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HomeMy WebLinkAbout01-24-2013 Board of Library TrusteesQW4,t IOWA CITY A Pf l- _1- I_IR� r, 123 S. Linn St. - Iowa City, IA 52240 AGENDA 5:00 pm - 2"d floor Board Room January 24, 2013 Meredith Rich -Chappell, President Holly Carver, Secretary Thomas Dean Mark William Edwards Thomas Martin Unzee McCray Mary New Robin Paetzold Jay Semel 1. Call Meeting to Order. 2. Public Discussion, 3. Approval of Minutes. A. Approve Regular Minutes of Library Board of Trustees November 15, 2012 meeting. 4. Unfinished Business. A. Budget session with City Council. Comment: Craig and Rich -Chappell attended Council budget session January 5. S. New Business. A. Board Policy #807 Media Use, Comment: This is a regularly scheduled policy review. B. Board Policy #809 Conduct Policy. Comment: In response to a Board request, staff discussed the issue of sleeping in the Library and have made a recommendation which requires Board approval. C. FY13 Strategic Plan Report. Comment: Staff have completed a six month report on the planning goals. 6. Staff Reports. A. Director's Report. B. Departmental Reports: Children's Services (Dec.), Collection Services (Dec.), IT (Dec.), Adult Services (Jan.), Community and Access Services (Jan). C. Development Office Report (Dec. and Jan.) D. Arts & Crafts Bazaar. E. Inservice Day, December 14, 2012. F. Legislative Priorities: Library/City. G. Spotlight on the Collection. H. Miscellaneous. 7. President's Report. 8. Announcements from Members. 9. Committee Reports. A. Foundation Members. 10. Communications. 11. Quarterly Financial Reports. A. Second Quarter Expenditures and Receipts. 12. Quarterly Use Reports. A. Six month Output Measures. B. Six month Circulation by Area and Agency. C. Six month Circulation by Type and Format. 13. Disbursements. A. Review Visa Expenditures for November and December, 2012. B. Approve Disbursements for November and December, 2012. 14. Set Agenda Order for February Meeting. 15. Adjournment m m ,y N ei N` �1 N r\1 ei N ..i N O w m .a m N O\f m N N \ 00 m rl C4 N M nl n N M N 14 N N M H N N M ei N M M •i d W N w f0 \ N Q C M d N N e O m vi in n to m I\ I� m E.a o 0 0 0 0 0 0 m rn m F W l\D l\O t\O l\O l\O l\D l\O LO to c 0 n m c ly a Z ) v m w m � m Z CL `� v T O1 V O � N O E N 0 V E 2 F- 2 H J K V) ap t 10WA C_:IT`,' PUBLIC LIBRAI?'i Iowa City Public Library Meeting Agendas and Other Significant Events DECEMBER 20, 2012 JANUARY 24, 2013 FEBRUARY 28, 2013 Departmental Reports: Departmental Reports: Set Hours for Next Fiscal Year CH, CLS, IT AS, CAS Departmental Reports: Board Policy Review: Review 2nd Quarter Goals/Statistics CH, CLS, IT #807: Media Use 6 month Strategic Planning Update OTHER: Arts & Crafts Bazaar, 12/8 Inservice Day, 12114 OTHER: OTHER: MARCH 28, 2013 APRIL 25, 2013 MAY 23, 2013 Departmental Reports: Meet as Members of Friends Foundation President Appoints to Foundation Board AS, CAS Appoint Nominating Committee Departmental Reports: Board Policy Review: AS, CAS #814: Copyright Policy Board Policy Review: #806: Meeting Room and Lobby Use Election of Officers Departmental Reports: CH, CLS, IT OTHER: OTHER: OTHER JUNE 27, 2013 JULY 25, 2013 AUGUST 22, 2013 Develop Ideas for Board Annual Report Review Board Annual Report Review Annual Staff Report Director Evaluation Adopt NOBU Budget Departmental Reports: Departmental Reports: Planning Update CH, CLS, IT CH, CLS, IT Departmental Reports: AS, CAS OTHER: Children's Day OTHER: Iowa City Book Festival OTHER: Annual Board Dinner SEPTEMBER 26, 2013 OCTOBER 24, 2013 NOVEMBER 21,2013 Budget Discussion Departmental Reports: Departmental Reports: CH, CLS, IT AS, CAS Departmental Reports: AS, CAS OTHER: OTHER: ILA Annual Conference OTHER: 1212bmrdsked IOWA CITY Agenda Item 3A-1 f � PUBLIC LIBRARY 123 S. Linn St. •Iowa City, IA 52240 �x 5..n Craig. m.1w 319.356 52M • ru 3M3W54N. w.xpl.o,g BOARD OF TRUSTEES Minutes of the Regular Meeting November 15, 2012 DRAFT Members Present: Holly Carver, Thomas Dean, Thomas Martin, Linzee McCray, Robin Paetzold, Meredith Rich -Chappell, Jay Semel Members Absent: Mark Edwards, Mary New Staff Present: Barb Black, Maeve Clark, Susan Craig, Kara Logsden, Patty McCarthy, Elyse Miller, Vickie Pasicznyuk (out at 5:40), Hal Penick Guests Present: Kathy Cornish Public Discussion: Kathy Cornish, a member of the public, wondered if the magazine collection has been downsized as she is accustomed to reading Ladies Home Journal here and now reads it at the Senior Center. Craig suggested she make a purchase request for an item she is interested in that we do not have in the magazine area. Black said we are limited in space and did an extensive study to help us decide how many magazines and which ones to order. Magazines that didn't circulate as much got dropped, Patron believed the categories seemed more specialized. Black also suggested that Ms. Cornish could use ILL to request materials we may not have here. Ms. Cornish feels that the Library has become a place for homeless people the in daytime so maybe throw out some couches. Semel asked how many hard copy magazines we have. Black said we currently have 190 magazines. Call Meeting to Order. President Rich -Chappell called the meeting to order at 5:04 p.m. Approval of Minutes. The minutes of the Regular Meeting of October 25, 2012 were reviewed. A motion to approve the minutes was made by Dean and seconded by Carver. Motion carried 7/0. Unfinished Business. Building Project Update. The new Help Desk opened Wednesday morning. Construction is almost complete and Craig is pleased with how Phase I has progressed. Logsden is organizing the new desk. Some furniture is not here yet including stands for the catalogs. Paetzold asked about the timeline. Stands that hold end panels and displays will be here in December. Tables in the magazine area and benches on first floor will be here in early February at the latest. FY14 Budget. Craig's memo described the new process for budget. Department heads went to a Saturday meeting in January last year. This year a specific time has not been set aside for input from Boards and Commissions about the budget. Options for Board participation in the budget process with City Council were presented in the memo. Rich -Chappell asked about the Saturday > process. Last year Craig was given a specific time to be there. Rich -Chappell asked about the rD format of the budget discussion. Basically it is an opportunity for Council to talk with the budget v requester. Craig feels strongly about Board input into the process. It is unclear if Board members El attend the meeting if they would have an opportunity to speak. It is not known when the City D Manager's budget will be available. This can be discussed again at the December meeting. Some good news is that the rollback as calculated has gone up which is helping cities New Business: Board Policy #401 Finance Policy. This is a regularly scheduled policy review. After the City revised a very old purchasing policy Craig considered drafting one for Board review but after checking with other libraries, staff decided that we will use City guidelines and revisit our internal procedures. A motion to approve the Finance policy #401 with the small changes suggested was made by Martin and seconded by McCray. Motion carried 7/0. Staff Reports. Director's Report. IUPLA statistics indicate that we are mostly first and second in most categories. Carver mentioned how lucky we are to have the support we have from all areas. Paetzold wondered how we served 102% of our population. Craig explained that we give cards to people through Open Access who do not live in Iowa City. We used the 2000 census figures. Paetzold asked about the magazine statistic. Craig explained that libraries with branches need to buy multiple copies of the same title. Martin asked about the Ames volunteer statistic. Craig explained that volunteers deliver materials to their At Home group and we send our materials by mail to patrons who cannot come to the Library. Craig announced that the Collection Services Coordinatorjob was offered to Anne Mangano and she accepted. Departmental Reports: Access Services. McCray asked about paging library materials. Craig said that in the past a patron would be unable to place a hold on materials that said "checked in" in the catalog. If you called the Library and asked a librarian about this, the librarian would retrieve the material from the shelf for you and put it on a "24 hour hold shelf." Now patrons can place a hold on materials that are still on the shelf. We are paging about 20 a day so far and we haven't even advertised this service yet. Dean asked if the electronic hold will show "on hold" or "on shelf." It will show that there is one hold. Carver really was touched by Heidi's report, her last as a Library department head. Reference & Instruction. Kim Van Deest, presented a train -the -trainer program to staff last week and it was well received. Caroline Fraser, who was to speak about the Little House on the Prairie series but was unable to be here because of Superstorm Sandy, will be here on 12/3. Community Services. Rich -Chappell liked the pictures. Development Office. McCarthy thanked everyone who attended the Book Gala. We will know in a couple of weeks how much was raised for the Library. McCarthy received the Volunteer of the Year award from the Chamber this morning. Craig said that all of Patty's hard work on the Community Leadership Program (CLP) was recognized with this award. McCarthy appreciates the time that she has been given by the Library to be away from the office to participate in the CLP. Book Gala. See above. Agenda Item 3A-3 Arts & Crafts Bazaar. Today, a woman from Oaknoll dropped off 50 items for the bazaar that she handcrafted. Craig reminded the group that from 10:00 am to 12:00 pm there will be free children's crafts in the ICN room, Meeting Room D. The Bazaar itself will run from 10:00 am to 4:00 pm. There will be a Book End book sale that day, too. Inservice Day. This year the date is December 14, 2012. Board members are encouraged to attend for as much of the day as they can. Ann Arbor Public Library's Eli Neiburger will be our keynote speaker. As always, we begin the day with honoring people for their years of service. Spotlight on the Collection. No comments. Miscellaneous. No comments. President's Report. None. Announcements from Members. Semel suggested more signage on pillars for patrons to seek assistance. He feels people are shy and signs might help, Craig mentioned that a Board member passed on a comment about a young woman who felt intimidated by someone sleeping in what is now the YA fiction area. Couches near YA fiction will be moved. Semel would like to schedule a time for the Board to discuss sleeping in the Library. Martin asked if we have staff stroll around the building. Clark said that we have done this because we want to have a presence but people are shy and may wish to be left alone. Paetzold also suggested that there could be a privacy issue with the roving situation. Craig said that this will be on the December agenda. There was discussion about knives in the Library. Martin said the first floor remodel looks great. Committee Reports. Foundation Members. None. Communications. None. Disbursements. The Visa expenditures for October 2012 were reviewed. A motion to approve the disbursements for October, 2012 was made by Carver and seconded by McCray. Motion carried 7/0. Set Agenda Order for December Meeting. Media Use policy. Budget. Review Conduct Policy, with respect to sleeping. Adjournment. A motion to adjourn the meeting was made by Martin and seconded by Carver. Motion carried 7/0. President Rich -Chappell adjourned the meeting at 6:10 pm. Respectfully submitted, Elyse Miller Agenda Item 5A-1 807 Media Use Policy Issues: The Media Use Policy provides guidance about circulating and in-house equipment that enables patrons to utilize Library collections in media formats. It also gives guidance for how the equipment is used within the building. A staff committee reviewed the policy and recommends deleting the policy because it is obsolete. The Media Use Policy was first created in 1985 to help staff make decision about equipment purchases and to affirm equipment would be available for checkout and in-house to support Library collections. In 1985, VCRs were very expensive and not routinely found in households. The world was moving from LP records to compact discs. The first compact disc was commercially available in October 1982. Fast forward to 2012 where portable DVD players are $40, most homes have DVD players, some homes have BluRay players (sometimes as a part of an XBOX or Play Station Gaming System), many homes have gaming systems, and music is moving to streaming or MP3 download. Many collections are moving to eFormats and the Library recently introduced eReaders for checkout. In April 2012, the Pew Research Centers Internet & American Life Project reported one in five Americans read an eBook and 43% of Americans reported reading a eBook, eMagazine, eJournal or eNewspaper on an eReader, tablet, or a cellphone in the last 12 months. They also report 28% of Americans own at least one device for eReading. It is a far different world now from 1985. The Library still firmly believes in providing equipment to support Library collections for checkout and in-house use; however, there is a collection plan (under the Collection Development Policy) that guides these decisions. The Library offers eAudio, Blu-Ray and DVD players for checkout as well as WII gaming systems, personal CD players, and portable stereo systems (boomboxes). Decisions about equipment purchased are made by staff based on prevailing trends in the media world. Because of the many changes in the media world, and guidance from the Collection Development Policy regarding equipment purchases, staff recommends deleting this policy. Staff Recommendations: Delete policy. Action Required: Vote to delete policy. Prepared by: Kara Logsden, Community Services Coordinator, December 2012 Committee: Bond Drager, Kara Logsden, Brian Visser (Community Services); Anne Mangano (Collection Services); Vickie Pasicznyuk (Children's Services), Agenda Item 5A-2 807. Media Use Policy !. 11� Ili • � 1 Agenda Item 513-1 809. Conduct in the Library: A Special Policy Review Staff have reviewed the Conduct Policy as it relates to the issue of sleeping in the Library at the request of the Board. Proposal: Recommend changing the Conduct Policy to prohibit sleeping in the Library except for attended children. Issues: Sleeping in public libraries is an often -debated topic. A conversation about sleeping often becomes a discussion about serving homeless people because many people assume that sleeping people in a library are homeless; that may be true in some instances but not all. In fact, if we choose to address the behavior it must be enforced equally without regard as to whether or not a person appears to be homeless or is a perfectly groomed twenty- year- old taking a nap during a study session. There is little doubt in my mind that when we receive complaints about people sleeping in the Library the perception is that it is only homeless people who are sleeping, and if a ban is enforced some people will be upset when it is applied to them. Much of the literature addresses the need for libraries to be a safe haven and provide a learning environment for users of all ages regardless of their social and living status. We support that sentiment, and believe that libraries play a role in promoting sensitivity toward the homeless. We want to encourage library use and recognize that some people have many obstacles to overcome. We work with Shelter House and provide library cards to their residents. In our discussions, staff expressed compassion for people who have no place else to go and hope that we can be a part of Iowa City's efforts to provide safe places for people. In 2001 during a regular Conduct Policy review, the staff recommendation included banning sleeping in the Library based on concerns expressed by patrons about people sleeping in the Library. The Board chose not to make changes to the policy at that time. Concerns about sleeping have continued to increase and are often expressed to Library staff and the Board. I believe that library use is affected by people sleeping here. People are uncomfortable being in proximity to a sleeping person, and some parents are reluctant to have their children come to the Library because of the sleeping issue. In a busy facility with only a limited number of seats, a person sleeping inhibits the use of furniture around them. The fact is that our mission -related services are negatively impacted because we allow sleeping. A quick survey of larger public libraries in Iowa reveals that five of the seven libraries that responded ban sleeping. This is a common practice in most urban areas. Typically a sleeping person is awakened once, reminded of the policy, and told if they need to be awakened again they have to leave for the day. I am attaching several articles related to this topic. Many others are readily available. It is a difficult issue with no easy solution. Staff Recommendation: Adopt the proposed change to ban sleeping in the library. Prepared by: Susan Craig, Library Director Agenda Item 513-2 809 Conduct in the Library See also related policies on Meeting Room and Lobby Use (806), Unattended Children (813), Theft/Mutilation of Library Materials (811), Copyright (814), Bulletin Boards (803) and Internet Use (815). See also Iowa Code and Code of Iowa City, at the end of the policy. 809.1 The purpose of the Conduct Policy is to maintain a safe and pleasant environment for all library patrons. It also ensures access to library facilities, the safety of users and staff, and the protection of the library collection, equipment and facility. Security cameras are in use in public and staff areas of the library to protect the safety and the security of the people, the building, and its contents. 809.2 Patrons have the responsibility to use the library in a manner that a) does not interfere with the rights of other individuals to use library materials, resources, and services; b) does not limit the ability of library staff to conduct library business; and c) does not threaten the secure and comfortable environment of the library. Parents or caregivers are responsible for the conduct of children under the age of six. Prohibited conduct includes any illegal activity and includes, but is not limited to, the following: 809.201 Willfully annoying, harassing, or threatening another person. 809.202 No firearms, concealed or openly visible, are allowed on library premises with the exception of those carried by authorized law enforcement agents, members of the armed services, or those with private security firms, such as armored car drivers. 809.203 Consuming alcohol or controlled substances, being intoxicated, smoking, or using tobacco products. 809.204 Consuming food or beverages in such a way that could damage the library building, materials or furniture. Food and beverages are not permitted at or near library equipment. 809.205 Using the library building, furniture or equipment in a manner that could cause harm to self, patrons, staff, or personal or public property. 809.206 Campaigning, petitioning, interviewing, survey taking, soliciting, posting notices, fundraising, or selling, unless authorized by the Director or designee. 809.207 Picture taking or videotaping of people, except at events, unless authorized by the Director or designee and by the patrons involved, or their parents if minors are present. 809.208 Behaving in a loud, boisterous or disruptive manner that is not solely caused by a disability. Fighting or challenging to fight, running, pushing, shoving or throwing things. 809.209 Using a cell phone, pager, audio player or other electronic device in a manner that disrupts library operations. 809.210 Impeding access to the building or an area of the building or blocking book stack aisles for extended periods of time. 809.211 Bringing animals into the library, except service animals, unless authorized by the Director or designee. 809.212 Leaving animals, bicycles or personal items in library entrances or walkways. 809.213 Leaving unattended personal items in the building. The Library assumes no responsibility for lost, stolen, or unattended personal items. Items left longer than 30 minutes may be removed or taken to Lost and Found. 809.214 Leaving suspicious packages that, in the opinion of staff, are of potential threat. These items may be removed from the premises without notice. Agenda Item 5B-3 809.215 Entering non-public areas or entering or leaving the building through non-public entrances and exits, unless accompanied by a staff member or through prior authorization from a staff member. 809.216 Having offensive hygiene, odor or scent that constitutes a nuisance to other persons. 809.217 Failing to exit the building at closing or not following directions from staff during an emergency. 809.218 Using library areas or equipment for other than their designated use when these resources are limited. 809.219 Relocating tables, chairs, equipment or other furniture without staff permission. 809.220 Using the library, including restrooms, for bathing, shampooing or doing laundry. 809.221 Wearing masks or being disguised for reasons other than health or religious practice. 809.222 Sleeping, except for attended children. 809.3 Individuals who have been given a second warning or asked to leave for the day maybe photographed by staff for identification purposes. 809.4 Failure to comply with the Conduct Policy may result in loss of library privileges up to and including banning from the library. Bans of more than one day must be authorized by the Library Director or designee. Whenever possible a ban will include a written statement documenting behavior and noting the terms of the ban. Bans may be appealed to the Library Director or the Library Board of Trustees. Iowa Code: Disorderly Conduct, §723.4 Intoxication, §123.46 Criminal Mischief, §716.1 Theft, §714.1 Harassment of Public Officers, Employees, §718.4 Nonprofessional Permit to Carry Weapons. §724.7 Use of Computers, §622.61A, §702.1A, §702.14, §714.1 Code of Iowa City: Disorderly Conduct (8-5-1) Begging (8-5-2) Damaging, Defacing Property (8-5-4) Indecent Exposure and Conduct (8-5-6) False Alarms (8-5-7) Animal Control (8-4-6) Adopted 4/25/91 Revised: 5/25/95 Revised: 1 /28/99 Revised: 12/10/O1 Revised: 1/27/05 Revise' (error) Revised; 12118M7 (error) Revised: 1/8108 Revised: 1/27/11 Revised: 12/20112 Assault, §708.1 Trespass,§716.7 Indecent Exposure, §709.9 Unlawful Assembly, §723.2, Willful Disturbance, §718.3 and §716.6B. Agenda Item 513-4 aN� IOWA CITY PUBLIC LIBRARY 123 S. Linn St. - Iowa City, IA 52240 — , Susan Cfelg�, 319456-5200,W 319-35&,4%-W wMP1M(9 TO: Iowa City Public Library Board of Trustees FROM: Heidi Lauritzen DATE: January 17, 2013 RE: Public Comments About Sleeping in the Library The following comments about sleeping in the Library were received via our online Comment forum. I reviewed the comments received since the beginning of last fiscal year (July, 2011) to the present. We have received five comments on sleeping, all since October, 2012. All but one was anonymous. Three of the five were received since the issue was in the media this week. Received January 14, 2013: I wholeheartedly support a ban on people sleeping in the library. This is a good idea and needs to be implemented. There is no reason for people to sleep at the library. I realize there are people who have nowhere to go, but the library is not the solution to this problem. (signed) u people do not own the library if the homeless are sleeping you had better let them sleep (anonymous) Enacting the no sleeping policy at the library is a great idea! The library is not meant to be a homeless shelter. I live on the east side of Iowa City, and have started to use the Coralville library rather than the Iowa City library because I'm sick and tired of having to walk over bags, jackets and homeless people to get access to the magazine section. Going to the library should not be an uncomfortable experience for those who choose to use its resources in the way it was meant to be used. The library should attract people, not deter them. Unless something changes, I will continue to make the trek to Coralville instead. (anonymous) Received December 9, 2012: As an Iowa City resident, I attend the public library to prepare for exams and to spend time reading. Lately, I have been absolutely disgusted by the people in the library. I understand that it is a public place, but the stench that some people bring in is unbearable. Also, some people think it is OK to watch a movie in the cubby areas on their computers without headphones, so as to interrupt the rest of the people there trying to study. I think that something must be done as to the types of people that are aloud to attend the library. I understand that homeless people need a place to keep warm during the winter, but the public library should not be a place where people can come and sleep for hours on the Agenda Item 5B-5 couches. Not only does it give Iowa City a bad name, but I am sure that young children and college students are scared by some of the people that hang out there. I have not noticed this problem until this winter, where it has become almost impossible to ignore, I will not continue to visit the library and support it (as I'm aware of many others who feel the same way) until something is done about the hygienic well-being of the people that attend. (anonymous) Received October 12, 2012: Are you aware of the fact that you're about to lose a 500 thousand dollar grant due to your allowing food -drink -cell phones and bums to sleep in magazine section? We will check back in 30 days to see if corrections are made - then you will permanently cancelled. Only eligible once from our Foundation. (anonymous) When we receive comments or suggestions from patrons who provide a name and contact information, we write a reply. Sioux City library trustees clarify policy on sleeping in libraries Agenda Item 5B-6 Jou,ncAC©m Sioux City library trustees clarify policy on sleeping in libraries rests," library Director Betsy Thompson said. - BY LYNN ZERSCHLING LZERSCHLING@SIOUXCITYJOURNAL.COM SIOUX CITY -- A clarification of the rules of conduct in Sioux City's public libraries makes it clear that sleeping is prohibited. During a regular review of the library's policies Wednesday, the Library Board of Trustees clarified what the "inappropriate use of furniture and equipment" means. The board added an example that states "including sleeping or using tables as foot Sleeping always has been banned, but the word "sleeping" does not appear anywhere in the conduct policy. The rules list 22 examples of activities that are not allowed, including disorderly conduct, being loud, destroying library materials, not wearing shoes and bathing in the restrooms. "It's just impossible to list every single example," Thompson said. The issue of sleeping most recently arose in February after a man was banned for a year for sleeping in Wilbur Aalfs Library. Homeless people are allowed in the city's three libraries. The Aalfs library is one of the few public places downtown where homeless people can get warm during the winter or keep cool in the summer. All are welcome as long as they act appropriately, Thompson said. The policy also applies to the Morningside branch, at 4005 Morningside Ave., and Perry Creek branch, at 2912 Hamilton Blvd. http://siouxeityjoumal.cominews/locallgovt-and-politicslsioux-city-library-trustees-clarif .. 