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2013-10-24 Info Packet
' A Milk N ��-: CITY COUNCIL INFORMATION PACKET CITY OF IOWA CITY www.icgov.org October 24, 2013 IP1 Council Tentative Meeting Schedule OCTOBER 28 JOINT MEETING / WORK SESSION IP2 Agenda and meeting materials MISCELLANEOUS IP3 Copy of press release: United States Postal Service Notifies Iowa City Of Preferred Site for New Iowa City Post Office IP4 Memo from City Clerk: Tentative Meeting Schedule (January -March 2014) IPS Copy of article: McCoy gives up on train funds IP6 Civil Services Entrance Examination: Maintenance Worker II — Wastewater Treatment IP7 Quarterly Investment Report July 1, 2013 to September 30, 2013 IP8 Report 2013 Survey of Members, Former Members, and Non - Members of the Iowa City /Johnson County Senior Center 1U-Z4-1:$ r I� P� �;� .:...o City Council Tentative Meeting Schedule W % op t Subject to change October 23, 2013 CITY OF IOWA CITY Date Time Meeting Location Monday, October 28, 2013 4:30 PM Joint Meeting /Work Session IC Public Library Tuesday, November 12, 2013 5:00 PM Work Session Meeting Emma J. Harvat Hall 7:00 PM Special Formal Meeting Emma J. Harvat Hall Monday, November 25, 2013 1:00 -7:00 Ph Strategic Planning /Work Session Lodge, Trueblood Rec. Tuesday, December 3, 2013 5:00 PM Work Session Meeting Emma J. Harvat Hall 7:00 PM Formal Meeting Emma J. Harvat Hall Tuesday, December 17, 2013 5:00 PM Work Session Meeting Emma J. Harvat Hall 7:00 PM Formal Meeting Emma J. Harvat Hall Saturday, January 4, 2014 8AM -5PM Spec. Formal (Organizational Mtg.) Emma J. Harvat Hall Special BUDGET Work Session Meeting Monday, January 6, 2014 1:00- 7:OOPM Special BUDGET Work Session Meeting Emma J. Harvat Hall Tuesday, January 7, 2014 5:00 PM Work Session Meeting Emma J. Harvat Hall 7:00 PM Formal Meeting Tuesday, January 14, 2014 5:00 PM Special BUDGET Work Session Meeting Emma J. Harvat Hall Tuesday, January 21, 2014 5:00 PM Work Session Meeting Emma J. Harvat Hall 7:00 PM Formal Meeting Tuesday, February 4, 2014 5:00 PM City Conference Board Meeting Emma J. Harvat Hall Work Session Meeting 7:00 PM Formal Meeting Tuesday, February 18, 2014 5:00 PM Work Session Meeting Emma J. Harvat Hall 7:00 PM Formal Meeting Tuesday, March 4, 2014 5:00 PM City Conference Board Emma J. Harvat Hall Work Session Meeting 7:00 PM Formal Meeting Tuesday, March 25, 2014 5:00 PM Work Session Meeting Emma J. Harvat Hall 7:00 PM Formal Meeting AGENDA Joint Meeting Invitees: Johnson County Board of Supervisors University of Iowa Cities: Coralville; Hills; Iowa City; Lone Tree; North Liberty; Solon; Swisher; Tiffin; University Heights School Boards: Clear Creek; Iowa City Monday, October 28, 2013 Reception 4:00 PM Meeting 4:30 PM Iowa City Public Library - Room A 1. Call to order 2. Welcome and introductions 3. Discussion/update of the following: a. School District Facilities Plan Update 1) Iowa City Community School District (ICCSD) 2) Clear Creek Amana Community School District (CCA) b. Tier II Extremely Hazardous Substance (EHS) hazardous material facility fees (Johnson County) c. Opportunities for collaboration among local governments on subsidized services (such as bus passes and swim passes) (Johnson County) d. Possible combination of County Assessor and City Assessor offices (Johnson County) e. Update on planning to address jail and courthouse needs (Johnson County) 4. Other business 5. Public comment 6. Schedule next meeting 7. Adjourn (Entity in parenthesis should plan to report on the agenda item) IP2 mnwn� 3b Marian Karr From: Dave Wilson <Dave.Wilson @jecc- ema.org> Sent: Thursday, October 24, 2013 1:08 PM To: Marian Karr Cc: Tom Markus; John Grier; Brian Platz; Dave Wilson Subject: Tier 2 & EHS fee structure for discussion Attachments: Dave Wilson.vcf; EHS & Tier 2 Fee Structure from Cedar Rapids.docx; Tier II Fees With Both Schedules Color Old V New 9- 25- 13.xlsx Importance: High Marian & Tom, below and attached is for the joint meeting of cities and county on Monday. This is the packet material for participants. It is the tier 2 and EHS fee structure Cedar Rapids uses, also parts of MO, KS & IL use this including Peoria and that Johnson County is looking to adopt at a countywide resolution effective 7 -1 -2014 to replace our per capita tax asking, county wide, that is used to fund the preparedness portion of the county wide haz mat team. It would allow cities to eliminate the need to do the per capita tax of .50 cents per, that is used to help fund the team. Seems like a no brainer. Based on present amounts it will generate $131,150.00 for our county wide team and nearly doubles what the team gets now which is $71,413.00 per year to fund it from taxes and again, removes the tax asking all together that cities and the county presently levy for to fund the team. It also provides an incentive to reduce the amount of tier 2 and ehs substances these facilities store throughout the communities and county. Cities would pay less even using this then what they do now as only some substances the cities stockpile are tier 2 or EHS and the cost / volume formula shows dramatic cost savings to cities and the county. See attachments and tabs. Call with questions or concerns beforehand if you have any. Thanks Dave @ HS /EMA �w��,Al,fiN C+f?t11V iY Map link to JECC /EMA: https:Hmaps.google.com/ maps ?hl =en &g= 4529 +Melrose +Avenue, +Iowa +City, +IA &ie =UTF- 8 &hq =& hnear= Ox87e446b3f230e4c9 :Ox76a4d73e1d82e6f4, 4529 +Melrose+ Ave,+ Iowa +City, +IA +52246 &g1= us &ei =KvRIU McQLcTtygGJ u I F4 &ved= OC64Q8g EwAA PLEASE BE GREEN, please consider the environment before printing this e-mail. Subject to the requirements of the Iowa Open Records Act, this message and accompanying documents are covered by the Electronic Communications Privacy Act, 18 U.S.C. Subsection 2510 -2521, as amended, and contains information intended for the specified individual(s) only. This information is confidential. If you are not the intended recipient or an agent responsible for delivering it to the intended recipient, you are hereby notified that you have received this TIER II FEES. Based on the potential risks that the following chemicals possess, a fee will be assessed. The same table used by the Environmental Protection Agency (EPA) was used in the determination of which storage amount code was used in the calculation of the fee. Along with the storage amount code a method of estimating cost of response to incidents was devised. This cost is based on the State model of a HazMat "Work Unit" being five trained personnel. The amount of the chemical present was then used to determine the amount of time and number of "Work Units' needed to mitigate the incident. Also taken into account were those incidents involving Extremety Hazardous Substances (EHS) [as identified by the EPA) in determining the risk associated with these potential incidents. Below are the EPA storage amount categories and their associated fees. 100— The calculations made to determine the rate by category are as follows: Category Worts Units Needed Number of hours 41 1 1 03 1 4 05 2 8 4 OT 4 8 09 4 8 1 11 4 1 8 (One -Work Unit' will consist of 5 trained personnel at an average rate of $201hr. 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The staff group was formed in May and have worked together to review the current staffing, budget, and programs of the two offices along with comparisons of other large county offices both consolidated and separate, The group developed average cost by parcel, population, and assessed value as well as average number of employees and type of job classes. The previous two studies done in 2002 and 2006 by PVM Consulting also were reviewed. The charge from the Mayor was a plan to consolidate the offices and not an analysis of the cost benefit of a consolidation. (Letter included for reference.) With that in mind, staff reviewed current impediments to consolidation that would have to be overcome and the timing of actions to make a clear path for consolidation. The City Assessor has announced her retirement in August of 2014. The State law requires the Examining Board to request a list of eligible applicants to fill the vacancy within seven days of that vacancy. The consolidation legislation should occur prior to the City Assessor vacancy. The County Assessor term ends December 31, 2015; therefore, he will be able to implement the consolidation after merger. A smooth transition would require that both Assessors create one FYI budget that would allow for the consolidation in August. Both Assessors have significant fund balances; however most of these dollars are pledged to projects for assessment software or hiring outside appraisers for update work, The unaudited County Assessor fund balance at June 30, 2013 is $1,079,915. The unaudited City Assessor fund balance at June 30, 2012 is $443,378. CASH AND FUND BALANCE 6/30/13 6/30/13 6/30/12 6/30/12 Cash Fund Balance Cash