laptop. This was the second day she'd been in for assistance. Yesterday she worked with a couple people to download Malwarebytes and ran a couple scans. Problems were detected and quarantined, and the computer re -booted, but the problem still existed. o Per instructions, the patron had backed up her personal files on her computer and saved them somewhere else. We performed a restore to a previous date. At first it seemed like the virus was removed, but it turns out it wasn't. She might come back in next week, or take her computer in to get repaired/looked at. Another option for her is to do a complete restore of Windows. Agenda Item 613-5 • A patron wanted help setting up a new Zinio account. She'd had a previous, consumer account, and was running into issues with remembering her login for it, and not being able to access magazines. o She had since gotten a different email account than the one she'd used to set up her previous Zinlo account, so we agreed that it made more sense to just set up a whole new account. We went through the process of setting up the RB account and Zinio account, and she was good to go. • A young deaf woman needed help getting into her Century Link account to pay her phone bill. She was having trouble navigating their web site. Showed patron how to connect player to computer and browse file. Walked through how to select folders and files, open, rename, and delete. o Walked her through their site and she paid her bill. Create account and business group in Facebook o Showed patron how to create Facebook account and import contacts from Gmail to populate Friends list. Then created a group for her business and added a few members of her Friend's list to it. • Patron came in with a new cell phone she was unfamiliar with. Needed assistance figuring out how to use it. She also wanted to know the number for the phone. I was able to show her the basics of how to enter contacts, make and receive calls, change the volume, and the functions of most of the buttons she didn't know, Found out her number in phone settings and wrote it down for her. She was very thankful that someone was here to help her out. Patron wanted help re -activating an old email account, and learning how to send herself an email with attachments. o Email account was no longer active, so anew account was created. We went through the process of creating an email and attaching a document from her flash drive to it, and sending it, Patron wanted help with google calendar offline mode; Skype; watching video on computer; copying and pasting information into emalls o set up offline mode, worked with skype audio, learned copy & paste shortcuts, etc. Patron wanted help canceling a print job on her Mac from her wireless printer. She wanted to know how to print specific page ranges. She wanted to know about color vs. black -white printing, She wanted a text editor on her laptop. o I went into her printer setup and located the printer, there were no jobs in her print queue. She may have already deleted it from the queue or it may be that it only shows when she's in range of the printer. We discussed how to delete a job when or if it were to show up again. We went over how to see print preview and print only specific ranges rather than "all". We tried to find printer settings to toggle color on/off but they weren't present (not sure if that was due to printer being out of range?). We downloaded a free text editor for Mac called "Bean", it had many rudimentary word processing functions that she wanted (double space, change tent size). Patron wanted to know how to setup his new !Pod Shuffle device and add songs to it. He also needed help resetting his iTunes password. o We plugged it in and got the drivers installed. I showed him how to drag and drop files in !Tunes. I got his Tunes password reset through iTunes help and it turned out he forgot it was case sensitive (a persistent problem in Tunes). Agenda Item 6C Development Office Report Prepared for the Iowa City Public Library Board of Trustees December 20, 2012 meeting by Patty McCarthy, Director of Development Crafty Tote Bait on Sale Now Just in time for holidaygiv!ng, this specially designed, limited -edition canvas bag is now available to purchase. The $10.00 "Weapons of Mass Creation" tote is a unique fundraiser for the Better Building, Better Service project. The bags sold out after their introduction during the Arts & Craft Bazaar on December Sth, but we anticipate the re -order will be received prior to the Board meeting. Please contact me if you want to reserve one for delivery then. patty-mccarthv@icpl.ors or 356-5249. Arts & Crafts Bazaar Success! More than 200 customers found handmade treasures duringthe first annual Arts & Crafts Bazaar on December Bt4. The sale brought in more than $4,400 for the Better Building, Better Service remodeling project. The bazaar fundraising effort continues through sales of the aforementioned tote bags. Aftereverything was counted, generous and talented library friends donated more than 1,100 creative items to sell during the Bazaar. The one -of -a -kind donations included knitted hats, scarves, and mittens, quilts, clothing, pottery, jewelry, and home and holiday decorations. We are grateful to everyone who made something for the bazaar, and to those who shopped. Book Sale Success Too! In addition to the Arts & Crafts Bazaar, Library visitors couldn't miss the Book Sale set up in the Meeting Room A hallway. Our wonderful BookEnd volunteers sold nearly $1,100 in used books during the 6 hour sale! Social Media Plan The Iowa City Public Library Friends Foundation will explore new social media outlets as a result of work by students in the "Contemporary Topics in Marketing" class at University of Iowa. The Library Friends Foundation was one of three selected through the Iowa City Downtown District by teacher Nick Westergaard for the student's focus. Students Danny Baylis, Daniel Goldman, Emily Goddard, Max Gellerman, and Ford Schick presented their conclusions during class last month. Their recommendations include establishing a presence on Instagram for the Foundation and BookEnd, using Twitter hashtags and Facebook to link to specific pages, and incentives to attract customers to The BookEnd, and establishing relationships with students to be "ambassadors" for the store and Foundation. It was a pleasure to participate in the project and we look forward to implementing the plan. Please contact me if you would like to read it. Thank You to Community Foundation of Johnson County? Better Building, Better Service project plans to create a new Children's Technology