12/12/2012 Agenda Item 58-7 (]Except the Public Library) IT IS IMPORTANT TO IDENTIFY AND REACH OUT TO THE HOMELESS PEOPLE IN YOUR SERVICE AREA By Patrick Grace our people think about homelessness: a You're homeless. It's cold and wet out, you have no prospects for the day, and it's only 9 a.m. What do you do? For many, the answer is to go to the downtown library. There, you can have a seat, stay warm, follow a few rules of decorum, and read some books or magazines, and the day will go by without much trouble. Other library patrons or staff may give you some indirect hints that they don't like havingyou around, butyou'll get better treatment here than most places. > You're on track toward living the American dream. Your downtown office is close to the public library. You want to keep up on your stocks, or you want to do some marketing research, so you frequent the library; but why, you wonder, do you have to sit near people who smell because they don't from the streets of our cities or the rural tPS`" bathe every day? They also seem mentally communities of the United States. Two unbalanced. They may be dangerous. recent national studies, Homelessness: Pro - They're scary. Are the library's resources, grams and the People They Serve (Urban In - your tax dollars, worth putting up with stitute, 1999) and The Face of Homelessness these human inconveniences? (National Association of Counties, 1999), > You've been on the library staff most provide a current profile of the 2 million of your adult life, Every day you see the Americans who experience homelessness same parade of the same lost souls, arriving each year: at opening time, leaving at or near closing. a 33% of them work. They don't seem to be getting anywhere ex- > 40% are mentally ill (lack of adequate cept through the day. They're taking up health care and social services push men - precious space that "serious library us- tally ill out on their own). ers"—citizens, taxpayers --could be using. _ 85% are single; of these: n You are a public library director. Your > 77% are men, 23% women. downtown library is too old and too small > 41% are white non -Hispanic. and poorly designed for the new techno- n 40% are black non -Hispanic. Hard facts about logical advances in libraries. You want the n 10% are Hispanic. homeless people: voters to approve a huge bond issue so you D 8% are native American. a 33% them work. can build a new library. What do you say n 38% have alcohol -use problems. of when folks complain about a multimillion s 26% have drug -use problems. ■ 40% are mentally ill. dollar homeless shelter? > 39% have mental -health problems. a 84% of homeless families These scenarios play out again and again in public libraries in the United States. > 20% eat one meal a day or less. m 40% went one or more days in the last have female heads of household. When its a present -tense situation, it's a 30 without anything to eat. problem. When it happened in the past, it Among homeless families: ■ 85% are single. becomes romanticized, as, for example, De- > 84% have female heads of household, ■ 200lo eat one meal a day or pression-era Hooverville residents spending 16% male. less. their daytime hours in the library. Time > 38% are white non -Hispanic. heals, but reality demands that action be 43% are black non -Hispanic - a 4M went one or more taken now. days in the last 30 without anything to eat. American Libraries • May 2000 PATRICK GRACE is coordinator of magazines, What is homelessness? newspapers, and government publications and Despite an expanding economy and a chair of the Library Services for the Homeless growing tax base, homelessness is not gone Work Group, Seattle Public Library. Copyright © 2000. All. rights reserved. Agenda Item 5B-8 z 15% are Hispanic. a 3% are Native American. Homelessness as a social phenomenon is a constant prob- lem, but it started growing rapidly in the early 1980s. Gov- ernment policies that cut back on social services, dramatic shifts in the labor market, rises in housing prices, severe cutbacks in governmentspousored low-income housing, and spiraling rents all came together to bring about an ever- growing, highly noticeable home- less population. Homeless people are not stereo- Time heals types; they are members of our soci- ety. They are men, women, and • demands tl children. They come from all na- ,_etaken ��tional and ethnic backgroundUs. k They are native-born and immi- grant. They are families, single men and women, and chil- dren on their own. And they have a right to visit and use our nation's public libraries. Libraries and homeless people What is the library to a homeless person or family? is it shelter; is it a place of learning? Is it an entryway to the job market? Is it a gateway to the Internet? Homeless people Iook for open doors, literally and figu- ratively, and they find ontoliterally, and figuratively —at the local public library. Since they have a range of problems that cry out for solution, they look for as many solutions as they can when they get in a door —any door. Thus, at the Seattle Public Library, homeless people and their advo- cates attended public forums on the design of a new library to be built here, and one of the things they wanted to talk about was a hygiene center —essentially, a place where they could bathe. This service is not included in a library's mission, of course, but we did pledge to include this need on the list of needs discussed and to forward it to a more appropriate agency of the Seattle city government. but reality Certainly, library services to at action homeless people have been a matter of controversy, as shown by Kreimer w v. Morristown, in which a homeless man, Richard Kreimer, successfully sued the Joint Free Library of Morristown and Morris Township, New jersey, on the grounds that his First Amendment rights had been violated when the library enacted and enforced new rules allowing for the expulsion of certain patrons (AL, July/Aug. 1991, p. 6I0). Still, homeless people also have been a source of hope for their indomitable spirit, as described by Chris Dodge in "Words on the Street" (AL, Aug, 1999, P. 60-62), To decide to serve homeless people is in keeping with the ALA Policy on Library Services for the Poor (ALA Policy Manual, p. 61), especially policy objective 10— "promoting direct representation of poor people and anti -poverty advocates through appointment to local If you have been searching for an easy way to authority control your library's current cataloging, try ITT's Authority Express service. With Authority Express, a library uses the Internet to transmit a file of newly cataloged bibliographic records to In (via ftp). III immediately processes the records through its state-of-the-art authority control system, Then, at the library's convenience, it logs into LTI's ftp server to retrieve fully authorized catalog records, along with linked LC name and subject authority records. Authork), Express • Keeps authority control current at an affordable price • Integrates easily into existing workflows • Lowers cost by reducing staff time spent on catalog maintenance • Provides I hour turn aroundfor up to 1,000 catalog records "Autbority Corttm1 for the 21 st century" LIBRARY TECHNOLOGIES, INC. 2300 Computer Avenue, Suite D-19 Willow Grove, PA 19090 (215) 830-9320 Fax: (215) 830-9422 (800) 795.9504 email., LTl@L/bratyTech. Com American Libraries • May 2000 —Cslp�frighi© 200f1. All rights reserved. Agenda Item 58-9 boards and creation of local advisory committees." We have used this strategy at the Seattle Public Library with a work group on the needs of homeless people that included homeless people, their advocates, and those who provide health care to homeless people. From these discussions we learned that homeless people think of the library as a place where they feel safe, where they can be warm and dry, chat with their friends, play chess, read. It is a matter of survival for them. A study by Julie Hersberger (North Carolina Libraries, Spring 1999) identified the needs of children in family shelters and ways that librarians could de- velop outreach services to meet these children s needs for special attention, respect, stability, and enrichment. Michael Rogers has summarized the use of the Internet by homeless people in libraries and notes that this pro- vides them with a way to store personal records, ad- dresses, and their writings (Library Journal, April 15, 1999), Homeless people have a right to visit and use our nation's public libraries. If there are homeless people in your library's service area, it is important to identify them and reach out to them. It is critical to realize that "homeless" covers a broad spectrum of people —from the obvious (and ste- reotyped) unwashed hauling their belongings around in a duffel bag to the "couch" homeless who may be stay ng with friends and family as they seek a tenuous foothold on survival. Successful approaches around the country include lit- eracy programs, reading rooms in shelters for homeless people, access to employment information, and informa- tion about local services for homeless people such as showers, food banks, and health care. At Seattle Public Library, a reading group was formed that helped homeless people hook up with a writers' workshop. Helping without compromising the library Librarians can do a lot to help homeless people with- out compromising the library as a library. Librarians can snake it their business to become acquainted with advocates for homeless people, who often act as inter- mediaries between homeless people and the establish- ment world and are in a good position to be able to identify specific, special needs we might be able to fill. A member of the library staff could serve on a commu- nity agency or board in order to understand better the ways in which libraries can help. Putting a face on the problems and needs of homeless people will help bring the four perspectives described at the outset of this article to a closer understanding. Librarians cannot provide all the basic physical neces- sities that homeless people need, but we can provide food and shelter for the spirit of the poor people among us, 0 :u ` Edll>g: ",$ 'e ;., All aspects of >w. ive�i 4 man's interactions Cmt�tDf it; ' - with the seas and s their biological and physical systems will be brought into sharp focus, $CIOGE O N with special attention paid to: • landfill and Its effects „ • pollutant discharges over time _ • effects of pollutants on biota tK n and food chains • Effects of over -fishing fwtrxx . consequences of sequestration of pollutants In sedimerrts Progressing geographically region by region, a complete chapter will be dedicated to each sea and will provide; • an historical overview of the area concerned in environmental terms • uses to which the sea or watershed has been put and to which it is put today • Its current environmental status and , , major problems arising from human use • informed comment on major trends • problems and successes • recommendations for the future Seas at the Millennium: An Environmental Evaluation 3-Volume Set, Hardbound ISBN: 0-08-04.3207-7 List price: $915.50 Prc yyublication price: $732.50 American Libraries • May 2000 Copyright ©2000. AiI r_,- fights reservgd. Contact the Regional Safes Ofte Helow� or, Your preferred Vendor: Else%ler seine Regional $Ries office 655 Avenue of the Americas, New NY 10010 TeL 21 -63"M Fax: +2V,633-3680 Toll free inr customers inthe Agenda Item 5B-10 Who Says There's a Problem? A New Way to Approach the Issue of "Problem Patrons" This article compares the concept of the "problem patron" in the library and in- formation science (LIS) and nursing lit- eratures as the basis for developing a new framework for use in LIS. The trend in the LIS literature has been to identify either the patron or the patron's behavior as the problem. The nursing literature uses in- teractionist theories to contextualize the so -tailed problem within a larger frame- work that includes, among other things, the nurse, hospital -related norms of behavior, the patient care environment, the phi- losophy of care, and the patient's own life experiences. This paper examines theories of stigma, deviance, and labeling, among others, as they have been used in the nurs- ing literature to examine the process and effect of labeling. I argue that the work on labeling found in the nursing literature provides the foundation for a new framework to think about the "problem patron" in LIS. In the proposed framework, I define prob- lem behavior at three different levels: the community, the library, and the individual. Using this framework is helpful for think- ing about solutions because it encourages us to respond to the "problem" at the level where the behavior is labeled as deviant. This framework is used to explore solu- tions offered in the LIS literature for the problems that can be identified at each of these different levels. brarians experiencing difficult interactions with patrons are not alone. Many professionals who work with the public can recount tales of challenging interac- tions. As librarians we can learn from reflecting both on the literature of our own profession and on that of other disciplines. This paper looks at LIS and nursing literaturefrom the late 1990s to the present to see how it approaches the "difficult patron" interaction. The unique contribution from the nursing literature comes from its use of sym- bolic interactionist theory to explore the "difficult' patient interaction. The label of symbolic interactionism covers a "relatively distinctive approach to the study of human group life and human conduct."' In exploring the literature of each field, we can identify some emerging themes that encourage us to reevaluate how we approach challeng- ing patron situations. Using insights gained through re- viewing the literature of both fields and reflecting on symbolic interactionist theory, I suggest a framework for think- ing about patron behavior that might offer insight for problem solving. This approach identifies three levels at which behavior can be labeled as a "problem." Understanding the level at which the behavior is defined as a problem is a FEATURE Shelley Ferrell Shelley Ferrell completed her MLIS atthe University of Western Ontario, Canada. Submitted for review September23, 2009; accepted for publication December 16, 2009. Reference & User Services Quarterly, vol. 50, no. 2, pp. 141-51 ® 2010 American Library Association. All rights reserved. Permission granted to reproduce for nonprofit, educational use. volume 50, issue 2 I Winter 2010 141 Agenda Item 5B-11 FEATURE key factor when searching for a solution. Through this framework, we can explore solutions and resources found in the LIS literature to aid librar- ians working through or preparing for challenging interactions. SEARCHING THE LIBRARY AND INFORMATION SCIENCE LITERATURE Searching LIS databases shows us that the term 'problem patron" is used in the LIS field. In the Library and Information Science Abstracts (LISA) database, searching for the descriptor "problem patrons" with the keyword "librar*" from the late 1990s to the present yields an average of two to four articles each year, except in 2002, when there were twenty-seven articles listed, and 2003, when seven were listed. Many of the 2002 articles were simultaneously published in the journal The Ref- erence Librarian and in Sarkodie-Mensah's Help- ing the. Difficult Library Patron: New Approaches to Examining and Resolving a Long -Standing and Ongoing Problem (2002).' A search of the Library Literature database using the subject term "prob- lem patrons" from the late 1990s onward shows a consistent presence of one to three articles on the topic for most years, with a higher number (four to twenty-one articles) for some years from 2000 onward. The phrase "problem user" is not used as a descriptor or subject term in the LISA or Library Literature databases, and keyword searches using the term provides limited and mostly irrelevant results. The consistent number of articles over the last decade on the topic of the difficult patron, along with the more recent spikes in articles by more than thirty authors, suggests that dealing with challenging situations is a very real issue within libraries. SEARCHING THE NURSING LITERATURE Searching health care databases shows us that nurses experience challenging interactions with their patrons as well. The Cumulative Index to Nursing and Allied Health Literature (CINAHL), an important database for nursing, uses the phrase "problem patient(s)" as a subject heading and major heading. Using the subject search terms "problem patient" and "nurses" in CINAHL finds seven to eight articles for most years between 1996 and 1999. In 2000, twelve articles appeared, with a decrease to three or four articles in the follow- ing years, until 2004, when between five and six articles per year became the average, continuing to the present. In addition to CINAHL, I searched Medline and PsycINFO using a variety of terms reflecting the concepts of "problem patient" and "nursing" with limited results. The consistent pattern of articles suggests that the topic of the problem patient is an ongoing one in the nursing literature. WHAT IS THE PROBLEM? While exploring the LIS literature does not provide a clear definition of the problem patron, we can see that a clear dichotomy in thinking exists. We talk about problem users and problem behaviors. Some definitions of the problem patron focus on categories of problem users in which the prob- lem is a person or group of people with certain undesired characteristics. The literature shows us that mentally ill or homeless patrons are often cat- egorized as problem patrons.' Vandals, criminals, angry patrons, and unattended children are a few other categories of people identified as problem patrons.' While the literature offers examples of people being categorized as problem patrons, is this the best way to view the situation? The second common approach to viewing the issue is to focus on a specific behavior as the prob- lem. Chelton highlights that as early as 1994 there was the recognition of a shift in thinking from "categories of 'problem people' to categories of 'problem behaviors'regardless of the people doing them."' Blessinger notes "a problem patron could be defined as someone who infringes on others' enjoyment of the library by displaying behavior that is deemed destructive, criminal, bothersome, offensive, or otherwise inappropriate to the norms of behavior in libraries or society"' Redfern high- lights a number of 'problem patrons,' including those who are disruptive, difficult, mildly irate, violent, or mentally deranged, as well as those who monopolize librarians' time, are suspected to be under the influence of drugs or alcohol, are emotionally disturbed, and are sex offenders? Looking at these definitions and lists we can see that behavior is the focus. People are multifaceted, and perhaps public service interactions are changing in response to awareness that behavior is a more effective area to target to produce change. Labeling a problem patron as homeless does not accurately reflect the challenge that person brings to the library. Focus- ing instead on behavior allows the librarian to define the same expectations for all patrons. This behavioral focus gives a librarian a staring point for problem solving, or a concrete goal to work toward. All the definitions above reflect the idea that 142 Reference & User Services Quarterly Agenda Item 5B-12 the problem lies within the patron. As Chatoo explains, "The word 'problem' when used as an adjective, as it is in the phrase 'problem patron,' denotes the meaning of dealing with a problem of conductor social relationship and'difflcult to deal with." In looking at both the problem patron and the problem behavior approaches to challenging interactions, we could conclude that "problem" is not only the patron's behavior but is a reflection of the librarians inability to deal effectively with the situation. This idea of the problem as something beyond the patron or the behavior is interesting. In this range of approaches to defining the problem patron, we can see that in most of them the librar- ian judges or labels the patron. The term "problem patron" appears broad in scope, and a good and socially appropriate person can still be labeled a problem patron as a reflection of their request.9 It is important to recognize that "problem" is an assigned label and isn't reflective of the individual as a whole. "THE DIFFICULT PATIENT": LESSONS AND INSIGHTS FROM NURSING Nursing, like LIS, is a profession that involves daily interaction with members of the public. While the term "difficult patient" is used in the nursing literature, and specific behavior is connected to the concept, we can see that the nursing literature clearly shows an understanding of the problem as something arising from an interpersonal interac- tion. Insights have been gained by using theory including deviance and labeling, stigma, power, and grounded theory. This has led to the under- standing that not only is the label subjective, but also that the act of applying a label has an impact. From the symbolic interactionist-based re- search, insight into how labels occur within the context of a relationship emerges, as well as the recognition that a deviant label is subjective. Us- ing Goffrian's concept of stigma, including the idea that deviant status is not static, but exists on a con- tinuum, Macdonald characterizes the difficult pa- tient as "a person who does not assume the patient role expected by the health care professional, who may have beliefs and values or other personal char- acteristics that differ from those of the caregiver and who causes the caregiver to have self doubt."10 Using deviance and labeling theory, Trexler notes that labeling patients involves three components: a behavior or act committed by the patient, the judgement of that behavior by the nurse, and the response of the patient to being judged." These definitions incorporate not only patient behavior, but also perceptions and expectations of the nurse. Who Says Theresa Problem? This reinforces the subjective nature of the label, which those who use it should keep in mind. This caveat is important as the nursing literature also notes that the label is transmitted between staff.12 A subjective interpretation of a patient's behavior by one nurse could influence how others view a patient they have never met. Influences at the interpersonal, organizational, and societal level also play a role in labeling. At the interpersonal level, aside from behavioral expec- tations, the nurse herself plays a role. Breeze and Repper's study of nurses explores the theory of power, and they conclude "threats to the nurses' competence and control were important compo- nents when defining patients as difficult."19 Trexler made a similar conclusion: "Nurses' self esteem, belief systems, clinical experience and tolerance levels may also affect the probability of labeling.'"i Organizational and societal influences also play a role in labeling. Breeze and Repper found that "nurses were more likely to feel 'challenged' when they were'short staffed' than when resources were perceived to be adequate."15 Macdonald, using a grounded theory approach, explores the construction of the difficulty in the encounter and identifies influences such as the patient's family members, resources, colleagues, and the physical work environment as part of the context potentially influencing the encounter.16 Juliana et al, note that the health care reform movements of the 1990s resulted in fewer nursing staff and quicker patient discharges, which left nurses feel- ing that taking time with patients was a luxury they no longer had." Browne, Dickson, and Van der Wal identify the influence of health care phi- losophy —such as patient- and family -centered care —which can result in patients thinking they have the right to make demands. This "results in a threat to the autonomy of health care providers as they may now have to provide what they feel is inappropriate treatment or say 'no.""' Beyond the patient and the nurse, it is evident that the larger organizational and societal context plays a role in the "problem patient" label through its influence on the interaction. In addition to being subjective, labels may have unintended impacts. Labeling theory ex- plores the power that people have imposing a label on another person and the reaction of others to the labeled individual,19 The nursing literature highlights that both patients and nurses respond to the "difficult" label. Trexler notes that nurses respond to difficult patients by either trying to get the patient to conform or by physical or psy- chosocial avoidance 20 Nurses may not respond as quickly to difficult patients or may try to avoid volume 50, issue 2 I Winter 2010 143 Agenda Item 56-13 FEATURE them by having them assigned to a different nurse," Patients also have a response to being la- beled. Macdonald notes Goffman's consequences of being stigmatized as "self -derogation, self -hate, suspiciousness, depression, hostility, anxiety, de- fensiveness and bewilderment."" Patients might respond to a label by stopping the behavior, by increasing the behavior, or they might feel that their identity is now connected to the behavior and respond by acting accordinglyr' In short, nurses who label patients as difficult could be uninten- tionally fostering difficult behavior. It is evident in the nursing literature that the individuals in the interaction, as well as the larger society and organization, all play a role in "diffi- cult" interactions. Macdonald notes that by explor- ing the "difficult patient" term the knowledge may "add to the discipline by raising consciousness regarding the effects of the widespread use of this stigmatizing term."" Understanding the subjective nature and impact of the label may enable profes- sionals to re-evaluate its use. THEORY AS A FOUNDATION FOR THINKING DIFFERENTLY ABOUT THE "PROBLEM" IN THE LIBRARY The LIS and nursing literatures share common elements: evidence of a "problem" label covering a multitude of expectations and undesired be- haviors, awareness that labeling the person is not effective, and indications of a search for altema- tive ways to approach the "problem." Additional insights may be drawn from the nursing literature, including awareness of the "difficult" labeI's sub- jectivity, insight into the staff person's contribution to difficult interactions, and understanding of the contextual factors that influence the application of the label. It is important to note that it is the theory's application, specifically symbolic interac- tionist theory, which has provided the opportunity for nursing to gain many of these insights. Blumer notes there are three underlying prem- ises of symbolic interaetionism: first, humans ap- ply meaning to things and act toward them on the basis of these meanings; second, meaning is interpreted or evolves through social interaction with others; and third, meanings are constantly modified or evolving as people interact and in- terpret their situation's Macdonald chase to use Goffman' stigma framework and notes his focus on social interaction from a symbolic inter- actionist perspective.2fi The concepts of deviance and labeling theory also fall under the umbrella of symbolic interactionism" In choosing these theoretical approaches, the focus and questions asked will naturally relate to the interaction. Sym- bolic interactionism is effective for gaining insight into everyday interactions, and therefore of value in exploring challenging encounters.'g The nurs- ing literature also highlights that there are factors beyond the interaction that can influence it. De Laine notes that symbolic interactioniem of the late 1960s and early 70s has been criticized for not seeing the larger social structure, or issues beyond the interactions at the level of individuals, but that more recent approaches in the 1990s have incor- porated concepts of larger social structure" While symbolic imeractionism is only one paradigm that could be used to explore the issue of the problem patron, it has proven to be an effective paradigm used by nursing to gain insight. WHO SAYS IT'S A PROBLEM? In the LIS and nursing literature, behavior is a key element in the "problem." It might be easy to conclude that through focusing on behavior we can find a solution. As Ross and Dewdney note, different kinds of behaviors require different re- sponses at the individual level and from the library organization as a whole. They also explain that "much of the LIS literature fails to distinguish be- tween the kinds of behavior that pose problems."30 Looking at behavior from a labeling and symbolic interactionist perspective provides us with the op- portunity to see different aspects of the "problem." Recognizing the use of the label is a good start- ing point for reflection, not to look at the behavior alone, but to understand who is applying the label. A "deviant" label might be applied to the patron at the individual interaction level as well as the organizational and community levels (see table 1). Using this multilevel approach to explore patron behavior labeling, we can see that different factors contribute to the label at each level. Understanding how the label is generated at each level might help library staff determine whether there is some sub- jectivity in applying the label and might provide some insights for finding a solution at that level. Many factors can influence theapplication of the "deviant" label at each level, including norms, laws, policies and procedures, expectations, val- ues, and beliefs (see table 1). We must realize that people are pan of different communities and that different groups' norms may conflict within a library. For instance, a homeless patron likely operates under a different set of norms than a mother who comes to the library with her child for a children's program. As LIS professionals, we are likely able to relate more to the patron who shares similar norms and expectations. This is important 144 Reference & User Services Quarterly Agenda Item 5B-14 Who Says There's a Problem? Table 1. Potential Levels of Application of Deviant Label to Patron Behavior Level of label Questions to explore which factors determine or influence the creation of the application deviant label Community or What norms or laws exist in the community which identify the behavior as deviant or fl- Society legal? What major events are happening in the community? Library What policies, procedures, or collective norms of staff and/or groups of patrons exist which define expected behavior or which influence thoughts about how space and services should be used? How is this information shared or known? Staff What personal beliefs and values does the individual stall person hold about how people should behave in public, how they should use the library or library staff services, or how people should share common space or resources? Do staff members have the interpersonal or work related skills skills required to work effectively with these patrons? to recognize when we look at behaviors defined as deviant at the community level; we might need to look beyond our own norms -and expectations to understand our patrons and find solutions. Norms might be connected to laws or reflect values within the community Values in an in- teraction or societal context are defined as "the principles or moral standards of a person or so- cial group; the generally accepted or personally held judgment of what is valuable or important in life."a' Hale highlights that systems of values or ideologies can be used to justify actions." Laws reflect the shared values and justified action so- ciety has determined is the appropriate response to the "deviant" behavior, At the organizational or library level, norms or shared values around how the library should be used are often reflected in the library policies or procedures. These guide actions to be taken when a patron contradicts the "norms" or "values." Beliefs, in the same way, can be either individ- ual or shared. Beliefs can be seen as "a firm opin- ion or conviction."" These might be connected to values. If there is a shared value that the library should be a place for study, then a connected belief could be that people shouldn't talk loudly in the library. Shared values do not always lead to the same beliefs. Someone who values the library as a place to study could have the firm opinion that study includes collaboration and that the library should encourage dialogue and discourse as part oflearning. Norms, values, laws, and beliefs involve ex- pectations around behavior. Using them to define appropriate behavior includes an element of sub- jectivity as variation can occur at the individual, group, and societal level. Consequently, a "prob- lem" label might occur simultaneously at different levels and require different solutions at each level. If the behavior is defined as a problem at a higher level, such as the larger community, then it is likely to be a problem or require some level of response at the lower levels. A criminal act, labeled at the societal level, is likely to be viewed as a problem at all levels. A homeless patron sleeping in the library might be defined as a problem at the individual staff or library level. There can also be variation in the application of the label at the individual level_ One staff member may see a student who continu- ally approaches the reference desk with questions as a `problem patron" because that student uses too much staff time without trying things on his or her own. Another staff member may see the same interaction as an opportunity for leaching or asjust another reference question, Differences in values, norms, or perceptions possibly also cause a behavior to be defined as "normal" or "expected" at one level, but as a "prob- lem" at another. In a large university with multiple libraries, a "no food in the library" policy at one library while other libraries on campus permit food reflects a discrepancy between the norms of the larger community and the individual library. At the individual library level, the patron bringing in food could be labeled as a "problem patron," yet in the larger community that same behavior is permitted. Knowing where the problem is labeled is one of the key steps in finding the best strategy to deal with it. SOLUTIONS: USING A MULTILEVEL APPROACH TO THE "PROBLEM" IN THE LIBRARY Different factors influence the creation of the label at each level, so the questions and the solutions are different at each level (see table 2). It is important to target the response to the level at which the volume 50, issue 2 I Winter 2010 145 Agenda Item 513-15 FEATURE behavior is labeled as "deviant" or "problematic." At the community or societal level, asking ques- tions about laws or norms should be the founda- tion for thinking about the solution. For problems identified at the library level, understanding the role of policies and procedures or the expectations and norms of staff and patrons might offer insights toward finding solutions. At the staff —patron in- teraction level, the personal beliefs, values, and knowledge of the staff person can be an important focus for addressing problems. in the example of different library policies around food, targeting change at the community level, such as trying to get the other libraries to change their polity, may not be as effective as focusing at the individual li- brary level on patron education or even evaluating the need or philosophy behind the policy Using this multilevel framework, we can explore the ap- proaches to "problem patrons" offered in the LIS literature to address the "problem" at the most ef- fective level to find a solution. WORKING TO SOLVE COMMUNITY- LEVEL"PROBLEMS" In the LIS literature on `problem patrons" we can see that the reality for librarians involves dealing with behaviors defined by the larger community as problems. At the community level, the questions for thought reflect the following ideas: processes exist in the larger community to address deviant behavior defined by laws, community partnerships are essential for finding solutions, and knowing the larger issues in the community provides a foundation for proactively addressing issues (see table 2). At this level, it is important to look to the community for resources and solutions. With criminal behaviors, there are clearly de- fined systems and processes in place in the larger community to label and respond to it. The re- sponse of the library to these "problem behaviors" should be to look to these systems for partnership and guidance. Shuman notes that crime in librar- ies is generally against property or against people and that society and libraries respond differently to each." Braaksma describes the sometimes faulty perception that the library is a safe place, even by the police, which has resulted in calls for as- sistance not being taken seriously. As a result, it was important to establish partnerships and work with the police to respond to issues within the li- brary." Examples in LIS literature highlight other external partnership resources, including other libraries or workplaces 36 lawyers," and campus police-" Seeking support, advice and resources from those who have experience in dealing with illegal behavior or who understand the laws that affect the library is essential for those who experi- ence illegal behavior in their library. Partnerships also help with "problems" that are reflective of larger community issues. Braaksma noted an increase in unpleasant encounters in the library and suggests these were partially influenced by "the closure of beds at a local psychiatric facil- ity, and rising unemployment."3B Community -level changes, such as a new high school being built close to the library or a factory closing down, can cause a change in the "typical' patron, resulting in new patron groups who operate under a different set of norms or expectations. This could result in conflicts or `problems" at the library level. Main- taining good community partnerships and know- ing community issues, values, and norms can provide insight and focus for solutions to related "problems" arising at the library or staff level and can also enable the library to be proactive in policy development or staff education. Proactively preparing to address problems la- beled at this level is essential. Shuman outlines a number of case scenarios and promotes thinking about options and responses in advance to enable staff to be better prepared to respond to a crisis.90 Ross and Dewdney offer a number of tips for deal- ing with illegal or dangerous behavior and note that it is library staff that often have to respond to these situations, so clear policies and procedures need to be in place to address them.