Fund Balance County Assessor 1,125,340 1,079,915 1,142,419 1,073,205 Davenport Assessor 525,282 443,378 240,959 160.376 � 1.650.622 1.523.293 1.383.378 � 2.233.581 The FY14 budget of the City Assessor resulted in a property tax asking of $1,508,459 including the utility tax replacement dollars. That FY14 levy is $0.37452. The County Assessor's budget resulted in a property tax asking of $985,000 and a levy rate of $0.27996. The FY14 tax asking is lower than the FY 14 budget due to the use of accumulated fund balance for outside assessment work. Combining property tax dollars levied over all taxable property in the County for FY14 results in a combined levy rate of $0.33043. A goal of the consolidation should be to save enough dollars that the combined rate is not higher than the previous rate for the County Assessor alone. The resulting decrease in the City Assessor levy would reduce taxes for a median Davenport homeowner by approximately $5 and a $250,000 small business by $22. Meeting that goal would require a reduction of costs between $350,000 and $400,000. County Assessor Davenport Assessor Consolidated Assessor Adjusted FY 2014 Utility Replacement and Property FY 2014 Goal Tax Dollars Tax Levy Savings NIA NIA 93 4 2.493.159 0.33043 2 1 2 610 0,27996 8 8 I Co arison with Other Counties Below is a summary review of budgets, levies, and staffing for the five largest counties in Iowa for FY13. FY13 numbers were used in this analysis as comparison information for FY14 was not yet available. In the cases of Linn and Johnson Counties, each has a separate city assessor similar to the current arrangement in Davenport. Combined Assessor Inrormalion FY 2014 FY 2014 Utility Utility Replacement FY 2014 Replacement and Property Tax and Property FY 2014 Tax Dollars Levy Tax Dollars Tax Levy $ 985,000 0.27996 N/A $ 1,508,459 0.37452 N/A Adjusted FY 2014 Utility Replacement and Property FY 2014 Goal Tax Dollars Tax Levy Savings NIA NIA 93 4 2.493.159 0.33043 2 1 2 610 0,27996 8 8 I Co arison with Other Counties Below is a summary review of budgets, levies, and staffing for the five largest counties in Iowa for FY13. FY13 numbers were used in this analysis as comparison information for FY14 was not yet available. In the cases of Linn and Johnson Counties, each has a separate city assessor similar to the current arrangement in Davenport. Assessor Inrormalion FY 2013 Hof FY2013 100 %Assessed Budget per Budget per Budget per County Populalion Loyy Parcels Budget 'Valuations SIOORyatuation 100 Population 100 Parcels Polk 430,640 0.24382 167,145 5,695,206 31,602,304,842 SI8.02 $1,322.50 53,407.34 Linn 211,226 0.51059 43,444 3,314,958 15,885,282,262 S33.53 52,521,73 $5,104.01 CedarPbpids 0.21871 55,916 2,011,586 5,926,544 Scott 165,224 0.28081 36,526 1,135,714 12,214,855,249 $19.08 $1,410,67 S2,994.84 Davcnport 0.3149 41,300 1,195,047 2,330,761 Blaeklfawk 131,090 0.28236 73,913 1,500,280 8,439,105,003 $17.78 $1,144.47 S2,029.79 Johnson 130,882 0.3339 38,$99 1,144,486 10,704,574,672 S18.37 S1,50283 $3,236.21 I0113 City 0.24453 22,180 822,449 1,966,935 In order to create a more apples -to- apples comparison, this chart attempts to combine the FY13 funding levels of the Davenport City and Scott County Assessor's Offices to analyze how the cost of the assessment function in the entire county compares to that of the largest five counties in Iowa. Even at current funding levels, a merged assessor's office is above average in efficiency for this group. If nothing were reduced by combining these offices, the new assessor's office would be in line with large Iowa counties. FY 2013 Levy Rate Budget per $100K Valuation Budget per 100 Population Budget per 100 Parcels of Commercial Properties Comparison Behveen Offices Combined City and County Assessors City = $0.3149 / County = $.28081 $19.08 $1,410.67 $2,994.84 7.01% Average oflowa's Five Largest Counties $0.3037 $21.36 $1,580.44 $3,354.44 6.37% When considering merging the Davenport City and Scott County Assessor's Offices, it is important to consider what is fundamentally different and similar about the two organizations so that proper planning and thought can be given to addressing potential issues down the road. Sindlarities • Both offices have converted to the Vanguard Software system and in the case of the City Assessor have budgeted for the commercial base conversion, which will provide a basic platform for combining valuations. An opportunity to reduce consolidation costs may be available by transitioning future revaluations into Vanguard as they are completed. • Both the City and County Assessor's Offices utilize a Board of Review for appeals. A Board of Review can be maintained in Davenport if the offices are consolidated. Differences • The Davenport City Assessor's Office utilizes an in- house work force to complete assessments. The Scott County Assessor's Office utilizes a contract with an outside firm to provide the majority of its assessments. • Davenport City Assessor's Office employees are on a different pay scale than Scott County Assessor's Office employees. • Davenport City Assessor's Office employees participate in the City's benefit plan, which would change if the office were merged with Scott County. Cost Savings of Merijer The following goals have been identified as major goals if the two offices are merged. • Maintain the Scott County Assessor's Office levy rate, which is lower than the Davenport City Assessor's Office levy rate. • Reduce operating costs by approximately $400,000 in order to maintain a consistent Scott County Assessor's Office levy rate. Merging the offices together will ultimately result in staffing changes. While it is not the function of this report to advise what the staffing will be for a merged assessor's office, below is an example of how staffing could be structured to obtain significant operational savings. While staffing levels would remain fairly constant, it is Iikely that the contract for outside appraisals could be significantly reduced and /or eliminated. The total annual budgeted amount for those contracts is approximately $500,000. The County Assessor Office's Second Deputy is retiring in FY14 prior to a merged budget. To smooth the consolidation this position should be held vacant until the merger. Tile combined office functions should be further analyzed to assure that through some basic process changes and reassignment of duties that all of the administrative functions are being met. Also the two Assessors should map out a process and timeline to change to more in house assessment work to significantly reducing the requirement of outside contracts. This change will create the savings needed to accomplish the levy rate goal. Combined City and Example Staffing in County Employees Consolidated Office Assessor 2 1 Chief Deputy 2 1 Second Deputy 1 0 Deputy 1 2 Appraiser 6 9 Office Coordinator 0 1 Office Administrator 1 0 Admin Appraiser Coordinator 1 0 Chief Clerk 1 I Clerk 4.5 4 Total 19.5 19 While staffing levels would remain fairly constant, it is Iikely that the contract for outside appraisals could be significantly reduced and /or eliminated. The total annual budgeted amount for those contracts is approximately $500,000. The County Assessor Office's Second Deputy is retiring in FY14 prior to a merged budget. To smooth the consolidation this position should be held vacant until the merger. Tile combined office functions should be further analyzed to assure that through some basic process changes and reassignment of duties that all of the administrative functions are being met. Also the two Assessors should map out a process and timeline to change to more in house assessment work to significantly reducing the requirement of outside contracts. This change will create the savings needed to accomplish the levy rate goal. Memorandum To: Craig Malin, Davenport City Administrator From: Mayor Gluba Date: March 12, 2013 Re: Development of a Draft Plan for Assessor Consolidation Dear Craig, At the last meeting of the Davenport, City Conference Board it was decided to establish a working group consisting of myself, the Chairman of the Scott Board of Supervisors, and the President of the Davenport Community School Board to develop a plan for consolidation of the Davenport City Assessor's Office and the Scott County Assessor's Office (See the attached editorial). I am officially asking you, or your designee, to begin working with staff from the other jurisdictions on a draft proposal to accomplish the above in a timely, legal and effective manner. This draft proposal would then be presented to the above elected officials for our review and consideration. I would like for staff to start work on this as soon as possible and to provide periodic reports to the above officials. Perhaps this could be done in conjunction with our intergovernmental meetings. I have asked the County Board Chair and the School Board President to select a staff person