Center in the Ellen Buchanan Children's Room received funding from the Community Foundation of Johnson County last month. It was an honor to learn that our grant request was approved and to accept the contribution during the Foundation's annual luncheon. Agenda Item 6F-1 Iowa Library Association 2012 Legislative Agenda Libraries enrich Iowa. Iowans are turning to their libraries in increasing numbers. Iowans depend on Iibraries for Internet access, early literacy programming for young children, homework assistance, health care information and, especially now, resources For job searches, career development and education. To support those vital services, the Iowa Library Association asks the General Assembly to meet the following goals in 2012: Provide additional state funding to fully implement and operate Iowa Library Services; this new agency was created by HF645 and combined the Library Service Areas and State Library into a single, streamlined agency. • Increase funding for Enrich Iowa to support the rise in Iowans' use of libraries and the additional services provided by libraries. Enrich Iowa provides direct state aid to public libraries and enables library resource sharing and interlibrary loan services, which makes Iowa's library system an efficient network accessible to all Iowans. • Enhance Iowa's workforce by providing state-wide access to high demand databases to help Iowans prepare for a wide variety of educational and career opportunities, • Recognize the important role Iowa teacher librarians play in developing 21 st century information and digital literacy skills by insuring that each school district employs a teacher librarian. • Preserve hometown governance in Iowa's public libraries by maintaining support for the poficy-making autonomy of public library boards of trustees. The Iowa Library Association will continue to monitor and address other legislative issues as they affect the Iowa library community. The Iowa Library Association is the organized voice of the Iowa library community. Its 1500 members sustain Iowa's public, academic, school and special libraries. Agenda Item 6F-2 December 7, 20I2 Honorable Members of the Iowa General Assembly-. 1 l! 1 _r CITY OF IOWA CITY On behalf of the City Council, we wish to express our sincere appreciation for your continued efforts on our community's behalf. Iowa City and our neighboring jurisdictions are fortunate to have an experienced group of advocates that are actively working on our behalf to expand economic opportunities and improve the quality of life in Eastern Iowa and throughout the state. Included in this packet are statements on the City Council's formally adopted 2013 legislative priorities. These statements aim to provide you with the City's position on key issues, as well as inform you of relevant facts and statistics about our community that will help provide local context to these important topics. As always, we are committed to providing you additional information upon request or as these and other issues are discussed during the session. Outside of the City's legislative priorities, we are committed to improving our communication with you. The City Council has approved for a second year the hiring of the Davis Brown Law Firm for contracted lobbying services. Mr. Tom Stanberry and Ms. Kate Carlucci will be working on our behalf throughout the legislative session. Please do not hesitate to engage Tom or Kate at any time. Of course, you may also contact us or the assistants in the City Manager's Office directly at any time. Included in this packet is contact information for our contracted representatives as well as the staff in the City Manager's Office. As needed, the City Manager's Office can connect you with other staff members that may have expertise on a particular issue. On our end, we will endeavor to reach out to you frequently either through direct contacts or through our contracted lobbyists. Again, thank you for your continued representation of the Iowa City community. We look forward to strengthening our relationship and working with you on the key issues in the upcoming session. Sincerely, Matt Hayek Tom Markus Mayor City Manager Agenda Item 6F-3 City of Iowa City Legislative Contact Directory city Staff Tom Markus, City Manager EmaiL• tom-markusCiowa-city.org, Office: (319) 356-5012 Cell (319)400-4018 Geoff Fruin, Assistant to the City Manager Email: geoff-fruinUiowa-city.org Office: (319) 356-5013 CeII: (319) 333-4823 Adam Bentley, Administrative Assistant to the City Manager Email: adam-bentley@iowa-city.org, Office: (319) 356-5010 CeII: (319) 321-8053 City Council Representative Matt Hayek, Mayor Email: Matt-Havek@iowa-cityorg Cell: (319) 321-6598 Davis Brown Law Firm Representatives Tom Stanberry Email: ThomasStanberry@davisbrownlaw.com Office: (515) 246-7897 Cell: (515) 720-3614 Kate Carlucci Email: katecarlucci@davisbrownlaw.com Office: (515) 246-7847 Cell: (515) 802-6908 Agenda Item GF-4 City of Iowa City, Iowa:=°';mot The State of Iowa must elect whetherto accept a 2010 federal grant in the amount of $87 million, part of a $230 million grant with the State of Illinois, that would establish regional passenger rail service connecting to Chicago. A robust passenger rail network is rapidly growing in the Midwest and it is imperative to Iowa's economic future that it be included in this initiative. Establishing service to Iowa City is the first step in a long-term strategy to connect the major population centers in Iowa. without this first step, Iowa will be placed at a significant economic disadvantage as the surrounding states will continue to leverage this major transportation network advantage. Over the last decade, Amtrak has experienced record ridership and greatly improved on -time performance. Expanding this transportation alternative will provide a significant economic boost both locally in Eastern Iowa and throughout the entire State. A Critical Statewide Economic Investment The map on the right illustrates the expansive passenger rail network that is being developed in Illinois, Missouri, Michigan, Indiana, Ohio, Wisconsin and Minnesota. If Iowa does not acceptthis federal grant, we will find ourselves at a significant regional economic disadvantage for decades to come. Leveraging today's available federal funds is the only feasible way to initiate this important project that can be expanded in the future to connect Grinnell, Des Moines, Atlantic and Council Bluffs. As the route develops, bus feeder service can be initiated to serve Cedar Rapids, Cedar Falls, Ames, Fort Dodge and Sioux City. Illinois has begun work to extend the line from Chicago to Moline using their portion of the federal grant. If Iowa rejects the federal funds, those dollars will be redirected to other states and exacerbate Iowa's economic disadvantage. Midwest Regional Rail System uJ 1w n , 114n+ o.m • � e nn. e....a MnF x s...,„ .: coon c,,.