^i Advance planning for problems through policy develop- ment and dissemination is a key element of deal- ing with community -level problems in the library. SEARCHING FOR SOLUTIONS TO LIBRARY -LEVEL "PROBLEMS" Behavioral expectations defined at the library level are often evident in policy or dialogue between staff and patrons. in looking for solutions to "prob- lem" labels applied at the library level, the ideas of developing effective policy, recognizing environ- mental influences, understanding patron needs, and identifying staff training needs are themes for the questions you might ask as you seek solutions (see table 2). Effective policy is a repeated theme we find in the LIS literature, arising especially around the is- sue of problem patrons in the library Waller and Bangs state that "the most valuable tool we attempt to give our staff is the ability to determine when a problem is really a problem."Q Policy is one clear way of letting staff know what is acceptable and when to take action. Morrissett notes that policy is often created in reaction to a situation, but policy 146 Reference & User Services Quarterly Agenda Item 513-16 Who Says There's a Problem? Table 2. Targeting Intervention Level of Possible Targeted Actions or Responses by Intervention Questions for Thought Staff or Library Management Community Is the behavior governed by laws? How do others in Connect with community partners like police to plan the community respond? around criminal behaviors. Is the behavior reflective of a more global community Is there a community wide initiative to help with issue such as homelessness, diversity of community this? Are there others coping with this type of members, or crime? behavior who can mentor you or offer support or solutions? Do you talk to your community partners or patrons Are there resources within the community to provide to get to know what issues are facing the larger support or education around these issues? Library organization Are there polides/procedures in place addressing this Create policies or procedures. behavior? Does your organizational philosophy reflect the Evaluate the intent of polity/ procedure within the patron as the focus or the library as the focus? mission or principles of the library. Do the policies reflect the needs of our patrons (all Evaluate policies and procedures to ensure that the groups) or the needs of the organization/staff or both? philosophy shows respect for both patrons and staff. ➢o staff know the policies? Do staff agree with the Education and dialogue around policy which may policies? Do patrons know the policies? Do patrons lead back to the idea of evaluating policy. agree with the policies? Are patrons involved in policy making? Do you ask Survey patrons, get to know your patrons, find out patrons what they think or what they value about the what they value about the library. Focus on thinking organization? Do you understand their needs? creatively about how you could meet those needs. Do youhave staff who are skilled in working with Encourage staff to mentor others and share insights. or Imowledgeable about the needs of patron groups which may present challenges? Do you have community partners who have Access external resources to enhance staff knowledge knowledge or a skill set in working with these patron about the patron group. groups? Does the physical environment play a role in the Modify the environment to promote/decrease problem? behavior Staff -patron Do other staff identify the issue as a problem? If it is an issue for more than one person, it may need interaction to be identified as an issue at the library level to be dealt with through policy or through staff training. Is the staff person judging the patron based on their Self reflection, awareness or intervention around the own personal beliefs and values? impact of personal values and beliefs on interactions Does the staff person feel inadequate or incompetent Increase job related skills. Increase interpersonal in the interaction? skills Does the staff person know how to approach mental Increase knowledge related to specific patron health, special needs or cultural diversity issues of populations served. Does the staff person see or refer to the patron as an Self reflection around personal attitudes about that individual or categorize them based on their behavior group may allow staff to see beyond the label and to or as a member of a group? see the individual as multifaceted. Does the staff person see the individual patron and their behavior as the problem or does the staff person attempt to understand the behavior and what's behind it in order to focus on the source of the Looking beyond the behavior to a larger context may allow staff to strive for a solution based on the underlying issues at the patron, library or community level. volume 50, issue 2 1 Winter 2010 147 Agenda Item 513-17 FEATURE should be created proactively43 Policies and pro- cedures are valuable tools that staff can use to deal with problems as they arise. For those looking to develop a new policy or reevaluate current policy, reviewing the literature or connecting with another library are good places to find guidance. Holt and Holt's article, "Setting and Applying Appropriate Rules Governing Patron Behavior," outlines the development of the policy in collaboration with external partners and staff, shares an example, and highlights specific staff re- sponses to different types of "problems."49 Willis's Dealing with Difficult People in the Library includes appendixes that cover a wide range of policies, language suggestions, and procedures?= Wright provides an example of policy that connects the rules and expectations with the mission of the li- brary96 The establishment of a meaningful vision or mission for the library can be the foundation for gaining both staff and patron commitment to behavior policies. Policies are important but meaningless with- out staff support and effective dissemination to both staff and patrons. Blessinger notes that li- braries need clear guidelines in print, and staff need to be consistent with problem behaviors.47 Holt and Holt suggest an ongoing dialogue should happen with staff throughout the policy develop- ment process to allow staff to understand what they can, cannot, or should do and that the com- pleted policy should outline appropriate actions for individual situations including an indication of degrees of severity of staff response based on a legal framework.18 If all staff do not agree with a policy or proposed action and respond inconsis- tently, patrons will get mixed messages about what is okay in the library: "Any policy not backed by both staff and management needs to be reconsid- ered ."49 A policy clearly outlining what is expected of patrons and how staff are to respond to a situ- ation is an effective proactive tool for managing patron behavior. In addition to staff training on policy, enhanc- ing staff knowledge related to specific patron groups is important for dealing with problems that are labeled at the library level. Many resources can be found in the LIS literature that aim to increase understanding and identify strategies to work toward effective interactions with patron groups, such as the mentally ill and youth or with specific challenging behaviors such as anger.50 Connect- ing with external experts to provide training is valuable. Ford highlights an effective example of bringing in a speaker from a local mental health association to dispel myths around mental illness, as well as help staff to understand some signs and symptoms to be aware of and to develop a comfort level in boundary setting.41 Understanding patron needs can be an important part of creating a posi- tive interaction. A problem might be a sign that services, spac- es, or policies need to be looked at in response to a changing patron population or assumptions about the library and its patrons. Chelton highlights the fact that unexamined assumptions, such as learn- ing as a solitary activity in the library, might be in direct conflict with the need of adolescent patrons to develop social competence 5kills.53 Library staff need to balance their norms with those of their patrons. Chelton suggests that public libraries include "enjoyment of working with youth" and "ability to relate to youth" as job requiremen is 53 If you have a group of patrons that offers a chal- lenge to your library, understanding their needs and proactively trying to meet them or providing staff with the skills to work with them might help avoid problems. Brown notes how one staff person who advocated on behalf of and had a passion for working with youth was a driving force in changes and new programs within that organization.=' As part of avoiding problem behavior, there is value in seeing the connection between behavior and the library environment. Braaksma illustrates some steps taken to deter problem behavior, such as installing security cameras and convex mirrors, rearranging furniture and shelving to provide bet- ter sightlines, and replacing upholstered furniture with study tables.45 In addition to deterring behav- ior, the environment can promote different kinds of behavior. Brown notes that providing a room for teenagers to use was a great solution to the "prob- lem" of noisy teenagers in the library" Finding creative solutions to problems can allow staff to feel good about meeting patron needs. The LIS literature shows us a multitude of strategies that can address problems defined at the library level. Policy, partnerships, staff educa- tion, and understanding patron needs can all play a role in the solution. Asking the right questions to identify and understand the "problem" at this level allows you to decide where to best focus your energy and time to find a solution. APPROACHING "PROBLEMS" AT THE INTERPERSONAL LEVEL There are times when the "problem" is not a crime, or even a violation of library rules, but is a "prob- lem" for the individual librarian in the moment. At the interpersonal level in table 2, we can see that asking questions about individual perceptions, beliefs or values, and skill sets can help lead to a 148 Reference & User Services Quarterly Agenda Item 5B-18 solution to the problem. There is an abundance of LIS literature that promotes developing interper- sonal communication skills and enhancing profes- sional competencies as strategies for dealing with challenging interactions. The LIS literature places importance on in- terpersonal level self-awareness when negotiating challenging situations. Currie encourages librar- ians to reflect on whether they label patrons as difficult because patrons don't use the library re- sources in the way librarians think they should or because librarians don't make the effort to under- stand patrons' needs." Willis outlines strategies, such as understanding the issues you are sensitive about and avoiding personalizing the situation, as strategies for maintaining self-control.SB Knowing yourself and controlling your responses can allow you to avoid making a challenging situation worse. So, can one person make a challenging situa- tion better? The literature highlights interpersonal skills as a key element of working through difficult interactions. We may think that we know how to listen and understand what patrons want. How- ever, reading the literature provides interesting in- sight into skills we can improve. When interacting with an upset patron, staff might effectively de-es- calate the situation through the use of skills such as listening, awareness of nonverbal cues, seeing the issue from the patron's perspective, displaying em- pathy, and focusing on the library -specific issues.s' Ross and Dewdney's Communicating Professionally explores both verbal and nonverbal communica- tion and breaks each down into manageable com- ponents for reflection and skill practice." Other LIS resources include sections highlighting active listening as a skill to resolve patron problems b1 If problems arise at an interpersonal level and reflect a need for further skills, there are many resources in the LIS literature to use as a starting point to explore skill development. There is also a clear connection identified in the literature between "problems" and professional competency. Osa highlights the feelings of inad- equacy and incompetence that staff can feel when confronted with what they label as a difficult pa- tron.°d She suggests that in improving competence through training staff to provide better reference service, both staff and patrons will be more satis- fied with the interaction.b3 Currie also notes this idea of a connection between skill set and abil- ity to deal with problem patrons, suggesting that building staff computer, analytical, and database - searching skills can be helpful for managing dif- ficult interactions .� Staff, empowered through knowledge and a sense of competence, should be less likely to personalize patron problems and Who Says There's a Problem? will probably be able to more effectively focus on finding a solution. CONCLUSION It is clear that empathetic, knowledgeable, and competent staff are invaluable when problems arise with patrons. With problems labeled at all levels, it is the staff in the moment who have to respond. Building staff skills and teaching people how to effectively identify the issue is the starting point for finding a solution. However, to build the necessary skill set and create and implement the most effective policies, librarians need to begin with a clear understanding of the problem. LIS promotes reflective practice, and asking questions about how we approach our work is an essential part of solving "problems" in the library. This framework attempts to offer an opportunity for librarians and library managers to step back to gain a sense of the "big picture," offering some questions for reflection, taking the focus off the patron, and encouraging us to reflect on how li- brary policy, staff, or the larger community each contribute to the "problem.' Under the symbolic interactionist paradigm, each player in the situa- tion can play a role. It is important that librarians fully understand the role they play in both the problem and the solution. Knowing which questions to ask to help un- derstand how to address the issue at the appropri- ate level is a key element of this framework, and a good start to approaching challenging interactions. However, ongoing work is needed to fully imple- ment the suggested solutions highlighted here. The questions identified here for reflection arise from theory -based research, yet additional work is required to identify reflective questions about the solutions we choose to implement. At the same time, while many of the solutions found in the LIS literature are examples of actions taken in libraries to deal with problems, perhaps using more theory to frame our research and work will provide the foundation for not only effectively identifying the problem, but also for gaining insight and devel- oping models for effective solutions. Reflection and asking questions about practice should be an ongoing process not only to understand how to define a problem but also to determine the best solutions and how to implement them. ACKNOWLEDGEMENT I would like to acknowledge and thank Dr. Cath- erine Ross for her ability to encourage reflection and insight, and for asking interesting questions. volume 50, issue 2 1 Winter 2010 149 Library no longer throws book at snoozers - Chicago Tribune bttp://articles.chicagotribune.com/2011-12-02/news/ct-met-library-sl... Agenda Item 5B-19 NEWS Front Page News Sports Business Lifestyles Opinion A&E Home > Featured Articles > Chicago Public Library Library no longer throws book at snoozers Lombard facility among those that review sleeping rules in part to aid homeless December 02, 2011 1 By Annemarie Mannion, Chicago Tribune reporter Recommend 1 Tweet 1 Fall asleep in the Chicago Public Library, someone will nudge you awake. Do it again, they'll show you f door. But drift off in Lombard's cozy library and you can slumber in peace. "The library is a good place to at least catch up on the sleep you missed out on the night before," said Tammy Selio as she sat in the west suburban library on a recent Tuesday, a black suitcase filled with hel belongings at her side. Selin, 40, and other homeless patrons often gather there in the hours before a nearby shelter opens at 7 Sometimes their eyes grow heavy — especially as the days turn gloomy and colder and a comfortable u library chair beckons. Libraries tend to frown on behavior that disrupts other patrons, and that can include sleeping. But Lombard's Helen Plum Memorial Library is considering changing its rules to allow sleeping as long as i1 doesn't disturb others. Unofficially, it has already done so. Other Chicago -area libraries, including one in Naperville, have taken a similar approach, a move some experts say makes sense as the numbers of homeless and unemployed have increased. The issue came up in Lombard in part because the library has become a destination for the homeless on Tuesdays, the one night each week when the DuPage PADS shelter is hosted by a church just blocks awE Bob Harris, director of the Lombard library, said the rule change might help to those who are struggling it's intended for other patrons as well. "If they're snoring or making noises in their sleep then, no, that's not OK," he said. "But if a senior citize sitting there and nods off over the newspaper, or a college cx student who was studying late the night bei falls asleep — to say, 'No, you can't sleep' — isn't that kind of harsh? It's not caring." The Lombard library decided to consider allowing sleeping after consulting with Warren Graham, a libr securi 0 consultant from Charlotte, N.C. Graham had worked at a library in that community where sleeping was outlawed, but he said that decik 1 of 3 12/12/2012 11:54 AM Library no longer throws book at snoozers - Chicago Tribune http://articles.chicagotribune.com/2011-12-02/news/et-met-library-sl... Agenda Item 513-20 should depend on each library's circumstances. "Some libraries have so many people coming in with nowhere to go and nothing to do that everywhere } look there are people asleep," he said. Macey Morales, a spokeswoman for the Chicago -based American Library Association, agreed. She said 1 organization does not keep track of the policies libraries implement or how they handle sleeping in their facilities. But she said each should craft rules that suit its needs. "Libraries are local institutions," she said in an email. "Each one makes policies and procedures that fit needs and resources of their communities." In downtown Naperville, the Nichols Library, which also is near a shelter, allows sleeping as long as it ie prolonged or disruptive, said John Spears, director of the city's library system. The Chicago Public Library, however, bans sleeping even when it isn't bothering others. "Everyone is to remain awake," said Leland Elder, a library spokesman. "If a person falls asleep, we'll m them. If it continues then they'd be asked to leave for the remainder of the day." The Joliet Public Library reviewed its policies in August and decided to maintain its sleeping ban, an oft said. "We don't require that anyone sit and read a book, but we do draw the line at sleeping," said Dianne Ha the director. "Sleeping is more a hotel or motel activity." The Joliet library is within walking distance of a shelter and is frequented by the homeless, Harmon sail Citing the stresses imposed by a bad_ ec_o_ n_o_mv 2, she said the library is experiencing more patron behav problems overall, Sometimes, shelter clients are the least troublesome, she said. "We've seen people who are irate over small issues — over an overdue fine of 25 cents," she said. "The sl our economy is having ripple effects. People are feeling anxious, sad and angry." Graham agreed that libraries nationwide are seeing more use and with it, patrons who act up. That is ev more reason, he said, for officials to look at the rules. For example, he said he knows of a library that specifically outlawed "peeping, following and staring." Even though the Helen Plum Library strives to be compassionate, he said, most librarians need to be fir about what they will accept. "My message is, 'Look, just because you're a public library you don't have to stand there and be abused 1 people,"' he said. "It helps empower them to know that." DuPage PADS Executive Director Carol Simler applauds the Lombard library's efforts to accommodate homeless. These include allowing them to sleep there and having a community relations committee that seeks to balance the needs of shelter clients with those of other patrons. The library, which also has a security guard, recently started showing a movie at 4 p.m. on Tuesdays tha attracted an audience that includes the homeless. 2 of 3 12/12/2012 11:54 AM Strategic Plan FY2013: Six -Month Update Revised 1/14/13 Agenda Item 5C-1 Goal 1.Make the Library easier to use and more accessible. Objective A. Make improvements to the Library building, including recommendations of the facilities study. 1. Complete Phase One of the two year building project including a new first floor service desk, additional self - checks, moving teen services to the second floor. Report: Project was bid and Selzer Werderitsch hired as the general contractor. Phase 1 construction went well and was largely completed on schedule despite a long delay due to a problem with the carpet. The Library remained open during construction with no significant problems. Remaining furniture expected to arrive in Jan/Feb. 2. Install new signage based on building changes. Report: New permanent signs have been delayed from the contractor. Staff did an excellent job posting temporary signs, sometimes on what seemed to be a daily basis as things moved around. New color coded stack signs are in place. More work remains to be done on permanent signs that are not the responsibility of the contractor, including the hanging signs, a neon sign for the new movie area, and possibly some additional signs. Objective B. Improve accessibility by offering more remote locations for service delivery. 1. Review current services at Pepperwood Police Substation and consider changes or alternatives. Report: Due to low use of this outreach service, offering computer labs at the Pepperwood Police Substation was discontinued in October. 2. Develop and offer offsite training in the use of downloadable media/databases and electronic devices to a target audience of people over 50. Report: The Adult and Teen Outreach Work Group identified potential locations as well as equipment. Community Tech Zones are planned forspring. 3. Assess expanded children's programming outreach to determine effectiveness and options for offering materials checkout. Report: We are consulting with our outreach sites (neighborhood centers, daycares, preschools, etc.) about delivering storytime kits checked out to them when we visit. With the kits, we will provide Storytime Starters with early literacy tips. We will also provide Begin with Books brochures for them to give to parents. Additionally, we are evaluating possibilities of bringing books to check out at Stories in the Park this summer. If we take a "display' of books matching our themes, there would be no need for transportation plans or additional staffing, and we could easily track the circulation. Objective C: Improve customer service. 1. Implement a new staffing model for providing public assistance and establish protocol for on -call tech support. Report: The new Switchboard debuted on September 71h, with all incoming calls answered by a person during open hours. Staff take an average of 75 calls per day, answering circulation, reference and meeting room questions. The new service has had a positive reception from the public and staff. When the new Help Desk became operational and the phone was answered elsewhere staff can now leave the desk to assist patrons and help with self -check as needed. On -call Tech support formally began in October. Requests for technical assistance from both staff and public can be made each hour the library is open by calling a cell phone carried by IT and Adult Services staff. The cell phone helps assure a prompt response from frequently "mobile" staff. 2. Offer customer service training to all staff and assess annually. Report: Customer Service Team compiled a list of customer service issues that affect our patrons, and 01-04-13-6manthupdate Agenda Item 5C-2 ranked them in order of importance. An immediate action step was to increase internet access to one hour for guest passes. Customer Service Excellence : "Ways to Turn Unhappy Customer Service Interactions into Positive Experiences" was presented by Sara Iverson from Synchrony Services during Inservice Day. 3. Explore option of using an alias to login, especially for remote users. Report: Scheduled for the spring following January upgrade to latest version of Pharos. 4. Define core competencies and develop training for basic customer service interactions (placing holds, using the catalog, self -check). Report: The Staff Training Work Group created a class outline for four core competencies (using the catalog, "My Account," eMail and Outlook calendar) and will offer training early in 2013. 5. Reduce barriers to self -check use. Report: Library Board approved a revised Circulation Policy that raised the fine limit from $5.00 to $10.00, and assigned the same fine rate to all children's materials to make it easier for patrons to understand. Additional signs have been added to promote services available at self check. New media case controllers (DVD case unlockers) were installed for the public to use on August 27`h; staff assistance at the self -checks was scheduled the first week the new equipment was in place. 6. Experiment with offering appointments with librarians for research. Report: In development for late spring trial. 7. Offer meeting room support at Reference Desk, including booking / access to Room E. Report: Staff training to begin in January. Objective D. Utilize technology to improve service. 1. Improve public access to the internet, Report: Installed Sonic Wall Analyzer software and dedicated server in December. The analyzer helps to manage Internet services so bandwidth resources are not monopolized by a just a few users. 2. Provide printing service for wireless users. Report: This service will be available soon. The Pharos server has been upgraded to latest software version which includes support for wireless printing. Currently have wireless printing up and running in test mode. We need to make the switch to the new server and get all current pc's to communicate with the print release station and then the news stem will be available. 3. Use staff intranet to improve internal staff communication. Report: Development using ajaxexplorer has not proved as flexible as expected. Currently exploring more straightforward file access strategies for intranet. Expect implementation by early spring. 4. Offer holds for on shelf items. Report: Patrons may now place holds for on -shelf materials, and use of the service increases steadily. We retrieve requested materials four or five times per day, and as of December, we are averaging over 30 on -shelf hold requests per day. In the Circulation Policy review, the number of free holds was increased to eight to support this new service and to answer in a small way the regular request from the public to have more free holds. We are now processing an average of 250 holds per day. 5. Allow self-service access to video game collection. Report: Options for securing video games while enabling self-service were explored. Self-service kiosks, the preferred choice, were found to need further development. "Benefit denial" cases, which secure discs by making the discs unusable if not properly unlocked, were selected. The cases mean discs are no longer behind the desk but doesn't achieve the goal of full self-service because it requires checkout and unlocking by staff. More than 700 video games were re -packaged and tagged, and made available to the public the week the new desk was installed. 6. Add additional self -check stations. 01 -04-1 3-6monthupdote Agenda Item 5C-3 Report: Two additional self -check stations were added as part of the 1" Floor remodel. 7. Install new equipment with improved printing and scanning options to access microfilm collection. Report: Have had disappointing vendor demonstrations from two leading established systems. A new product (U-scan) that looks promising is scheduled for shipping in late spring. We will be contacting the vendor about demonstrating their product prior to that time. 8. Provide an easy option for people at public access computers to chat with Reference Desk staff to ask for assistance or report problems. Report: IT will be working with Adult Services this spring to assess potential solutions for this task. 9. Consider new options to deliver Channel 10 programming. Report: Changes will coincide with the 2013 Copyright Policy review. The Children's staff has several ideas for videotaping options, and we have been discussing their viability. We also have plans to videotape informational segments on children and reading, and what the library offers to support literacy. We are meeting this month to re-evaluate copyright issues with storytimes. We have been videotaping special programs and storytimes that seem appropriate for Channel 10 programming. 