from their respective offices to work with you on developing this plan. Please let me know how you plan to proceed with helping us accomplish this initiative. William E. Gluba Mayor, City of Davenport, IA cc. Ralph Johansen, President, DCSD Board Lany Minard, Chair, Scott County Board of Supervisors United States Postal Service Notifies Iowa City Of Preferred Site For New Iowa City Post... Page 1 of I ICwv om Home u News United States Postal Service Notifies Iowa City Of Preferred Site For New Iowa City Post Office Posted on Friday, October 18, 2013 at 3:54 PM Contact Information `T=T� IP3 In early August, representatives from the United States Postal Service Name: Shannon McMahon (USPS) held a public meeting to announce plans to downsize and move the Email: n Mil Iowa City Main Post Office at 400 S. Clinton to a smaller, less expensive location. They have now announced their top two site selections: Phone: (319) 356 -5058 Pepperwood Plaza on Highway 6E, east of K -Mart, is the preferred site, while 1925 Boyrum Street has been chosen as the alternate in case an agreement Attached Documents is not able to be reached for the Pepperwood location. A public comment Contact Information period has been launched by the City of Iowa City to allow members of the Letter from United States Postal Iowa City area community to submit feedback on the site selection. Service In a letter sent to Iowa City Mayor Matt Hayek dated October 17, the USPS's PDF Document 1207 KB Real Estate Specialist Angela S. Kuhl wrote, "We believe either of these sites will provide the community with an upgraded, modern facility that offers a Copyright © 2006 -2012 City of Iowa safe working environment for our employees and the level of service city expected by our customers." A total of eight locations were considered. The City of Iowa City has 30 days to respond to the USPS regarding the targeted locations, and has set up several systems for public comment. Feedback will be compiled and shared with the City Council, and it is anticipated that it will be discussed at the Council's November 12 meeting so that a timely response to the USPS can be issued. Public comment will be accepted through 5 p.m. on Friday, November 1 by any of the following methods: • Visit www.icoov.ora /oostoffice to submit comments • E -mail comments to Council @iowa- city.om • Mail written comments to City Hall, Attn: City Clerk, 410 E. Washington Street, Iowa City, IA 52240 • Drop off written comments to a special feedback box that will be located in the City Hall / Police Department lobby at 410 E. Washington Street. In order for comments to be forwarded to the City Council, the sender must include his or her full name. Any comments received anonymously will not be shared. All comments will become a permanent public record, and will be archived by the City. For more information, visit www.icaov.org /i)ostoffice or contact the City Manager's Office at 319/356 -5010. A -Z Index Citizen Service Center Contact Information Residents Transit Routes Web Policies Business News City Employee Resources Government E- Subscriptions Visitors Jobs Calendar Copyright © 2006 -2012 City of Iowa Store city 410 E Washington St., Iowa City, IA 52240 Phone (319)356 -5000 http: / /www.icgov.org /apps /news / ?newsID =9163 10/21/2013 MUF UNITEDSWES POSTAL SERVICE October 17, 2013 Mayor Matt Hayak City of Iowa Chy 410 E Washington Street Iowa City IA 52240 Re: Selected Site for Iowa City MPO Dear Maya l Jaya k: FILED 2013 OCT 18 AM 11: 36 CITY CLERK IOWA CITY, IOWA In my previous letter 10 your office a list of ceding sues was provided which could potentially serve as the lion for the new Iowa City Main rasa Office. After reviewing the previously proposed sites, as well as any additional sites that may have cone to our attention' during the she review phase, the Postal Service his ideau ed a preferred locsdon that was not on the initial offering of locations. We have also identified an ahernate site should the preferred site become unavailable or we are unable to reach acceptable tam. We believe either of these sites will provide Abe community wk h an upgraded, modem facility that offers a safe working environment for our employees and the Level of service expected by our customers. Following is a listing of the preferred, alternate, and declined sites: Pepperwood Shopping Plaza — Highway 6 i 1925 Bc yrtim,Street Sites No I.onaer Qpleaft: 200 James SOW (Outside prtforrcd area) 2003 S Gilbert Street (Wift floodplain zone) 3303 Highway "1 (Outside peefirred area) 160 Escort Lane (Outside preferred sea) 1534 Gilbert Stred (Within, floodplain zone) 425 Highway 6 E (No longer available) As provided in Postal regulations, your office may provide written comments rgwdmg this decision within the next 30 days. In addition, a copy ofthis letter will be,posted in the lobby of the current Post Office for a period of 30 days for the review and consideration of our corners. We appreciate your continued support during this process and will keep your office informed of project updates as they become available. Sincerely, Angela S. Kuhl Real Estate Specialist USPS Facilities implementation CC: I %Wus r (hound stamp and past in toW for 30 daps) 7600 E ss"'PLACE, ttoowt 1108 DENVER. 00 eon -veto 'sos.zzr.eeoo CITY OF IOWA CITY W��=Mlill MEMORANDUM DATE: October 22, 2013 TO: Mayor and City Council FROM: Marian K. Karr, City Clerk 7{1 RE: Tentative Meeting Schedule (January-March 2014) -1a-24-1 IN At your work session of October 15, 2013 Council agreed to the attached meeting schedule which includes a special organizational meeting and budget sessions. The City Council Tentative Meeting Schedule, the first page of every weekly information packet, has been updated. The attached calendar includes abbreviations as follow: F - Formal WS - Work Session B - Budget H - Holiday SB - Spring Break Please let me know if you have questions. U: schedule (January- March2014) t December — January 2014 — February► Sun Mon Tue I Wed I Thu Fri Sat a January February 2014 — March ► Sun Mon Tue I Wed I Thu Fri Sat February — March 2014 — April ► Sun Mon Tue I Wed I Thu Fri Sat McCoy gives up on train funds I The Des Moines Register I desmoinesregister.com Page 1 of 3 FROM THE CITY MANAGER IP5 McCoy gives up on train funds Written by William Petroski Oct. 19, 20131 desmoinesregister.com Plans for a Chicago -to -Iowa City passenger train are dead and Iowa transportation officials should return $53 million in federal grant money awarded to establish the service, says a key Iowa legislator. State Sen. Matt McCoy, D -Des Moines, who chairs the Senate's transportation budget subcommittee, told The Des Moines Register it's clear that House Republicans will never approve state matching funds required to launch the long- sought Iowa City passenger train initiative. House Speaker Kraig Paulsen, R- Hiawatha, doesn't disagree, adding the proposed train would be a bad deal for Iowa taxpayers that would have required perpetual government subsidies. McCoy, a leading advocate of rail service to Des Moines, said that after three years of failed efforts to win House GOP support for the project, he is calling it quits. That's significant because without a passenger train running on the tracks between Chicago and Iowa City, there is no hope of extending passenger rail service farther west to Des Moines, where community leaders have embraced the concept. "I am prepared to pronounce it dead and claim that it is the House Republicans who absolutely killed it. It wasn't the governor. It was the House Republicans," McCoy said. "I think that we will have to forfeit the federal money and be done with it. I dread it, but I don't see anybody working the issue any more. The advocates have given up. Everybody has kind of given up because it has been one failure after another year after year. You just get to the point where you say, 'Enough of that. I am not going to fight that battle any more. I am just tired of fighting it.' " Speaker Paulsen wasn't making any apologies to McCoy for the proposal's demise. "If he wants to give us credit for saving taxpayers tens of millions of dollars, and potentially even hundreds of millions of dollars, yes, that is correct. That is what House Republicans are about — making sure that we are wise users of taxpayers' dollars. We did not see this as a wise investment," Paulsen said. Illinois and Iowa were jointly awarded a $230 million federal grant for the project in October 2010 while Chet Culver, a Democrat, was Iowa's governor. The money was part of a $10 billion program by President Barack Obama's administration to stimulate the economy and develop a national network of high -speed passenger trains. Iowa's share was initially pegged at $87 million to help establish a 79 mph train service between the Quad Cities and Iowa City, while the Illinois Department of Transportation proposed to use its share to develop service between Chicago