�... .,�, � , �d �tiLs/,►�o,«., .��. •...gym c.w.• ro,.n, w•yY,.,,. , . Benefits to Eastern Iowa • Expansion and diversification of the regional transportation network (including the Quad Cities and Cedar Rapids areas) • Enhanced tourism opportunities for the region • Aid in the recruitment and retention efforts of the University of Iowa, the region's largest economic driver • Provide safe, reliable and affordable business and personal travel options • Infill transit oriented economic development catalyst in Iowa City's Riverfront Crossings Area Agenda Item 6F-5 A rapidly growing affordable, transportation option for Iowans Amtrak Ridership Growth • 49%increase in ridership FY2000-FY2012 • New annual ridership record set in 9 of the last 32,°o°,w° 10 years 33.=,W0 x . All-time record of more than 31. 2 million 30.000.000 passengers in FY2012 29.mo,m° • 25 of 44 routes set ridership records in FY2012: g x�.000.00° o Chicago to St. Lours a 2°,°°0,W9 o Chicago to Milwaukee 21,o°o,°90 o Chicago to Port Huron ` W°. o St. Louis to Kansas City 13,WO WO • Amtrak's on -time performance is 83%, which is the highest level in 12 years and rivals the air industry. On -time performance on regional ,p �' �' 41 01 41 01 11 hp' yory routes such as the Chicago to Council Bluffs/ Fiscal Year Omaha line is often considerably higher. • Regional routes have fewer delays than cross- a..r mix country routes Passenger Rail Success in other Midwestern University Communities: Carbondale, IL Southern Illinois Univ. 114,000 riders 310 miles to Chicago 6 Trains Daily Average Fare: $42 Normal, IL Illinois State Univ. 209,000 riders 124 miles to Chicago 10 Trains Daily Average Fare: $21 Ann Arbor, MI University of Michigan 138,000 riders 243 miles to Chicago 6 Trains Daily Average Fare: $36 Note: the distance from Iowa City to Chicago is approximately 220 miles Champaign, IL University of Illinois 140,000 riders 129 miles to Chicago 6 Trains Daily Average Fare: $27 East Lansing, MI Michigan State Univ. 62,000 riders 208 miles to Chicago 6 Trains Daily Average Fare: $30 Agenda Item 6F-6 Iowa City is an advocate for property tax relief that does not impact the ability of local governments to provide necessary services and infrastructure or that necessitates a tax shift to residential taxpayers. Iowa City is strongly opposed to the reclassification of multiple family residential units from commercial to residential. This change will have a disproportionate impact to Iowa City and other university communities and will not yield significant savings to renters in those areas, where vacancy rates are consistently low. If tax reform is pursued in a manner that impacts local governments, then consideration should be given to alternative revenue sources that would give cities flexibility to protect against service cuts or tax shifts. Additional local taxing authority has been granted to home rule cities in other states with success. Such authority may include increased flexibility in hotel/motel taxes and sales taxes, or it could include new sources such as food and beverage or liquor taxes. Local taxing decisions can reduce property tax burdens, while allowing for a greater portion of taxes to be captured from out-of-state visitors. Iowa City General Fund by the Numbers: • Property taxes make up over 60% of the General Fund revenue • Approximately 75% of the General Fund expenses are personnel -related costs Service cuts prompted by property tax revenue loss will negatively impact personnel levels within the City or cause costly tax shifts to residential property owners. Agenda Item 6F-7 Financial Impact of Property Tax Reform ■ Rollback of Commercial Rates A muiti-year phased rollback approach that reduces the commercial rates 3% per year equates to an annual loss of property tax revenue totaling approximately $620,000. Note: Any phased rollback approach would lead to a compounding of these numbers, exacerbating the need for dramatic service cuts or tax shifts. $620,000 equates to the equivalent of approximately 8.5 newly hired police officers. ffffffffl Without service cuts, the City tax rate would have to increase approximately $.20 per year of the rollback to compensate for the revenue loss. The owner of a house assessed at $200,000 would pay approximately $21 more in City taxes each year. After five years, the homeowner would be paying over $105 in additional taxes each subsequent year (assuming FY2013 tax rates and rollback figures). ■ Reclassifying Multiple Family Buildings Reclassifying multiple family buildings from commercial to residential will have a devastating effect on Iowa City and necessitate deep service cuts and tax shifts without providing any real benefit to renters. A fully implemented reclassification would result in property tax loss of $2.6 million to the City of Iowa City and approximately $6 million to the community when considering other local taxing jurisdictions (e.g. school district and county). $2.6 million equates to nearly one third of the Iowa City Fire Department budget. In FY2013, the Iowa City City Council reduced the property tax levy by $.57, which was the largest reduction among the ten most populated cities in the state. It is estimated that the FY2014 budget will include another reduction in the levy. Combined, these rates will produce a significant savings for commercial property owners without any mandated tax reform. The Iowa City City Council is committed to property tax relief through well -planned local decision -making. Agenda Item 6F-8 L . City of Iowa City; Iowa .4 Cities depend on road use tax funding to support a healthy road and bridge infrastructure that serves the local taxpayers and businesses. Due to increased fuel economy, lower vehicle ownership rates and the expansion of alternative travel options, growth in road use tax revenues have not kept pace with the rising costs of labor, materials and construction costs. As a result, cities are deferring more maintenance projects and are shifting the financial burden to property taxes. Without an increase in the road use tax there will be continued deterioration of our road and bridge network and increasing pressures on property tax paying residents and businesses. This issue directly impacts Iowa's abilityto maintain and expand our local and statewide