10. Evaluate library technology service relative to benchmarks set by the Edge initiative. Report: Scheduled for the spring in conjunction with strategic planning cycle. 11. Provide online registration for summer reading programs. Report: Planned for Summer 2013. Software is available that should meet our needs. We are scheduling a demonstration in late January or early February, with the expectation that we can tweak it to match our library and have it available for staff training and practice after Spring Break. Goal 2.Im rove visibility and awareness of library services, programs and collections. Objective A. Vary delivery of library messages utilizing social media, website, email, traditional media, and out of building locations to improve awareness. 1. Use a variety of methods to keep the community informed about the building renovation project. Report: An information campaign based on the theme Better Building Better Service was developed with a variety of components including the library newsletter, website and social media. Several presentations were made a local service groups during the building process and more are planned. 2. Use a variety of formats to promote library collections and resources. Report: Collections, including the new emagazine collection, were routinely promoted on KXIC and social media. Three guest bloggers submitted "Best of 2012" recommendation resulting in six Staff Picks blog posts with suggestions by genre. Two articles were submitted to the Gazette and Press - Citizen each month. In the first six months of FY13 staff created 60 Staff Picks blogs, 40 Newsroom posts, and 41 Teen Space posts. 3. Create regular electronic "newsletters" aimed at specific demographic groups. Report: Funding for a software product has not been identified. We are investigating options. 4. Incorporate more promotional video into PR efforts. Report: A video to highlight the building remodel was on the webpage and used when staff spoke to community groups. Two Staff Picks videos were taped. 5. Create a regular "From the Reference Desk" communication that highlights interesting facts, shares tips and tricks for locating and using online information. Report: Considering changes to the blog to incorporate "From the Reference Desk" or to develop a stand-alone option inspring. 01 -04-1 3-6monthupdate Agenda Item 5C-4 6. Promote reference service, classes and tech support at community events. Report. List of prospective partners created. Will begin work with Eco Iowa City 2 in March at the East Side Education Center. Objective B. Improve promotional efforts with and to community partners. 1. Collaborate with Iowa City Downtown District (ICDD) to bring people to downtown Iowa City. Report: Iowa City Public Library hosted a puppet show on the Kids Stage of Oktoberfest on Saturday, October 6, 2012 at 1 p.m. 45 people were present in the audience for the show. Overall attendance was lower than usual at the northside festival's outside events due to inclement weather. A special Kidspectacular Mini Puppet Show, "The 3 Billy Goats Gruff," attracted more than 120 children and parents to the Storytime Room for the kickoff of Celebrate the Season on Saturday, December 1". ICPL also hosted an all -day Charles Dickens movie marathon which brought in an audience of about 50. ICPL is discussing the possibility of collaborating on information dissemination via the new electronic information kiosk. 2. Work with new City communications staff to share city-wide information. Report: The Marketing Work Group met with City Communications Department staff in November and discussed how we can collaborate. Many Library and City events have been cross -posted in social media. 3. Promote use of Library Tech Spot at Pepperwood Plaza. Report: Despite promotion, use did not increase so the service was discontinued in October. Objective C. Support improvements in public relations efforts. 1. Install electronic building directory and bulletin board. Report: RFP was written and resulted in four responses which were evaluated by a team. After demonstrations by two vendors, we are now in negotiations with our top choice. Goal is installation by spring. There is interest from the City to use our selection and a preferred vendor in other city facilities and possibly the downtown area. 2. Train staff to use new and existing marketing tools. Report: Met individually with staff and with the Selectors Work Group for training. 3. Consider budget for advertising and to purchase new software. Report: Software purchase request was not included in the operating budget, but may be an option for FY14 NOBU 4. Create an ICPL style manual and train staff to use it. Report: An outline and draft of four sections are complete. Goal 3.Develop partnerships that build community and support the Library's mission. Objective A. Partner with organizations that support and promote reading, literacy, and lifelong learning and community dialogue. 1. Continue programming partnerships with the City of Literature (ICUCOL). Report: Active participants in planning and delivery of One Book Two Book Children's Literature Festival, for which the library is a primary venue this year. Iowa City Book Festival has moved to the fall and we will remain involved. Expect a Community Book Talk in the spring. 2. Partner with homeschooling groups to teach library skills including online resources and learning tools. Report: In October we hosted our first Homeschool Tour. Students in the Mid -Prairie Home School Assistance Program visited, and we showed them what happens behind the scenes at the library. We then offered database training for the older students and storytime and crafts for the younger ones. We have a list of local homeschooling groups that we will be working with in the coming months to offer classes. 3. Work with various partners to provide job skill and basic computer training. 01 .04.1 3-6monthupdote Agenda Item 5C-5 Report: List of prospective partners created. Plan to offer classes in early summer. 4. Partner with UI Library School to offer basic information literacy classes at ICPL. Report: Initial contact made with UI Library School professors. Classes fit into fall semester better than spring, may be delayed until FY14. 5. Identify new partners for one-time significant program series. Report: Partnership with Film Scene was curtailed by other Film Scene initiatives. Will partner with City of Iowa City Landfill and Recycling Center and the East Central Iowa Council of Governments on an ECO Iowa City 2.0, offering programming on environmental education and promoting dialog about regional (county -wide) environmental issues at the East Side Recycling Center. 6. Identify and work with partners to provide support for children who are struggling readers. Report: Therapy Dogs of Johnson County is offering the R.E.A.D. program once a month at the library. This program motivates beginning and reluctant readers by giving them the opportunity to read with a dog and then choose a book as a prize. We will be hosting students from Grant Wood Elementary School as a part of the Strong Girls Read Strong Books project. This is an after -school project sponsored by two professors in the College of Education and funded by an Iowa Women's Foundation grant. They plan to mentor girls over several years, using books with strong female characters as discussion -starters. This project targets girls who are considered "at -risk," with the hope of helping them develop reading, cultural, and social literacy to help them succeed. They will begin meeting at the library in February. We also have plans to further develop our summer reading program with the specific goal of motivating reluctant readers. We will be working over the next few months to find community partners in order to be able to offer incentives to provide additional motivation in the program. 7. Introduce STEM programs as a part of youth programming. Report: We have offered several STEM (Science, Technology, Engineering, Mathematics) programs this year already, including the Coderpojo computer coding club, the fall Kids Tech Club, the Mann Bots Lego League teaching technology use to senior citizens, and storytimes on gardening, recycling, and animals and their habitats. We have plans and ideas for future STEM programs as well, including a computerized music program which shows the science and math of music, circuit sewing, mini wind turbines, 3-D printed jewelry, and possibly a Maker Fair. 8. Explore options to share downloadable resources with Public Libraries of Johnson County. Report: The hiring of a new Collection Services manager delayed this initiative. Objective B. Work with the Foundation to seek funding opportunities. 1. Identify and apply for grant support for ongoing special children's programming. Report: We have applied for a Google RISE grant to fund future Kids Tech Club programs, as well as a local grant for technology in the Children's Room renovation. Application submitted for $14,300 Google RISE (Roots in Science & Engineering) grant for expansion of the Kids Tech Club from 48 to 112 participants in grades 4-6 during summer 2013. Decision anticipated in February 2013. Children's Summer Reading Program sponsorship opportunities to be explored third quarter FY13. Growth in Children's STEM programming, and the Children's Summer Reading Program were identified for potential grant and/orsponsorship opportunities. 2. Support fundraising efforts for the building project. Report: Better Building, Better Service project Powerpoint developed and available on website. Powerpoint has been presented to several service organizations. The Fall Window is serving as the primary written project summary. The Better Building, Better Service project was featured on the website's news scroller, Facebook, and Twitter, and included a link to online donation system. On December 8, 2012,1CPL hosted an Arts & Crafts Bazaar as a fundraiser for Better Building, Better Service. The inaugural event raised $S,349.S9, with $4,9S9.59 brought in from the sale of the more than 1,100 handmade arts and crafts items which were donated to the Library by their creators, and an 01-04-13-6monthupdote Agenda Item 5C-6 additional $390.00 resulting from the sale of the Bazaar's specially designed "Weapons of Mass Creation" tote bags. The sale of the canvas bags continues, and is expected to generate another $250.00. Better Building, Better Service was featured as the cover article in the fall Window. A donation reply form was included and has generated $2,185 from 13 donors including 4 who are first-time contributors. Goal 4.Provide resources and programs that inform, entertain, engage and inspire. Objective A. Offer library collections that people want in a variety of formats. 1. Offer downloadable access to local music. Report: The Local Music Project has continued to grow. The initial collection of 57 albums increased to more than 100 by mid -year and the Library has received significant national attention for this innovative project. Procedures have been established for maintaining contracts and identifying those up for renewal. The Webmaster developed a method for synchronizing catalog and website information. A collection plan and method for selecting new works will be established in the spring. 2. Improve browsability of and access to collections. Report: Periodicals were moved and new signs created. New end panel and other signs on the first floor are complete. Permanent signs will be updated in early 2013. The magazine collection underwent a review in preparation for its move to the 1" floor. Using check-out and in-house use records, a balance was struck to retain the most popular titles in thirteen browsable subject categories. Holdings were evaluated and most print back issues removed, when available in full -text from Library online resources. A service was added in mid -October that made subscriptions to more than 100 magazines available in digital editions. Though not yet fully available inside the Library, more than 250 users have created accounts with nearly 2,800 "checkouts." Plans underway to bein to offer this service from within the Library using public tablet computers in early 2013. 3. Assess new format options for library collections., Report: As noted above, an eMagazine collection was added mid -October. In late November four eReaders which were loaded with content — 2 with adult titles, 2 with children's titles — were offered for checkout. They were quickly sought after with multiple holds and consideration for adding more will be made in the spring. Librarians discussed current options for download of commercial music and found no satisfactory product model available at this time. Small teams of librarians are researching for discussion circulating tablets, video download options and Play -away audio devices. A locally produced ebook (Iowa City Poetry in Public) was uploaded to Overdrive and serves as a model as we consider the potential for adding other locally published works, another topic set for reporting to the Selector's Workgroup in the spring. 4. Develop digital collections to share materials of local interest. Report: The pilot project completed with the Johnson County Historical Society helped identify issues and development of a timeline. Software has been selected, a Collection Plan drafted for discussion in early 2013, and a partnership agreement written to ensure understanding on joint projects. Best Practices, establishing standards for handling of materials, digital specifications and descriptions, are under development. These issues, a prioritized list of potential projects and development of a forum for presentation of digital exhibits, are targeted for completion by the end of the fiscal year. Objective B. Help the community explore new technologies. 1. Offer the community options to test-drive a variety of devices that we offer. Report: In November, two Kindle eReaders were made available to library patrons for checkout. The devices are prooaded with popular titles that rotate periodically, enabling the user to experience the device without having to learn download procedures. We will soon be offering ipads in the magazine reading area to use with electronic magazines, and have plans to make a wide variety of portable devices available in Drop -In Tech Help for people to experiment with. 2. Improve in depth technology support to the public. 0 1 .04- 1 3-6monthupdate Agenda Item 5C-7 Report: Several well attended training sessions were developed and offered to staff in eReader and other mobile devices. Staff and public training sessions will be re -addressed in the spring with recent changes to departmental responsibilities. Objective C. Create attractive services and facilities for teens. 1. Prepare for new teen space. Report: Young Adult Fiction collections moved upstairs and spread out. Staff is beginning to think about the new space and how it will be used. We may begin remodeling construction in early July because the space is available. 2. Consider staffing and programming for teens. Report. A Teen Programming session was offered at InService Day, "Programming - Success with Teens: Programs and Interactions" presented by Eli Neiburger, Associate Director, IT and Production, Ann Arbor District Library. New librarian has been hired. Objective D. Provide library programming to meet community needs. 1. Begin using evaluation/feedback form at library programs. Report. Created an evaluation form and used it at programs during the month of October. Will repeat survey in the spring. 3. Consider changes to summer reading program to improve participation and completion. Report: A set of survey questions have been developed and the survey will be launched this month amongst libraries that are either similar in size and situation, or known as leaders in programming. We will evaluate the results and incorporate our findings in our summer reading preparations. 01-04-1 Mmonehupdote Agenda Item 6B-1 Children's Services Report Prepared for the Iowa City Public Library Board of Trustees, December 20, 2012 meeting By Vickie Pasicznyuk, Children's Services Coordinator Libraries continually evolve to meet the needs of their communities —it's at the heart of why we exist. A recent trend in children's services is offering "sensory" storytimes, in response to the increasing number of children being diagnosed with autism spectrum disorders. These storytimes mix books, songs, movement, and sensory activities in a format designed for children with developmental disabilities, including autism. Sensory storytimes also provide a safe environment for parents who are concerned that their kids who might be perceived as "disruptive" in traditional storytimes. The Iowa City Public Library will soon be equipped to offer sensory storytimes, thanks to one of our hourly staff, Jackie Biger. Jackie is a librarian and graduate student working toward her teaching certification. She was recently awarded a fellowship with the Obermann Graduate Institute on Engagement and the Academy. This prestigious opportunity is a week-long fellowship in which graduate students tackle projects that combine academia with scholarship, volunteerism, service learning or community activism. Jackie will be designing sensory storytimes to provide added service to children and adults with learning disabilities. Her goal is to provide groundwork for programming that serves the needs of this population and promotes literacy and joy in reading. She will also work on writing and creating storytime kits that can be used in a library setting. We look forward to working with Jackie and learning from her! Other Children's Room Highlights: • Nursing room renovation The Children's Room has an area where mothers can privately nurse their babies. We've given this room a mini - makeover, and it's now more welcoming than ever. We added fresh art on the walls, comfortable cushions on the rocking chair, and a basket of board books for siblings. • Kids Chess Tournament On November 17, we held our annual Kids Chess Tournament. This year the competition was in memory of Steve Young, a longtime organizer of the event who died in February. Over 60 kids and even more parents participated in the program. • Ellen Buchanan Storytime On December 6, Library benefactor Ellen Buchanan entertained the storytime crowd with stories and puppets. We appreciate her many contributions to the Library! Agenda Item 66-2 Collection Services Department Prepared for the December 20, 2012 meeting of the Iowa City Public Library Board of Trustees by Barbara Black, Collection Services Coordinator CIRCULATING E-READERS The Library has a long tradition of offering audiovisual equipment available for checkout. Though most were to support our value that collections offered should not be limited only to those who had the necessary equipment, over the years it also included some equipment that the public needed for presentations or to create their own content, such as overhead projectors and video cameras. As we look ahead it becomes apparent that more and more content is becoming integrated with the equipment not always separately. In light of this, Susan suggested taking a fresh look at circulating equipment as a collection, some that may not include content but laying the foundation for those that would, such as circulating tablet computers. A line was created in the Materials Budget and a Library Assistant assigned to serve as liaison, creating synergy between the Innovation and Selectors groups to determine what equipment/devices we might offer. He was also given responsibility for recommending and implementing how the various items would be packaged and circulated. The end of November marked the first implementation of this approach when we began offering two Kindle eReaders for checkout. Brian Visser, staff assigned to manage the collection, recommended Kindles for ease of use by patrons but his research also found that Amazon offers software that will help the Library to secure their use. Unlike the eAudio devices we offer, meant to provide users without devices access to offerings in Overdrive, the eReaders are preloaded with Library purchased content recommended by staff who select eBooks for the Overdrive collection —two with titles of interest to adults and two with titles of interest to children. We started conservatively to make certain of interest but with 14 holds currently on the devices for adults, it would not be surprising that a decision will be made to offer additional pre -loaded eReaders if interest is sustained. I DIDN'T BUILD THAT Cleaning out files led me back to the annual report for the first year I became a coordinator in July of 1993. Hal had decided he no longer wanted to be a manager and stepped down as TS Coordinator and I was appointed. My first year expenditures for materials were $315,514, 22,770 items were added and 18,067 withdrawn for a collection of 193,200 items. In FY12 expenditures for materials were about $709,000, nearly 37,000 items were added and just over 28,000 withdrawn for a collection of just over 242,000. In FY94, TS staff included 7.75 permanent FTE and 3 hourly staff. In FY12, with nearly double the expenditures and a third more items handled, the department is made up of 7.25 permanent FTEs and 4 hourly staff. Technology has certainly created efficiencies, but with growing complexity due to broadened formats, expanded security measures, adding responsibility for cleaning and inspection of disc collections, decisions on replacement of worn materials, sorting gift materials, responding to patron suggestions for titles to purchase and each and every person now spending some hours at a public service position, the accomplishment is notable. What has remained a constant throughout my tenure is the immeasurable commitment of those with whom I've worked. As coordinator I helped to communicate the mission, usher ideas, develop some framework, a little grease, sometimes a little brake and counted on staff to bring the Library's plans and collections to fruition. I have never ceased to be amazed by the work ethic, the intellect brought to problem -solving and the devotion to serve the public exhibited among all staff but most particularly those in Collection Services, whose work remains largely unseen. Their work is documented in the numbers of items added and withdrawn but the work behind those numbers is mostly hidden. Yet, the Agenda Item 613-3 public's benefit is ever-present in every step they take to put materials on the shelf. From careful consideration by Selectors, prompt and accurate ordering and receiving, rushing titles with holds, assigning call numbers and subject headings to ensure easy access, processing that keeps materials presentable and input of data that provides information for future collection development, every person approaches their part with seriousness and dedication and a personal investment in providing a top- notch collection. As a first year coordinator, hoping to document their work in the same context as regularly reported statistics such as the number of questions answered and circulations per hour, I included the following in my first annual report: '?he number of materials handled by Technical Services staff continued to grow this year but with less than the phenomenal jumps it had taken with the effects of the Library's levy were first felt. The addition of 22,770 items to the collection in FY94 meant that each week approximately 438 items went through the steps of being ordered, received, searched, cataloged, processed, and authorized for payment, involving a different staff person in each step —a whopping 2,627 individual steps performed each week (about 1 step every minute and a half) resulting in 6.7 new items added each hour. In addition more than 500 different magazine titles were ordered and received, totaling somewhere in the neighborhood of 16,000 magazines checked in and readied for use:' The processes -- and most dramatically the numbers -- have changed through the years but the outcome remains the same. I have come to work every day with anticipation, buoyed by the energy and commitment of my colleagues and it has been my privilege to serve the Iowa City community. INFORMATION TECHNOLOGY REPORT TO LIBRARY BOARD (November -December, 2012) Agenda Item 6B-4 Hal Penick, ITCoordinator H "This Old Mouse" —More 15' Floor Remodeling from an IT Perspective After staying just ahead of the electricians, carpet layers and furniture installers for several weeks, most of the equipment moves on the 1" Floor have been completed. The staff at the new Help Desk have new computers, two new self -check machines and most of the catalogs have been installed as well has moving phones, printers, and credit card lines. Two Express Internet machines are on the way. In addition to the physical changes, IT staff had to deal with several software compatibility issues that came with switching to a new operating system. There is still some "settling in" work to be done but for the most part we are at the stage where we can step back, enjoy a job well done and start planning for the next phase. IR Drop -In Tech Help Story orp© In addition to managing the bits, bytes and bacon (all the other good stuff) of network services, IT staff also pair with staff from Reference and Instruction Services to provide a service called "Drop -In Tech Help." For eight hours a week staff from the library is available in the Computer Lab to assist patrons with their technology needs. Although the variety of questions is legion many people come simply looking for some help with basic computer needs. Here is just a sample of some of the story lines that have come out of these sessions: Patron needed help on the internet to find continuing education classes through the university and to find an investigative website to find her biological father. o I printed out the pdf of classes and their descriptions for her. (Patron doesn't have the internet at home, and wasn't able to do any more research on the internet after leaving the lab.) Afterwards the patron told me she had never met her father, and wanted help typing out information about herself and dad. I typed out the Information, scanned a picture of her to attach to the story, and sent it in to the investigators, She was very thankful. Patron was looking for help applying online for a job. He had minimal computer skills and spoke limited English. His friend helped as a language interpreter. o I helped him set up a Hotmail account (he thought he had one already but didn't) and I learned to never steer people towards Hotmail again due to their super difficult setup page. After getting the Hotmail account active (F5 F5) we were able to sign up for yet another online application page for temporary work in Iowa City. I helped him with the lengthy form and he was able to get confirmation so he could go in for his interview! Helped a couple with their new Nexus 7. They wanted tips and also wanted to add Overdrive Media Console. • Patron needed help filling out an online job application. He had limited computer skills but ended up getting the hang of using the mouse very quickly. o Helped the patron set up a Gmail email account. Explained briefly how to use Gmail. Logged into the employer's page and made an account with them, got his application submitted. A patron had a virus on her HP laptop. This was the second day she'd been in for assistance. Yesterday she worked with a couple people to download Malwarebytes and ran a couple scans. Problems were detected and quarantined, and the computer re -booted, but the problem still existed. o Per instructions, the patron had backed up her personal files on her computer and saved them somewhere else. We performed a restore to a previous date. At first it seemed like the virus was removed, but it turns out it wasn't. She might come back in next week, or take her computer in to get repaired/looked at. Another option for her is to do a complete restore of Windows. Agenda Item 66-5 A patron wanted help setting up a new Zinio account. She'd had a previous, consumer account, and was running into issues with remembering her login for it, and not being able to access magazines. o She had since gotten a different email account than the one she'd used to setup her previous Zinio account, so we agreed that it made more sense to just setup a whole new account. We went through the process of setting up the RB account and Zinio account, and she was good to go. • A young deaf woman needed help getting into her Century Link account to pay her phone bill. She was having trouble navigating their web site. Showed patron how to connect player to computer and browse file. Walked through how to select folders and files, open, rename, and delete. o Walked her through their site and she paid her bill. • Create account and business group in Facebook o Showed patron how to create Facebook account and import contacts from Gmail to populate Friends list. Then created a group for her business and added a few members of her Friend's list to it. Patron came in with a new cell phone she was unfamiliar with. Needed assistance figuring out how to use it. She also wanted to know the number for the phone. o I was able to show her the basics of how to enter contacts, make and receive calls, change the volume, and the functions of most of the buttons she didn't know. Found out her number in phone settings and wrote it down for her. She was very thankful that someone was here to help her out. • Patron wanted help re -activating an old email account, and learning how to send herself an email with attachments. o Email account was no longer active, so a new account was created. We went through the process of creating an email and attaching a document from her flash drive to it, and sending it. • Patron wanted help with google calendar offline mode; Skype; watching video on computer; copying and pasting information into emaiis o set up offline mode, worked with skype audio, learned copy & paste shortcuts, etc. Patron wanted help canceling a print job on her Mac from her wireless printer. She wanted to know how to print specific page ranges. She wanted to know about color vs. black -white printing. She wanted a text editor on her laptop. o I went into her printer setup and located the printer, there were no jobs in her print queue. She may have already deleted it from the queue or it may be that it only shows when she's in range of the printer. We discussed howto delete a job when or if it were to show up again. We went over how to see print preview and print only specific ranges rather than "all". We tried to find printer settings to toggle color on/off but they weren't present (not sure if that was due to printer being out of range?). We downloaded a free text editor for Mac called "Bean", it had many rudimentary word processing functions that she wanted (double space, change text size). • Patron wanted to know how to setup his new iPod Shuffle device and add songs to it. He also needed help resetting his iTunes password. o We plugged it in and got the drivers installed. I showed him how to drag and drop files in iTunes. I got his iTunes password reset through iTunes help and it turned out he forgot it was case sensitive (a persistent problem in iTunes). Agenda Item 613-6 Adult Services Department Report Prepared for the January 24, 2013 Meeting of the Iowa City Public Library Board of Trustees Maeve Clark, Adult Services Coordinator A rose is a rose is a rose Information Services -), Reference and Literacy Services —> Reference and Instruction Services Adult Services Our department's current name is Adult Services and we like its simplicity. The primary duties of Adult Services are — Reference, Reader's Assistance, Adult and Teen Programming (including Library Channel 10), Switchboard, Interlibrary Loan, Public Access Computers and Adult and Teen Classes. The new year brought not only a new name but new faces. John Hiett, a 30 year employee of ICPL retired December 31. John was the Senior Librarian. He selected half of the nonfiction collection