and the Quad Cities. http: / /www.desmoinesregister .com/apps /pbes.dll/article ?AID= 2013310210020 10/21 /2013 McCoy gives up on train funds I The Des Moines Register I desmoinesregister.com Page 2 of 3 However, Iowa's grant has since been reduced to $53 million, Iowa DOT officials said last week. The sticking point with House Republicans for each of the past three legislative sessions has been a need to approve about $20 million in state money to help launch Iowa City train service. In addition, Iowa DOT officials had estimated an Iowa City train would require operating subsidies of about $3 million annually. The train would offer twice- daily, round -trip service between Iowa City and Chicago with a projected annual ridership of 246,800 people. House Republicans have repeatedly expressed doubts about the Iowa City rail project. Last session they declined to support a Democratic proposal to provide $5.5 million in state money to show that the Iowa DOT was serious about expanding passenger rail service. Paulsen said he had carefully considered the business model for Iowa City train service, and each time concluded it was a money - losing proposition. "I repeatedly asked, `If I am under the wrong impression, show me a different business model and I will be happy to review it.' Nothing was ever presented," Paulsen said. McCoy suggested the federal money should now be given back to the Federal Railroad Administration to permit the funds to be redirected to "more progressive states than Iowa." Tamara Nicholson, director of the Iowa DOT's Office of Rail Transportation, said that federal officials were still reserving $53 million for the Iowa City train project. But Iowa officials are being urged by the Federal Railroad Administration to decide whether to proceed. "We don't have a deadline," Nicholson said. "But we know that the money is at risk if we don't move forward. A very high percentage of funding for the high- speed, inter -city passenger rail program has been obligated, and the scrutiny is going to be more on any unobligated funds." Tim Albrecht, Gov. Terry Branstad's communications director, said Branstad wants the Legislature to make a decision. "The governor will review any recommendation they send our way," he said. Meanwhile, estimated costs for the proposed train are mounting, and Iowa officials are recalculating the capital investment required, Nicholson said. However, the Illinois DOT is moving forward with plans for a portion of the route, hoping to start service in December 2015, said Illinois DOT spokeswoman Paris Ervin. The Illinois DOT also plans a Chicago -to- Dubuque passenger train with service to at least Rockford by the end of 2015, with the remainder of the corridor planned to be completed in 2016, she said. Nicholson said a study is still underway examining potential passenger rail service between Chicago and Omaha, passing through Iowa City, Grinnell, Newton, Des Moines, Atlantic and Council Bluffs. But the study has taken longer than expected, and it's not clear it will be completed when the Legislature convenes in January, she said. http: / /www.desmoinesregister .com/apps /Pbcs.dll /article ?AID= 2013310210020 10/21/2013 McCoy gives up on train funds I The Des Moines Register I desmoinesregister.com Page 3 of 3 The Iowa City Chamber of Commerce, which has been a strong advocate of passenger rail service between Chicago and Iowa City, continues to support the project, said chamber spokeswoman Rachel Shunk. But she said little has happened since the Legislature adjourned last spring. Grinnell Mayor Gordon Canfield, who is president of the Iowa Association of Railroad Passengers, said his enthusiasm for expanding passenger rail service in Iowa isn't dampened by the lack of support from House Republicans. "We never give up hope. Legislators come and go. I think before long certain members of the House will wake up to the fact that Iowa needs to be much more progressive and provide services that people need and want," Canfield said. Expanded passenger rail service would provide an alternative to driving to Chicago or Omaha, or flying on a commercial aircraft, Canfield said. Train service would also be attractive to college students, families and seniors, he added. Nationally, Amtrak carried a record 31.6 million passengers for the past federal fiscal year, which ended Sept. 30. It was the tenth ridership record in 11 years. In Iowa, Amtrak ridership over the past 12 months totaled 59,825, up 1 percent from the same period last year. However, ridership was down 13 percent from its all -time high of 68,744 passengers in 2010. Iowa is served by two Amtrak trains — the Southwest Chief and California Zephyr — which pass through southern Iowa while running between Chicago and the West Coast. http: / /www.desmoinesregister .com/apps /pbcs.dll /article ?AID= 2013310210020 10/21/2013 TO -34 -i3 IP6 w•ti.as._ CITY OF IOWA CITY 410 East Washington Street Iowa City, Iowa 52240 -1826 (319) 356 -5000 (319) 356 -5009 FAX www.icgov.org October 17, 2013 TO: The Honorable Mayor and the City Council RE: Civil Service Entrance Examination — Maintenance Worker II — Wastewater Treatment Under the authority of the Civil Service Commission of Iowa City, Iowa, I do hereby certify the following named person(s) as eligible for the position of Maintenance Worker II — Wastewater Treatment. Bradley Herrig IOWA CITY CIVIL SERVICE COMMISSION Lyra W. Dickerson, Chair I:-24-13 P7 CITY OF IOWA CITY QUARTERLY INVESTMENT REPORT July 1, 2013 to September 30, 2013 Finance Department Prepared by: Brian Cover Senior Accountant OVERVIEW The City of Iowa City's investment objectives are safety, liquidity and yield. The primary objective of the City of Iowa City's investment activities is the preservation of capital and the protection of investment principal. The City's investment portfolio remains sufficiently liquid to enable the City to meet operating requirements that cash management procedures anticipate. In investing public funds, the City's cash management portfolio is designed with the objective of regularly exceeding the average return on the six month U.S. Treasury Bill. The Treasury Bill is considered a benchmark for riskless investment transactions and therefore comprises a minimum standard for the portfolio's rate of return. The rolling average return on the six -month U.S. Treasury Bill for the prior 365 days was 0.10% at 9/30/13. The investment program seeks to achieve returns above this threshold, consistent with risk limitations and prudent investment principles. The rate of return on the City's entire portfolio for the quarter was 0.47% which is 37 basis points higher than the threshold. (See exhibit A) Investments purchased by the City of Iowa City for the first quarter of this fiscal year had an average return of 0.39 %. Rates on new investment purchases in our operating cash portfolio for the first quarter were approximately 11 basis points higher than investments purchased at this time last year. Financial institutions are beginning to offer higher rates on time deposits than they were in recent quarters. The federal funds rate is the interest rate at which banks lend to each other. In the June meeting of the Federal Open Market Committee, the decision was made to keep the target range for the federal funds rate at 0 to 1/4 percent and currently anticipates that exceptionally low levels for the federal funds rate are likely to be warranted at least as long as the unemployment rate remains above 6 -1/2 percent. (See exhibit B) The quarterly investment report lists investments by fund, by institution, by maturity date, and investments purchased and redeemed. New official state interest rates setting the minimum that may be paid by Iowa depositories on public funds in the 180 to 364 day range during this quarter were 0.05% in July, 0.05% in August, and 0.05% in September 2013. a U — ia -0 o ~ o 0 � o Ul co I COL 149 t �L, c 00 o � � � S us L,4� v LL, W � aa0 O i LL,a y.. I aS O c LL, L 0L,0W a0 01 ,Q co LO v M N o aS O O O O O o o O uinjo.i jo 86e;uo3aod w aje�j Isaaajul CITY OF IOWA CITY INVESTMENTS ON HAND DETAIL LISTING BY MATURITY DATE 9/30/2013 INSTITUTION INVESTMENT PURCHASE MATURITY INVESTMENT INTEREST NAME TYPE DATE DATE AMOUNT RATE IOWA PUBLIC AGENCY INVEST TRUST IPAIT 13- Jun -02 N/A $ 1,500,000.00 VARIABLE HILLS BANK MONEY MARKET 30- Mar -10 N/A $ 9,000,000.00 VARIABLE WELLS FARGO SAVINGS 20- Apr -10 N/A $ 10,000,000.00 VARIABLE WELLS FARGO SAVINGS 20- Apr -10 N/A $ 15,000,000.00 VARIABLE AMERICAN BANK & TRUST CD 12- Dec -08 12- Dec -13 $ 6,197,315.00 3.750 MIDWESTONE BANK CD 12- Dec -08 12- Dec -13 $ 2,000,000.00 4.180 UICCU CD 28- Jun -10 26- Jun -15 $ 846,700.00 2.510 UICCU CD 28- Jun -10 26- Jun -15 $ 300,000.00 2.510 WELLS FARGO BANK CD 27- Feb -12 27- Feb -14 $ 2,112,014.00 0.450 WELLS FARGO BANK CD 27- Feb -12 27- Feb -14 $ 450,000.00 0.450 MIDWESTONE BANK CD 25- Oct -12 04- Oct -13 $ 2,000,000.00 