economies. The increases in road use tax revenue have not sufficiently kept up with the costs of labor and construction. As a result, an increasing number of projects are deferred or funded with property taxes through general obligation bonds. While it is not fiscally prudent to sell general obligation bonds to perform maintenance work, the alternative — deferred maintenance — is by no means in the tax payer's interest. Deferred maintenance significantly shortens pavement life and ultimately increases lifecycle cost. Agenda Item 6F-9 Iowa City Pavement Condition Trend Pavement Condition 2005 % of System 2009 % of System % Increase or Decrease Excellent 2% 4% +2% Good 32% 23% -9% Fair 34% 33% -1% Poor 22% 1 25% +3% Very Poor 10% 16% +6% Iowa City's pavement management data (collected by the IDOT) shows that conditions are trendingfrom the "fair & good" categories to the "poor & very poor" categories, confirming the impact of deferred maintenance. This results in more reconstruction and major maintenance projects, financed by general obligation bonds. This shifts the cost of road maintenance and finance costs to the property tax payer and not necessarily the users of the roadways. Distribution of Road Use Tax Revenue Iowa City advocates that additional revenues generated by an increase be distributed by the means that are already in place. Considerable study has gone into evaluating the distribution of Iowa's road use tax revenues. Time and again it has been shown that how the pie is cut is not the problem. The pie simply has not grown as fast as inflation. Altering the distribution method will create winners and losers, malting legislative passage more difficult. An increase in the fuel tax will leverage funds from out-of- state travelers and reduce local property tax pressures on Iowans and the business community. Without an increase in this funding source, the deferred maintenance on our trans- portation network will continue to grow and create a tremen- dous financial and economic burden for the State. Iowa City urges the legislature to explore mechanisms to increase funding for critical road and bridge infrastructure projects. Agenda Item 6F-10 City of Iowa City, Iowa Cities that are required to participate in the State's Municipal Fire & Police Retirement System of Iowa (MFPRSI) pension program are experiencing rapidly growing costs. Since FY2011, Iowa City's contribution into the pension system has grown by 62%, or approximately $1,OOQ000. These rapidly increasing costs are inflating local property tax rates. The State should carefully examine the long-term financial feasibility of this system and consider reforms that protect taxpayers and ensure that our public safety employees have fair benefits that can be sustained and counted on in their retirement years. Without sustainable reform, it is unlikely � f � o, m�'�4 that communities will be able to continue to meet their obligations to our public safety personnel without significant service cuts or tax increases. Current Pension Contribution Rates: IPERS vs. MFPRSI* FY2014 Projection I PAN MFPRSI Employee Rate 5.78% 9.4% Employer Rate 8.67% 130.12% *Unlike IPERS, all increased costs in the pension system are the responsibility of cities and not shared with employees. Active members in MFPRSI are less than 50%of all the system participants, with a decreasing trend. With the baby boomer generation retiring, it is likely that trend will continue, forcing even greater financial contributions from cities to support the pension burden. The continued underperformance of the investment portfolio, relative to actuarial assumptions, will also drive municipal contributions higher in future years. Last year, the MFPRSI rate of return was 1.08%, far below the assumptions that are generally used. Agenda Item 6F-11 $4,000,000 City of Iowa City $3soo,000 MFPRSI $3,000,000 Contributions $2,500,000 -- - - - $2,000,000 $1,500,000 $1,000,000 $500,000 $ FY 2011 FY 2012 FY 2013` FY 2014• 1 FY 2015" 1 FY 2016" ■ City of Iowa City MFPRSI $I 653,589 $2,277,292 $2,462,514 $2,677,851 $3,140,553 $3,404,373 Contributions MPercent lncrease 38% 8% 9% 17% SO/ - estimate based on State of Iowa projections. • Over the six year period from R2011 to FY2016, the overall increase in Iowa City's MFPRSI contribution is expected to total $1.75 million, an increase of 106%. The estimated one-year increase in the FY2014 MFPRSI contribution for Iowa City is $215,000, which accou nts for approximately $.07 on the City tax levy. Over the six year period from FY2011 to FY2016, the estimated increase equates to a $.56 increase in the City tax levy. A $.56 increase In the tax rate equates to approximately $58 dollars in additional Iowa City property taxes for a homeowner with property assessed at $200,000 (assuming 2013 tax rates and rollbacks). While Iowa City supports the MFPRSl Board's recommendation to have the State contribute to the pension system, we believe structural reform is necessary to ensure the sustainability of the program and to provide an equitable environment among Iowa cities. Agenda Item 6G Recommended gift books for kids By Katherine Habley For the Gazette Need a few suggestions for books to give to your kids, grandchildren, or nieces and nephews this Christmas season? Here are a few titles that are sure to please. For babies and toddlers on your Christmas Iist, check out these great board books: Number Work 1-2-3 and Letter Work O-B-.I by Bobby and June George are great concept books to help your little ones learn to count up to 10 and recognize letters of the alphabet. The texture on the numbers and letters will appeal to one- and two -year -olds and is a great way to trace with your finger how to write the numbers and letters —terrific pre -literacy skills. I love the larger format board book Everywhere Babies by Susan Meyers, iuustrated by Marla Frazee. It is a loving and realistic portrayal of all kinds of human babies sleeping, eating, playing, making noises, crawling and walking. For three- to six -year -olds, some favorite new picture books are: Bear Has a Story to Tell by Philip C. Snead, illustrated by his wife, Erin E. Snead, who won the Caldecott Award for her pictures in their book, A Sick Day forAmos McGee. This is a beautiful book about a helpful bear who wants to share a story with his animal friends before winter sets in. For children practicing their beginning reading skills, consider the zany There's a Fly Guy in My Soup by Tedd Arnold and the endearing Penny and Her Doll by Kevin Henkes, both highly recommended for the K-2 crowd. A new book of seasonal nature poetry, Outside