and popular music but over the years had selected most every collection in the library with the exception of children's materials. He was responsible for the Information Pages and was the inspiration behind the Local Music Project. Jason Paulios is the new Senior Librarian, leaving his Young Adult Librarian position open. Brian Visser is the new Young Adult Librarian. In the reorganization of departments Adult Services gained three new staff members; Phil Kirk, who is the lead staff member for Interlibrary Loan as well as a Switchboard staff member and Brianne Wall, a new half-time permanent staff member who will assist Phil in Interlibrary Loan and work on the Help Desk. Heidi Lauritzen is now a Supervising Librarian, responsible for the Switchboard as well, working on the Reference Desk and providing Interlibrary Loan support. Adult and Teen Classes and Programming The wheels are spinning in the Programming and Classes Teams and Workgroups. Teen Tech Zone, located in the Computer Lab Thursdays from 3 to 5 and Saturdays from 1 to 4, now offers Crafternoons on Saturdays. Emily DeLong, the Adult Services Intern, came up with the idea to lure in teens not so much interested in computers in with other activities. Crafternoons is catching on and Emily recently was the early, (Sam to 8 am), guest on CBS Morning Show with Josh Schienblum. It was a remote shoot from Meeting Room A and Emily shared the various activities at Crafternoons and taught Josh how to make a white felt mouse for his cat. The program also aired on Fox 20, The Adult Classes Workgroup has been meeting and is readying a number of new classes. VITA and Tax Information What do we call the lack of Congressional action? We call it late tax forms and instructions and delays on dates for the ever popular Volunteer Income Tax Assistance (VITA) dates. After the fiscal cliff was avoided tax rates could be determined and forms and instructions should start flowing in and then out of the library. VITA is getting a late start this year due to the spring semester starting later than usual and because of the uncertainty of when electronic tax forms could be filed. VITA will begin January 31 and will prove, we are sure, to be as popular as ever. Agenda Item 613-7 att IOWA CITY 4 �,r�}�s PUBLIC LIBRARY ��r�� 123 S. Linn St. • Iowa City, IA 52240 319-356-5200 • www.icpl,orq Community & Access Services Department Help Desk Update for ICPL Trustees and Friends Foundation Board Prepared by Kara Logsden, January 2013 Happy New Year from the new "Community and Access Services Department." We are learning that merging two departments takes a considerable amount of thought, patience, and openness to change. The work on the Help Desk remains constant, but the behind the scenes work takes time to evaluate and determine howjobs should be integrated and tasks reassigned. The construction is complete and what a difference two months makes! Not only did staff learn to work on a new desk, but patrons also learned new routines for checkouts and interacting with staff. Queuing at the Help Desk is still not perfected but we are working on it. Overall we have seen many positive outcomes and worked through the routine kinks that come with change. Signs, electronic signs, and new furniture will come soon. Anna Sewell was hired to fill the Library Assistant III job formerly held by Brian Visser, who moved to Adult Services. Anna has a Master's Degree in Social Work and will focus on managing the Library's Volunteer Program, increasing Outreach efforts as outlined in the Library's Strategic Plan, and the new electronic sign project. You will also see Anna working on the Help Desk, along with another new face, Brianne Wall, who recently joined the Adult Services Department. Welcome to Anna and Brianne! We are working on a comprehensive training checklist for all staff who work on the Help Desk. The Help Desk is primarily staffed by permanent employees but we use Pages to supplement on the desk during busier times. We want to assure all staff are well trained in their respective roles on the desk because ultimately we believe this results in better customer service and higher job satisfaction. The Marketing Work Group is thinking about The Window newsletter and the impact new postal regulations may have on newsletter mailing. We are also looking at ways we can improve the newsletter and incorporate full color into the printing process. The Adult & Teen Outreach Work Group is evaluating sites in the community with free wireless Internet access and open space that would welcome hosting community Tech Zones. We are also beginning to think about Summer Reading Program and ways to enhance programs in the community by sending staff out with materials for checkout and registering people for Library Cards. The Volunteer Program Work Group is thinking about the April Volunteer Recognition Event and invitations planning. The Public Relations Team will review recommendations from the Marketing Work Group about The Window newsletter and will also begin thinking about the new electronic signs and how we can use this new system to share information about Library collections, programs, and services. There's never a dull day working at the Library O Agenda Item 6C-1 Development Office Report Prepared for the Iowa City Public Library Board of Trustees December 20, 2012 meeting by Patty McCarthy, Director of Development Crafty Tote Bae on Sale Now Just in time for holiday giving, this specially designed, limited -edition canvas bag is now available to purchase. The $10.00 "Weapons of Mass Creation" tote is a unique fundraiser for the Better Building, Better Service project. The bags sold out after their introduction during the Arts & Craft Bazaar on December 8th, but we anticipate the re -order will be received prior to the Board meeting. Please contact me if you want to reserve one for delivery then. Patty-mccarthy@icpl.ora or 356-5249. Arts & Crafts Bazaar Success! More than 200 customers found handmade treasures during the P, rs annuaI Arts & Crafts Bazaar on December 81h. The sale brought in more than $4,400 for the Better Building, Better Service remodeling project. The bazaar fundraising effort continues through sales of the aforementioned tote bags. After everything was counted, generous and talented library friends donated more than 1,100 creative items to sell during the Bazaar. The one -of -a -kind donations included knitted hats, scarves, and mittens, quilts, clothing, pottery, jewelry, and home and holiday decorations. We are grateful to everyone who made something for the bazaar, and to those who shopped. Book Sale Success Too! In addition to the Arts & Crafts Bazaar, Library visitors couldn't miss the Book Sale set up in the Meeting Room A hallway. Our wonderful BookEnd volunteers sold nearly $1,100 in used books during the 6 hour sale! Social Media Plan The Iowa City Public Library Friends Foundation will explore new social media outlets as a result of work by students in the "Contemporary Topics In Marketing" class at University of Iowa. The Library Friends Foundation was one of three selected through the Iowa City Downtown District by teacher Nick Westergaard for the student's focus. Students Danny Baylis, Daniel Goldman, Emily Goddard, Max Gellerman, and Ford Schick presented their conclusions during class last month. Their recommendations include establishing a presence on Instagram for the Foundation and BookEnd, using Twitter hashtags and Facebook to link to specific pages, and incentives to attract customers to The BookEnd, and establishing relationships with students to be "ambassadors" for the store and Foundation. It was a pleasure to participate in the project and we look forward to implementing the plan. Please contact me if you would like to read it. Thank You to Community Foundation of Johnson County! Better Building, Better Service project plans to create a new Children's Technology Center in the Ellen Buchanan Children's Room received funding from the Community Foundation of Johnson County last month. It was an honor to learn that our grant request was approved and to accept the contribution during the Foundation's annual luncheon. Agenda Item 6C-2 Development Office Report Prepared for the Iowa City Public Library Board of Trustees January 24, 2013 meeting by Patty McCarthy, Director of Development Grants and ICPL Over the past year, during casual conversations with individual colleagues, I have increasingly suggested the possibility of identifying grant funding to support their specific program/project ideas. Those conversations have evolved into giving presentations on the topic to Selectors and other Librarians with the goal of expanding the number of staff members who are on the lookout for grant opportunities. The successful effort has resulted in a new level of inter -departmental collaboration as Development Office staff partner with other departments to prepare grant applications. As is usually the case, the staff members who present programs have the most knowledge about it. If it's a new idea, they are also most familiar with the goals, measurement options, and details involved in creating the program. So, our method is evolving to be one in which those colleagues write the responses to the very specific application questions, and that Information is then edited by Development staff with the department's Coordinator. This partnership approach saves time, offers the opportunity for Librarians and other staff to hone their writing skills, and allows all to cross paths and work with each other with an intensity we do not usually experience. An example is our current work to seek a grant for "StoryCorps @ your library," an opportunity presented by American Library Association Public Programs Office and StoryCorps with support from the Institute of Museum and Library Services, The January 181^ deadline looms at this writing, as it does for Christina Davis, Development Office Intern, and the other three members of our team (Maeve Clark, Candice Smith, and Melody Dworak) who represent Adult Services, and Collection Services. We are each gaining greater appreciation for the details involved in each other's work, and learning how to express the marvels of the Iowa City Public Library and our community to an audience that probably does not know much, if anything, about either, and will only learn from us and what we write! We are up to the challenge and enjoying the journey! Of course, we hope it will ultimately end with ICPL presenting another fantastic community program thanks to receipt of the grant. Fore! Seeking Library Links Participants You can help ensure the success of the inaugural Library Links Golf Classic by suggesting potential golfers, sponsors (several opportunities available), and donors of fun prizes for the participants. Library Links is scheduled on Friday, June 14'h at Finkbine Golf Course. Lunch will be served at 11:30 am, and golf begins at 1 p.m. Proceeds from Library Links will benefit the Better Building, Better Service renovation project. Please send suggested names to me at patty-mccarthvCEpicpLora or call me at 356-5249 Building the Collection: 10u' Anniversary! Mark your calendars for Sunday, May 5, 2013 to join the festivities at our primary fundraising event Building the Collection. 6 p.m.-8 p.m. (we promise no later!) at hotelVetro. Next month's report will include a peak at the spectacular live auction opportunities developed by Holly Carver and Linzee Kull McCray's capable committee! Upcoming Friends Foundation Dates Board of Directors Meetings: February 6, 2013 April 3, 2013 June 5, 2013 BookEnd Book Sale: Saturday, March 9, 2013 Building the Collection: Sunday, May 5, 2013. Library Links Golf Classic: Friday, June 14, 2013 :`6"SP� IOWA CITY �► PUBLIC LIBRARY City, DATE: January 16, 2013 TO: Library Board Agenda Item 6E FROM: Maeve Clark, Adult Services Coordinator/ InService Day Chair Committee members: Bond Drager, Anne Mann Mangano, Vickie Pasicznyuk, Jason Paulios RE: InService Day 2013 DIRECTOR Susan Craig PHONE 319-356-5200 FAx 319-356-5494 www.icpl.org Beyond Access, InService Day 2013 was a success. 13 staff members were honored for their years of service with three reaching their five year mark and one her 35th. Four retires attended and eight of nine board members were present for all or part of the day. Eli Neilberger, Associate Director, Information and Technology and Production, Ann Arbor District Library was the morning speaker. His presentation, Access Schamaccess, generated much discussion that morning and into the new year. Eli was also a presenter for two of the afternoon sessions - Success with Teens and Blogging Engagingly. The other afternoon sessions were John Kenyon, Executive Director, City of Literature, City of Literature — What s the Story; Rosemary Tiwari, Iowa City Genealogical Society, Genealogy Basics : Researching your Family History; Nancy Bird, Executive Director, Iowa City Downtown Association and Karen Kubby, President of the Board of Directions, Iowa City Downtown Association, The Iowa City Downtown District at Work and Sara Iverson, Synchrony Services, Customer Service Excellence: Ways to Turn Unhappy Customer Service Interactions into Positive Experiences. The State Library of Iowa awarded the library with three and one-half hours of continuing education credits for the morning session and one hour of credit for each of the afternoon sessions. The continuing education credits are valuable for librarians as we need to receive 15 hours of continuing education credit every three years to maintain our accreditation. Evaluations of the day were almost all very positive. Staff found Eli a stimulating and thought provoking speaker. The afternoon sessions were also well received with staff stating that they were glad to have the opportunity to learn more about the Downtown Association and the City of Literature. Other staff appreciated the chance to learn about genealogy as well as to hone their customer service skills. Those attending Eli s afternoon presentations gained from an learning about how another larger institution does teen programming and found inspiration in how Ann Arbor's blogs. The InService Day Committee wishes to express it appreciation to the Board of Trustees forthe opportunity forthe staff to meet together for an entire day. A day dedicated not only to learning and sharing but to honoring our co-workers. Agenda Item 6F-1 Iowa Library Association 2012 Legislative Agenda Libraries enrich Iowa. Iowans are turning to their libraries in increasing numbers. Iowans depend on libraries for Internet access, early literacy programming for young children, homework assistance, health care information and, especially now, resources for job searches, career development and education. To support these vital services, the Iowa Library Association asks the General Assembly to meet the following goals in 2012: Provide additional state funding to fully implement and operate Iowa Library Services; this new agency was created by HF645 and combined the Library Service Areas and State Library into a single, streamlined agency. Increase funding for Enrich Iowa to support the rise in Iowans' use of libraries and the additional services provided by libraries. Enrich Iowa provides direct state aid to public libraries and enables library resource sharing and interlibrary loan services, which makes Iowa's library system an efficient network accessible to all Iowans. Enhance Iowa's workforce by providing state-wide access to high demand databases to help Iowans prepare for a wide variety of educational and career opportunities. • Recognize the important role Iowa teacher librarians play in developing 21 st century information and digital literacy skills by insuring that each school district employs a teacher librarian. • Preserve hometown governance in Iowa's public libraries by maintaining support for the policy -making autonomy of public library boards of trustees. The Iowa Library Association will continue to monitor and address other legislative issues as they affect the Iowa library community. The Iowa Library Association is the organized voice of the Iowa library community. Its 1500 members sustain Iowa's public, academic, school and special libraries. Agenda Item 6F-2 December 7, 2012 CITY OF IOWA CITY Honorable Members of the Iowa General Assembly: On behalf of the City Council, we wish to express our sincere appreciation for your continued efforts on our community's behalf. Iowa City and our neighboring jurisdictions are fortunate to have an experienced group of advocates that are actively working on our behalf to expand economic opportunities and improve the quality of life in Eastern Iowa and throughout the state. Included in this packet are statements on the City Council's formally adopted 2013 legislative priorities. These statements aim to provide you with the City's position on key issues, as well as inform you of relevant facts and statistics about our community that will help provide local context to these important topics. As always, we are committed to providing you additional information upon request or as these and other issues are discussed during the session. Outside of the City's legislative priorities, we are committed to improving our communication with you. The City Council has approved for a second year the hiring of the Davis Brown Law Firm for contracted lobbying services. Mr. Tom Stanberry and Ms. Kate Carlucci will be working on our behalf throughout the legislative session. Please do not hesitate to engage Tom or Kate at any time. Of course, you may also contact us or the assistants in the City Manager's Office directly at any time. Included in this packet is contact information for our contracted representatives as well as the staff in the City Manager's Office. As needed, the City Manager's Office can connect you with other staff members that may have expertise on a particular issue. On our end, we will endeavor to reach out to you frequently either through direct contacts or through our contracted lobbyists. Again, thank you for your continued representation of the Iowa City community. We look forward to strengthening our relationship and working with you on the key issues in the upcoming session. Sincerely, 4. Ems&- Matt Hayek Tom Markus Mayor City Manager Agenda Item 6F-3 City of Iowa City Legislative Contact Directory C4 Staff Tom Markus, City Manager Email: tom-markus@iowa-ci!y.org Office: (319) 356-5012 Cell: (319) 400-4018 Geoff Fruin, Assistant to the City Manager Email: geoff-fruin@iowa-city.org Office: (319) 356-5013 Cell: (319) 333-4823 Adam Bentley, Administrative Assistant to the City Manager Email: adam-bentley@iowa-city.org Office: (319) 356-5010 Cell: (319) 321-8053 City Council Representative Matt Hayek, Mayor Email: Matt-Hayek@iowa-city.ore Cell: (319) 321-6598 Davis Brown Law Firm Representatives Tom Stanberry Email: ThomasStanberry@davisbrownlaw.com Office: (515) 246-7897 Cell: (515) 720-3614 Kate Carlucci Email: katecarlucci@davisbrownlaw.com Office: (515) 246-7847 Cell: (515) 802-6908 Agenda Item 6F-4 City of Iowa City, Iowa � r- � The State of Iowa must elect whether to accept a 2010 federal grant in the amount of $67 million, part of a $230 million grant with the State of Illinois, that would establish regional passenger rail service connecting to Chicago. A robust passenger rail network is rapidly growing in the Midwest and it is imperative to Iowa's economic future that it be included in this Initiative. Establishing service to Iowa City is the first step in a long-term strategy to connect the major population centers in Iowa. Without this first step, Iowa will be placed at a significant economic disadvantage as the surrounding states will continue to leverage this major transportation network advantage. Over the last decade, Amtrak has experienced record ridership and greatly improved on -time performance. Expanding this transportation alternative will provide a significant economic boost both locally in Eastern Iowa and throughout the entire State. A Critical Statewide Economic Investment The map on the right illustrates the expansive passenger rail network that is being developed in Illinois, Missouri, Michigan, Indiana, Ohio, Wisconsin and Minnesota. If Iowa does not accept this federal grant, we will find ourselves at a significant regional economic disadvantage for decades to come. Leveraging today's available federal funds is the only feasible way to initiate this important project that can be expanded in the future to connect Grinnell, Des Moines, Atlantic and Council Bluffs. As the route develops, bus feeder service can be initiated to serve Cedar Rapids, Cedar Falls, Ames, Fort Dodge and Sioux City. Illinois has begun work to extend the line from Chicago to Moline using their portion of the federal grant. If Iowa rejects the federal funds, those dollars will be redirected to other states and exacerbate Iowa's economic disadvantage. Midwest Regional Rail System `xcen a.uo.n� Mamm�l^1♦, WNaWx YM a oon AI... LM.NM SpmVF.b .T+Mn M+nnyWu ! Benefits to Eastern Iowa • Expansion and diversification of the regional transportation network (including the Quad Cities and Cedar Rapids areas) • Enhanced tourism opportunities for the region • Aid in the recruitment and retention efforts of the University of Iowa, the region's largest economic driver • Provide safe, reliable and affordable business and personal travel options • Infill transit oriented economic development catalyst in Iowa City's Riverfront Crossings Area Agenda Item 6F-5 A rapidly growing affordable, transportation option for Iowans Amtrak Ridership Growth • 49% increase in ridership FY2000-FY2012 • New annual ridership record set in 9 of the last 32,000.00 10 years 31.wol °° All-time record of more than 31. 2 million 30=0,000 passengers in FY2012 z xs.w°,o°c ze.°cc,°°c • 25 of 44 routes set ridership records in FY2012: e 27,mo,°oo 0 Chicago to St. Louis a26.00°,000 0 Chicago to Milwaukee o Chicago to Port Huron 21W°AOa 23.000.000 0 St. Louis to Kansas City 22.°0°,°°° Amtrak's on -time performance is 83%, which >o,mmN, is the highest level in 12 years and rivals the 2o,°°°,000 air industry. On -time performance on regional "e "g" "� �' TO "8, 4 1Se "a' �" routes such as the Chicago to Council Bluffs/ Fiscal Year Omaha line is often considerably higher. • Regional routes have fewer delays than cross- 0 .m> country routes Passenger Rail Success in other Midwestern University Communities: Carbondale, IL Southern Illinois Univ. 114,000 riders 310 miles to Chicago 6 Trains Daily Average Fare: $42 Normal, IL Illinois State Univ. 209,000 riders 124 miles to Chicago 10 Trains Daily Average Fare:$21 Champaign, IL University of Illinois 140,000 riders 129 miles to Chicago 6 Trains Daily Average Fare: $27 'g Ann Arbor, MI East Lansing, MI University of Michigan Michigan State Univ. ' a 138,000 riders 62,000 riders 243 miles to Chicago 208 miles to Chicago 6 Trains Daily �' • 6 Trains Daily Average Fare: $36 Average Fare: $30 Note: the distance from Iowa City to Chicago is approximately 220 miles Agenda Item 6F-6 Iowa City is an advocate for property tax relief that does not impact the ability of local governments to provide necessary services and infrastructure or that necessitates a tax shift to residential taxpayers. Iowa City is strongly opposed to the reclassification of multiple family residential units from commercial to residential. This change will have a disproportionate impact to Iowa City and other university communities and will not yield significant savings to renters in those areas, where vacancy rates are consistently low. If tax reform is pursued in a manner that impacts local governments, then consideration should be given to alternative revenue sources that would give cities flexibility to protect against service cuts or tax shifts. Additional local taxing authority has been granted to home rule cities in other states with success. Such authority may include increased flexibility in hotel/motel taxes and sales taxes, or it could include new sources such as food and beverage or liquor taxes. Local taxing decisions can reduce property tax burdens, while allowing for a greater portion of taxes to be captured from out-of-state visitors. Iowa City General Fund by the Numbers: • Property taxes makeup over 60% of the General Fund revenue • Approximately 75% of the General Fund expenses are personnel -related costs Service cuts prompted by property tax revenue loss will negatively impact personnel levels within the City or cause costly tax shifts to residential property owners. Agenda Item 6F-7 Financial Impact of Property Tax Reform ■ Rollback of Commercial Rates A multi -year phased rollback approach that reduces the commercial rates 3% per year equates to an annual loss of property tax revenue totaling approximately $620,000. Note: Any phased rollback approach would lead to a compounding of these numbers, exacerbating the need for dramatic service cuts or tax shifts. $620,000 equates to the equivalent of approximately 8.5 newly hired police officers. ffffffffl Without service cuts, the City tax rate would have to increase approximately $.20 per year of the rollback to compensate for the revenue loss. The owner of a house assessed at $200,000 would pay approximately $21 more in City taxes each year. After five years, the homeowner would be paying over $105 in additional taxes each subsequent year (assuming FY2013 tax rates and rollback figures). ■ Reclassifying Multiple Family Buildings Reclassifying multiple family buildings from commercial to residential will have a devastating effect on Iowa City and necessitate deep service cuts and tax shifts without providing any real benefit to renters. A fully implemented reclassification would result in property tax loss of $2.6 million to the City of Iowa City and approximately $6 million to the community when considering other local taxing jurisdictions (e.g. school district and county). $2.6 million equates to nearly one third of the Iowa City Fire Department budget. In FY2013, the Iowa City City Council reduced the property tax levy by $.57, which was the largest reduction among the ten most populated cities in the state. It is estimated that the FY2014 budget will include another reduction in the levy. Combined, these rates will produce a significant savings for commercial property owners without any mandated tax reform. The Iowa City City Council is committed to property tax relief through well -planned local decision -making. Agenda Item 6F-8 City of Iowa City, Iowa -4 Cities depend on road use tax funding to support a healthy road and bridge infrastructure that serves the local taxpayers and businesses. Due to increased fuel economy, lower vehicle ownership rates and the expansion of alternative travel options, growth in road use tax revenues have not kept pace with the rising costs of labor, materials and construction costs. As a result, cities are deferring more maintenance projects and are shifting the financial burden to property taxes. Without an increase in the road use tax there will be continued deterioration of our road and bridge network and increasing pressures on property tax paying residents and businesses. This issue directly impacts Iowa's ability to maintain and expand our local and statewide economies. The increases in road use tax revenue have not sufficiently kept up with the costs of labor and construction. As a result, an increasing number of projects are deferred or funded with property taxes through general obligation bonds. While it is not fiscally prudent to sell general obligation bonds to perform maintenance work, the alternative — deferred maintenance — is by no means in the tax payer's interest. Deferred maintenance significantly shortens pavement life and ultimately increases lifecycle cost. Agenda Item 6F-9 Iowa City Pavement Condition Trend Pavement Condition 2005 % of System 2009 % of System % Increase or Decrease Excellent 2% 4% +2% Good 32% 23% -9% Fair 34% 33% -1% Poor 22% 25% 11 +3% Very Poor 1 10% 1 16% 1 +6% Iowa City's pavement management data (collected by the IDOT) shows that conditions are trending from the "fair & good" categories to the "poor & very poor" categories, confirming the impact of deferred maintenance. This results in more reconstruction and major maintenance projects, financed by general obligation bonds. This shifts the cost of road maintenance and finance costs to the property tax payer and not necessarily the users of the roadways. Distribution of Road Use Tax Revenue Iowa City advocates that additional revenues generated by an increase be distributed by the means that are already in place. Considerable study has gone into evaluating the distribution of Iowa's road use tax revenues. Time and again it has been shown that how the pie is cut is not the problem. The pie simply has not grown as fast as inflation. Altering the distribution method will create winners and losers, making legislative passage more difficult. An increase in the fuel tax will leverage funds from out-of- state travelers and reduce local property tax pressures on Iowans and the business community. Without an increase in this funding source, the deferred maintenance on our trans- portation network will continue to grow and create a tremen- dous financial and economic burden for the State. Iowa City urges the legislature to explore mechanisms to increase funding for critical road and bridge infrastructure projects. Agenda Item 6F-10 2 City of Iowa City, Iowa :=° ti Cities that are required to participate in the State's Municipal Fire & Police Retirement System of Iowa (MFPRSI) pension program are experiencing rapidly growing costs. Since FY2011, Iowa City's contribution into the pension system has grown by 62%, or approximately $1,000,000. These rapidly increasing costs are inflating local property tax rates. The State should carefully examine the long-term financial feasibility of this system and consider reforms that protect taxpayers and ensure that our public safety employees have fair benefits that can be sustained and counted on in their retirement years. Without sustainable reform, it is unlikely that communities will be able to continue to meet their obligations to our public safety personnel without significant service cuts or tax increases. Current Pension Contribution Rates: IPERS vs. MFPRSI* FY2014 Projection IPERS MFPRSI Employee Rate 5.78% 19.4% Employer Rate 8.67% 130.12% *Unlike IPERS, all increased costs in the pension system are the responsibility of cities and not shared with employees. Active members in MFPRSI are less than 50% of all the system participants, with a decreasing trend. With the baby boomer generation retiring, it is likely that trend will continue, forcing even greater financial contributions from cities to support the pension burden. The continued underperformance of the investment portfolio, relative to actuarial assumptions, will also drive municipal contributions higher in future years. Last year, the MFPRSI rate of return was 1.08%, far below the assumptions that are generally used. Agenda Item 6F-11 $4,000,000 City of Iowa City $3,500,000 MFPRSI $3,000,000 Contributions $2,500,000 $2,000,000 $1,500,000 $1,000,000 $500,000 FY 2011 1 FY 2012 1 FY 2013* 1 FY 2014* 1 FY 2015* 1 FY 2016* ■ City of Iowa City MFPRSI Contributions $1,653,589 $2,277,292 $2,462,514 $2,677,851 $3,140,553 $3,404,373 ■ Percent Increase * - estimate based on State of Iowa projections. 