0.300 MIDWESTONE BANK CD 25- Oct -12 11- Oct -13 $ 1,000,000.00 0.350 MIDWESTONE BANK CD 25- Oct -12 18- Oct -13 $ 2,000,000.00 0.350 UICCU CD 16- Nov -12 02- Jan -14 $ 1,000,000.00 0.351 UICCU CD 16- Nov -12 25- Oct -13 $ 2,000,000.00 0.296 UICCU CD 16- Nov -12 01- Nov -13 $ 2,000,000.00 0.331 UICCU CD 16- Nov -12 08- Nov -13 $ 2,000,000.00 0.331 UICCU CD 16- Nov -12 15- Nov -13 $ 2,000,000.00 0.331 MIDWESTONE BANK CD 11- Dec -12 27- Nov -13 $ 2,000,000.00 0.265 MIDWESTONE BANK CD 11- Dec -12 22- Nov -13 $ 2,000,000.00 0.260 MIDWESTONE BANK CD 11- Dec -12 06- Dec -13 $ 2,000,000.00 0.270 TWO RIVERS BANK CD 18- Jan -13 27- Dec -13 $ 2,000,000.00 0.300 TWO RIVERS BANK CD 18- Jan -13 01- Jul -14 $ 1,000,000.00 0.300 TWO RIVERS BANK CD 18- Jan -13 02- Jan -14 $ 145,000.00 0.300 UICCU CD 14- Feb -13 31- Jan -14 $ 1,000,000.00 0.226 MIDWESTONE BANK CD 14- Feb -13 07- Feb -14 $ 2,000,000.00 0.230 MIDWESTONE BANK CD 14- Feb -13 14- Feb -14 $ 1,000,000.00 0.240 MIDWESTONE BANK CD 14- Feb -13 01- Jul -14 $ 1,000,000.00 0.270 UICCU CD 14- Mar -13 21- Feb -14 $ 2,000,000.00 0.227 UICCU CD 14- Mar -13 28- Feb -14 $ 2,000,000.00 0.227 UICCU CD 14- Mar -13 07- Mar -14 $ 2,000,000.00 0.231 UICCU CD 14- Mar -13 14- Mar -14 $ 2,000,000.00 0.231 CR BANK & TRUST CD 12- Apr -13 01- Jun -14 $ 2,000,000.00 0.260 CR BANK & TRUST CD 12- Apr -13 11- Apr -14 $ 2,000,000.00 0.260 CR BANK & TRUST CD 12- Apr -13 04- Apr -14 $ 2,000,000.00 0.220 CR BANK & TRUST CD 12- Apr -13 28- Mar -14 $ 2,000,000.00 0.220 MIDWESTONE BANK CD 17- May -13 09- May -14 $ 2,000,000.00 0.250 MIDWESTONE BANK CD 17- May -13 16- May -14 $ 2,000,000.00 0.270 MIDWESTONE BANK CD 17- May -13 02- May -14 $ 2,000,000.00 0.230 IPAIT CD 17- Jun -13 17- Dec -13 $ 1,500,000.00 0.270 MIDWESTONE BANK CD 12- Jul -13 03- Jul -14 $ 2,000,000.00 0.310 MIDWESTONE BANK CD 12- Jul -13 11- Jul -14 $ 2,000,000.00 0.340 UICCU CD 12- Jul -13 27- Jul -14 $ 2,000,000.00 0.285 UICCU CD 12- Jul -13 01- Jul -14 $ 2,000,000.00 0.305 IPAIT CD 22- Aug -13 08- Aug -14 $ 2,000,000.00 0.390 IPAIT CD 22- Aug -13 01- Aug -14 $ 2,000,000.00 0.390 UICCU CD 22- Aug -13 15- Aug -14 $ 2,000,000.00 0.360 UICCU CD 22- Aug -13 22- Aug -14 $ 2,000,000.00 0.360 UICCU CD 20- Sep -13 19- Sep -14 $ 2,000,000.00 0.460 UICCU CD 20- Sep -13 30- May -14 $ 1,000,000.00 0.430 UICCU CD 20- Sep -13 30- Jun -14 $ 1,000,000.00 0.440 UICCU CD 20- Sep -13 29- Aug -14 $ 2,000,000.00 0.450 UICCU CD 20- Sep -13 05- Sep -14 $ 2,000,000.00 0.460 UICCU CD 20- Sep -13 12- Sep -14 $ 2,000,000.00 0.460 FARMERS & MERCHANTS CD 27- Sep -13 19- Sep -14 $ 1,000,000.00 0.430 FARMERS & MERCHANTS CD 27- Sep -13 26- Sep -14 $ 1,000,000.00 0.430 MIDWESTONE BANK CD 30- Sep -13 30- Sep -15 $ 14,824,850.63 1.000 TOTAL $ 141,875,879.63 CITY OF IOWA CITY INVESTMENT ACTIVITY FOR THE QUARTER ENDED SEPTEMBER 30, 2013 INVESTMENTS ON HAND AT 6/30/13 INVESTMENT PURCHASE MATURITY INVESTMENT INTEREST INSTITUTION TYPE DATE DATE AMOUNT RATE PURCHASES 7/01/13 TO 9/30/13 MIDWESTONE BANK MIDWESTONE BANK CD 12- Jul -13 03- Jul -14 $ 2,000,000.00 0.310 MIDWESTONE BANK CD 12- Jul -13 11- Jul -14 $ 2,000,000.00 0.340 UICCU CD 12- Jul -13 27- Jul -14 $ 2,000,000.00 0.285 UICCU CD 12- Jul -13 01- Jul -14 $ 2,000,000.00 0.305 IPAIT CD 22- Aug -13 08- Aug -14 $ 2,000,000.00 0.390 IPAIT CD 22- Aug -13 01- Aug -14 $ 2,000,000.00 0.390 UICCU CD 22- Aug -13 15- Aug -14 $ 2,000,000.00 0.360 UICCU CD 22- Aug -13 22- Aug -14 $ 2,000,000.00 0.360 UICCU CD 20- Sep -13 19- Sep -14 $ 2,000,000.00 0.460 UICCU CD 20- Sep -13 30- May -14 $ 1,000,000.00 0.430 UICCU CD 20- Sep -13 30- Jun -14 $ 1,000,000.00 0.440 UICCU CD 20- Sep -13 29- Aug -14 $ 2,000,000.00 0.450 UICCU CD 20- Sep -13 05- Sep -14 $ 2,000,000.00 0.460 UICCU CD 20- Sep -13 12- Sep -14 $ 2,000,000.00 0.460 FARMERS & MERCHANTS CD 27- Sep -13 19- Sep -14 $ 1,000,000.00 0.430 FARMERS & MERCHANTS CD 27- Sep -13 26- Sep -14 $ 1,000,000.00 0.430 MIDWESTONE BANK CD 30- Sep -13 30- Sep -15 $ 14,824,850.63 1.000 TOTALPURCHASES REDEMPTIONS 7/01/13 TO 9/30/13 MIDWESTONE BANK CD 13- Apr -12 01- Jul -13 $ (2,000,000.00) 0.460 UICCU CD 15- May -12 01- Jul -13 $ (750,000.00) 0.365 CR BANK & TRUST CD 24- Aug -12 01- Jul -13 $ (2,000,000.00) 0.280 MIDWESTONE BANK CD 25- Oct -12 01- Jul -13 $ (1,200,000.00) 0.260 UICCU CD 20- Jul -12 05- Jul -13 $ (2,000,000.00) 0.376 UICCU CD 20- Jul -12 12- Jul -13 $ (2,000,000.00) 0.396 UICCU CD 20- Jul -12 19- Jul -13 $ (2,000,000.00) 0.416 MIDWESTONE BANK CD 24- Aug -12 26- Jul -13 $ (2,000,000.00) 0.410 MIDWESTONE BANK CD 24- Aug -12 02- Aug -13 $ (1,000,000.00) 0.290 MIDWESTONE BANK CD 24- Aug -12 09- Aug -13 $ (2,000,000.00) 0.430 MIDWESTONE BANK CD 24- Aug -12 16- Aug -13 $ (1,000,000.00) 0.310 MIDWESTONE BANK CD 11- Sep -12 23- Aug -13 $ (2,000,000.00) 0.270 MIDWESTONE BANK CD 11- Sep -12 30- Aug -13 $ (1,000,000.00) 0.300 MIDWESTONE BANK CD 11- Sep -12 06- Sep -13 $ (2,000,000.00) 0.330 MIDWESTONE BANK CD 25- Oct -12 20- Sep -13 $ (2,000,000.00) 0.270 MIDWESTONE BANK CD 25- Oct -12 27- Sep -13 $ (2,000,000.00) 0.270 IPAIT 2008 GO IPAIT 15- Jul -09 N/A $ (1,895,575.94) VARIABLE IPAIT 2009 C GO IPAIT 12- Jun -09 N/A $ (882,347.05) VARIABLE IPAIT 2010 B GO IPAIT 12- Aug -10 N/A $ (2,150,337.55) VARIABLE IPAIT 2011 A GO IPAIT 08- Jun -11 N/A $ (3,051,202.57) VARIABLE IPAIT 2012 A GO IPAIT 20- Jun -12 N/A $ (6,845,387.52) VARIABLE TOTAL REDEMPTIONS INVESTMENTS ON HAND AT 9/30/13 $ 140,825,879.63 $ 42,824,850.63 $ (41,774,850.63) $ 141,875,879.63 CITY OF IOWA CITY INVESTMENTS ON HAND SUMMARY BY FUND FUND TYPE ALL OPERATING FUNDS GENERAL OBLIGATION BOND FUND BOND RESERVE FUND TOTAL CITY OF IOWA CITY INVESTMENTS ON HAND LISTING BY INSTITUTION 9/30/13 9/30/12 INVESTMENT INVESTMENT AMOUNT AMOUNT $120,824,850.63 $135,898,874.12 $ 3,000,000.00 $ 7,635,000.00 $ 18,051,029.00 $ 17,946,029.00 $141,875,879.63 $161,479,903.12 TOTAL $141,875,879.63 $161,479,903.12 9/30/13 9/30/12 INSTITUTION INVESTMENT INVESTMENT DEPOSITORY NAME AMOUNT AMOUNT LIMIT BANK OF THE WEST $ - $ - $ 75,000,000.00 BANKER'S TRUST $ - $ - N/A CEDAR RAPIDS BANK & TRUST $ 8,000,000.00 $ 7,000,000.00 $ 20,000,000.00 FARMERS & MERCHANTS SAVINGS BANK $ 2,000,000.00 $ - $ 15,000,000.00 FIRST AMERICAN BANK $ - $ - $ 35,000,000.00 FREEDOM SECURITY BANK $ - $ - $ 15,000,000.00 HILLS BANK & TRUST $ 9,000,000.00 $ 9,290,781.67 $ 25,000,000.00 IOWA PUBLIC AGENCY INVESTMENT TRUST $ 7,000,000.00 $ 28,608,092.45 N/A LIBERTY BANK $ - $ - $ 25,000,000.00 MIDWESTONE BANK $ 41,824,850.63 $ 62,925,000.00 $100,000,000.00 TWO RIVERS BANK $ 9,342,315.00 $ 9,197,315.00 $ 10,000,000.00 U OF I COMM CREDIT UNION $ 37,146,700.00 $ 16,896,700.00 $ 50,000,000.00 US BANK $ - $ - $ 65,000,000.00 US TREASURY NOTES AND AGENCIES $ - $ - N/A WELLS FARGO BANK $ 27,562,014.00 $ 27,562,014.00 $ 50,000,000.00 WEST BANK $ - $ - $ 35,000,000.00 TOTAL $141,875,879.63 $161,479,903.12 IP8 Report 2013 Survey of Members, Former Members, and Non - Members of the Iowa City /Johnson County Senior Center By Linda Kopping, Ph.D. and Clancy Vinchattle The survey was developed and analyzed with the assistance of Dr. Mercedes Bern Klug, Associate Professor; Director, Aging Studies Program; Hartford Faculty Scholar at the University of Iowa's School of Social Work. In addition, Center participants Jim Curry, Ina Loewenberg, and Kathy Mitchell assisted with the preparation and testing of the survey; Tom Pickering assisted with the analysis and presentation. The Survev The Iowa City Johnson County Senior Center strives to contribute to the positive aging of older adults in Iowa City and Johnson County. The Center provides individuals 50 years of age and older opportunities to live as fully as possible in all spheres of wellness: emotional, vocational, physical, spiritual, intellectual, and social. In order to determine the effectiveness of the Senior Center's current programs and policies in promoting successful aging, a survey was developed for members, non - members, and former members. The goals of the survey were to identify: 1) Participation and demographic information 2) Incentives to participation 3) Barriers to participation 4) Benefits of participation 5) Program satisfaction and recommendations 6) Promotional techniques recommended by respondents In June of 2013, over 3000 surveys were mailed to individuals on the Senior Center's Program Guide mailing list. The Program Guide is a promotional and informational document that includes descriptions of classes, groups, volunteer opportunities, performance groups, special events, free professional services, leadership opportunities, and membership benefits. The Guide is mailed out quarterly and placed in distribution sites throughout Johnson County. The mailing list includes members, former members, friends of The Center, and businesses that have indicated an interest in Senior Center offerings. Prior to mailing the surveys, the business addresses and addresses outside of Johnson County were removed from the list. The survey package included