Your Window by children's author and biologist Nicola Davies and illustrated by Mark Hearld, makes a great gift. Kids who love to build with LEGOS will devour the new LEGO BOOK by Daniel Lipkowitz. Two chapter books in series' that girls will enjoy are Piper Reed Forever Friend by Kimberly Willis Holt about friendship and moving. The newest Amber Brown story deals with her Mom's remarriage in Amber Brown is Tickled Pink by Paula Danziger's close friends, Burce Coville and Elizabeth Levy, written seamlessly after the original author's death. A chapter book that will especially appeal to boys is the newest in the Jeff Kinney series Diary of a Wimpy Kid, the Third WheeL Another great gift for guys is Mike Lupica's True Legend, for older sports readers. Consider giving any of these books to children on your gift list. Agenda Item 6H-1 Iowa City Press Citizen Page 3 A December 9, 2012 Inaugural Arts and Crafts Bazaar a big hit at library Inaugurals Arts and Crafts Bazaar a big hit at library Fundraising goal met by noon; group plans future events By Chastity Dillard Iowa City Press -citizen Melissa Savage care- fulIy wrapped a white woven artisan scarf around her neck Saturday morning at the Iowa City Public Library's first Arts and Crafts Bazaar. "I like the local artisans and crafts in Iowa City," the Williamsburg resident said. "It's such a great place for having talented artists in wide variety" Savage was one of many to browse through an abundance of hand. crafted pieces donated by local artists and crafters. April Harder, the li- brary's public relations specialist, said this is the perfect time of year to have such an event. "Iowa City is full of so many artists," she said. "We have been getting do- nations from artists and crafters since mid-No- vemben" All funds raised will go to the Iowa City public Li- brary Friends Founda- tion, a nonprofit organiza- tion dedicated to improv- ing the library's services, programs and material quality. More than 1,10o items were donated, ranging from quilts to jewelry to pottery and more. And there were a few large donations — Fired up Iowa City Inc. donated all their unclaimed pot- tery and one individual do - hated 200 items. Library Director Su- san Craig said the goal was to rai s"2,000 at the event, Two shoppers look through artisan designs Saturday morning at the Iowa City Public Library s Arts and Crafts See LIBRARY, Page 4A Bazaar. CHASTITY DILLARDI FOR THE PRESS -CITIZEN Library which was met by noon. Harder said with this year's great turnout, the fair is definitely something the library is looping for- ward to doing again in the future. "It's nice just to give people another place to stop and look at the local artistry downtown," she said- "We've walked into a lot of people and it's fun to be out." Savage said she loves supporting local artisans. "The price is always right," she said. "That way t �✓" .f.-. >.,,e... _.k.� dr. Melissa Savage looks through artisan scarfs Saturday morning at the Iowa City Public Librarys Arts and Crafts Bazaar. CHASTHY DILLARD / FOR THE PRESS -[MIEN you can get to know the art- ists you haven't encoun- tered before." Bringing her daughter, Chloe, to the event, made the experience even more satisfying for harder. "I'm excited to bring her," she said. "She's very artistic herself and will probably go home and try to recreate what she sees." Christmas ornaments sit for sale Saturday at the Iowa Crty Public Library's Arts and Crafts Bazaar. CHASTITY DILLARD i FOR THE PRESS-CmzLN Ponnada: Library keeps up - The Daily Iowan http:fiwww.dailyiowan.com/2012/12/05/0tDinions/31151.bLtrnl Agenda Item 6H-2 THE INDEPENDENT DAILY NEWSPAPER rOR THE UNIVERSITY OF I0VdA COMMUNITY SINCE 186B PIM11 The Daily Iowan N E W 5 P A P E R O N L I N E T E L E V 1 5 1 0 N THURSDAY, DECEMHER 13, 2012 1 HOME METRO SPORTS OPINIONS 8o HOURS Ponnada: Library keeps up BY SRI PONNADA I OECEMSER 05, 2012 6:30 AM K SHRRM/6HAW THIS RRTIOLE The Iowa City Public Library now has Kindles for rent. This is great. PHOTO VIDEO By slowly trying to adapt to the new technology available, the Public Library is encouraging more people to read. Two of the Kindles are loaded with children's e-books, while the other two have popular adult e-books, such as Fifty Shades of Grey. Literary enthusiasts have been wailing for ages about the huge decline in book -reading in this generation. Actually, one -fifth of American adults have read an a -book in the past year, according to new research from the Pew Internet and American Life Project. There is also the notion that the feel of reading an a -book isn't the same as that of reading a "real" book. However, persons using a -books not only tend to read more often than non-e-book users, they also read more books overall. The research showed that a typical a -book user read 24 books in the past year, compared with their non-e-book user counterparts, who reported to have read 15. It has become an accepted truth that many people no longer read books. However, that idea is not entirely true. According to a December eon national survey by the Pew Research Center, Americans under age 3o are more likely than older adults to do reading of any sort — and three-quarters of younger Americans say they read for fun. Kindles can be checked out on a non-renewable three-week loan period with an overdue fine of $i per day. That's somewhat reasonable, but the a -books on the Kindles are limited to the titles loaded on them, and patrons can't download other titles through OverDrive or Amazon. However, for people such as me who find it awfully difficult to find the right a -book format and then download it onto the device, this makes things easy. Many persons are also willing to learn how to be tech -savvy enough to figure out downloading. A Pew Research Center survey of non-e-book readers shows that 33 percent of respondents under age 30 say they would be "very" or "somewhat" likely to take a library class on how to download e-books onto handheld devices. Having Kindles for patrons to check out at the Public Library isn't just promoting a -book use, it also encourages people to read as a whole. E-books or paperback, "p-books" — books are books. As Iong as people read them, why should we complain? 