38% I 8% I 9% I 17% 1 8% • Over the six year period from FY2011 to FY2016, the overall increase in Iowa City's MFPRSI contribution is expected to total $1.75 million, an increase of 106%. • The estimated one-year increase in the FY2014 MFPRSI contribution for Iowa City is $215,000, which accounts for approximately $.07 on the City tax levy. Over the six year period from FY2011 to FY2016, the estimated increase equates to a $.56 increase in the City tax levy. A $.56 increase in the tax rate equates to approximately $58 dollars in additional Iowa City property taxes for a homeowner with property assessed at $200,000 (assuming 2013 tax rates and rollbacks). While Iowa City supports the MFPRSI Board's recommendation to have the State contribute to the pension system, we believe structural reform is necessary to ensure the sustainability of the program and to provide an equitable environment among Iowa cities. Agenda Item 6G-1 Recommended gift books for kids By Katherine Habley For the Gazette Need a few suggestions for books to give to your kids, grandchildren, or nieces and nephews this Christmas season? Here are a few titles that are sure to please. For babies and toddlers on your Christmas list, check out these great board books: Number Work 1-2-3 and Letter Work O-B-J by Bobby and June George are great concept books to help your little ones learn to count up to 10 and recognize letters of the alphabet. The texture on the numbers and letters will appeal to one- and two -year -olds and is a great way to trace with your finger how to write the numbers and letters terrific pre -literacy skills. I love the larger format board book Everywhere Babies by Susan Meyers, illustrated by Marla Frazee. It is a loving and realistic portrayal of all kinds of human babies sleeping, eating, playing, making noises, crawling and walking. For three- to six -year -olds, some favorite new picture books are: Bear Has a Story to Tell by Philip C. Snead, illustrated by his wife, Erin E. Snead, who won the Caldecott Award for her pictures in their book, A Sick Day for Amos McGee. This is a beautiful book about a helpful bear who wants to share a story with his animal friends before winter sets in. For children practicing their beginning reading skills, consider the zany There's a Fly Guy in My Soup by Tedd Arnold and the endearing Penny and Her Doll by Kevin Henkes, both highly recommended for the K-2 crowd. A new book of seasonal nature poetry, Outside Your Window by children's author and biologist Nicola Davies and illustrated by Mark Hearld, makes a great gift. Kids who love to build with LEGOS will devour the new LEGO BOOK by Daniel Lipkowitz. Two chapter books in series' that girls will enjoy are Piper Reed Forever Friend by Kimberly Willis Holt about friendship and moving. The newest Amber Brown story deals with her Mom's remarriage in Amber Brown is Tickled Pink by Paula Danziger's close friends, Burce Coville and Elizabeth Levy, written seamlessly after the original author's death. A chapter book that will especially appeal to boys is the newest in the Jeff Kinney series Diary of a Wimpy Kid; the Third Wheel. Another great gift for guys is Mike Lupica's True Legend, for older sports readers. Consider giving any of these books to children on your gift list. Agenda Item 66-2 Our Favorite Books of 2012 By Kara Logsdon Iowa City Public Library For the Gazette To kick off the New Year, the staff at the Iowa City Public Library thought others would enjoy looking back on our favorite picks. We had a lot of fun putting together this list of ICPL Favorite Books of 2012. All the books mentioned were nominated by more than one staff person. The number one recommendation was John Green's young adult book "The Fault in Our Stars." Librarian Jason Paulios described it as a "heartbreaking young adult love story with quirky characters, whip -smart dialogue, unattainable love interests, a sidekick and a quest to find meaning in this world." Librarian Brian Visser added that "Green succeeds by making his characters likable and honest. They talk about their shared pain in a deeper way than most adults. As cliche as it sounds, you'll laugh and you'll cry. But, the tears are never cheap, and the laughter is pure." There was a tie for the number two book between Gillian Flynn's fiction book "Gone Girl" and Katherine Boo's nonfiction book "Behind the Beautiful Forevers: Life, Death and Hope in a Mumbai Undercity." Flynn's thriller was a divisive pick. While one staff member raved she "couldn't put it down," another described it as a "fluffy weekend thriller novel that can be compared to a Lifetime movie plot." "Beautiful Forevers" tells the stories of the people of Annawadi, an outcast neighborhood separated from the gleaming hotels of the Mumbai International Airport by a concrete wall. "The juxtaposition of rich and poor is constant throughout the book and a source of Boo's most powerful writing," said Information Technology Coordinator Hal Penick. Honorable mentions in fiction include "Beautiful Ruins" by Jess Walter, "Bring Up the Bodies" by Hilary Mantel, "Dog Stars" by Peter Heller, "Redshirts" by John Scalzi (science fiction), "Trair Dreams" by Denis Johnson and "The Year We Left Home" (2013 All Iowa Reads Book Selection) by Jean Thompson. In nonfiction, "Mortality' by Christopher Hitchens, "Paris: A Love Story" by Kati Morton and "Quiet: The Power of Introverts in a World That Can't Stop Talking" by Susan Cain were picked. "Best Of' books for kids included "Olivia and the Fairy Princesses" by Ian Falconer and "Sleep like a Tiger" by Mary Logue. More detailed lists for specific genres appear on the Library's Staff Picks Blog. Find your next great read today at http://staffpicks.icpl.org/. Agenda Item 6G-3 What device should I buy? By Todd Brown For the Press -Citizen The holidays are upon us and we are all looking for present ideas. There are a lot of options out there for devices which can be used to read books. While we cannot tell you what you should buy, here are some things you might want to think about when you are making your decision. Do you want a dedicated reader or a tablet which will allow you to do other things? If your only purpose for buying a device is to read books then most likely an a -ink reader is the best choice for you. If you want to go beyond reading books to apps, email, browsing the web, watching videos, etc. then you are going to want to look at tablets. Some a -ink readers will have physical buttons for navigation. Other e- ink readers will have a touchscreen. All tablets will be touchscreens. E-ink readers generally come in a smaller screen size and weigh less. As you move to the tablets with 7" and 10" screens, the weight is going to increase. At first weight might not seem like a big issue, but if you are reading you might be holding the device long enough to tire your hands. All devices have the ability to increase the display size of the text. The small screens will be readable, but will have fewer words on each page. There are two types of displays. Dedicated readers have a -ink displays which make the books look more like a printed page and can be easily read in direct sunlight. However, they are only black and white. Tablets will have a back -lit LCD. They are color and can be read in low light. Some drawbacks are that it can be difficult to read in bright light and some people find them to be tiring on their eyes. Almost every new device will come with the ability to connect to Wi-Fi networks for downloading content or using the Internet. You can spend a little bit more and get a device with cellular access, This might also mean another contract with a cellular provider so make sure and factor that monthly cost into your choice. If you do get the cellular version, you will be able to download content almost anywhere you are, even if there are no nearby Wi-Fi spots. Do you want to check out books from the Iowa City Public Library? All of the most popular devices will be able to borrow materials. However, different devices will be able to borrow different types of material. Dedicated readers will be able to checkout books for reading, but maybe not an audiobook to listen to someone reading the book. Tablet users are able to checkout more formats, including MP3 audiobooks. These are some general guidelines to keep in mind while trying to make your decision. One of the best things you can do is go to stores that carry these devices and spend a little time playing with them. It will give you a feel for the size, weight, display and ease of use. Agenda Item 61-1-1 Elyse Miller From: Corridor Business Journal <news@corridorbusiness.com> Sent: Wednesday, December 05, 2012 3:48 PM To: Elyse Miller Subject: Dec. 5 PM Update from the Corridor Business Journal Having trouble viewing this email? Click here ©00 O ©"r. BCORRIDORuslness ournal Today's PM Update Wednesday, Dec. 5, 2012 Greakinc i yews Catch up on the day before you head home for the night Focus: Real Egtate/Development Calendar and Stocks CBS 2/FOX 28 Headlines and Weather DAILY THEME SCHEDULE Monday - Health Care Tuesday - Education Wednesday - Real Estate/Development Thursday - Philanthropy/Non profits Friday - Arts and CIVCO appoints senior VP, general managers CIVCO Medical Solutions today announced two key management appointments for its Multi -Modality Imaging and Radiation Oncology business units. Robin Therme has been promoted to senior vice president and general manager of CIVCO's Multi -Modality Imaging (MMI) business unit. She has been with CIVCO for more than 20 years, most recently serving as senior vice president of sales and marketing. Nat Geissel will lead CIVCO's Radiation Oncology (RO) business unit as senior vice president and general manager. He joined CIVCO in June 2012 as vice president of product line management and marketing. He was previously senior director, cardiology, for Cerner Corp., a leading electronic medical record provider based in Kansas City, Mo. Both will be located at CIVCO's Coralville location. Iowa City Public Library accredited Iowa Library Services has announced that the Iowa City Public Library has met the conditions for state accreditation as outlined in "In Service to Iowa: Public Libraries Standards Fifth Edition." Achieving accreditation requires a significant, ongoing local commitment to high quality library services. Agenda Item 61-1-2 Entertainment Jain Our Mailing List! Click above to submit your e- mail to receive our daily news updates. Please feel free to distribute this to others who may be interested in its content. l�euJ 1 et'<I? start the new yeaf oit ng:n with ire ,edesgnec CRi Coming January 7, 2013 Quick Links Corridor Business Journal About Us Contact Us To Advertise To Submit News To change } our email preferences, including adding yourself to or deleting yourself from either the AM or I'M update, please visit the "Update Profile/Email Address" link at the end of this or an) email update. ICPL has been recognized for its efforts in all areas of library operations including governance and funding staffing, library collection, services, public relations, access and facilities. The accreditation is valid through June 30, 2015. Of Iowa's 544 public libraries, 349 are accredited, including ICPL. Accredited libraries are recognized for being responsible to their communities and for exhibiting excellence in their provision of library services. More than two thirds of all Iowans have active public library cards and use of public libraries continues to increase each year. Iowans use public libraries to find jobs, do homework, locate a good book to read, research medical conditions, access government information and more. Accredited libraries receive a higher rate of compensation through Iowa Library Services' Enrich Iowa program. ISU athletics, Mediacom expand Cyclones.ty The Iowa State Athletics Department and Mediacom Communications today announced a five-year agreement that makes Mediacom the exclusive television partner of sports programming currently produced and streamed online by Cyclones.ty. Video coverage of live athletics events produced by Cyclones.ty will now be available exclusively to Mediacom's customers in more than 300 Iowa communities, as well as viewers in several adjacent states, at no additional charge as part of a Digital Family cable subscription. Mediacom will televise about 75 live Cyclone athletics events annually, including one football game and most home events in women's basketball, volleyball, wrestling, soccer, gymnastics and softball. Live coverage also will include five to 10 men's basketball games. Additionally, Cyclones.ty and Mediacom will televise the series of three coaches' shows with Paul Rhoads, Fred Hoiberg and Bill Fennelly; the Applebee's CYdlines Show, an Olympic Sports Spotlight and live media conferences. Programming initially will be shown on MC22 starting with a pair of Dec. 9 basketball games being played in Hilton Coliseum. This Sunday, Mediacom customers can tune to MC22 to see the Cyclone women host Fairfield in a 1 p.m. game and the men face the University of Nebraska -Omaha at 6 p.m. Mediacom and ISU Athletics are working to create a dedicated channel for Cyclone sports programming to be available in the near future. It will be a digital channel on Mediacom's Family Cable lineup. Cyclones.ty was launched this fall as a digital TV network available online for a nominal subscription fee. The department hired former state of Iowa Sportscaster of the Year John Walters to serve as its lead reporter. Cyclones.ty is ranked No. 2 for total viewers among all of NeuLion's (web site provider) 200-plus schools. Production of the events to be shown on Mediacom will be handled by the Ponnada: Library keeps up - The Daily Iowan http://www.dailyiowan.com/2012/12/05/Opinions/31151.html Agenda Item 611-3 THE INDEPENDENT DAILY NEWSPAPER FOR THE UNIVERSITY or IOWA COMMUNITY SINCE 186E The Daily Iowan N E W S P A P E R O N L I N E T E L E V 1 5 1 0 N THURSDAY, DECEMBER 13, 2012 1 HOME METRO SPORTS OPINIONS 8o HOURS Ponnada: Library keeps up BY SRI PONNADA I DECEMBER 05, 2012 6:30 AM SHRRE/EMAIL THIS ARTICLE The Iowa City Public Library now has Kindles for rent. This is great. PHOTO VIDEO By slowly trying to adapt to the new technology available, the Public Library is encouraging more people to read. Two of the Kindles are loaded with children's e-books, while the other two have popular adult e-books, such as Fifty Shades of Grey. Literary enthusiasts have been wailing for ages about the huge decline in book -reading in this generation. Actually, one -fifth of American adults have read an e-book in the past year, according to new research from the Pew Internet and American Life Project. There is also the notion that the feel of reading an e-book isn't the same as that of reading a "real" book. However, persons using a -books not only tend to read more often than non-e-book users, they also read more books overall. The research showed that a typical a -book user read 24 books in the past year, compared with their non-e-book user counterparts, who reported to have read 15. It has become an accepted truth that many people no longer read books. However, that idea is not entirely true. According to a December 2011 national survey by the Pew Research Center, Americans under age 30 are more likely than older adults to do reading of any sort — and three-quarters of younger Americans say they read for fun. Kindles can be checked out on a non-renewable three-week loan period with an overdue fine of $1 per day. That's somewhat reasonable, but the e-books on the Kindles are limited to the titles loaded on them, and patrons can't download other titles through OverDrive or Amazon. However, for people such as me who find it awfully difficult to find the right e-book format and then download it onto the device, this makes things easy. Many persons are also willing to learn how to be tech -savvy enough to figure out downloading. A Pew Research Center survey of non-e-book readers shows that 33 percent of respondents under age 30 say they would be `very" or "somewhat" likely to take a library class on how to download e-books onto handheld devices. Having Kindles for patrons to check out at the Public Library isn't just promoting a -book use, it also encourages people to read as a whole. E-books or paperback, "p-books" — books are books. As long as people read them, why should we complain? 1 of 2 12/13/2012 11:11 AM Agenda Item 61-1-4 Iowa City Press Citizen Page 3 A December 9, 2012 Inaugural Arts and Crafts Bazaar a big hit at library Inaugural Arts and Crafts Bazaar a big hit at library Fundraising goal met by noon; group plans future events By Chastity Dillard Iowa City Press -Citizen Melissa Savage care- fully wrapped a white woven artisan scarf around her neck Saturday morning at the Iowa City Public Library's first Arts and Crafts Bazaar. "I like the local artisans and crafts in Iowa City," the Williamsburgresident said. "It's such a great place for having talented artists in wide variety." Savage was one of many to browse through an abundance of hand- crafted pieces donated by local artists and crafters. April Harder, the li- brary's public relations specialist, said this is the perfect time of year to have such an event. "Iowa City is full of so many artists," she said. "We have been getting do- nations from artists and crafters since mid -No- vember." All funds raised will go to the Iowa City Public Li- brary Friends Founda- tion, a nonprofit organiza- tion dedicated to improv- ing the library's services, programs and material quality. More than 1,100 items were donated, ranging from quilts to jewelry to pottery and more. And there were a few large donations — Fired Up Iowa City Inc. donated all their unclaimed pot- tery andone individual do- nated200items. Library Director Su- san Craig saidthe goal was torai se$2,000attheevent, Iwo shoppers look through artisan designs Saturday morning at the Iowa City Public Library's Arts and Crafts See LIBRARY, Page 4A BazaarCHASTITY DILLARD/FOR THE PRESS-OTIZEN Library Continued from Page 3A which was met by noon. Harder said with this year's great turnout, the fair is definitely something the library is looking for- ward to doing again in the future. "It's nice just to give people another place to stop and look at the local artistry downtown," she said. "We've walked into a lot of people and it's fun to be out." Savage said she loves supporting local artisans. "The price is always right," she said. "That way �+crk a ,d r i Melissa Savage looks through artisan scarfs Saturday morning at the Iowa City Public Library's Arts and Crafts Bazaar. CHASTITY DILLARD/FOR THE PRESS -CITIZEN , you can get to know the art- ists you haven't encoun- tered before." Bringing her daughter, Chloe, to the event, made the experience even more satisfying for Harder. "I'm excited to bring her," she said. "She's very artistic herself and will probably go home and try to recreate what she sees" Christmas ornaments sit for sale Saturday at the Iowa City Public L'Tbrary%Arts and Crafts Bazaar. CHASTITY DILLARD / FOR THE PRESS -CITIZEN Libraries Try to Update the Bookstore Model - NYTimes.com http://www.nytimes.com/2012/12/28/u^"iL--�_. u- U Agenda Item 61-1-5 HOME PAGE TODAYS PAPER VIDEO MOST POPULAR U.S. Edition Subscribe: Digital / Home ,CYtTivrh 4Ailt@JC Search All NYTimes.co c U.S. WORLD U.S. N.Y./REGION BUSINESS TECHNOLOGY SCIENCE HEALTH SPORTS OPINION ARTS STYLE TRAVE POLITICS EDUCATION TEXAS Libraries See Opening as Bookstores Close Tyler Bissmeyer for The New York Times Vicki Culler shops for discounted books at The Friends of the Public Library in Cincinnati. By KAREN ANN CULLOTTA Published: December V, 2012 < 135 Comments At the bustling public library in Arlington Heights, Ill., requests by three patrons to place any title on hold prompt a savvy computer tracking system to order an additional copy of the coveted item. That policy was intended to eliminate the frustration of long waits to check out best sellers and other popular books. But it has had some unintended consequences, too: the library's shelves are now stocked with 36 copies of "Fifty Shades of Grey." Of course, librarians acknowledge that Connect With Us on Twitter when patrons' passion for the sexy Follow @NYTNational for breaking series lacking in literary merit cools in news and headlines. FACEBOOK TWITTER GOOGLEt SAVE E-MAIL SHARE PRINT REPRINTS Log in to see what your fr are sharing on nytlmes.cc Privacy Policy I Whets Tt What's Popular No Why, God? I TicketWatch: The MOST E-MAILED 1. OP-ED CO Our Fail, 2. ARTSBEAT Game Tl Violence 3, IHTRENDE War igh Actual G 4. SQUARE F '• After Stc the Sout 5• Public R Presiden 6. Official 1 Pakistan 7• Names c 1 of 5 12/27/2012 4:07 PM Libraries Try to Update the Bookstore Model - NYTimes.com http://www.nytimes.com/2012/12/28/us/libraries-try-to-update-the-b... Twitter List: a year or two, the majority of volumes Agenda Item 6H-6 Reporters and Editors in the "Fifty Shades" trilogy will ; redestri; probably be plucked from the shelves 1 and sold at the Friends of the Library's 9• CITY Rool Outcry C used -book sales, alongside other Permit F Readers' comments poorly circulated, donated and out -of --date materials. to. Real and Marketia Share your thoughts. Post a comment » "A library has limited shelf space, so Read All Comments (135) a you almost have to think of it as a Log in to discover more arts store, and stock it with the things that people want," said based on what you've read Jason Kuhl, the executive director of the Arlington Heights Memorial Library. Renovations going on there now will turn a swath of the library's first floor into an area resembling a bookshop, where patrons will be pampered with cozy seating, a vending cafe and, above all, an abundance of best sellers. As librarians across the nation struggle with the task of redefining their roles and responsibilities in a digital age, many public libraries are seeing an opportunity to fill the void created by the loss of traditional bookstores. Indeed, today's libraries are increasingly LA adapting their collections and services based on the demands of library patrons, whom they now call customers. Today's libraries are reinventing themselves as vibrant town squares, showcasing the latest best sellers, lending Kindles loaded with e-books, and Matt Damon, offering grassroots technology training centers. Faced with the need to compete for John Krasinsk shrinking municipal finances, libraries are determined to prove they can respond as of Promised quickly to the needs of the taxpayers as the police and fire department can. "I think public libraries used to seem intimidating to many people, but today, they are becoming much more user-friendly, and are no longer these big, impersonal mausoleums," said Jeannette Woodward; a former librarian and author of "Creating the gin, ..a Customer -Driven Library: Building on the Bookstore Model." "Public libraries tread a fine line," Ms. Woodward said. "They want to make people happy, and get them in the habit of coming into the library for popular best sellers, even if some of it might be considered junk. But libraries also understand the need for providing good information, which often can only be found at the library." Cheryl Hurley, the president of the Library of America, a nonprofit publisher in New York "dedicated to preserving America's best and most significant writing," said the trend of libraries that cater to the public's demand for best sellers is not surprising, especially given the ravages of the recession on public budgets. Still, Ms. Hurley remains confident that libraries will never relinquish their responsibility to also provide patrons with the opportunity to discover literary works of merit, be it the classics, or more recent fiction from novelists like Philip Roth, whose work is both critically acclaimed and immensely popular. "The political ramifications for libraries today can result in driving the collection more and more from what the people want, rather than libraries shaping the tastes of the readers," 2 of 5 12/27/2012 4:07 PM Libraries Try to Update the Bookstore Mode] - NYTimes.com http://www.nytimes.com/2012/12/28/us/libraries-try-to-update-the-b... Agenda Item 61-1-7 I Ms. Hurley said. "But one of the joys of visiting the public libraryis the serendipity of discovering another book, even though you were actually looking for that best seller that you thought you wanted." "It's all about balancing the library's mission and its marketing, and that is always a tricky dance," she added, While print books, both fiction and nonfiction, still make up the bulk of most library collections — e-books remain limited to less than 2 percent of many collections in part because some publishers limit their availability at libraries — building renovation plans these days rarely include expanding shelf space for print products. Instead, many libraries are culling their collections and adapting floor plans to accommodate technology training programs, as well as mini -conference rooms that offer private, quiet spaces frequently requested by self-employed consultants meeting with clients, as well as teenagers needing space to huddle over group projects. Though an increase in book weeding these days — a practice long known in library parlance as deselection — might be troubling to some bibliophiles, library officials say, many books removed from libraries enjoy a happy life after being sold at used -book sales. A recent visit to the Friends of the Public Library of Cincinnati and Hamilton County Warehouse Sale proved to be not unlike wandering into a reader's nirvana for Jeff Borden, 61. A writer and adjunct professor from Chicago, Mr. Borden said he and his wife, Johanna Brandon, left the November sale with shopping bags brimming with an eclectic and bargain -priced assortment of fiction and nonfiction, including the noir novel "The Leopard" by Jo Nesbo, and "Go Down Together: The True, Untold Story of Bonnie and Clyde" by Jeff Guinn. "The books are piling up all over the house," said Mr. Borden, who estimated that the couple spent roughly $5o at the November warehouse sale — money that officials said will be given to the library system to finance programs including the library's children's story time. "Great fiction is still being written, as well as rotten fiction," Mr. Borden added. "To my way of thinking, you need to get them in the door of the library first, and if someone's search for "Shades of Grey" leads them to read D.H. Lawrence, well, that's not a bad deal." Gretchen Caserotti, the assistant director for public services at the public library in Darien, Conn., said, "We are terrifically excited about the sea change at libraries, and rethinking our model in a new world." The Darien library has a three -requests policy similar to the one in Arlington Heights. "The library should be as they say, a third place — you have home, work or school, and then you come to the library because it is the center and heart of the community," Ms. Caserotti said. "Our staff is roo percent committed to hospitality, customer service and welcoming people to the library as if they were visiting our home. We need to remember it is their library, not ours, and they are paying for it." 3 of 5 12/27/2012 4:07 PM Agenda Item 6H-8 December 29, 2012 Page 3A Don't know how to work the new gadget you got? The Iowa City Public Library has a work session for that - several in fact As the holidays come to a close and the excitement of receiving electronic gadgets wears off, some people across the country are left with a simple question: How does it work? The Iowa City Public Library holds classes and work sessions throughout the year to help area residents of all ages learn how to work electronic devices, use various software and communicate online. During the holiday season, the need for help tends to increase, said Maeve Clark, the library's reference and instruction coordinator. If you go • Teen Tech Zone: 1 to 4 p.m. Saturdays. • Senior Tech Zones: 10:30 a.m. to 12:30 p.m. Thursdays • General ICPL Tech Help: 10 a.m. to noon Mondays and Wednesdays, noon to 4 p.m. Tuesdays. • Where: Second floor computer lab of the Iowa City Public Library, 123 S. Linn St. • Information: www.icnl.or¢. "Right now we are focusing more on devices because people got things for the holiday and they are unsure how to use them," she said. Every Monday, Tuesday and Wednesday, the library holds drop -in sessions for people with simple electronic questions, whether they are about a specific device or using computers in general. On Thursdays, the library holds a special Senior Tech Zone — in partnership with the Johnson County Livable Communities — where local elderly residents can get one- on-one help, Teaming everything from basic computer functions such as using a mouse to working with new devices such as e-readers, tablets and cameras. There also are Teen Tech Zones on Saturdays where local teens can learn about social media, photography, blogging and online gaming. Clark said the volunteers have a wide background in electronics, but if they are stumped by a problem, they are usually able to find a solution by searching online or in a book from the library's collection. She said they don't fix devices, but rather teach people how to use them. Nancy Lynch, who has been volunteering at the library with the Senior Tech Zone for a year and a half said many of the people who come in are looking for help with online job applications. Other common questions have to do with communicating online. "A lot of people can't go to a class and listen to people talking and demonstrating and then go on to do it on their own," Lynch said. "So this is a good opportunity for them to really learn." Agenda Item 61-1-9 Lynch said the main characteristic of all the volunteers is patience. "We go as slow as anyone needs to go," she said. "If it takes a long time, we still try to insist that they do it themselves and we try to walk them through it.... There aren't a lot of places that you can get that kind of one-on-one teaching." In the spring, Clark said the library is planning to add more specialized classes, including one about genealogy research. Reach Alesha L. Crews at acrews(a)press-citizen.com or 887-5414. Copyright © 2013 www.press-citizen.com. All rights reserved Agenda Item 6H-10 9:30 PM, Jan 13, 2013 Library weighs instituting sleeping ban in the building Official says it is a perennial issue and if enacted will be uniformly enforced David Scrivaer / Iowa City Press -Citizen Visitors to the Iowa City Public Library may want to grab a cup of coffee before settling in for some heavy reading. Library staff is recommending a ban on sleeping in the building, and the Library Board of Trustees will weigh the change to its code of conduct at a meeting later this month. With Iowa City's library situated in the heart of a bustling downtown, it can offer a warm stop for some who may not otherwise have a place to go in the winter months, as well as an enticing place for a nap. Library Director Susan Craig calls it a complex issue and a perennial one for libraries — such as Iowa City's — attempting to promote sensitivity to homeless people while at the same time ensuring a busy facility with a limited amount of space is being used as intended. Craig says that those who nod off at the library — an almost daily occurrence, she says — are not always homeless, and, if enacted, the sleeping ban would be uniformly enforced. "If it's a 20-year-old sitting there with a textbook in front of them and they're asleep, you treat them the same way you would as someone who is dressed in a less put -together kind of way, is slumped down in their chair and has their coat over their head," Craig said. "So if you have a rule, it has to be enforced for everybody, and that's only fair." Agenda Item 6+11 In her memo recommending the ban to the Board of Trustees, Craig says sleeping people negatively affect the library by making others around them uncomfortable, by taking up space that others could be using, and by causing some parents to be reluctant to allow their children to come to the library. The library currently allows people to doze unless they are snoring, in which case a staff member can wake the person and tell them they are disturbing others. Staff had recommended a sleeping ban in 2001, but board members at that time chose not to make changes to the conduct policy. The board decided to revisit the issue this winter after several patrons had voiced concern about people sleeping in the library, Board of Trustees President Meredith Rich -Chappell said. "We don't want to say if you don't have a