a cover letter from The Center's Steering Council Chair Ina Loewenberg and Vice Chair Kathy Mitchell, the anonymous survey, a postage paid return envelope, and a certificate the respondent could redeem at The Center for a free gift anytime between June 15 and July 13, 2013. The free gift was a Staying Sharp puzzle packet from the Dana Alliance for Brain Initiatives and a Senior Center pen. On the back cover of the puzzle packet photos and information about the Senior Center were included. Nearly 400 coupons were returned to the center. See Appendix A for a copy of the survey and enclosures. When data analysis began, 1092 (35 %) surveys had been returned. Each survey was assigned a unique number. Quantitative data from each survey was coded and entered into an Excel database for analysis. The qualitative information was also entered into the Excel database. All information from each survey was entered under the survey's unique number. Excel was used to conduct the quantitative analysis and the qualitative analysis was completed using a content analysis. In the following pages a summary of the findings are presented followed by a presentation of the quantitative and qualitative data collected. The report concludes with a discussion of the findings and recommendations for future action. Table of Contents 1. The Survey: Description ......................................... ............................... ...........................page i 2. Executive Summary ............................................... ............................... ...........................page 1 3. Detailed Report of Findings ................................... ............................... ...........................page 6 4. Discussion of Findings ............................................ ............................... ...........................page 21 5. Recommendations for Future Action .................. ............................... ...........................page 26 6. Appendix A: The Survey ......................................... ............................... ...........................page 27 and Enclosures Executive Summary Results: Data Question 1 Are you a member of the Senior Center? 88% were either members or former members Question 2 How long have you been, or were you, a member of the Senior Center? 63% have been a member for 5 years or less Question 3 What made you decide to come to the Senior Center the first time? Check all that apply 76% of respondents came to The Center the first time because they were interested in a class, program, or special event Question 4 On Average, how often do you come to the Senior Center? Check only one. 46% of respondents come to The Center between 1 and 7 times each week Question 5 Complete the following sentence: I would come to the Senior Center more often if ... Check all that apply. The top five (5) barriers to participation that were identified are: • Conflicting time commitments (38 %) • Parking problems (24 %) • Lack of interest in current program offerings (18 %) • Employment (14%) • Inconvenient hours of operation (11 %) Question 6 Please indicate the extent to which you agree with each of the following remarks by circling the corresponding number: Since I began participating at the Senior Center I have... The top five beneficial outcomes to participation in Center programming identified by respondents were: • Learned new things • Kept my mind active • Obtained information I needed • Made a new friend • Gained a sense of belonging An average of 88% of the respondents felt that they experienced these benefits. Question 7 The following table includes a list of programs, classes, and activities offered by The Center. Please circle the appropriate number to indicate your level of satisfaction with each senior Center program, class or activity... The average satisfaction rating for classes, special events or programs, information /resources, special membership programs, performance groups, groups or clubs, volunteer activity, and participant leadership was 97%. Based upon the number of rankings given to each of the eight categories of programming, it appears that classes and special events or programs are among the most popular Center offerings. 1 Question 8 What programs and services would you like the Senior Center to offer? Collectively, respondents' most frequent programming recommendation was for classes in the liberal arts (36%). This was followed by recommendations for programming focused on fitness (19%), computers and technology (1400), wellness (5%), and handcrafts and groups and clubs each with 4%. Question 9 In your opinion, what would be the most effective way to promote the Senior Center? All Respondents The top two promotional methods endorsed by respondents were newspaper articles about programs (59%) and the quarterly Program Guide (4100). E -mail newsletters came in third with 29 %. Question 10 Do you own or have access to a computer for your personal use? A majority (87 %) of respondents have access to a computer for personal use. Question 11 The Senior Center plans to update the computer lab. Please indicate which type of computer you would prefer to have in the lab. ❑ Windows PC ❑ Apple /Mac ❑ No Opinion 41% indicated a preference for Windows PC and 24% for Apple /Mac. There were suggestions that the computer lab offer both formats. Question 12 Have you ever visited any of the Senior Center websites? Please check Yes or No. Awareness of The Center's online resources is quite limited. Only 37% of respondents had ever visited the Center's main website. Fewer than 5% had visited either the Facebook page or Youtube Channel. Question 13 The highest level of education completed 27% of respondents have less than a college degree and 74% have a college or graduate degree. Question 14 What is your gender? Gender Percent of Respondents Iowa City Male 28% Female 72% Transgender < 1% Question 15 Which of the following categories fit your household's annual income level? 28% of the respondents have an annual household income of <_ $30,000 /year. 72% have an annual household income > $30,000 /year. Question 16 Where do you live? Location Percentage Iowa City 76% Coralville 10% Unincorporated Johnson County 9% Other 2% North Liberty 2% University Heights 2% 2 Question 17 What is your age? Age Percentage Less than 50 < 1% 50-59 years 7% 60 -69 years 34% 70 -79 years 34% 80 -89 years 21% 90+ 3% Question 18 What is your race? Please check all that apply. 97% of the respondents indicated that they were white. Question 19 Who lives with you in your household? Check all that apply. 53% of respondents live with a spouse or significant other; 41% live alone. Results: Summary Question 20 Comments Strengths and Weaknesses There were approximately three and a half times more strengths (N =137) than weaknesses (N =38) identified by respondents. Strengths were presented from two perspectives. Some focused on how The Center supported the community and others on personal benefits. The most frequently identified weakness was parking noting that it was inconvenient or expensive or inconvenient and expensive. A few facility design features were mentioned, as well as participation fees, the lack of minority participants and an unwelcoming atmosphere. A number of program suggestions were offered. The "typical' respondent was a white female between 60 and 79 years of age. She typically lived with a spouse or partner and had an annual household income of $50,000 + /year. This "typical" woman held a graduate or professional degree and was a member of The Center who visited anywhere from three times a week to less than monthly. The overwhelming reason people come to The Center for the first time is to attend programming that is of interest to them. This is followed by a desire to keep active and maintain social connections. The primary barrier to participation identified was competing time demands, including employment. People are involved with their families, hobbies, church, employment, and other activities of personal interest. Other barriers identified were parking and not being able to identify programs of personal interest. When the reasons for first visits and barriers to participation are considered together, the importance of being aware of the needs and interests of older adults within the community becomes obvious. A person or group is far more likely to find time to attend a program or event that is of personal interest and value. Another barrier mentioned by respondents was the lack access to the facility during the hours they are available, specifically evenings and weekends. People would like to have their work and other activities accommodated so they can enjoy programs, services, and opportunities to establish new social connections. People want what they are interested in offered at a time that is convenient for them. The most highly rated participant outcomes were