1 of 2 12/13/2012 11:11 AM Agenda Item 61-1-3 Elyse Miller From: Corridor Business Journal tnews@corridorbusiness.com> Sent: Wednesday, December 05, 2012 3:48 PM To: Elyse Miller Subject: Dec. 5 PM Update from the Corridor Business Journal Having trouble viewing this email? Click here ©0 6 E Lhe Bu�slnessJournal Today's PM Update Wednesday, Dec. 5, 2012 BreaKina new Catch up on the day before you head home for the night Focus. Real EstatelDevelooment Calendar and Stocks CBS 2/FOX 28 Headlines and Weather DAILY THEME SCHEDULE Monday - Health Care Tuesday - Education Wednesday - Real Estate/Development Thursday - PhilanthropylNon profits Friday - Arts and CIVCO appoints senior VP, general managers CIVCO Medical Solutions today announced two key management appointments for its Multi -Modality Imaging and Radiation Oncology business units. Robin Therme has been promoted to senior vice president and general manager of CIVCO's Multi -Modality Imaging (MMI) business unit. She has been with CIVCO for more than 20 years, most recently serving as senior vice president of sales and marketing. Nat Geissel will lead CIVCO's Radiation Oncology (RO) business unit as senior vice president and general manager. He joined CIVCO in June 2012 as vice president of product line management and marketing. He was previously senior director, cardiology, for Cerner Corp., a leading electronic medical record provider based in Kansas City, Me, Both will be located at CIVCO's Coralville location. Iowa City Public Library accredited Iowa Library Services has announced that the Iowa City Public Library has met the conditions for state accreditation as outlined in "In Service to Iowa: Public Libraries Standards Fifth Edition." Achieving accreditation requires a significant, ongoing local commitment to high quality library services. Agenda Item 6k-4 Entertainment Join Our Mailing List! Click above to submit your e- mail to receive our daily news updates. Please feel free to distribute this to others who may be interested in its content. /fetJ Je�'� Stan the new year all right with the redesigned CBJ Coming January 7, 2013 Quick Links Corridor Business Journal About Us Contact Us To Advertise To Submit News To change your email preferences, including adding yourself to or deleting yourself from either the AM or PM update, please visit the "Update Profile/Email Address" link at the end of this or any email update. ICPL has been recognized for its efforts in all areas of library operations including governance and funding staffing, Iibrary collection, services, public relations, access and facilities. The accreditation is valid through June 30, 2015. Of Iowa's 544 public libraries, 349 are accredited, including ICPL. Accredited libraries are recognized for being responsible to their communities and for exhibiting excellence in their provision of library services. More than two thirds of all Iowans have active public library cards and use of public libraries continues to increase each year. Iowans use public libraries to find jobs, do homework, locate a good book to read, research medical conditions, access government information and more. Accredited libraries receive a higher rate of compensation through Iowa Library Services' Enrich Iowa program. ISU athletics, Mediacom expand Cyclones.ty The Iowa State Athletics Department and Mediacom Communications today announced a five-year agreement that makes Mediacom the exclusive television partner of sports programming currently produced and streamed online by Cyclones.ty. Video coverage of live athletics events produced by Cyclones.ty will now be available exclusively to Mediacom's customers in more than 300 Iowa communities, as well as viewers in several adjacent states, at no additional charge as part of a Digital Family cable subscription. Mediacom will televise about 75 live Cyclone athletics events annually, including one football game and most home events in women's basketball, volleyball, wrestling, soccer, gymnastics and softball. Live coverage also will include five to I0 men's basketball games. Additionally, Cyclones.tv and Mediacom will televise the series of three coaches' shows with Paul Rhoads, Fred Hoiberg and Bill Fennelly; the Applebee's CYdlines Show; an Olympic Sports Spotlight; and live media conferences. Programming initially will be shown on MC22 starting with a pair of Dec. 9 basketball games being played in Hilton Coliseum. This Sunday, Mediacom customers can tune to MC22 to see the Cyclone women host Fairfield in a 1 p.m. game and the men face the University of Nebraska -Omaha at 6 p.m. Mediacom and ISU Athletics are working to create a dedicated channel for Cyclone sports programming to be available in the near future. It will be a digital channel on Mediacom's Family Cable lineup. Cyclones.ty was launched this fall as a digital TV network available online for a nominal subscription fee. The department hired former state of Iowa Sportscaster of the Year John Walters to serve as its lead reporter. Cyclones.ty is ranked No. 2 for total viewers among all of NeuLion's (web site provider) 200-plus schools. Production of the events to be shown on Mediacom will be handled by the Agenda Item 11A Visa Report 07-Dec-12 Fund — Cost Ctr -- Expend Amount Description 1000 442110 436050 $28,00 Registration 1000 442110 436050 $45.00 Registration 1000 442110 436060 $194.00 Lodging 1000 442110 4520T 0 $52.56 Office Supplies 1000 442110 455090 $141.22 Paper 1000 4421TO 469360 $19.96 Food and Beverages 1000 442500 435059 $24.95 Advertising 1000 442110 449280 $10.00 Miscellaneous Services & Charges 1000 442500 469320 $93.94 Miscellaneous Supplies 1000 442500 469360 $1 1.75 Food and Beverages 1000 442500 469320 $56.14 Miscellaneous Supplies 1000 442500 469320 $39.95 Miscellaneous Supplies 1000 442500 469320 $153.51 Miscellaneous Supplies 1000 442500 469320 $50.88 Miscellaneous Supplies 1000 442500 469320 $37.09 Miscellaneous Supplies 1000 442500 469320 $33.44 Miscellaneous Supplies 1000 442500 469360 $14.88 Food and Beverages 1000 442140 444080 $54.10 Software Repair & Maintenance Services 1000 442140 444080 $24.95 Software Repair & Maintenance Services 1000 442300 477020 $24.90 Books (Cot/Circ) 1000 442110 469360 $26.94 Food and Beverages 1000 442110 436060 $221.76 Lodging 1000 442110 436060 $110.98 Lodging 1000 442120 442010 $1 13.12 Bldg Rep & Maint 1000 442120 466040 $1 23.11 Plumbing Supplies 1000 442120 466050 $8.69 Electrical Supplies 1000 442120 466050 $78.90 Electrical Supplies Grand Total $ 7 ,794.62 Monday, December 10, 2012 Page i 0; 1 Agenda Item 11B-2 N N 11 I O Ill N O II I n Ol O N MN rl N N N I al N rl P1 P P1 II N I Ln II W 01 IA Ln I I 1 I 1 Ln II to I II II II I M � N + I W x 0 u 0m 4 1 0 E tr � f}4 P It fi •ryi fl fl k iJ r! x +� H � aaaac�n R Agenda Item 11B-2 N J H N PO ❑ rl W H w o q � i a it i m m �n sn v o a co 11 >-'. I H O rl 05 W rl II N fl O I VI [� N N rl 41 II W 'll W P N [O O OI II N II W fD If) W ry rl II r II I I I c 11 vl II II I II II II 1 II III �I fl z 1 x I x 1 x I K I 1 1 � I H 1 1 W p i 1 it4 1 � > A i U 4 m 1 C u I y Iq W j a.