permanent residence and are spending a lot of time in the library, you can't come," said Rich -Chappell, who has yet to decide if she supports such a ban. "We want to make sure everybody has the chance to use the library, but everybody has the chance to use it in an atmosphere where they're not feeling uncomfortable." Craig recently surveyed several of Iowa's larger libraries on the topic, and found that five of the seven that responded prohibit sleeping. At those libraries, a staff member typically will awaken a sleeping person once, remind the person of the policy, and tell the person that if they need to be awakened again, they will have to leave for the day, Craig said. The issue came up last year in Sioux City's libraries when a man was banned for a year for sleeping, prompting their Board of Trustees to review its conduct policy. Although Sioux City's policy doesn't explicitly ban sleeping, the trustees clarified that it does fall under the prohibition of behavior that interferes with others' use or inappropriate use of furniture. Sioux City Library Director Betsy Thompson said enforcement is on a case -by -case basis by her staff members. "Is someone just resting their eyes for a minute, or are they actually sleeping? Once the snoring starts, then it's pretty obvious," Thompson said. "But if they're at one of the far tables and sitting up and resting their eyes for a moment, then it doesn't interfere with anyone else's use. So each situation has to be interpreted at the moment as to whether it's offensive to others." The Iowa City Library Board of Trustees is scheduled to discuss the issue at its Jan. 24 meeting. Reach Josh O'Leary at 887-5415 or iolearv(&press-citizen.com Agenda Item 61-1-12 9:43 PM, Jan 13, 2013 Characters leap off the pages Local residents tell children about their jobs Off the Page: Iowa City Police Officer Jorey Bailey (left) answers kids' questions about being a police officer Sunday at the Iowa City Public Library as part of the One Book Two Book festival. He is joined by Iowa City Firefighter Christian Penick It's not uncommon for police officers to wind up in unexpected places in the line of duty. On Sunday, Iowa City Police Officer Jorey Bailey found himself reading a picture book to a group of kids at the Iowa City Public Library. Before he started reading, though, Bailey filled them in on some of the darker facts of life. "Sometimes when people break the rules that we have, just like a kid you have to go to time out, grown-ups have to go to time out as well," he said. "We put them in a time out place called jail." Bailey, who presented alongside Iowa City firefighter Christian Penick, was one of 33 local professionals who participated in an event Sunday called Off the Page, in which people from 11 professions commonly depicted in children's books read books to kids about their job. The event marked the final day in a weekend full of book -related festivities for the annual One Book Two Book festival hosted by the Iowa City UNESCO City of Literature. Agenda Item 61-1-13 Dave Kelzenberg reads 'The Polar Express' to children Sunday at the Iowa City Public Library. The Off the Page event happened simultaneously at the Iowa City, Coralville and North Liberty public libraries Sunday. It included professions such as pilot, doctor, athlete, policeman, firefighter, farmer and elected official. Hawkeye wrestler and Olympic athlete Brent Metcalf was a big hit with the kids when he read to a group in Iowa City. Mayor Matt Hayek of Iowa City, North Liberty City Council member Coleen Chipman and Coralville City Council member Tom Gill represented elected officials in each of the three libraries. Although it highlighted many different professions, the idea behind the event was to show kids that being a writer is "just as cool as being Brent Metcalf, a celebrity wrestler," said Josh Schamberger, president of the Iowa City/Coralville Area Convention and Visitors Bureau and president of the UNESCO City of Literature Board of Directors. Walking out of the room where they saw Bailey and Penick read, Aaron and Jenna Gillespie's daughter, 3-year-old Amelia Gillespie, was excited to scurry over to the room where veterinarians were reading. Jenna Gillespie said she was impressed at how Bailey and Penick worked with the children. "They were so receptive to all the kids' questions, even the little ones," she said. "It was great." The Gillespie family came to the One Book Two Book festival last year as well, the festival's first year. "Any chance we get to be around a lot of books, we take it, because they really love it," Aaron Gillespie said. Reach Tara Bannow at tbannowna press-citizen.com or 887-5418. Agenda Item 6H-14 CBJ Page 3 January 14-20, 2013 New Group aims to connect "tech chicks" TRAINING New group aims to connect "tech chicks" By Sarah Binder sarah@corridorbusiness.com IOWA CITY — The Corridor has meetups for all kinds of tech enthusiasts - whether they prefer Ruby on Rails, mobile devel- opment, or simply bonding over a frosty brew - but there's never been one just for women. A trio of Iowa City "tech chicks" is working to change that. "There's a lot of great tech meetup groups in the Corridor, but when a wom- an goes, she's usually the only one in the room," said Andrea Flemming, a chil- dren's librarian at the Iowa City Public library. "You stick out." Ms. Flemming teamed up with Rachael Carlson, operations manager of Iowa City UNESCO City of literature, and Rachel Stewart, director of e-communications at the UI College of Business, to start Iowa Tech Chicks. The networking group has been meeting the second Wednesday of each month for a few months now. The co-founders said so far, attendees have been a mix of women who work in technology, those who work in small businesses and want to learn how to build a website and those who work in large companies and want to better com- municate with their technology staff. The monthly meetings will start with a short presentation, but will largely be shaped by the attendees and what they want to share and learn. The group aims to create a welcoming, neutral space for women to learn. "People can feel Iike no question is too Next meeting Feb.13, 6-8 p.m. C220D Pappajohn Business Building, University of Iowa campus, Iowa City For more information: www.faceboolccom/iowatechchicks, or contact iowatechchicks@gmail.com. dumb," Ms. Flemming said. Ms. Stewart said she believes some men might have more of a natural affinity for working online, while many women real- ize they need those skills while on the job. That was the case for Ms. Carlson, who creates websites fortheIowa City UNES- CO City of Literature and related festivals. 'That's been all on-the-job learning, kind of a crash course," she said. Ms. Flemming said she saw the need for the group while leading a technology dub for kids at the library. "A lot of the moms would say, 'wow, this is great, I wish there was something like this for us," she said. Beginning in February, the group plans to host targeted weekend workshops on how to CBJ build websites. Eventually, they hope to bring that training to 4J more communities across the EW&4HMC state. CBJ Agenda Item 11A-1 IOWA CITY PUBLIC LIBRARY RECEIPTS FY13 COMPARED TO FY12 (YEAR TO DATE) 6 MOS 6 MOS % FY13 % FY12 FY13 CHANGE BUDGET REC'D I. GENERAL FUND Fines, Fees, etc. $98,150 $87,701 -10.6% $211,610 41.4% Vending, etc. $643 $1,611 150.7% $3,413 47.2% Rent $64,303 $64,910 0.9% $123,829 52.4% TOTALS $163,096 $154,222 -5.4% $338,852 45.5% II. ENTERPRISE FUND Photocopies $1,865 $2,016 8.1% $3,456 58.3% Electronic Printing/Debit Card $5,834 $6,140 5.2% $11,322 54.2% Counter/Cloth bag/Misc $1,252 $1,082 -13.5% $3,996 27.1% Recycle $256 0.0% $0 0.0% TOTALS $8,951 $9,494 6.1% $18,774 50.6% III. LOST & DAMAGED $11,646 $10,081 -13.4% $22,000 45.8% IV, STATE FUNDS Open Access / Access Plus $49,133 $0-100.0% $65,425 0.0% Direct State Aid $11,900 $15,258 28.2% $0 STATE FUND TOTAL $61,034 $15,258 -75.0% $65,425 23.3% ro I a) I N 1 � I H I da I 1 trt 1 ro I W U U I ro I I M ro 1 w 1 I I v I 1 I �4 I I u C) 1 I W 1 I (n }i I O N O N -H W v q a a v I W X1 W 1 v VJ H ii 1 N N M 41 I (n a) -.i H k X Jam, o aa)i a) W O u aa)i i)x1 w m a) rt m N 0 r( I a) m raw ad o UI !4 O N 1 W M -H a I o a) 4JSl -rl td N a U O N v I w O ♦J b 1 H ro ii O O co w ^� 1 (d ro iA 1 S3 I -rl I a 1 l4 W 1 � z i 0 rwm w M M r w D M w H m M r I m w 0 H m H M H r H yl M M M w M w r-I O N M r M O M m I m H w a M M m M M N r M m M y M D M M l0 01 m r W w V) I r N M r l0 O1 O dl r-1 r m r m O1 dl In W N m [M yI V) W <M c)' 1 I dl b M Ol N M M M t0 H dI rl W m m H 0 d w O M H H r N m O 0 0 N N r O m 0 w r O O dl O w w m N O N 0 H M H M O N I H H o N O O M M M r d O M H r O N 0 V7 M IfY m 0 H 01 m 40 aM H m I N M l m 1 r a m l0 M M m . m M O O D N r O m H O 1 r M H r VI H r M M \O lI. 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M l0 m W N . W Ill M lh N m N N r 0 w d1 O M r m l0 N M O 0 M M NN M W N dd1 l M N H Ift M r W M N M M N N W u) M ID dl N W H M H W O w O M w N M dl O O O ry M O m N 1(1 O N O O O w M 0 0 0 0 0 0 q N N O m 0 0 w W M O o 0 0 N M o H O M M m 0 0 0 ri O H 0 0 0 0 0 0 ID M N N H N H m r O r 01 W O m 0 VI M H r d1 h If1 W M O r r �0 r H r r m H O T v M W M W O cp m M Mh N 61 W N N d1 O h N0 H W 0 d1 H M 10 N O1 M h W m M O M H a\ r JD N VI r Ol 1p I 0\ N l0 N N d� H In H 10 r H M Ifl M N r N I 41 m r r �v O H N I N N H N H N I I N H H N m a 0 a1 o M w to m 0 r r 0 H O� M m M 01 O N r 01 Ifl O N N W U1 m M �0 W N d1 d� r 01 H M W 0 d1 O N dl N m w 0 r h o H o m M m M m o N W 111 M d' r v M r m O 10 r N 01 r W 50 dl m W M N h� N D N N W 01 m M l0 m N d� W r Ot H 0 0 0 0 0 0 0 0 0 0 O O o 0 0 0 0 0 0 0 N m 0 l0 Ifl O w O M r W [II O r m M M O W M I(1 d1 If1 Lf1 M N r O N dti H W O N O r N N N W h O N m n O N r o o W 01 h M d� N If1 M <M M r N W N m H m r o N W u1 O N r o o m m w H H r o M m io r w rn O1 h M M N ti. M d1 M r N tM N W H O o 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 o O O o 0 r 01 H O M N M W W O M W O N M 0 r h N M M N H 01 h M W 0 0 N O N M t0 M H N Ol rl H M H O O w r 0 0 0 0 w O O W M M O o 0 M w rn o m m o r r M w a W 0 0 O H w N N M Ni h N H N N N H H N O o w r o 0 0 0 w 0 0 m m m o 0 o m d1 M O m 01 O r M �M W M o O M 0 m w H W N N W r N r-I N N N H H N 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 O lD lfl M M e-i M W H W Inm W tomow� 01 dl W h N 01 N H W H d W W N N N dl Ip UJ 4J iJ v 1J p Sl 0 v U a) la A C C C a) yJ C v a) N N A 49 a) v v -ri -r1 U Ib C -.i tJ an 11 C a) U b) 'G` q G 2Ia d .� Id C 0) a) C -+ M rt SI U S fa pfd X -H a) U U 10 it A Itl t1$ ro m C x W v m 0£ C m ac a m u v a) xJ 0,18 (d C C w u N M A Yi Yi C W FJ Is C w v ro N A p W C H -H -ri M ii -ri v JJ yJ }4 M a) A d b C v -ri W b 90 -ri Itl }I A u' C H 0 b a a) A - i a) u si m a a to m a -ri C -H -H rt u C E U b .I yu-li -Xvv fa$av a m-H H.Sj av v a 1+ JJ iJ li E W Pa) £ M 0 a o al a 0 Q1 W (d w w z N w Pi p N 'A C 1J C Ib 1 b) O H CI (a ro� a C m -H H (A 'H N 11i H C m aJ C fa () C a m M ro yJ X' a) 0) i) ,C m Irt W b) 10 E E a a v E C si -ri -a U -ri -H -H a) Fe C U Ix a' C m C ri yJ v0aJaaaav EPIv-rlmla -.+A s4 o>1v(d a)sa-.+(dC U O 0) .H (U-ri -ri C4 W a .H E of a s C a) to -Ha) E A a) a) > X N ro +J m C .s•, v 'HoIx 7.+ a a a) a)N -HN 4J0 v A? a a) H H w m R 1-7 a s Aaw�vww � �vWayssm- Amo- rnuu H -Hv W a' m a ro N 11 -ri -H >r N �J a' JJ co 0 V ;I ii -H u W a) a) -ri C la 1J la 'o j.' JJ >1 x W C r1 m a) W C bJ bJ .0 -.i E W 11 C N >. ) .] -.i $ m E w A m v -H 4j a) 0) q a) C A C C m p v o a)m m }a i W -H o u> 0 P w w H E ri it 11 u ri -ri -11 A u u p 11 3 8 a) -HSi N it C 0 v a) u a OJ m a) v C A H C U -.i m v C aJ m m a) ti x a) -ri v C H >. >. E a m ro -H -jri O H A47 JAJ 4J N 0 H w 0 aAJ Spa O M� 0 0 -H O a'CJ b N A rd -Ai 4J 0 --H O O N N b' a.�H0wzu9K0p0P U Mz0HaWoaHajuuua a'>w q O o 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 {*7 L1 N M CI H N M" M w N 1 W M m O M W M r 01 M rl W O N M w M M w M O N 7a-1 W ri ri ri O O O O O O O O O O O H O H N N N M O N M M M M O O O O H ri W m m N N N N N N M M M W d� W IfJ tfJ N N N N W 10 W l0 LD 10 m D7 61 0) 01 01 H M M M d� W C d1 dl d1 d� W d1 d1 W d1 d� d� d1 d1 d� d' VI d1 W d1 dl W W W W ddl p zH d1 d' d1 W vH W d' dl C d� d1 d1 C dl C d1 W d1 d� d1 C C d' d1 C d1 OI W W W .1,d1 1 O% U O u )Oi UJ C W aJ u -H H aia v w X m W Agenda Item 11A-3 M w to ro a Ln F 0 10 41 w x w P, x W w I cT r I dI w I I 17 I M l0 I h 1 Ol H I W d^ I I I M Ln m [M I N I o 0 VI Ol I N w U I H H N M I r 4 I lD N � In I LD fd I N M Ol 1 I M rl I m d M Ri I w I I I I M I I I � I I 1 U I 1 4 ro 1 it I I 1 1 I I � 1 I U I I 4 I W I 1 1 V) 1 Q, I w 0 4J I N N q r °' w K 1 I w I A H E N 4J W m W w to 4J I 4 q N li] o Qp), JJ 4J rM 1C w 0 � (F'� bl iV w w 1 di TI ri a m v I U r w I o ro � q m I p W w t` -rl I N H w d O 1 11 it O w -rl rd N GL U & N w w 3 ,a 4JJ O }, H ro Y4 O O a0 W I I I � I A -rl I a 1 0 U N m I11 Ln l0 m N H o M O1 H M M aM H <M CI F 1p N h O F� N r� Ln H b M Ol O tT m l0 r r T Ol to N M H Ln M r N M H N H M N M H O lO 4T O l0 N N l0 d' W �M M m N N H H H H N N N O H M O F v W N w F 0 0 0 fi M O O M O W N O H w H r O V M 0 M N N W O 0 O O H O N O O m O H W 0 O w w N ID F a\ F r N lT dI M dI W O O dI N N H dI 01 sT N sM W F N O b 1!) 1p I O\ O h H N O1 N dI 01 W N M H O F N N N l; M F W M M W w H H W H ry 0 O N H N Ol m O M l0 N H N Ill H N m W I I M 0 VI H N N N M H H ry N H H I(1 W dl I W m 0 Ol M O r N N d F O M H r 0 w W M d M O1 dt d 0\ I F N O lfl 0 0 to r r 10 of M M Ol d4 H O M M of M M h m Ifl M N N O H dI l0 N N M cX lQ {fj M O M N O W T N dI (A h Ot Ifl dI H O F M Ifl dI dl dl H r 1p Ill H O W N W O l0 l0 Ol I N W Ot l0 M W r W H q1 r M N lD W H H M H y1 I rl H r o M M N N H H M H M M M I H H I N H I I I M H In m 1 VI 1 W W O Ol Ln O F l0 N N w r O M H r 0 W W M y Ol al m W dl 1 r N O N o o M h h w M Ill 0) M d' H o W M M M M r W N M I N O H dI N N M H 10 Ill 01 O M N O W T 01 N d, r N I W H H M O r M In W dI H Fw Ill H O m Ln m O d1 W l0 l0 Ol M N m tT tp M dl F W M In H aI r M N w W W H M H dl H H F O M M N H H M H M M I H H I N H 1 M O o 1 O o 0 0 0 0 0 0 0 o O o 0 0 0 0 0 0 0 0 0 0 0 0 0 0 O O 1 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 O\ O I O W m N W M 0 H W O O N H r W M M m O O 1 H H w N n N O yl elI N o r C M N N M H W N O M m m O H H M 0 M 1 N O aI N nd. O H o O 1p N N M M M l0 O N M M N Ln N M M O I In M N N M M F W sp H M M m H H N LO W w Ill dI H H I N H H tlI M H I 1 � m N S.I U m w U ->N -i IV w W }roa lG O aw rH26 C 4 -141 w W 4 p m rd O !L £ q o 0 o o p7 q Lo io W In p rl N N M 21 Ol Ol Ol Ol H d' W dI dI O O U 1wl W 4 W 41 U -rl H a a w w w Swi H u 4J i -r1 u W 4 P, W U1 4J to l a w H i -H u m m a, N ro. ro u w a -r+ m 4 -I-I w S-I w w 04 ro w RI w w i 7 W x rd H H 4 W [y w -H E lJ V 3 w rd w O1 w 4 H H PL W W u IN 'O u U w Ik U U1 Id R, W -.l 4 rl k -.H -HW -Hw O W FL w IU W 1. W ro E E w H U ?I ?I >1 w a M w (.' P, Q w w w -rl al 4 -H 04 JJ v ix co ro W W H Ti) ro U .4 10 w H (14 It ro 4 w FI M -ri w co N I 11 U U w CL ;j 4 01 w w W it W w 41 H w w -rl 4 0 w w -H [l, Ul w w�l E ro 0 U> U (1, U H O W it p H H 4 JJ p$ 0 iL W w 0 w 4 4 P, -H Ib w 7 w 0 SL Ul H C w -H w w •0 p W w w o -H R 41 rn k R, E 3 kl LL ro -H 4J 4 o ro w 4 0 O 41 A W -H 4 o N w 31 O w to �J aw 4 4 w U rt U1 4 -ri � pp N ro+ H W rl w m v W H 4 FL w Id it -rl M ro U\ O- 1 -H it E H ro H ro U !, aJ O U 41 4 !I 3 S4 U H xl ,,pp JJ S4 p, w N W 41 ,4 w it -H W 0 G 'H 4 4J W O -.H W 11 w 4J ¢1 4J U w w JJ O w w 0 E 0 w H� w .4 _Hu W 0 H 4 O W u u ro w 11 P w O R, O Z W W W g W W W w O & x£ H -N 9 i N W M M£� H Uro' W 0 0 0 0 0 0 o O o 0 0 0 0 0 0 o O o 0 0 0 0 0 0 o O H M d N N H m M H N d O N M dI N r N H W O H M N w F O O O O O O O O H H O H O O O O O O H H N N N M M M N N N N W Ill M In W m r m Ol to N In In 111 0 N W M M N N Ifl M LD m l0 w 1p l0 10 10 w w m 10 w m 10 w l0 <D l0 l0 l0 w w w w w m w w m a m a a a a w w w m a m c m c a m m a a c W W U WUl N W H H a a Agenda Item 11A-4 H m W r O u ro I W I W I I I w I u I C I ro 1 ri I ro 1 (Q I 1 I O I I I I �I I I `U I U 1 C 1 W I I w 1 �l' I ro Y w O iJ 1 C d I W N C I w w I I } N W H W 1 w W H W M jT M 4 1 Sn w H -rl n ro 1 S1 K k O w 1 w W O 41 T1 ?v N N fs7 r W O J I }�I VC1 N r H C 7 k 0 a w H W'd O I No V ry'a H ld N a Ol U C I >4 w rt W R 3 ro 41 o s H N N 0 0 1 co 1 I cr 1 A 1 -ri I a I 4JJ 7 O O 4 q w 1� H -H a 0 w w � w I M l0 I 4p I , I 01 O I Ip I M N I L!} 1 I I H o O N b M H M M O [N M M M W M w W O o N Ill 0 0 1 M n O W r M H W O N H r M M M N W r M M 0 w r w O 1 M 1 Ill O H W M H r Ifl 01 N M O 1p w M H M d M M r In M O I M I h O O W r Ili W H W w III O n h O W W H r O M M H 0 I N 1 W 0 v r l0 M M W 0 M all CI lfl N N H W w r n O w O 0 1 <11 I M O n N N M I I H W M I M I w d1 M M d1 N �6 M Ill M O1 I b N 1 I N Ql N I 1 M I I 1 •-I I 1 I 1- 1p rl I W I t♦ 1 yl 1 I I I 1 1 N I I f I I I O 1 O I W I W I I I H I H I O 1 O 1 n 1 r I I I I I 1 I 1 I I I m N O H H Lf) 01 O C M Ill M W M M W 0 0 N Ill O 1 n I N r M W cM O N H r 41 M N W n Ol M 0 w r N I M 1 O W M M r 01 N M O l9 lD M H Ol n III 1 1 N to h l0 W H H ql l0 If1 O h r O W g cN H H n a H M M M H 1 O I M O M I N n lD N M W 01 M W d1 l� Qi N H d1 l0 n n l0 1 n N N O H W O1 M IU W M W dl N l0 M 111 I� I 1p N M N M H H 1p 1 In 1 , I I I I 01 N O H H Ili O V1 M 0 M W M W W O O N M 0 1 r N r M W W O N H . �l . �l N . . 01 Ol O tp n l0 M 1 O W M M n Ifl O1 N M O 19 l0 M H 01 W 01 Mn Ifl Ol I I UI l0 n l0 W H dl l0 In b r r o W d1 H r O M M H I !fl I N r 1p N M W Ol M W d' 1p Ol N H d' lD n n O l0 O 1 M n N N O H W 01 M l0 q1 M W W N \O M I 1 1p N M N w M M H H l0 1 W I H I M I I I I 1 , 0 O O O I O 1 0 0 0 0 1 0 N O Ill O I ul o H o I H I H O O O I N 1 r rl M IM-I i N , I , 1 I 1 a w E W a W ro rd -� vw ro0x A�Qrto d) E u w w 0 0 g 0 H M m to w -H M it U n W w -H -H •d I r w W } w w O w M U rn ro e ro w w w -H u m O w s1 S1 .1 w w I q G H rti C£ U 0 U +1 C ld k O ld ­1 l6 w 1 O U -H o FC C H C Id w H 04 3 U 41 a w -H 1 •d \ w w cn w rl H E 12f ro w\ rd \ .-I 'd O k C W a H H I N 73 w H H S1 Y1 11 U L R C H O O -H O ,q w W w U W G. w N N Id C N al o al 'd U •H 'd -H N w w H fa x U 3 � U d u C w u w ro H w 01 w W 1 (d 0 0 1 w -H I N O J 0 J\ w ro -H w f1S W W W H -H U it 0 i w -H 1 H r O 1J r F rd H H 44 �J `r4 .0 0 0 G' 11 -H w w N 41 I H u H (.•-' �H q -H S1 W 0 0 0 0 U W •C •d N C r1 C -.1 U -H -H .-1 i W W cant W M ro0 W A f £ 0? W 2£ ;4 n W- W W O 1a 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 H H 0 0 0 0 0 0 0 0 rV H rl H H N N N N N N M M M M N In io io r n r r r r n r r r n r r n n r r n n H r n n r h r n n n n r n n r n r n n n r n r n 0 VJ Y+ d1 d+ sM cM a1 d1 d1 a1 W �M cM al el a1 dl w d1 C dl W �M d1 dl O W H a o a w U H ,d ro H + H 0 u Agenda Item 11A-5 H T N bf Is w N I a) I j4 1 ro ;j I m O 1j 1 q �1 ro 1 0 1 RI N 1 W 4 4) W X W 1 M N tl1 b1 }J I cn W -H H b W N N K' Spa O I to Wy., 0, RI rd W OJ Sa R'r .i a m ro 1 i W O 4J I o q 7 X AI O r W ro O 1 aJ 4 o w a I -H M N CL U ; a' ro O H (d N O 0 O pq W I a r ro I I R 1 'rl I a f JJ I 1 O O I I I N W W H �Hy µ H W 124 x H O m u O N Agenda Item 11A-6 m b N CL tii 1 U 1 N I I 1 e�^ I I N G � I F 1 Id I W I I I 1 U 1 I it I I U 1 U I W I I I N 1 ajPI I FI U) O J! 1 N �ri •r1 I 4 (9) 1 W FL 7C 1 W I AIt N N N H H L N M J H b sti+ o>1 w Qi yw. o �jbi {� N 1+ 94 H w I a ro E v H w I m �a a � m N W N r -H I 9 Q o I >, 5 1 0 H W O � I y) k o a) ry 1 �H N N R1 U 5 W I r6 w C I S ro 0 rd H 0 0 wy, w 1 l I A .H a I q W pW W D H H a z o u J 4H � W J-I ro w d x W F 040 K w I lCJ 1 � I r I � Agenda Item 11A-7 a) b a 01 n l0 n O l0 tp d H n I n m n H H N n 1 0 1 N p m 1 N O H O1 01 1 n O 1 0 1p N I H Ifl O If1 t ry oW 1 I 1 N O N I N O 01 ON I N m I m H N I d H o H I Ifl In 1p I ul O d d M I 1f7 N I N d If7 I d If1 d m N 1 Vi 1 1 H I I 1 I m M n 0 N N O N I d 0 1 0 N m p 0 I H 01 d Ifl I m SI 1 d O N m 1 to O O O 1 0 0 1 0 H N H o I m M N H I n q 1 M d O1 01 I n M M O 1 l9 m m 0 w O 10 M 1 0 0 d d N H -H I t!1 I M M I N 01 H 01 I 01 I d N M 1 0 0 0 I H b 1 M 1p I O M n Ifl 1 m I M N 1 l0 O N I N E n m 01 H I H N M 1 !P \O 1 l0 M M H I N H I H I WN 1 1 I I 1 I I I I I I 1 1 I N M M p I 1 m O m I O m 1 1p O I O W H O I 01 I H lD N N I Ill O n N I d O 01 O 01 I 61 O I O m n H I d ID n m I N • • . 1 I I I 1 I d N I N M M m1 N O N W I N 0 q 1 d d o 1 If1 0 .d N m I N n M M o tD l0 1 0 m 1p N I n -ri a)I M d w 10 I d o If1 d w m 1 W 1 N N M I H n M I H jl 'J I Ot 1D 1 b to n N I H I W N I M M H I N O dl I O I H M W H H d I m M I N 1D N pl (YI I I I d I d I I H I I I N I I I f I I H I I I I I N M M O I W O m I O W 1 O I 1 0 m H 0 I I 01 I H 1p 1I1 1 N I N O n N I d p Ol O 61 I m O1 O I p W n H I d l0 n W I N l 1 H d m M I n O 01 In 01 d N I N M M If7 I N O 1(1 m 1 Ifl d1 q 1 ddow I N odNm 1 n M I M oelo I o W 1oN 1 n F 9 1 1p I lD n N I H 1 m N 1 I M M H I Ifl 0 0 'I a 1 H m m M H I H d L W M N 1p lO •y a d d H I N I H Pi N 1 I I 1 I I A H 1 0 0 o I p 0 0 0 0 1 0 0 l o 0 0 0 1 0 0 0 0 l o E b 1 0 0 0 1 0 0 0 0 0 1 0 0 1 0 0 0 0 1 0 0 0 0 1 0 a) N H N I 1 I 1 I 1 0 M 1j W Qi N N O H 1p M O d I d O In M I m 01 M H M m m q fd q 1 n 61 Ifl 1 M O m O d H I H H LD M 1 0 N H Ifl I 01 jv g 0 N H 0 I m n 0 1 n O d 0 m I m HI H l0 d 1 H an d N W N '-HH I N N H 1 l0 N H m W I m H n Oj M M I n •J LI 41 1J W 1 0 m H 1 m M m M I Ifl H IU I n N I N O m v Ri O JJ W I I I I I I 2J1 a 1 I I I 1 1 a �I W H I W W > o C07 N O dl M -H I 41 �I O v H d N a rt W 3 U 41 U O } 1 H rd S 0 W W E U) O I ro 1 ,mi a, a A a! E N m bi N E cd m q d) UI Q 0 ij 0 14 I .a 3 41 N Lu W m 10 q U m 1 U O f. 0 U N w w 0 C a w m H?-1 o o a o o 0 0 W p1 C 0 m O O I '�I N q H W w N Cl) 0 g X 0 O 0 0 O U 'r U 1 (d N m SI E O ?I W U O -H W E N W rt O I 1.7 }I w O 11 U J U U '�] H W W W 0(d 0 5 'A W x H LH N+ I H W m C p m .4 SI �izW7 phi y, W �.I O 1 I-01 q trl U H �7 Id W H O di m 0 Si > W W u] rt w Id N -�1 C ro -.i N FV W agc°n ° � o wa a) a) azm>o a I o 0 0 o W o 0 0 0 z, m o U o 0 0 o W o 0 0 LZ I w n 0 o W H H d O1 W W o H O p 0 M•• W 0 0 0 HHMMm •ram H a V O N N 'fl II..�� � M M M W d ry E. W to w �n w O W W W N d d o m m m W M M M M F m M M M M = M ,'7-I W m m M M M M M M M 0 O 1 z u w 1 w o m I °W ° w w 0 u z N H $ 0 H 'a Cp�7 ,0.7'•I 1 N W ri Fi'• �--1 H W ri O H I q W rd W Id W is U 0 rt H 1 H H 0 H H H v 1 W D N Q N (D 3 4> F-r D W On 1 O 1 m 00 1 O 1 w . 1 m N 0 1 M 1 M N I N I N Agenda Item 11A-9 I N I 1 r I fd 1 E I N I I I 1 1 1 al I O 0 M N I it > I Qf di w a 1 I I 1 I � � I � 07 1 HQ 7 v 1 Pi v P R F I e •ro I v N M 4J i M bl Id 0 I V] N r0V H V ti m s4 o a W % O U w m 04 C y N o U N 0 i U it o N U f � O 1 N m w x a ro o H b (d o 0 co w 1 r 1 b I A I rl I a 1 4J d 0 0 u is a� w C m s4 F b 41 .1 m w w ro as o Ippd !.�4i •-1 ro O U O Pq m O V1 -H ,4 w £ W u 0 H h H N U! M M zM° H H U z 'Fj,CI OBI d7 K � W N H G > O N a W W U 0 O m U` z H zU z H W � W d O N x (d Id H 0 rd U F O F 1 I M I I I to N I b � I w ro I q I �rl I � I I a) I I I I I v I O IV 5 I v I ax, I I I I a) a) I A�Ni I I J M q b1 j G W H A 9 U N O N tLO' ,°� W w a Ia Id rt 7 q w TO j o q ?. a) H a O 0 11 a) M -H 41 H o W -H Id N P4 I u a r a) a w R 3 ro41 O >w I H 4 0 O O P] W I }{ I ro I }{ 1 R I -rl I a I Agenda Item 11A-10 Agenda Item 12A-1 FY13 OUTPUT STATISTICS - QUARTERLY REPORT 1ST 2ND 3RD 4th YEAR LAST P'CENT Quarter Quarter Quarter Quarter TO DATE YTD CHANGE IN -BUILDING SERVICES: Provide library facilities, materials, equipment A. BUILDING USAGE Total hours open People into the building Average number per hour B. MEETING ROOMS Number of non -library meetings Estimated attendance Equipment Set-ups Group Study Room Use Lobby Use Meeting Rooms Booked In House Meeting Rooms Self -Booked on-line Meeting Room Turn -Downs C. EQUIPMENT USAGE Photocopies by Public Pay for Print Copies 854 832 0 0 1,686 1,690 -0.2% 199,672 165,428 0 0 365,100 379,345 -3.8% 233.8 198.8 0.0 0.0 216.5 224 -3.5% 393 5,411 108 1,246 3 196 209 48 8,642 16,696 411 7,168 121 1,457 12 156 198 49 6,313 19,579 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 804 878 -8.4% 12,579 12,875 -2.3% 229 321 -28.7% 2,703 2,240 20.7% 15 6 150.0% 352 533 -34.0% 407 381 6.8% 97 110 -11.8% 14,955 18,240 -18.0% 36,275 36,963 -1.9% % Checkouts by Self -Check 63.7% 63.8% 0.0% 0.0% 63.8% 61.2% 4.2% 0. IN -BUILDING USE OF MATERIALS Ustening/Viewing Sessions 4,787 3,663 0 0 8,450 10,250 -17.6% E. PARK'N' READ, RIDE'N' READ Parking stamps issued 3,758 3,572 0 0 7,330 7,343 -0,2% Bus passes distributed 1,897 984 0 0 2,881 2,277 26.5% LENDING SERVICES: Lend matertalsforhome, school, and office use A. TOTAL CIRCULATION 396,652 361,774 0 0 758,426 781,827 -3.0% (materials plus equipment; includes eAudio; does not include Items circulated in-house) Average circulation per hour 464 435 0 0 450 463 -2.8% IFCI BY TYPE OF MATERIAL (includes downloads, does not Include mending, lost, etc.) Adult Materials 272,948 253,989 0 0 526,937 552,204 -4.6% Children's Materials 123,829 109,464 0 0 233,293 231,234 0.9% Percent Children's 31.2% 30.3% 0.0% 0.0% 30.8% 29.6% 4.0% Nan -Print 159,006 148,150 0 0 307,156 326,920 -6.0% Percent Non -print 40.1% 41.0% 0.0% 0.01y 40.5% 0.0% 0.0% Equipment loans 79 82 0 0 161 241 -33.2% Downloads 13,360 16,803 0 0 30,163 17,393 73.4% C. CIRCULATION BY RESIDENCE OF USER 396,652 361,774 0 0 758,42 i 781,827 -3.0% (materials plus equipment; includes downloads; does not include Items circulated in-house) Iowa City 300,796 277,333 0 0 578,129 597,745 -3.3% LOCAL CONTRACTS Hills 651 654 0 0 1,305 1,229 6.2% Hills as%of all 0.2% 0.2% 0.0% 0.0% 0.2% 0.2% 0.0% Johnson County(rural) 29,868 25,534 0 0 54,402 57,964 -6.1% Johnson Co as %of all 7,3% 7.1% 0.0% 0.0% 7.2% 7.4% 0.0% University Heights 5,743 4,131 0 0 9,874 8,354 18.2% University Heights as % of all 1.4% 1A% 0.0% 0.0% 1.3% 1.1% 0.0% Total Local Contracts 35,262 30,319 0 0 65,581 67,547 -2.9% Agenda Item 12A-2 FY13 OUTPUT STATISTICS - QUARTERLY REPORT 1ST 2ND 3RD 4th YEAR LAST P'CENT Quarter Quarter Quarter Quarter TO DATE YTD CHANGE STATE CONTRACT - Open Access Coralville 24,055 19,895 0 0 43,950 44,443 -1.1% Cedar Rapids 3,642 2,771 0 0 6,413 4,827 .12.9% Other Open Access 32,887 31,443 0 0 64,330 67,242 -43% Total Open Access 60,584 54,109 0 0 114,693 116,512 -1.6% Open Access as %of all 15.3% 15.0% 0.0% 0.0% 15.1% 14.9% 1.5% D. INTERLIBRARY LIBRARY LOANS Loaned to other libraries 478 481 0 0 959 964 -0.5% Percent of requests filled 39.7% 29.6% 0.0% 0.0% 33.9% 49.2% -31.1% Borrowed from other libraries 678 604 0 0 1,282 1,313 -2.4% Percent of requests filled 87.5% 75.2% 0.0% 0.0% 81.2% 84.2% -3.5% Books/Perlodicals/AV borrowed 676 596 0 0 1,272 1,300 -2.2% Photocopy borrow requests filled 2 8 0 0 10 13 -23.1% E.RESERVE5 PLACED -Materials 24,643 27,045 0 0 51,688 48,658 6.2% F. DOWNLOADABLE MEDIA By Area Iowa City 11,823 13,758 0 0 25,581 14,369 78.0% Johnson County 1,941 1,844 0 0 3,785 2,493 51.8% Hills 156 106 0 0 262 96 172.9% University Heights 304 231 0 0 535 435 23.0% Total 14,224 15,939 0 0 30,163 17,393 73.4% By Demographic Adult 12,903 14,737 0 0 27,640 16,172 70.9% Children's 1,321 1,202 0 0 2,523 1,221 106.6% Total 14,224 15,939 0 0 30,163 17,393 73.4% Number of items owned E-Audio items available 3,388 3,568 0 0 3,388 2,690 25.9% E-Video items available 4,834 5,322 0 0 4,834 2,490 94.1% E-Book Items available 73 72 0 0 73 72 1.4% Total items 8,295 8,962 0 0 8,295 8,962 -7.4% INFORMATION SERVICES: Furnish Information, readeradvisary and reference assistance. A. QUESTIONS ANSWERED 16,748 13,562 0 0 30,330 38,448 21.2% REFERENCE DESK -TOTAL 7,309 5,582 0 0 12,891 16,704 -22.8% In person 4,972 4,290 0 0 9,262 10,947 -15.41Y Telephone 1,682 567 0 0 2,249 4,112 -45.3% Community 2 7 0 0 9 41 -78.0% At Home 41 43 0 0 84 150 -44.0% Email 558 598 0 0 1,156 1,269 -8.9% Chat 54 77 0 0 131 185 -29.2% Text 0 0 0 0 0 0 0.0% HELP DESK -TOTAL 3,401 1,763 0 0 5,164 9,604 -46.2% In -Person 2,556 1,552 0 0 4,108 7,130 -42.4% Telephone 580 153 0 0 733 1,800 -59.3% Community 40 16 0 0 56 40 40.0% At Home 180 26 0 0 206 459 -55.1% E- mail 45 16 0 0 61 175 -65.1% CHILDREN'S DESK -TOTAL 5,547 4,075 0 0 9,622 12,094 -20.4% In person 5,295 3,892 0 0 9,187 11,513 -20.2% Telephone 174 105 0 0 279 420 -33.6% Email 12 9 0 0 21 22 -4.5% Request to pull books (Community) 66 69 0 0 135 139 -2.9% Agenda Item 12A-3 FY13 OUTPUT STATISTICS - QUARTERLY REPORT 1ST Quarter 2ND Quarter 3RD Quarter 4th Quarter YEAR TO DATE LAST VTD P'CENT CHANGE SWITCHBOARD -TOTAL 491 2,142 0 0 2,633 0 0.0% Reference Questions (starting 9/12) 477 2,061 0 0 2,538 0 0.0% At Home (starting 9/12) 14 81 0 0 95 0 0.0% Total Questions by Telephone 2,913 2,886 0 0 5,799 6,332 -8.491 Total Switchboard Calls 4,554 5,819 0 0 10,373 6,332 63.8% ON -CALL TECH HELP (new Oct 2012) Staff 0 106 0 0 106 0 0.0% Public 0 102 0 0 102 0 0.0% eMedia (subset) 0 24 0 0 24 0 0.0% Meeting Rooms (subset) 0 6 0 0 6 0 0.0% Wireless (subset) 0 4 0 0 4 0 Tech Help Quest -Total 0 208 0 0 208 0 0.0% DROP -IN TECH HELP (new Sept 2012) In -Person 254 252 0 0 506 0 0.0% B. ELECTRONIC ACCESS SERVICES IN-HOUSE COMPUTER SERVICES Pharos Internet 29,015 27,023 0 0 56,038 57,671 -2.8% Wireless Internet(unique connections) 28,910 29,392 0 0 58,302 42,818 36.2% Total In -House Computer Use 57,925 56,415 0 0 114,340 0.0% CATALOG ACCESS Pageviews 1,050,484 968,630 0 0 2,019,114 2,209,372 -8.6% Visits 111,855 104,661 0 0 216,516 287,337 -24.6% Total Catalog Access 1,162,339 1,073,291 0 0 2,235,630 2,496,709 -10.5% ELECTRONIC RESOURCES SERVICES if Pageviews of Homepage 164,739 154,534 0 0 319,273 338,332 -5.6% # Pageviews of Entire Site 269,074 274,636 0 0 543,710 541,656 0.4% # User Sessions 147,049 149,990 0 0 297,039 304,229 -2.4% # Mobile Website Homepage (new Sept'11) 11,430 13,063 0 0 24,493 12,814 91.1% SUBSCRIPTION DATABASES ACCESSED Total In -House 1,678 1,681 0 0 3,359 4,724 -28.9% Total Remote 318,564 423,029 0 0 741,593 734,540 1.0% TOTAL 320,242 424,710 0 0 744,952 739,264 O,8% CATALOG SERVICES Best Seller Lists 1,762 2,186 0 0 3,948 8,596 -54.1% New Lists 8,001 12,246 0 0 20,247 31,979 -36.7% Maps 1,516 2,347 0 0 3,863 5,173 -25.3% TOTAL TELEPHONE CALLS RECEIVED 4,554 5,819 0 0 10,373 8,422 23.2% PAMPHLETS DISTRIBUTED FROM LOBBY RACKS 6,372 4,785 0 0 11,157 15,375 -27.4%. STATE/FEDERALTAI( FORMS DISTRIBUTED 0 0 0 0.0% ALERTING SERVICES: Promote awareness of the Library and use of its resourms. A. PUBLICATIONS Number of publications printed 32,085 23,701 D 0 55,786 67,036 -16.8% Copies printed for public distribution 16,984 19,400 0 0 36,384 31,403 15.9% B. NEWSPAPER ITEMS CLIPPED 7 11 0 0 18 28 -35.7% Agenda Item 12A-4 FY13 OUTPUT STATISTICS - QUARTERLY REPORT 1ST 2ND 3RD 4th YEAR LAST P'CENT Quarter Quarter Quarter Quarter TO DATE YTD CHANGE C. DISPLAYS 17 15 0 0 32 31 3.2% Library 11 10 0 0 21 21 0.0% Other Groups 6 5 0 0 11 10 10.0% Off -site locations 0 0 0 0 0 0 0.0% DRA .5PEECHES, 610/TV/ONLINEAPPEARANCES 13 22 0 0 35 31 12.9% E. THE LIill CHANNEL Library Promos on The Library Channel 73 60 0 0 133 38 250.0% Total ICPL Productions 27 26 0 0 53 69 -23.2% Programs Cablecast 2,124 2,024 0 0 4,148 4,204 -1.3% F. HOMEPAGE/SOCIAL MEDIA News scrollers on Home Page (new Jan 2012) 39 57 0 0 96 0 0.0% Media releases sent (new Jan 2012) 26 18 0 0 44 0 0.0% Tweets sent (new Jan 2012) 203 260 0 0 463 0 0.0% Facebook'Events' promoted (new Jan 2012) 42 37 0 0 79 0 0.0% OUTREACH SERVICES: Provide li6mryservrce to people who cannot get to the library building. A. AT HOME SERVICE Packages sent 797 633 0 0 1,430 1,300 10.0% Items Loaned (no renewals) 789 701 0 0 1,490 1,456 2.3% Registered At Home Users 146 133 0 0 279 296 -5.7% New Users Enrolled 6 4 0 0 30 13 -23.1% People served(ovg of monthly count) 44 38 0 0 41 47 -12.8% S. JAIL SERVICE People served 304 284 0 0 589 701 -16.1% Items loaned (no renewals) 1,173 1,235 0 0 2,408 2,681 -10.2% C. DEPOSIT COLLECTIONS Locations 16 16 0 0 15 14 7.1% Items loaned 120 240 0 0 360 360 0.0% Items added to perm collections 1,666 1,709 0 0 3,375 1,282 163.3% D. REMOTE BOOKOROP USE Remote as Percent of All Items Checked in 13.7% • • • 0.0% 13,7% 14.4% -4.9% Does not include renewals or in-house E. ITEMS RENEWED BY PHONE AUTOMATION 2,675 929^ 0 0 3,604 7,533 -52.2% F. HOLDS NOTIFIED USING AUTOMATED PHONE 1,297 1,335 0 0 2,632 2,806 -6.2% GROUP AND COMMUNITY SERVICES: Provide library service to groups, agenale8 