cognitive, social, and emotional. The top five were 1) learned new things, 2) kept my mind active, 3) obtained needed information, 4) made friends, and 5) gained a sense of belonging. In addition, a majority of respondents felt that their physical status had improved as a result of participating in Center programming. Notably, all of these outcomes are important contributors to positive aging, which is the focus of The Center's mission. Participant satisfaction with current programming is high. When asked to rank eight areas of programming, satisfaction levels ranged between 94% and 98 %. Since respondents were asked to rank only the areas they participated in, the response rate for each area is indicative of the participation level in each area. The program areas receiving the most responses were: 1) classes, 2) special events, 3) information /resources, 4) special membership programs, and 5) performance groups. Traditional liberal arts classes were the most frequently requested programs. This included everything from art history and writing to foreign language and math. Fitness programming was the second most frequently requested area of programming with requests for such things as line dancing, pilates, free yoga, tai chi, and expanded weight training equipment. The third most requested area of programming was in the area of computers and technology. Respondents are interested in everything from the most basic instruction to advance instruction on things like web design, social media, smart phones, photo editing, and computer and phone apps. Program recommendations were analyzed according to respondent groups. Preference breakdowns were as follow: PROGRAM RECOMMENDATIONS OF RESPONDENTS Subdivision First Choice Second Choice Third Choice Forth Choice Former Members Liberal Arts Computers Fitness Non - Members Liberal Arts Fitness Computers Women <69 Liberal Arts Fitness Groups /Clubs Computers/Handicrafts/Wellness Women >69 Liberal Arts Fitness Computers Wellness Men <69 Liberal Arts Groups /Clubs Computers Men >69 Liberal Arts Fitness Computers Miscellaneous Liberal Arts Computers Fitness /Handicrafts Groups /Clubs When discussing program requests, the need for expanded operational hours was mentioned again. Several respondents expressed a desire for increased diversity, including age diversity. Respondents endorsed current methods of program promotion including newspaper articles about programs and the Program Guide. They also supported the effectiveness of e-mail communication and television commercials. While a majority of respondents own or have access to a computer for personal use, the ability to use their computer varies from little or no ability to very skilled. Regardless their ability to use the computer, very few have ever visited any of The Center's websites. When asked to 4 identify a preference for type of computer to have in the computer lab, a majority of respondents expressed a preference for Windows PCs. Respondents conveyed positive feelings about The Center in their written comments. It was described as an asset to the community, attractive to retirees, and a resource that helps new community members integrate into the community. Programs and services were cited for their exceptional quality and variety. Far fewer weaknesses were identified by respondents. Nonetheless, these weaknesses touch on important issues that merit consideration. Fees (e.g. class, membership, and parking) were identified as being problematic, especially for non -Iowa City residents and low- income persons. In the case of the latter, the respondents noted that fees can be expensive and having to ask for a low- income discount might be embarrassing enough to keep people away. A particularly concerning comment had to do with the unwelcoming atmosphere experienced by a self- identified low- income member. Several diversity issues were mentioned by respondents. Specifically this included a lack of diversity in the areas of ethnicity, education, income, and age (within the 50+ population). Comments from respondents also highlighted problems with agism that result in negative attitudes toward aging and the Senior Center. Other problems included a general unwelcoming atmosphere, lack of accessible hours (mentioned again), lack of staff support when the facility is open, and a need for more programs with a social component. 5 Detailed Report of Findings Question 1 Are you a member of the Senior Center? N =1091 Member Status Percentage Member 75% Former Member 13% Not Sure 10% Never Member 3% Question 2 How long have you been, or were you, a member of the Senior Center? N= 958 Length of Membership Percentage 1 year or less 18% 1 -5 years 45% 5 -10 years 20% More than 10 years 16% Question 3 What made you decide to come to the Senior Center the first time? Check all that apply N =1018 Factor Percentage Interested in a class, program, activity, or event 76% Wanted to keep active 30% Interested in facilities (e.g. exercise, computer, pool room) 28% Wanted to meet new people 20% A friend or family member invited me 18% Curiosity 18% Wanted to volunteer 7°% Question 4 On Average, how often do you come to the Senior Center? Check only one. N =1068 Frequency of Visits Number /Percentage 4 -7 times per week 7% 1 -3 times per week 39% Less than monthly 40% Never 15% Frequency of respondent visits is difficult to determine. In years past participants would spend the day at the Senior Center. Today enrollment in Center programming is more sporadic and participants only stay for the duration of their planned activity. Further, a participant may enroll in one or two activities one quarter and none the next. Classes can meet one time, six times, 0 twenty times, or be ongoing. Another complicating factor is that older adults may travel and are not here throughout the entire year. A single person may attend three times a week for six months of the year and not at all for the next six months. It all depends on such things as what is being offered, personal needs and interests, travel plans, and what their friends are doing. Question #5 Complete the following sentence: I would come to the Senior Center more often if ... Check all that apply. N =877 BARRIERS TO PARTICIPATION: ALL RESPONDENTS Options Percentage I had more time. 38% It was easier to park. 24% The Center offered something that interested me. 18% I was not working. 14% Programs were offered during evening or weekend hours. 11% My health was better. 10% Fees were lower. 8% It was in a better location. 8% 1 had better transportation options. 6% 1 knew more about what the Senior Center offered. 4% The content and quality of the programs was improved. 4% It wasn't called a "Senior" Center. 4% 1 was older. 3% The available equipment (fitness, computers, etc.) was better. 3% I felt more welcomed. 3% The staff was friendlier or more helpful. 2% Across all age groups, sex and membership status, time conflict was the primary barrier to participation. People indicated they were busy with hobbies, families, activities, and volunteer work. Many are employed and some are living in a retirement community that provides comprehensive services. Others are caretakers. Comments related to parking cited high parking fees, an inadequate number of handicapped parking spaces, and opposition to using a parking ramp as factors that kept them from visiting The Center as often as they otherwise might. The third most frequent response, The Center offered something that interested me, relates to Center programming. Written comments involving programming were diverse. There were compliments on the quality and creativity of programming as well as recommendations for improvement in the areas of course content, size, variety, and enrollment procedures. 7 Program suggestions varied considerably. There were requests for more academically rigorous classes, smaller classes, craft and fitness classes, and computer classes. Others suggested more music concerts and intergenerational programming. Respondents who worked or had other daytime commitments requested expanded hours of operation and available programming of interest on weekends and evenings. Question 6 Please indicate the extent to which you agree with each of the following remarks by circling the corresponding number: Since I began participating at the Senior Center 1 have... All Respondents N =738 TOP 5 PARTICIPANT OUTCOMES: ALL RESPONDENTS Outcome Agree Disagree Learned new things. 94% 6% Kept my mind active. 91% 9% Obtained information I needed. 88% 12% Made a new friend. 86% 14% Gained a sense of belonging. 