� f6 W -H 0 I O N ri Sr la rj QO� H i.l Agenda Item 118-3 11 I 1` W M M dl 1 .-1 O 1 0 117 I N 1 N O 1 0 C 1 M f� ri P C9 1 01 O 1 0 N I N Q1 I m N I N I 1 i I I 1 1 r r-I •i W VI 1 m I 1 d1 1 �1 I 1 i I i 1 I I i I I i I H z w >~ Vl N pl w 0 U U N O m H cn M U Sa m w m o o Q fY E G1 L N ui Sa ri F A E o °m � A U FG PWi a}�z 4R N N a W 3 w U CD w w '-I N b E Agenda Item 11B-4 o l o n m P I � II ry m 1 m II II oo u 05 I 01 II N II H I ra II r II 1 II II 1 u a n I II N II I II Iq p I II II 1 I I 11 II II II Il II II II a � u : .a f tt O rl F N b 7 ■ 9c M UL T Agenda Item 115-5 y1 I � I p I 1 I I 1 1 1 1 1 1 I A U -H N a Pe i!1 r r a N N m M a Agenda Item 11B-6 i.l o 1 0 ll m H H N a I fl II Q1 I 01 a �I n ri 1 ri II i� I i 1 R Il u m u N II I II m n I I II n I I I I n o II II I II 1 II II I # 'JI 1 4 I # I # I F 1 • F N o I F rn 4 � Wz C7 N $ O > N r-I U I A Q H a rl W O O [4 Q W O QI H I W I W I y GQ %I 1 r1 YI E a� OL W 4J W I N a H 1 y 7 1 H A I JJ rd I f] rl I Q 1 ti I ri ri w 1 d O I � 7 H N i Itl I H � I Ly F Agenda Item 116-7 w rn b w rn lnbar�ln NroNmo.-I N.-I I n W owoao Dorn I I NHNr rro HrHNwrN rin I N ol,-Iroaln Inooa I l0 h C1 N l71 N I M VI h M b M h 01 N r I h lIj IO N O N O ¢) H 1p Ia o IO r W N W o H N N N ny m Q1 N I W 01 N N d N N to T d J� I rl 01 tll 10 H VI ID Ifl 01 N I11 W W W I r H .i O r7 O W N N H r-i 1 I - - � I 1 N W IP N W W 01 T O1 I I I I I I I 1 1 1 I 1 I 1 1 Lei 1 I V 1 W CFI V I S�7 Q I -H -rl -H-H-r1 rdrl x 1 I u1 lb .a W w W S1 H N 3� UJ 7, k i U V W .i -H •fl -H zU zu t z z z 2 Q R P CL W W N fI 0 0 O O O O O += N N N fl1 fFF/] N {� H H '�7 H M' 4: G.' W RS a. ai F: z H zz00077�tm FHF.. EH�++ FHF FHF++ : 2: zUU C 11 N N w w W F4 O H H H Z 7. 7. M W w W m W H H '''yyy C9 2v ��y!l G£ N w w N H ri S W Da HIa-� I 1 I {F H H H H aH1� ?,?�1 rzwc O •H (Z 0 M M M 4 M R N S, FG HI� o H 0 H H H F H F E+ P S! F� W x £. E:w x a N W (U W W PO O w H o s. w u a a a U A w O O U U U U U U H H Z H ��pp GGqq rl N •d M N H N N �rl b 16 rtl Itl SA 1.1 R W N {a b J? yI y1 yy11 E-I N F F 4 U) W W F co W W Id a ID Ci i+ u u u 91 N E+1 •-Htl A A A A A.J 'yl R H H I 41 0 0 Q Q Q a a H H H H H H H H H H H u u O F U ri --H -A •rl 1J JJ a x z 29 u u u u R sa a s o w ° I as x a F w a � o 0 0 0 � W> H I U u UH uzdp� �ai, Ix pzd pye Q W 1 N >1 z z z U IXl 1 H H H N N 1 H VI d' H 1Fa s+ i wwww au H 10 i °o °O 0 Cryy p°+, a0 n o PW 5 ,wy rpy� U IIHa� I.a� Ian as FC r� FC FC L7 FA W A Rl El WU WU U Cq 0 0 0 0 IF2 U O O O O7 a M ��0j . a 1 a a a aaa E F E F dddQ f7 O �I N SI O0a leg P4Ix I 0 0 0 7. 7-I 2 7. U H F H H O O U r" W W la yU a W W NW' O d d RN'. a H H H WSW+ RW� FG H H A W U U U W@ LtI H H H w M Q Q WWuu 4 0 N Ol O r ur o 1!I N 1f1 111 Ln ICI Ol O H N U O M H W h W N N W ,1G CJ O O O H 0 W H O 0 0 0 O 0 M tll d d •'1 O dl N M N N w m M M In Ifl M H N p N w 0 N In O T m T� O N N M N 0 r M Ln M N ly o o p W W o H M o H m m m dt Q1 0 o M m M M M A rn W % W H H H o o a H H H H r H H H H N O H H H H H H r H H U Q7 CL O O O Ill N N H N N H N ri r r h h U 0 o r r r h r r r h m � a Y Y w A a Agenda Item 118-8 N Er m a O O W n 0 0 0 4 M 0 H O O a IA 111 O N a a 0 M I W N a N M Ill H O m 10 I 0 III l O a m M d N 1 a 0 a N N a to a a W a I m v In ri M w a m m� 1 H q dI N O W m O h m m ul w m O N N Ln I w n H m m w W N H W N N N O O N N v1 n N M M M m n Il} a m M M I ql M dI n M H m M m N H H In M H P p N m In I O H 1p N M a C H N tll I H I V M I I I I I 1 1 I I � I I I d N U r I u U y I H SA I � � I @ m w m U N W to a -4 H H w C i4 U U d W N C I L L 11 w Vl C m U w H H �H -H -H N Vl -H > IV Id 44 H H H m A P, €4 H I N •H -yyH £ aJ H •.i EW a� p, O. CL *Yl I u f1 IN k (d FL N Lai rCn m 1-f W I v -H i.1 m W to bl L, U H L C C 1•d U (V. q I PI y C rn m H C C C C m C O rn u 0) to S I •H C Sa •.I -.l •H -H -H •H W -H •H N m C C C ra I m 0 N E w m ro 41 N ro ro N rt m m m m H )_I -.i -.i H H I H m b1 CTI m C C4 C C a' £ w W U 7 N U w w m 16 I }I bi C C m O O N- 1 -.+ d) U -H 0 3 m N m x I !M ro C �I -H •H W yy 10 W N m H H wY al b+ W w H yy Q) 4) •d W N 4) I 4I .H C V 7. M1❑❑m1 I❑❑Id� a s ❑ O} H ❑ m O O D U Lt, i 0 A -uHl N -.Ci •m 0 a H H Sw1 N IV v 0 10 0 a w Ul '%I W W CI 1-1 m m N I4 H H ,p` b b N a' m a' m H a a a U m H in C N w X X bi m U L w mu tr1 to b1 71 ry' rd 00 U U U U J a m �C1 �� �d A H� w U U U H M rV •.H .1 O 7 C O .mi W IC'C 'rI .mi a O x W E rj H U W W Pq N H g m O O w w W W O Q E F 3 a S E m z I Q I H w + a u a z u H H O F U N OH C a O O F H O qp Y+ N U H u O U U I U U .] 4 .1 2 c7 U' H P w U rn O 7!1 2 �4 U W .l H n9 au 0 E w o w H H } I a I4 >1 N$ w w 0 Ul H I m w a p; 9 z z z t7 �� O W w F z Pa' W W F W W pw N co U' U' x 14 IU7 10-1 z UH 'j'j.. �*-I+ �a' �4 I rn r� ww.7 H+ U w 1Hi H U U .`tl F�- 'UZ. O O I P m H H rHr� Q m z a [4 a .] 2 H H H H W W� w al [�7 W E E 7 I S4 F ra N fUm x rn O w H a a Ou O rC q m N cK p a A c7 r7 I w H .7 Q U -- H H U .] m U N N W g q E} a a a {{qq a U0.' O Ci r$ W 'Zi 0 0 0 H O O U H H$ W HQ' r.� W a Q Q u u u F77 g w x x o a a PP m F} g F w7 w w m u u w w � I� M yI 4 H Ill n O a1 C ul N M W �0 0l M 4 a+ N dI d1 -H P W N n 4 tlI H N O O m H Ill 1f1 M I9 a1 0 A m m m m v I 01 O1 m O O O, Ot 4, 01 O O 01 61 O Ol O 01 O � O O O1 ¢RI 6Y 0 01 01 Ot !T 01 01 •C I H H H N N H H H H H H ci H N H N H N H N N H 7 H H H ri H H H H U I hr nnnl-rhnmwn nr�nnhnnnhr rq rrhnnh nr k M M Agenda Item I1B-9 M 0 w M M H H [— H w 0 0 0, M r w N M M M Ln h M o o 0 o W M W 0 dl I Ln h N N H N o 0 0 01 1 H a1 r o w w H C M M o M 0 tl r 0 I W li7 M r➢ r W N W 0 4 h I N h 61 W N 0 H r N H O 0 M 0 W W H I 1p N H 01 N M W H m M M r I N N r W g W W Lp rL W M O VI M N H w M M h U I H yl N h m m I In M N H to H H 0 M o yl de H H r N Li N N I I ri I I I I 1 I I I I 1 I I I i I 1 I I N N r�i I N U I •H W I 3d u a W \ w [2.7 O ra N m m ¢, a 01 W d1 a W E yJ a W -H W •H •H H W -H ::$ q E HH .O, i m H C) H (6 a) U) y q fn 'ZI H, I W 0 . i 41 D,, •.-M P4O! ri ra a u u q 10 H w o u 1 jl, d () (D 921 M 7 Q, :j H 1 I I I M a E M o7 I a y -H H s4 w U)0 p, w ,C O O 0 W O I 7 H W u a u J7 C P4 .H -H W U ..., ru •• q q -� •• �V11 pm; rl q I V) tr ¢, 'c {j M Qt u In bl N u u '0 ro i1 u U U b) ro u u Q: u u U u u 2 7 H i C S ro •H W C C ?4 w 74 1 "� `� i1 M 1-I H C -H H H E ?, , I H N IH it I W - Id W 41 -H N W -ri a dl -H O Q Q -H -H -H -H -H j -H -H -H O 0 -H -H pQ O I N W Id u W d} � m •H u -.i U U U U 'd u U m u -•1 U U m E I O W x 0 7 w 3 0 W k H �•O 0 A\�\�� C �.