and organizations A. ADULT PROGRAMS Library Number 54 50 0 0 104 55 89.1% Attendance 650 731 0 0 1,381 1,504 -8.2% Outreach Number 10 0 0 0 10 22 -54.5% Attendance 3,029 0 0 0 3,029 3,086 -1.8% B. YOUNG ADULT PROGRAMS Library Number 53 53 0 0 106 90 17.8% Attendance 386 445 0 0 831 1,239 -32.9% Outreach Number 1 1 0 0 2 0 0.0% Attendance 5 10 0 0 15 0 0.0% Agenda Item 12A-5 FY13 OUTPUT STATISTICS - QUARTERLY REPORT 1ST 2ND 3RD 4th YEAR LAST P'CENT Quarter Quarter Quarter Quarter TO DATE YTD CHANGE C. CHILDREN'S PROGRAMS Library Number 120 127 0 0 247 217 13.8% Attendance 7,633 6,076 0 0 13,709 13,880 -1.2% Outreach Number 67 79 0 0 146 155 -5.8% Attendance 1,821 1,689 0 0 3,510 3,393 3.4% D. LISRARYTOURS ANDCLASSES Number 22 23 0 0 45 31 45.2% Attendance 65 53 0 0 118 258 -54.3% E. CONSULTING FOR AREA GROUPS 0 4 0 0 4 5 -20.0% CONTROL SERVICES: Maintain library resources through registration of borrowers, overdue notices training In use of equipment and control of valuable materials. A. LIBRARY CARDS ISSUED 2,508 1,659 0 0 4,167 4,662 -10.6% Iowa City 1,947 1,285 0 0 3,232 3,550 -9.0% Percent Iowa City 77.6% 77.5% 0.0% 0.0% 77.6% 76.1% 1.9% LOCAL CONTRACTS Hills 5 7 0 0 12 20 -40.0% Johnson County (rural) 98 43 0 0 141 213 -33.8% University Heights 18 9 0 0 27 35 -22.9% STATE CONTRACT -Open Access Coraiville 184 107 0 0 291 284 2.5% Cedar Rapids 24 12 0 0 36 63 -42.9% Other Open Access 232 196 0 0 428 497 -13.9% Total Open Access 440 315 0 0 755 844 -10.5% Open Access as %of all 17.5% 19.0% 0.0% 0.0% 19.1% 18.1% 0.1% B.TOTALREGISTEREOBORROWERS 72,608 73,606 0 0 73,606 72,940 0.9% # At Home Users Registered 146 133 0 0 279 296 -5.7% C. OVERDUE NOTICES Items searched to verify claim of return 259 217 0 0 476 848 -43.9% Agenda Item 12B-1 FY13 CIRCULATION BY AREA AND AGENCY YEAR TO LAST P'CENT AREA/AGENCY 1ST Q 2ND Q 3RD Q 4TH Q DATE YTD CHG IOWA CITY General Iowa City 285,370 260,059 545,429 575,563 -5.2% Downloads + Streaming 11,823 13,758 25,581 14,369 78.0% Temporary 241 152 393 673 -41.6% Public schools 69 158 227 410 -44.6% Private schools 0 97 97 28 246.4% Preschool/Daycare 387 207 594 569 4.4% Non-profit organizations 1 8 9 25 -64.0% Business 13 24 37 0.0% City departments 41 14 55 44 25.0% At Home 975 837 1,812 1,857 -2.4% Interlibrary loan 552 473 1,025 1,122 -9.6% Deposit collections/Nursing Homes 129 297 426 381 11.8% Jail patrons 1,195 1,249 2,444 2,704 -9.6% TOTAL IOWA CITY 300,796 277,333 0 0 578,129 597,745 -3,28% LOCAL CONTRACTS Johnson County General 26,905 23,658 50,563 55,417 -8.8% Downloads 1,941 1,844 3,785 2,493 51.8% At Home 22 32 54 54 0.0% TOTALJOHNSON COUNTY 28,868 25,534 0 0 54,402 57,964 -6.1% Hills General 471 517 988 1,091 -9.4% Downloads 156 106 262 96 172.9% At Home 24 31 55 42 31.0% TOTAL HILLS 651 6S4 0 0 1,305 1,229 6.2% University Heights General 5,439 3,900 9,339 7,911 18.1% Downloads 304 231 535 435 23.0% At Home 0 0 0 8 -100.0% TOTAL UNIVERSITY HEIGHTS 5,743 4,131 0 0 9,874 8,354 18.2% Ul Dept of Ed/Libr Science Ul Dept Institutional 4 13 17 0 0.0% Ul Dept Student 0 0 0 0 0.0% Total Ul Dept of Ed/Libr Science 4 13 0 0 17 0 0.0% TOTAL LOCAL CONTRACTS 35,266 30,332 0 0 65,599 67,547 -2.9% STATE CONTRACT Reciprocal/Open Access JOHNSON COUNTY LIBRARIES Coralville 24,055 19,895 43,950 44,443 -1.1% Lone Tree 999 909 1,908 2,063 -TS% North Liberty 10,669 10,206 20,875 19,507 7.0% Oxford 304 627 931 923 0.9% Solon 933 996 1,929 1,637 17.8% Swisher 6 16 22 28 -21.4% Tiffin 908 1,487 2,395 2,649 -9.6% Agenda Item 1213-2 FY13 CIRCULATION BY AREA AND AGENCY YEAR TO LAST WCENT AREA/AGENCY 1STQ 2NDQ 3RDQ 4THQ DATE YTD CHG ALL OTHER LIBRARIES Altoona 0 1 -100.0% Amana School 238 315 553 901 -38.6% Ames 4 4 29 -86.2% Anamosa 34 2 36 79 -54.4% Ankeny 98 98 21 366.7% Atkins 17 17 4 325.0% Belle Plaine 1 2 3 0 0.0% Bettendorf 62 25 87 127 -31.5% Blairstown 11 30 41 47 -12,8% Brooklyn 54 54 45 20.0% Burlington 120 162 282 9 3033.3% Cascade 0 40 -10010% Cedar Falls 56 23 79 43 83.7% Cedar Rapids 3,642 2,771 6,413 4,827 32.9% Chariton 49 49 0 0.0% Charles City 0 64 -100.0% Clarence 5 5 10 57 -82.5% Clear Lake 2 2 0.0% Clinton 99 80 179 156 14.7% Coggon 0 1 -100.0% Columbus Jct 245 147 392 163 140.5% Cornell College 849 713 1,562 1,728 -9.6% Council Bluffs 3 3 0.0% Creston 2 5 7 0 0.0% Davenport 38 57 95 273 -65.2% Des Moines 23 75 98 71 38.0% Donnelson 0 3 -100.0% Dubuque 284 56 340 335 1.5% Eldon 17 17 6 183.3% Elkader 68 68 3 2166.7% Ely 54 64 118 118 0.0% Estherville 6 5 11 11 0.0% Fairfax 88 125 213 135 57.9% Fairfield 1,108 600 1,708 2,302 -25.8% Fort Dodge 7 7 0.0% Fort Madison 5 5 0.0% Fredericksburg 0 30 -100.0% Grinnell 36 91 127 117 8.5% Hiawatha 54 31 85 210 -5915% Humboldt 0 15 -100.0% Johnston 3 34 37 0 0.0% Kalona 2,171 1,913 4,084 5,426 -24.7% Keokuk 1 1 2 -50.0% Keota 6 51 57 28 103.6% Lisbon 122 118 240 417 -42.4% Lowden 11 11 27 -59.3% Manchester 1 1 3 -66.7% Maquoketa 54 31 85 106 -19.8% Marengo 343 412 755 655 15.3% Marlon 1,190 741 1,931 1,515 27.5% Mason City 2 3 5 0 0.0% Mechanicsville 55 65 120 61 96.7% Milford 0 8 -100.0% Montezuma 36 36 0 0.0% Monticello 66 66 227 -70.9% Morning Sun 0 9 -100.0% Agenda Item 126-3 FY13 CIRCULATION BY AREA AND AGENCY YEAR TO LAST P'CENT AREA/AGENCY 15TQ 2ND Q 3RD Q 4TH Q DATE YTD CHG Mount Pleasant 217 279 496 289 71.6% Muscatine 569 617 1,186 1,336 -11.2% New Hampton 7 1 8 0 0.0% Newhall 16 16 71 -77.5% Newton 0 4 -100.0% North English 495 442 937 1,024 -8.5% Norway 0 4 -100.0% Olin 4 4 8 0 0.0% Oskaloosa 4 4 136 -97,1% Ottumwa 13 13 37 -64.9% Pella 3 3 1 200.0% Pleasant Hill 0 41 -100.0% Richland 0 6 -100.0% Roland 2 2 3 -33.3% Scott Co (Eldridge) 4 70 74 31 138.7% Shellsburg 0 2 -100.0% Sigourney 45 60 105 44 138.6% Sioux City 0 10 -100.0% South English 54 106 160 155 3.2% Stanwood 39 7 46 0 0.0% Tipton 555 576 1,131 1,238 -8.6% Urbandale 1 1 12 -91.7% Victor 2 2 96 -97.9% Vinton 38 39 77 20 285.0% Wapello 25 4 29 30 190.0% Washington 1,780 1,657 3,437 3,753 -8.4% Waterloo 4 9 13 51 -74.5% Webster City 1 1 0.0% Wellman 1,266 1,369 2,635 3,204 -17.8% West Bend 3,176 3,176 0 0.0% West Branch 3,315 3,315 7,723 -57.1% West Des Moines 551 8 559 0 0.0% West Liberty 1,517 1,561 3,078 2,872 7.2% West Point 0 7 -300.0% Williamsburg 534 548 1,082 1,979 -45.3% Wilton 231 337 568 541 5.0% Winfield 116 202 318 107 197.2% Winterset 3 3 0 0.0% Wyoming 4 4 8 0 0.0% TOTAL RECIP/OPEN ACCESS 60,584 54,109 0 0 114,693 116,512 -1.6% TOTAL CIRCULATION 397,477 361,774 0 0 758,420 781,827 -3.0% (incl E-Downloads, not In-house) Percent Iowa City 75.7% 76.7% 0.0% 0.0% 76.2% 76.5% -0.3% Percent Hills 0.2% 0.2% 0.0% 0.0% 0.2% 0.2% 9.5% Percent Johnson County 7.3% 7.1% 0.0% 0.0% 7.2% 7.4% -3.2% Percent University Heights 1.4% 1.1% 0.0%. 0.0% 1.3% 1.1% 21.8% Percent UI Dept of Ed/Ubr Science 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Percent Reciprocal/Open Access 15.2% 15.0% 0.0% 0.0% 15,1% 14.9% 1.5% 99.8% 100.0% 0.0% 0.0% 100.0% 100.0% In -Building Circ 382,422 361,774 0 0 744,196 764,434 -2.6% Undefined 831 6 837 Remote Circ(Downloads) 14224 15,939 0 0 30,163 17,393 73.4% In-house cards (staff usel 997 1.376 9 771 7.911 -71 9% TOTAL 398,374 379,095 0 0 760,693 784,738 -3.1% Distribute: 1 copy ea: NB2B, Board Packet, SC, AM, VP, MC, KL Email to BB for Selectors and TBy for Circ Agenda Item 12C-1 FY13 Circulation by Type & Format 7 Months Category Year Percent LAST Percent Percent to Dale of Total YTD of Total Chanae ADULT MATERIALS General fic/Fic express 56,769 %8% 62,759 11.4% -9.5% Mystery 19,933 3.8% 20,721 3.8% -3.8% Science fiction 11,925 2.3% 13,146 2A% -9.3% Young adult fiction 14,337 2.7% 15,929 2.9% -10.0% Large print 6,445 1.2% 6,927 1.3% -7.0% Books in other languages 974 0.2% 1,264 0.2% -22 9°/ TOTAL FICTION 110,383 20.9% 120,746 21.9% 46% EXPRESS/Nonfiction 2,152 0.4% 2,287 0.4% -5.9% Large Print Nonfiction 803 0.2% 925 0.2% -13.2% 000-General/Computers 3,298 0.6% 3,265 0.6% 1.0% 100 - Psych/Philosophy 5,258 1.0% 5,689 1.0% -7.6% 200-Religion 4,818 0.9% 5,102 0.9% -5.6% 300 - Social Sciences 13.244 2.5% 14,355 2.6% -7.7% 400-Language 1,384 0.3% 1,423 0.3% -2.7% 500-Science 4,695 0.9% 5,163 0.9% -9.1% 600-Applied Technology 28,121 5.3% 29,592 5.4% -5.0% 700- Art &Recreation 41,955 8.0% 44,793 8.1% 43% 800 - Literature 6.479 1.2% 6,699 1.2% -3.3% 900 - History & Travel 12,433 2.4% 12,964 2.3% -4.1 % Biography 4,488 0.9% 5,445 1.0% -17 6% TOTAL NF: ADULT & INTERMEDIATE 129,128 24.5% 137,702 24.9% -6.2% Paperbacks 1,431 0.3% 1,863 0.3% -23.2% Magazines 6,960 1.3% 7,256 1.3% -4.1% Art to go 1,003 0.2% 948 0.2% 5.8% DVD (Movies(1V) 140,717 26.7% 146,523 26.5% -4.0% EXPRESS/DVD 13,568 2.6% 17,277 3.1% -21.5% N-F DVD 18,170 3.4% 20,509 3.7% -11.4% Fiction on Disc 13,698 2.6% 14,403 2.6% A.9% N-F on CD 7,411 1.4% 8,057 1.5% -8.0% Compact disc (Music) 52,035 9.9% 54,586 9.9% -4.7% Young Adult Video Games 4,599 0.9% 5,878 1.1% -21,8% Adult Multimedia (Language) 17 0.0% 17 0.0% 0.0% Book Club Kits (10 items per kit) 16 0.0% 26 0.0% -38.5% Circulating Equipment (chess/checkers, 161 0.0% 241 0.0% -33.2% video & audio olavers. camera) Adult E-Audio # Downloads 6,025 1.1% 5,558 1.0% 8.4% Adult E-Book # Downloads 16,046 3.0% 10,607 1.9% 51.3% Adult E-Video # Downloads 2 0.0% 0 0.0% 0.0% Adult E-Magazines 2,778 3.0% 0 0.0% 0.0% Adult E-Music # Dlds/Local Music Project 999 0.2% 0 0.0% 0.0% Adult Streaming 1,790 0.3% 0 0.0% 0.0% TOTAL ADULT E-DOWNLOADS 27,640 5.2% 16,165 10.0% 71.0% TOTAL ADULT CIRCULATION 526,937 100 0% 552,197 100 0% -4 6% CHILDREN'S MATERIALS Fiction 36,751 15.8% 35,119 15.2% 4.6% Holiday 5,178 2.2% 5,036 2.2% 2.8% Agenda Item 12C-2 FY13 Circulation by Type & Format 7 Months Category Year to Date Percent of Total LAST YTD Percent of Total Percent Change Paperbacks: chapter books 1,335 0.6% 1,120 0.5% 19.2% Picture: Big, Board, Caldecott, Easy 68,154 29.2% 69.966 30.3% -2.6°/u Readers 21,034 9.0% 18,969 8.2% 10.9% Parent/Teacher Center 820 0.4% 919 0.4% -10.8% Non-fiction & Biography 40.925 17.5% 39,788 17.2% 2.9% Magazines 812 0.3% 615 0.3% 32.0% Video/DVD 42,386 18.2% 43,429 18.8% -2.4% Books on Disc 3,332 1.4% 3,381 1.5% -1.4% j Compact Disc /400 108 0.0% 192 0.1% -43.8% Read -Along set 2,530 1.1% 2,728 1.2% Audio 400-499 Languages 0.0% 0.0% 0.0% Children's Music 2,684 1.2% 3,004 1.3% -10.7% Children's Video Games 2,365 1.0% 3,403 1.5% -30.5% Storytime Kits 216 0.1% 285 0.1% -24.2% Games &Toys 2,112 0.9% 2,010 0.9% 5.1% Children's Multimedia (Lanquace) 28 0.0% 49 o no/ -42 9% 1 E-Audio # Downloads 685 0.3% 439 0.2% 56.0% j E-Book# Downloads 1,838 0.8% 782 0.3% 135.0% j E-Video # Downloads 0 0.0% 0 0.0% 0.0% ALL CIRCULATION BY TYPE/FORMAT All Fiction 152,312 20.0% 160,901 20.5% -5.3% All Non-fiction and Biography 170,873 22.4% 178,409 22.7% -4.2% Picture books & Readers 89,188 11.7% 88,935 11.3% 0.3% Paperbacks 2,766 0A% 2,983 0.4% -7.3% Magazines _ 7,772 1.0% 7,871 1.0% -1.3% Toys 2,112 0.3% 2,010 0.3% 5.1% Art 1,003 0.1% 948 0.1% 5.8% DVD (F, NF, & Express) 214,841 28.2% 227,738 29.0% -5.7% CD (Music) 54,719 7.2% 57,590 7.3% -5.0% Books on CD (F & NF) 24,549 3.2% 26,033 3,3% -5.7% Video Games 6,964 0.9% 9,281 1.2% -25.0% Multimedia 45 0.0% 66 0.0% -31.8% Kits: Story and Book Club 2,762 0.4% 3,039 0.4% -9.1% Circulating Equipment 161 0.0% 241 0.0% -33.2% TOTAL E-DOWNLOADS 30,163 4.0% 17,386 2.2% 73.5% (Adult + Children's + Undefined) Quarterly: NB #2, email to Anne; Board Pk: Annual Report Agenda Item 13A-1 Visa Report 07-Dec-12 Fund — Cost Ctr — Expend Amount Description 1000 442110 436050 $28.00 Registration 1000 442110 436050 $45.00 Registration 1000 442110 436060 $194,00 Lodging 1000 442110 452010 $52.56 Office Supplies 1000 442110 455090 $141.22 Paper 1000 442110 469360 $19.96 Food and Beverages 1000 442500 435059 $24.95 Advertising 1000 442110 A49280 $10.00 Miscellaneous Services & Charges 1000 442500 469320 $93.94 Miscellaneous Supplies 1000 442500 469360 $11.75 Food and Beverages 1000 442500 469320 $56.14 Miscellaneous Supplies 1000 442500 469320 $39.95 Miscellaneous Supplies 1000 442500 469320 $153.51 Miscellaneous Supplies 1000 442500 469320 $50.88 Miscellaneous Supplies 1000 442500 469320 $37.09 Miscellaneous Supplies 1000 442500 469320 $33.44 Miscellaneous Supplies 1000 442500 469360 $14.88 Food and Beverages 1000 442140 444080 $54.10 Software Repair & Maintenance Services 1000 442140 444080 $24.95 Software Repair & Maintenance Services 1000 442300 477020 $24.90 Books (Cat/Circ) 1000 442110 469360 $26.94 Food and Beverages 1000 442110 436060 $221.76 Lodging 1000 442110 436060 $110.88 Lodging 1000 442120 442010 $1 13.12 Bldg Rep & Maint 1000 442120 466040 $123.11 Plumbing Supplies 1000 442120 466050 $8.69 Electrical Supplies 1000 442120 466050 $78.90 Electrical Supplies Grand Total $7,794.62� Monday, December 10, 2012 Page 1 of 1 Agenda Item 13A-2 Visa Report 04-Jan-13 Fund - Cost Ctr - Expend Amount Description 1000 "21 10 452010 $144.69 Office Supplies 1000 442500 452010 $81.45 Office Supplies 1000 442140 455010 $154.57 Printing or Graphic Supplies 1000 442110 455090 $92.82 Paper 1000 442110 469320 $29.62 Miscellaneous Supplies 1000 442110 435055 $6.75 Postage and Stamps 1000 442500 455010 $14.32 Printing or Graphic Supplies 1000 442500 469320 $1.06 Miscellaneous Supplies 1000 442500 469320 $150.00 Miscellaneous Supplies 1000 442110 436080 $30.00 Meals 1000 442110 469320 $6.99 Miscellaneous Supplies 1000 442500 469360 $13.49 Food and Beverages 1000 442110 469360 $37.16 Food and Beverages 1000 442110 469370 $35.00 Paper Products/Certificate/Prizes 1000 442110 469370 $65.00 Paper Products/Certificate/Prizes 1000 442110 469370 $100.00 Paper Products/Certificate/Prizes 1000 442110 469370 $35.00 Paper Products/Certificate/Prizes 1000 442110 469370 $35.00 Paper Products/Certificate/Prizes 1000 442110 469370 $35.00 Paper Products/Certificate/Prizes 1000 442110 469370 $65.00 Paper Products/Certificate/Prizes 1000 442110 469320 $213.98 Miscellaneous Supplies 1000 442110 469320 $56.06 Miscellaneous Supplies 1000 442500 469320 ($2.88) Miscellaneous Supplies 1000 442500 469320 $25.45 Miscellaneous Supplies 1000 442500 469320 $6.88 Miscellaneous Supplies 1000 442500 469360 $95.53 Food and Beverages 1000 442140 444080 $54.10 Software Repair & Maintenance Services 1000 442110 449280 $0.13 Miscellaneous Services & Charges 1000 442110 449280 $0.34 Miscellaneous Services & Charges 1000 442110 449280 $0.10 Miscellaneous Services & Charges 1000 442110 449280 $0.68 Miscellaneous Services & Charges 1000 442300 477020 $24.47 Books (Cat/Circ) 1000 442200 477020 $34.64 Books (Cat/Circ) Thursday, January 03, 2013 Page f of 2 Agenda Item 13A-3 Fund — Cost Or — Expend Amount Description 1000 442200 477020 $10.83 Books (Cat/Circ) 1000 442200 477020 $68.73 Books (Cat/Circ) 1000 442300 477020 $18.99 Books (Cat/Circ) 1000 442200 477020 $13.27 Books (Cat/Circ) 1000 442300 477040 $39.50 Books (Cat/Ref) 1000 442200 477200 $279.03 Toys 1000 442300 477210 $28.00 Non -Fiction Video-DVD 1000 442300 477210 $37A5 Non -Fiction Video-DVD 1000 442300 477210 $24.94 Non -Fiction Video-DVD 1000 442120 442010 $31.41 Bldg Rep & Maint 1000 442120 442010 $27.16 Bldg Rep & Maint 1000 442120 469190 $69.99 Minor Equipment Grand Total $2,10670 Thursday, January 03, 2013 Page 2 of 2 Agenda Item 1313-1 * * I-'-M0 tr'tY by rr W 00 K Ra H In n (D H Itgd Q x P. F f M pi M p (D ED N S R+ (] I N * d C 0 * t0 0 p * W * rp * (D En II II II I r I I II u n II II It n II II II II II 1 I I I I I II T II H IA 1 II m II W H to I 11 W II N H 0� �i IP l0 I II m II N o a� N N H I II W II In l0 to N O a1 I p II II II IOn II � WQ� Ol IP O I C II II PM l0 o o H MO I fr Agenda Item 1313-2 O N F MIi N r N N 10 C m 4 M n r N O W P P. Q d N N N m m N SD m r rt n "aw P. H K a UJ fD N ftl pa En H H w bu H k O w H ro r w t7 o O t7 r 'J H N r H W N H C H W m O C w H ul N w Id r r W (D P. 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L. rr m y' rt m 17 z I 1 o r In 0 W ro (D H (n N H H 7. z z z z zz z Z 4 7, H H H I H z h H G H H H H m 14 lG F{ 'PC 'h7 H $d H 'd H 'Pd H ::::I1dd11 H H ',d ',d H w H ',V N r w W r o N H ?� 0 H b p I N l7 m ""cc��z'O O H H H H H H H H H H IP O I OD I .'d t' N x tt'' I I y H m (n p H H H W W W W W W W W W W U U Z z t, H H Hl H I O W m to m m z n n m m `G g q m H H C H C H C H C H C H H H H q H H C H H m m 0 n 0 0 'r.I z `•Z 1 �+ H H H H H H H H H H H n C I C C 1 m m m O I 1 H N GI OOOOOOOOOO �C1 �C1 (D N • N m z z z z z z z z z b I b m w 3 C n nn nn nn i H I V) m m m m m m et H H ro N rr y w x , o m 1 � z n x m n , x I I I I I , , , J H H H H H U1 1 r H H W r r W W I O W I r l0 l0 r 10 l0 W W 1D W W dl IP In In IP N N I G 10 I IP IP W Ot UI IP UI UI IP N 10 III m O A IP H 0 IP l0 r A w r 1 rr W 10 r \0 l0 W IP W l!I W Ill O W w H O w J W N w J N O J m O 1 N 1 H J UI 1p J W J W T W J IP J w W W w H w N W J m W J m I III I r In J W J O N r O J r O O N J J J N r N N H N 1 W I J r N H O w W m 0 at N O 01 m O J H W l0 W w J O 01 Ul W al VI W r H W tl H W W 0 r a w R 1d Di Lq O a H O O N N O 1p O O O \0 M \p N O W w N N r O O l0 1p 1p �p �p O 0 N V 0 0 0 1p O O 1p �l 1p O O w w al 0 W lD w O O N H H w w In In w 1p W O N lfl A O N O O N 01 N O O A W A O N 1p W 0 0 0 H H M In N N H H N N W -q w O H O IP W IP Ut H m N W H W In IP N 61 �1 Ol H N W W lP 01 1p O u h7 �i Bab�yb b n n n n n n n w w w w m m w w wyyy �vvyyyy n z z O M H O H H H H C `�J' ,7 yam+ 'j�iC �^ pu h1 n 5 n n n n U1 H y [a q H $' 'L' 'N . 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O O O N O N �l In O O W W 0 0 0 0 O O 0 0 0 O O m H N 0 0 0 M0 m 0 �1 Al0 0 a 0 w 0 0 0 0 �] v o 0 0 0 0 0 0 0 0 0 o o o IP O a1 C O Ij C k o n aiHr H H H b] '3 h7 H k k h7 H x x m H L-iO z z d d H K H ro b M O [Hn H o to ro H N Cy� O b7 z b N Ul n m W r ~ f z U1 H H �V N fr Fj z x n n x r H 01 b H N trl O H 0 W H w IN r H Agenda Item 13B-9 Iw H m W O H 0 d tl J J J J �] J J v J J J J J J d �l J J J tD l0 J J J J J �] �] •.] v J d �1 1 � W N H N N N N N N N H N H N N H N N N N H H H H N N N N N H N N H H N N I N LD w 0 0 H w 0 w w O 1p H O M O N O O w w O O O O N N O l0 O H 1p 0 w w 1 0 H O 01 1D O 1p 1D W O 10 N O �l N O m& O O l U In O O W w O O w In w N �l m w w 1 n W W O m !-� 111 l0 In H Ut IP H m N O M i H O H w M N N W W H H W W W H 0 W W W 1 h' 1p 1p W eP N O H N O 10 O W W l0 41 1A m ¢) H W N N iP l0 01 W N 111 1p eP IP O � H O I # C C C Cl H H W tl ro 'd ro ro 0 0 z a a X X r N 4 4 4 U H W x x 0 0 I N H H H b H M 3 3 H H H y C n w O O H H H M O O O O O O O O W O I •. m z H o In £ u M d hd hd 1U 0 h] r H C H 0 0 H k W W w0 C C, C M O 1 p d H K n n z 10 H H z z N m m 'rU W m to M HHHM IC{ z G] r 'r0 'rb n r 10 10 10 H z z z %0 ti 1 H d] H ro�i H r 7y x z z H H H [>:1 n $q n H fH] fH] H O HH yCy y Cy � C�ii '"i W W ttl k O ` 'N O O C n n H H H n y r N r Ll F4 H H H U t-. n 1=] m hJ z z z yy H z 1-3 'zi tt++ H H H Id zz zz ^� M 1 H H N Vi 1�] w x 0 Q a to z w m py � yy H H W t7 t7 z (n Id 1 0 0 H r H O O n r H 0 H k K k k w w M Ls] H Pa1 xmL7i m z H�hi2M w;5m :E m:S kzz 1 C [+] k H r Sti xi H �i H H H [n .3 1 (D t7 ,'�' R] C H G1 L] p H t' z z z n r r r y-{ 1 0 tx1 x m n k k G? 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P z rt w P P a w w a i x w w w ( n (D In m (D (D (D m (D (D m to to (D H- N (D D m m (D m 1 W IP N N W N 1p O W at � �1 J Co N 0) H A ID J w H O w m O N A O N w H H H 0 N W N I rt N l0 N W H H W m� O In J O w W N O W O W � N& IP t0 N N N N O� N O M M I !n N 01 N 10 M W N In O M M v N w m O w O O w IP l!I m w O O O W 4 N iP �1 In 1 O O m N 0 0 0 01 O W N N 0 0 0 0 0 0 to N O O IP O O O N W 10 0 1 0 1 O O 0\ O W O M 0 O W w O O N O N Ul In O O O O O O H N O O W O O O W m M In D O O Pi pl W r Agenda Item 136-10 w J J J J J J J J J J J J J J J J J J J J J J J J J J J J J J N µ N N µ µ µ N µ H N µ N N N N H µ N N H µ µ µ N µ µ µ N µ O 10 O N l0 l9 LD O 10 10 O 10 O O H O l0 1p H O 1D 1O 1p H 10 l0 1p H l0 1p J O O J Vr J l0 J Ur l0 J 1p O N l0 U1 rD N 10 tD J 1O w W w N w w J w w W O N N O N J Js IP O N N J pl 01 VI fIl W W N Ut l0 pt rp N H �P O IP M J N IP l0 O a g r r x H x 0 '4 W M W W 0 0 0 n n n n n W W W W trJ �i 1br N H y m W z k O H z z r r w M N o u u u L7 w w IO S 17 t7 Hzzz0 IA cor mM P]xzS00 ^c r O O H C b x o o n n n n n K Cyy7 yG y N N m m O x x � M z Swd ro ro z �° °° M 00o C 0 0 0 IH po H '°7. x, r H En to n n z z z u) t� [d W Iti H H (t+ R+ RI n H H M U7 H z b7 CDfn n n n H W n n H H H m w n x D o o T y H H z $$ H H z z z z 0 0 0 0 H ts L- k ? b ro ro z H H l3 H P1 W IA H tId N x .d w r r n H H H H Lit M w w 0t-j e^rzz zzzz z�zom n n n 0 C n n H H n n n n m x° 0 H H n C C H H ro k N m ro b H H o o k k z zy C [ H H LL- n n n 3 3 to :E! g rd hJ 9 W�9:& W M 3 3 3 X ro X W z g�3: X ro z x x w H. w 0 H. 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O H. 0 0 H- 0 0 0 0 o 0 H. o o H- O H• 0 0 £ O O O P. P CL 0 a 0 o o 0 0 0 0 o m 0, p w n 5 n 0 0 'J A' Y` Y. (D (D (D (D PV X• Cr Y. Y. Y. X• Y. F- (D rt I rt X Y+ PMMMOOO O W O P. O P- 0 a n n n N 0 0 rOr m 0 n� o n n n n 0 N rt rt n n P) Pitr rrr rwF rwi 0 0 0 0 0 M c* 0 0 rt 0 rt n 0 0 o C O rr rw* Fj Fj Fj 0 Fj � � R. � � � Fi O C 0 R� d S1 m Y a W awwNwNNamo ww<o - o 3 Fj F{ Fj �j tj rj Y- �S 11 M I Fj Fj H Fj Fj 0 G I 1; Fj F{ (D n n 0 W W W W W n n n n n n 0 n Lo a P, W n o o m ro o D)17 �, d m O 0 w I �0 000 N N 01 N DI H w H N N H M U U N w H H H IP w IP J O W W d\ 0 M H H w W H H N IP l0 O l0 W W H Ol W N N J 0\ J W m W J J 01 J N J W N O 01 H N W J O J H iP J V1 (f1 0 a 0 J J I'P. M VI H W M l0 61 J O �0 VI W W 0 H J H O N N l 0 O J 41 H l6 1D J O IA OJ O H O O1 U1 U1 H l0 l0 U1 eP wO J w VI l0 1p H N 1p N W N N IP J U1 IP IP H I X W N IP J I �i 0 o n n o W a n p p. H Y i I Pi Pi I aw ro w a d O O (D OW N N N G1 O m LQIarow I (D W N I 0 n 0 n n n I n m mrt ro o tl H- ro ro � 0- fD (D !D I N ID I I I , f I I I , Cd�J H r W 0 H r H H H C W m ro K z W H M O 0z H F44 e H Fd 0 [s] H O H o w W N H H M Orn W z N CA [Hf1 w 3$ rHy N W z n x N x Ln L+ H Agenda Item 136-12 Id H m b7 0 H H H H N N N N N N N N H H H H N N N N H N N N H H N H H N N H H N H I t0 lD l0 O H O H O H O O ww tp 1p N H O O H w l 1 1 M H H O H O N N H W w O 1 m H N �7 J l4 N W N O N wO �I In �.1 J O N LD O �1 N N O N Q w " w MJJ O N In J I n W 1p O H H O O w N 0 0 M W H H N 1 XIt-M M wH �l 01 W �.1 J 61 01 ltt W lfl N W H 1p H N W �H O N J J W O 0\ N �P H W <D I4# z Z C H N H H H H H H x O n O 0 M w w 0 n n n n n n n w W HH n O O O z z z z z z O w yy yy yy ��++ w z 5d r w w w M M yy W xf 1 .. t7 Q$ 5.' ^a' 4] O ,] O G] n7 H H C r C r H n O Li] H z z z z hd O O I to IP w k r H .hl' �j n 0 0 C �n Pd gg G I o T• ?7 ` cn ��il �y1 y� �7 z ` n r to M p ?� 7 m 0 [n r H W w 0 a G] b z 7J I n H 4 z H 0 Jy C7 7u PO IV 4 O z n hi b7 [<] z y Y H x O H O r C C C C H O O O O H O 'oO Id ro y y 0H H t7 k 'fJ H H H H H H W P 0 C C W z w �i o o r r r r n 1 C H m td W w w w O H ro ro ro n L 'A M H M w M Y 91 ?� M 0 I ror� yy%ror z ro ty` rdrd`drdz m n C U] n H m N r 'v o n Z z H H H H bb O m k k k k k O H z to C O ro ro H H H 0 0 0 0 z I [� t7n Id tdk C�Czzz H 1 C ro mmwww L. ro x 14no4oG1G1G�0 1 m t7 n P7 L t [h L 1 P] k O ro H r C xl $O W ,d z p W H x1 ',O xd W ,d hi I H H 0 0 0 O H l a I-3 H H C C C C, C H H H m m Q Q C C O 1 0 y L=) H H H II--11 H H z m H x x ro Id IdId 1 Ij H m N n n n n n n H k H H I t+ M w M Ld w w x H z z I z m m m m m 7 n 'JJ H O n t, i SOO H C O H H w C �H M H b �y .O 1 ro k H x H w 0 o z N. ry 0 0 0 G"" Id 0 0 0 0 0 ro 0 0 0 0 0 0 0 0 O ro 0 0 0 0 0 N N N N 0 0 K d 0 H- $ gg m H- H- 0 0 0 0 0 H- g 0 0 0 £ H Qg H� o 0 0 0 o n n n n gg 0 1 H ro d rt b b p H .b p Y. 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I rn w CA a a w mt m m a w w w w m w n HH H O 10 w O 0 O to N H H H rr H m H x 1 0 � 1 � z I n I x I I I I 0 N N W N H j0 w H H w H N 01 O1 H N H 10 N H N H H H N I R N W O O O H W IA IP O H W H 01 O H �1 v �P O O O H 0\ N IP N .i N �1 01 �P N O UI In N O O O 11f W O W N W W O 0) O N W w w 0 0 0 Ilt O IP lD W H W IF W Ol W O J M O O o 0 0 H w W N O H w 0 0 0 III In In 0 0 0 0 0 M N� O� A 0 A w O W I RI o H o 0 0 o Io o m In m In o o W to w o 0 0 0 o N .a w� o o w W w o W w LU m m r H Agenda Item 13B-13 W bd H W O H J J J J J J J J J J J J J J J J J J J J J J J J J J J J J J J J J J J l n O N H N N N H N N o �p O N H l0 H H N H O H N H o l0 0 O 10 H O O H 10 w N H p l0 H N N H O w M H l0 J O O N Ul N O N t0 N O N w J w w ul J N 10 w N J w O N O O N w J 1 n W n w H N w In N N N 1P N H N rP w A 1P IA w N 1p N w A H N A J N H H H I J l x' W Ill H H O O w O w w 0 w w w N w H A dl N N O w w H W w 0 M Ul w O w l# C C H H H H m 0 M m z z z z z x ro ro Id Id ro 10 ro 0 0 0 o z 3 4 X N HrPdM�z x00 Mee-ddddd00�H W azzHw� Co r H z G) o G1 H z a7 - W I-3 w w Ld bd td u t7 C7 d 0 x W x H [_) M- O O O z z 7, H H c H C H yy C r a H W H H H 1 H G" Cd C7 yy n o u H W n 7, b] ty� w W W W W W o C� o Cam' H r H r c•- H H M m 10 [T7 9[ I� bH �Hbi �iHb Hy 1 t" O H M 3 Di H y x b] 0 �7 t' tC7 Z 0 0 0 0 O O O O O O in M m z w �1 4] x 41 n x H jr H H 7, H H w rtl b b ro Id 1 z �kdl x ti x x x x x o y y o ,b �+ z n n z z a w M M M 1 kd n n H 1 H ` r�rrrno wto z m c �Z nnnnn Hoo O o xx(n a H H3 O x x. 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I to a Enrt G G G G G O 0 M rt rt(D (D (D tr' v b' tr' (D rn O O O H Ld �(D 0 kl 0 HH H aaaa a 0 (D H H H HHHHH (D H ly 0 H (o n H (D (D (D H- H- H- H- H- H n n (D (D (D (D (D (D (D (D H a a 1 O W P. (D H 0 'y 'y G G G z 0 0 0 0 0 1 1 1D 1" G 'y 0 H- H- 0 0 0 w (D H- H- C 1 Z22 n n aaam (D (aan 0nnnn G 0 H H n n n 0 l W W P. i N H- H- H- a a a U t7 0 t7 0 P. P. N 0 (D (D (D (D (D (D (D (nD a 0 (D w m (D I 0 (D M (o U) tiD 0 0 0 W W N 0 0 1 W W W H- 1 w 00o w 9 n H nnn d tJ Ut7 nn 00 m(n W 0 0 0 (n C H m 0 0 w w N O Cd tzj CC. 1 h7 N H tl C� I rt H I o W I I 'F1 z x tLi n n I x I I I I 1 0 N H W N IA N I � (Jt W H N W N J H N J l0 O H O H N W W O w l0 W N H H H O 0 �0 l0 w �P O w l iP U1 Ul 1p w 111 0 0 0 lIl O lP H N O 1p a w W W O VI rP IP N W w w W w W �0 �P 0 0 l0 w lP J (fl w W w l 1p O p l0 O W 0 0 0 0 0) O N N O w W 0 w Ol O H O N J w W I ro O O O V1 IP w 0 0 0 0 0 a 0 w 0 0 w H 0 H O w W N O W w W W H W H w N J O D H O H 1p w J I-3 O rt a H r tf K o 0 a H H �i o 0 K N !n 01 0 m A H FN{ e r- m m H r r H l� O � IJ N' N' n hi N N ro ro a n m m P. w M Pi H V1 w N II I 1 n I u I n I n I I I I I u I I LD I I I I u la I H I II 1p 1 0 1 Ut Ifl - II LD I A I N N II H I o l o 0 II 61 I w I N H u I o a t I m I W m Agenda Item 13B-14 O O G rr p m 1 H h] O I a rt I rt V- K p I W I a C I N a tj O m I 1 O l7 I K G� I r- o hi rt I H. I O I tj M H H r m k hj n o zff r H N x H � � k hi k th H z x 0 o z tj e H K7 d hj H O H 0 w � N tj [q H L=gg] O td t�l H H w r Hw tnH N H H H x z n x n n x r H Ix tj H m b] 0 H ww r w ro a LP m m Agenda Item 136-15 H O fT w r r N- H k w (D m H 0 x n a 0 a rt H w I O O ff h N rt H w I (D (D (D M 1 ry n b a m r- 1 n b (p R+ I N fi rt r rt � a � n I m 1 co m ry 5 I I w r n N I m I I I I I I I I I I I I 1 I I I 1 1 I O 1 I I C iP 1 �P 1 sP I rt N I N I N 1 O I O l 0 I 1 1 O I O I O I I o f o l o d LA �i r m k ro z r H �bd H7 M H N Id k M H H w 0 z d� H l7 H K H W H • 1 o H O w Ctl H � N b w H L�1 O J" H x H N W In Pj W r H H H N xx z z ro n M H O rr Pi Di r r- rr Ii Cj a a a LP (D m 0 O I11 to (D N Dl C Agenda Item 138-16 m Id C H W In tr m M w + o >t H d o tj t M to w n w H N N N N (p Pi 1 lD N N O O I (D N O l0 lq I n n w M In W N H N P. (p I x H W N W W (D N # m [M ci C7, C7, H m a+ H rl li o i ,p 10 10 L. m 1 0 e�It"i( z m 3 m I r O CC t7 w M i z m U H H p to p H M InO > VA Sid 'PU t' C C H H m k w w In In n] o n PdHH zz n n I H C m�1 Lx H ?i I k 'AA I ro k I IiJ x m H H O dz � 3 'tl h1 3 I H tj rH` b U (DD (D 0 fD I o In n n n r 1 H O m H H H H' H. r- I h] q `ti 0 0 N tj co 0 O O m m y m x N W M 0 r O m Z 13 U1 Ul !n 1 (j N V1 R, RI I (D M INryS 1Mr( V0ry n n I H 5 C C r- W O• p' r- n H H 'zi In n n Iq W n r- F' H H (D (D (D N D W (r y N- x m m Pi w w n x W W Iq i n (D (D (D ID N Dl I f I 1 I I 1 I I I � N IP o iP I 1p N H N 61 1 In In 01 L1 o 1 I Iq 0 0 (n In o N W H 0 Agenda Item 136-17 w b] [+] zz m z CT] w W zzz° H H t4 (I n n �Sn r- r rt rt (Dn n n rt rt w "w (n In (D M Of H N >F m (D r- M N �1 v H H H H H H H H H H (n In In In UI o p N H N N H H H N N H H H 0 w 0 0 w H H F+ 10 N H W H O N H W H O 0 OC m m Q 0 1p A m 0 O a N m IP O 0 N w (fl IP N H M 0 W" O O O O O O O O O O W N H W U w O N N lfl lJl (P 4fl N U1 lIl Ut VI UI IP N O 0] �l VI N H H H H H n n n n n ro ro H H H H H H H H H H H H H H H H H d]ri]WMMnnnn{ M w N Ib TJ Ti nnnnn O O z z w w w w w m m Vl M w '� '�♦ k k k k Iy M x z z x t.It.�ttaL°t°+ H H t' C C t' t' °zzz ��M�m C C H H m � H H zz mED n n t4 tU O O I-3 r r n n n n n n n n n n ro ro ro ro ro x W. H Hy H 1 k k K W N hi hi k H k H k IC I-3 k H k H K' H k IC H IC 0 0 0 0 0 rHr rHr ro z z 0 0 0 0 O O O O O O v tr-I C C Lr (D m w z z z 'G z z z z z z H H H H H y H H H H H H N H w H o�j p N 'JJ w W 'd W W 'F] 'rV w IP o m N N DI O H H H H H H H H H H I I I I 1 (D 7 Mnl H H H H H H H H H H n n C C C H H H H H H H H H H H f I I I I °O°°° t4 zz °z z z° z z z z 1 I I 1 I I I SD I H H H H H o f r r H H H H H r H H w w w w w H H W I' IP iA l0 �O W I U1 W U1 U1 O H Q W W �1 l0 J T 01 N I W W O O W N W 0 0 0 01 O N N N N N N N IP I J J a1 m W IP W N 01 O �0 O l0 1� O W O W W C � z P. H a H r Ctl k n 0 x7 H t' H H H C m Fd k w H d o x 0 e n t7 H k H ro C rh H o to H O 'h N ty U1 o ❑w❑ z A H H O H [zs] H H H R7 N rr H r x o �n � z n x n x WE r H Agenda Item 1313-18 H 0 o y ly H r w K 0 n x H r H H H H H b7 H z x w H M O z d H tj H k N • bj H L4 H o H o w w m N tj m H Wg O w bi z Cj N w N N W 3 [+ n z m H H 'C7 N fr H r O [�7 � z n x w n NI O G 4 Agenda Item 1313-19 H O rt w H w fT m H w H N x N N N N N N N N H N N N N N N N H H H N N N H H H N H H O O lD H H N N H O O l0 4D �0 N H H N N N p N N l0 O �1 N N O O N l0 l0 l0 �1 lJI O N !-� W W N H H H rP O �1 H 0 0 0 0 H H l0 ltl N O O O O 0 H O �1 l0 b W O UI N W 1p 0� IP Ut lJl IP N 01 Ml0 £ yH nm w x� x H H x d d nn yn �w �w py� W w fib+ Or z n 07-. 0 tJ � 4z] E] 0 t tr Ix k x� 'k l7 H r '9 H '.v O N£ V t7 H N x1 ,KI L�J hi to N w H ts] U] 0 H m td h] k 9J G7 w 7u M w M M O x 'Z H w ?J b L1 H Ld 3 f0 H H L. r yy x H 'zqi R+ R+ R+ R' R' O ul N b7 ,h7 h7 H H HI H r' n H H H H H H D".r H 0 O t71 � � to W N I`d 0 r r H M O C w H 0 H k ?� w O [i] [�] m 0 H tH r 0 r r m 3 m k k Z� o o °x °z °z z W C M W H M�t 0 0 0 0 O n z x 0 0 0 0 0 0 0 HH rorommviuxirn n n to m m m M Imo'- h' 1- ry N• IP- O O k H It 'ram'- Y� 0 0 0 O O I'- H I'S rto rtn rt o n O o rtrtrt o n o 0 0 o O n K rt rt rt rt rt PV V r rt rt Y. �v K K Al K rb P. w H. $d H- W N N '.d ^,d 'Pd P. P. N N N N N H. 7u w 'd p 'd 0 'd d d -. -• 'd 'd 'd p d -� — p 'd 'nd n n n nnn It It nnnnn t o o o ro 0 y g w w 0 0 0? Ill w w w w w 0 0 n n a a a a a a a a o a w G a O H-n H-0 H-H-nnn n n H- H.nnnnnP-n n rt 0 rt O rt 0 0 P. H. rt rt rt 0 0 P. H. H- P. P. O rt K H. I P. H- H N H' H- H- I I r; r; " N " I H- H- 0 n o n o n n n 0 0 0 o n n n 0 n n n n O o 0 0 N 0 0 d �" N 0 0 t 0 --- t rj 0 N H N W H N H N H W W M H H N H N W lP ll1 •.1 In w,w N W U H H H H w O O CD O VI In tp Ol W 1p O O 1p IP W N lII W VI Ut N O O H O N O w ID w IP O O H \. 1. N W m IP H 1. O O O w O O O w w w A O O I 0 l N O w N M Ir. O H O rt wI m m n (D N rt 0 w rn p n H- w N C 0 n ro w LQ w H w Agenda Item 1313-20 C I] C9 O b Fj H C w k n O zHl� H td x H M H k 10 k M H H 0 [q dz H F' k Hror� ' Lei H o H O b7 w r N d fn H O W 0 fD W m w 3 C (1 F ti H n z H H ro N r+ H r x o m � z n x rn n x w Agenda Item 13B-21 H 4 O N It F' W H H 4 + N f'- H n o ~v N N N uw H 4 1 K P 6 W N 1 �$ w H H H Hyy rt 1 F ro n n C I I H Pd P w M n m m is m m z I Io M H H a H H I FFj N N m m 1 zz 1 I I 1 O N 1 1 I 1 1 N N N H H H I N Y N H rt I1 It I H m m Fl Il H P. a w w r� H HH I n 1 m I* 1 n w 1 ri C 1 r• rt I rt 'C 1 t'- I o I I I 1 I I 1 1 I UI 1 N 1 I I I I I I I I I H H H N 1 N I Oj N LD 1 W W I 1 N H m I m l 0 ao 0 d H r m k °x H r H H id N �yy7 k O 7 �b t7 M H a m H o bd . ro H N H W H o CmC � H A H N V] [n w 3 r H wz H H H H N H x z z n x m n r H Agenda Item 1313-22 m d H N U7 0 1 n w I ]' � m r , q w , X H r i a 1 0 1 .. 1 � 1 I I r I I I I I 1 r7 H 0 1 ry H I r K I n o 5d H t'I H H H to yC ro I is H H x 0 � 0 t7 >F I r r s W H 1 H o 1 r O [tl w 1 N CJ UI O w N N rn I N w t+ r H N w H H i b N rt H ~ H- x o z n , , rn 1 � 1 I I I 1 , , x u n I 1 u , I II I n I I I I 1 1 y n m l t o n m I I u w I I O W m r m