� H �9d �\\ W H r dl 1 H W 0 4 0 N 0 N O U 7 0 0 U U v u 0 0 k U A 1i � U it U N Q N I Q U Id t11 r 0 u 'A fi' 0 W it Ali -H -H V M rd it O -H r0 Id fO Ili co Ili co M H V Id o u p, M F, d cd d m a u U U u U U u 41 a.1 U u a u u u al a >+ H q M — R u u---_ x u__ rd_ 0 d_ W O H I H a 11 U M H a .H a -H O •H H •H 0 0 0 N o I O U dJ H i+ u 41 H dl -H a W W 01 W W 0 W W P1 H W -H -H W W H w u u U u M u 0 u 0 u u C Id X U 1 1 X .x X X of I X X gq X U U Y X q a HI W M d1 w ro W ¢, W U 0 W -H U O U 0 {" 0 0 u 0 ro C 0 0 3 0 U U 0 0 -H (U H rd •H •H w 0 0 -H 0 O O 0 0 0 •H O O O 6 O •H •H O O E I$ ,� W f• M E a z 8 z E a E P7 w 7+ 7., M M w M > z 14 M g M a w M M z 0 O � O I 7� Pwi E w w5H H H I U a H 0 1 a E 2W H2 Q a I SI 0 ° w w w r a a z z H HUMH N W w W w A u U a pI Q O i❑ U u M M x M w W 'D a n Q E 'J E ro u 0 0 0 0 H u u 0 0 o a o 0 0 0 z z z z a Q ' I Z a v1 a' `w I� GA M MW W W H H 0 C7 0t7 O I H a Q N a a to a' a' 0.' iw a' fk a' N. W 0 O H H 00000000H H H a O x w u w w w a a a a a aHEM H H oaa, NrNr�Z as cv mW Q a Q Q Q Q Q Q Q Q o o Q Q w w I E U [� R1 H x y H S4 H E N H E F E N a 0 a s 7r H H a q E+ w O O W W W It1 W Q Ix Ib 0 E Q W w �QZ R xx I0 om U U M w z ,[q0 0 '`c�µ�' ��µ] r��] `r�� z U g W W w a II � Iw-1 £ x O m � Q cC FE PU W� Rl FA IA W U H rd yt I O� In M If, �9 r N 0 5T r W dl •H O N N N N r 0 N N r N M W 01 H 0 N M ,u I M O 1O M tO r W h 0 r M iJ 6 N Idl N N N 1 O N U N ❑1 N N M l0 b Oi U I N M a r M M M N h 0 r M 4) M N N M M M r 01 n h M M h M n M M M W I H m© OI li H 01 H H N IT H d OI U1 H H H to H H H H H H H H to H H H ,fa I H H N H H H H H H N H H Id ri H H ri H H H H H rl ri H ri ri H H rl r1 U I f• r r r r h r r r h r r S h h h h h r h h h h h r h h A h h r x r iI Agenda Item 116-10 W N 0 0 Q1 O N lO r 01 0 0 ri 0 61 1� M r1 O H H W W 0 0 0 I �I dl dr 1 N l� o o u) 0 0 In H o u1 0 o m r� o to w o N m a rI o a a I� m I m I m a Irl o r.l a to o m rl a o N In W o In r� In o in m In In ur u) I u1 H I H I a N ri O H O tp H m rl W O W N W 01 a W N 1I1 0 I�1 01 H I� d I r 0 1 0 L I N H N N H H NI H r H H M M 1[1 0 rl M H N N a I N N I ry - a I I I I I I I I I I I 1 1 1 I 1 I I I I 1 I I I I I l 1 Cn 4i 1 dl O .H ] O •� El 0 a A p m m o M g CD UJ U u u) -H rt o aN ON B a u m I .,� .H -,� I •H 0 .rd I 1 O D N r 'r1 'd — •tl -. 'tl Q w 'b v H A A H ti m p 1 0 0 0 U U N U 'EAU U 01 N U U b N dJ 0 U b U U b u u m p1 G I r i1 N,' •H H N . •H U }i HI i1 q H •H •H u , u I C q O> -H �' u uC, C G W 'a I O I O "� 0.' it W r--1 16 W I U U v G) U d) N U U U uu11 N N -H N N^ a) N -H -.i N -.i }4 I '-I � r w��� s� ., w V C ,� r4 s4 m 0 ro r G v �4 ., N I iJ a-+ ,q A JJ ,4 W aJ 41 0 N A 0 1 O A 0 w w 0 C 0 w Q ;:s N I I id N y U U C Z t W b U d w It ld M 01 U U U w M w 4 w R1 W •H IC v '0 w w a U dJ PS -H U H 0 Q 0 fx f] aJ M CL E A yJ Id m— M P4 -- a Id P,' F U 16 a ai u V. C u U U , O O I 0 0 O O� 0 -H O�� G) -H 0 0 -H 1 4)1 U 1 m m H r-1 N H iJ M M M ♦J rl 4J •�I W N iJ JJ n W 'H -H Fv U r U 1 X -'4E ii d 7; -'4 X .X CC 1J 1 L� 0 C -H I AJ AJ 1 -H -H -H Id k ld 1 0 0 S ,? 0 g -H 0 0 0 -H -H U C.' -H -H H C U U [.' W ri 0 4l Q u M W n Q W Q n�'. WO W P) a Q� 44 2 Q a a 0 2 L: W 2 0 F a H H U O a El F IZ-i F U LWJ U U M CG H H?>? H E H O ff+ ❑ap pAA ylw >1 w ww a W WW1 El ,u�a11 fL C4 ❑ w Ho �H �1 >I ,7. 7y rY. 1H-1 rail M 'n � m H u U U O x x 2 u `A £ ��� g W PW1 z .4 4 W N O O 9 �W�77 H 9 A: CW7 W O M Q m 17 H .a] r•C H Vl W H p aq fUA m as WOx�p,pWp99HI-].71.7D�FFOOvHiN W W Q.7rx W W rH-1 2� W� M P: W W N Ix LK U� a K D E a IwI.o� or��g7�a�F �{�]wwaooHa1.��'m a Q o 2 'y am 2 2u o O V I py pH ,? W W a W W 0 r{ 40 U U Q W C9 X H H H H H F7 $$Z� 0 w w w a a F F q! r N w a M H m N U) W N r H m M v O H r m N o H M w M 0 0 w r m r 0 0 r r a r r a W W dl W m N H W W N U I p 05 O r r 0 0 r r r O r r r-i W I o a1 o M 0 01 0 w C1 0 o 0 N 1f1 01 01 M �\ M o M C1 T. I rl rl N r1 N r1 .i r-1 H r-1 ff H .-1 N N H r-I H ni rl H .i rl r-1 H .� ri r� H H H .-1 rl r-1 N r-1 rl H H N ri m En H M H a Agenda Item 118-11 m m m w 41 D d� Xr Agenda Item 118-12 m tn la [L 0 1 0 1 0 1) 1 0 l o l o u 1 0 l o l o q 1 N I N I ry II J�1 I W I W 1 dl II any I I 1 I I II 1 II 1 I 1 II 1 1 1 1 I I I I I II I I 1 I I I 1 I I I 1 I II 1 II II I 1 i N II U 1 I ri I � I �u] x I � u H y 1 C N PI � -•i [{ H a U I '[r4j F7 r] J1 TV N i V] UaaJ .-I Q I FI F 7~ i ro N W O S H ; 14 H � V] (a N 1 N I N rll R O H b 0 H 1 11 14 [p�4 WO % OH CA W i N iL p W. q > H H I ] F 1 U 0 1 R [W 1 I FO I I E. E. b 1 w r ! I I H E w H I rn o U In U u 1 0 9 H 0 ifJ 1u 41 (u 9). 3k 1 �r W v I W w ti u s� m .a l F Agenda Item 11B-13 JJ O A x U w x u W 0 N a H GI o G a S m m W Q W m HPQ q £ 'A F W H ul fQ N �'• a w W O o H W H W W rl ~ A H O W H a q x a F W 0+ a� H x a0 7 F a H a u o d w N w a w I!1 a I yl 1 LO II P t�l I N I N II N PI I N I N Il o I ri 1 ri II bl I d� I 1 ep I I II I I I I I I I 1 I 1 I} I II I I I II I tl I II U z F m w u 5 a w m F z x m N n u U m .-/ rid E d A •� H � o In a m fi N r fd i4 R # X H a ri O Fs m Agenda Item 118-14 x u w m z C w o � N N f11 H H r W vi 2 H H O [1 ] M LD 0 rn N H A n F a fly ❑ N rya w ao� rrn H o H W ❑ w � H~ o w w x a E w r w [Q > E H H U O �4 W ryJ a N 0 O aCJ I M o M 0 o rn o M t M r I N i ry N N N N o i9 o M N M M i m i m la �o5ro,-lo r•�In raw i r- i r O O ry 0 6 0 o ri H ri 1 rn 1 rn H M m M rl ri ri H H ri i �9 � �9 rl N r-I I d' I W 1 I I 0 0 0 O 0 O O O O ❑ .H7 7 U zzzwwwwww C o r�l r+l F H z z� H H a a a u ou u u uu u z W N FC a H H H H H H H 0 x P4 VI W U u U U u U 0 H :t w W w H T g W w w z a a a o H a a 1-1 4 4 � o w w U U U U U U W W W H H H H H H W P. W U U U W w w H H H N 1� m o VI 111 u7 lIl VI l[) N o u1 m r-I o C] 0 0 o O W I!1 r! N ql N E O N lSl O 01 rl B O O r{ H ri rl r1 ri H O 111 IIf N r ri rl r ri rl f� m Agenda Item 1I&15 a tn ro w w u W a u o N (11 V G H H W P U W e! n H q E, H7, ad ~ U) F W H V1 ❑ N IPZ H 4A O H m o ❑RII H O W H Inxx H W N n� H x H H H H a E a u o I¢ w In a H W E 'C) W R A � I I 1 I N w O 4 m 1 0 H dl W dl M I N I Itl fO I(1 QI 00 I t- H H H I*I H I o H I N U U U u u W W W. W H W •H -H -H -.r -H ro u u u uri H A ro rt N ro Aj u u u U u d w 0 P49 pq F NW In rn W w u U m m m H H O O O a a x W fA N M W 4' W, N Y >1 �H E H H H H W1 Lb IN W W W fx p w N N Ln IL} t` e11 r P m Ol O1 m n H rl H H N Agenda Item 11B-16 I I I I a� x w c� H 41 w m z H H a U m vwj rl q � p �q O N p iv H N O H w 9 H w A a rl YI H A F °a 7 a w H oozm H w r a El P H 5 W 7 E H H a E W C1 D r m H H H 21° N q O I O 1 0 {I I 71 i m I It I � If O1 O1 i Ol II r i ri I rl II I I I I I I 1 I I I I I I II I II I p 1 tl u z w N H E H U N W a a � N yJ E '{I H i U u a � o H rl .N Ib i] h � P rl 01 r H r *] H �Q 'rl L 1d ° rl F Agenda Item I1B-17 ni m m a x U W �C U z # o N N W F F . m x s4 H o u 41 7 m m m ti q t? F (Q N {m m 0 N fn o H W j1 r E+ z a w w N a x M , F N H a F a Q P4 w a H i4 O F 'Cd A C