81% 19% PARTICIPANT OUTCOMES: MEMBERS ONLY N =635 Outcomes Agree Disagree Learned new things 95% 5% Kept my mind active 92% 8% Obtained information I needed 90% 10% Made a new friend 87% 13% Gained a sense of belonging 83% 17% Developed a more positive outlook 76% 24% Learned about current events 74% 26% Maintained /increased my physical stamina 73% 27% Enjoyed a more active social life 70% 30% Maintained /improved my strength 70% 30% Become more relaxed 69% 31% Maintained /improved my balance 68% 32% Started a regular fitness program 65% 35% Received healthcare 49% 51% Received tax preparation assistance 45% 55.1% Improved my diet 38% 62% Visited my doctor less frequently 26% 74% Question six provided a subjective measure of participant outcomes resulting from participation in Center programs and activities. Respondents were asked to rate self - perceived outcomes in the areas of cognitive, social, physical, and emotional wellness; establishing a sense of belonging and connection, and their overall outlook on life. The goal of this question was to determine whether or not, in the eyes of the participants, The Center is promoting positive aging, or the ability to live life to the fullest given the challenges one is forced to contend with, through its programs and services. 8 The top five benefits of participation in Senior Center programming cited by all the survey respondents, from highest to lowest are: 1) learning new things (94 %); 2) keeping an active mind (91 %); 3) obtaining information (88 %); 4) making friends (86 %); and 5) maintaining or developing a sense of belonging (81 %). (See the table above.) When the responses of members only are separated from all respondents, the response pattern remains the same, but the response rate varies to show a higher percentage of positive responses. (See the table above.) Arguably, including responses provided only by members yields a more accurate portrayal of program outcomes since the pool of respondents are more likely to be active program participants. Question 7 The following table includes a list of programs, classes, and activities offered by The Center. Please circle the appropriate number to indicate your level of satisfaction with each senior Center program, class or activity... Members N =813 SATISFACTION WITH PROGRAMMING: MEMBERS Program Area* Satisfied Dissatisfied Classes (e.g. literature, computer, foreign language, art, fitness, 97% 3% craft) Special Events or Programs (e.g. art exhibits, concerts, lectures, plays, poetry 98% 2% readings) Information /Resources (e.g. Medicare counseling, tax preparation, advance 96% 4% care planning, legal counseling) Special Membership Programs (e.g. member appreciation events, scholarship program, 97% 3% discounted parking program) Performance Groups (e.g. New Horizons Band, SSRO, Dance Team, Voices of 98% 2% Experience) Groups or Clubs 95% 5% (e.g. cards, billiards, bowling, Singles Group, hiking) Volunteer Activity (e.g. SCTV, building supervisor, quilter, library, 97% 3% computer mentor) Participant Leadership (e.g. Steering Council, Membership, Program, or o 94/0 0 6/0 Community Outreach Committees; instructor, activity leader) *Sections are listed from highest to lowest based upon the number of respondents who evaluated their level of satisfaction with each area. Question 7 asked respondents to rate their level of satisfaction with classes, groups and clubs, performance groups, volunteer activities, special events or programs, information or resources, participant leadership, and special membership programs. Respondents were asked to rate 0 each program category with either very satisfied, satisfied, dissatisfied, very dissatisfied, or never participated. A space was provided for written comments. When analyzing the data collected from this question, the information was sorted by former members, non - members /not sure, and members. Because people were asked to respond to programs in which they participated, the number of responses to each section of the question suggests the popularity of programming listed in addition to participant satisfaction with the quality of the offerings. Members N =813 Satisfaction rates were highest among members, particularly in performance groups (98%), special events and programs (98%), special membership programs (97 %), volunteer activities (97 %), and classes (97 %). In general, dissatisfaction ratings were low, ranging from 2 to 6 %. See Table above. Non Members /Not Sure N =142 The response rate for non - members /not sure was quite low. Nonetheless The Center does host non - member and community events so consideration of this information is worthwhile. In areas in which non - members or community members are likely to be involved, special events and programs (100 %), information /resources (100 %), classes (96 %), performance groups (90 %), groups and clubs (90 %), and volunteer activity (88 %), satisfaction rates were high among respondents. Former Members N =137 The satisfaction rate of former members was slightly lower than either the non - members or members. Among the former members groups and clubs ranked the highest with a 100% satisfaction rating, followed by special events and programs with 93 %, classes with 89 %, and performance groups with 85%. The lowest scoring program area was special membership programs with a 68% satisfaction rating. 10 Question 8 What programs and services would you like the Senior Center to offer? N =408 QUESTION #8: PROGRAM RECOMMENDATIONS: CATEGORIZED AND RANKED RESPONDENT PREFERENCES Rank Color First Second Third Forth Responses to question 8 were grouped according to topic, such as art, computers and technology, and fitness. For the purposes of tabulation, fitness and dance were combined into a single category called fitness. In addition, recommendations falling into the areas of art, culture, history, literature, music instruction, math, science, political science, writing, religion, language, and other similar subjects were combined into a category called liberal arts. Collectively, respondents' most frequent programming recommendation was for classes in the liberal arts (36 %). This was followed by recommendations for programming focused on fitness (19%), computers and technology (14%), wellness (5 %), and handcrafts and groups and clubs each with 4 %. To provide more specific information that would facilitate program planning targeting particular groups of older adults, respondents were divided into major categories of members, former members, and non - members /not sure. When the number of respondents in each major category was large enough, the respondents were further subdivided according to gender and age. 11 Computers Respondent Group Liberal Art and Fitness Handicrafts Groups and Wellness Technology Clubs Former Members Wn N=45 18% 16% Non - Members /Not Sure N =46 1226% 22% 24% Members Women < 32339'a 10% 30% 10% 12% 10% 69 N=98 Members Women q0% 15% 18% 8% > 69 N =106 Members Men < 69 N =31 589'0 6% 13% Members Men > 69 N=40 28% 8% 15% Members Miscellaneous 32% 20% . ,:. 15% 12% Respondents N =42 Rank Color First Second Third Forth Responses to question 8 were grouped according to topic, such as art, computers and technology, and fitness. For the purposes of tabulation, fitness and dance were combined into a single category called fitness. In addition, recommendations falling into the areas of art, culture, history, literature, music instruction, math, science, political science, writing, religion, language, and other similar subjects were combined into a category called liberal arts. Collectively, respondents' most frequent programming recommendation was for classes in the liberal arts (36 %). This was followed by recommendations for programming focused on fitness (19%), computers and technology (14%), wellness (5 %), and handcrafts and groups and clubs each with 4 %. To provide more specific information that would facilitate program planning targeting particular groups of older adults, respondents were divided into major categories of members, former members, and non - members /not sure. When the number of respondents in each major category was large enough, the respondents were further subdivided according to gender and age. 11 Former Members N =45 • 16 Female < 69 • 18 Female > 69 • 3 Male < 69 • 5 Male > 69 • 3 Did not specify age /gender Former members were analyzed as a group. The top three requested program areas were liberal arts (40 %), computers and technology (18 %), and fitness (16 %). Insofar as computers are concerned, requests ran from "really basic" to help with understanding Facebook, tablets, Whones, and non - standard computer programs. Interestingly, five of the eight computer class requests came from women over 69 years of age. Fitness requests included everything from line dancing and pilates to free yoga and evening and Saturday classes. Non - Members /Not Sure N =46 • 21 Female < 69 • 11 Female > 69 • 4 Male < 69 • 5 Male > 69 • 5 Did not specify Gender and /or Age As with former members, respondents from the non - members /not sure category were analyzed as a whole. Liberal arts type classes were the most frequently suggested programs (26%). Fitness, and computers and technology came in second (24 %) and third (22%) respectively. People interested in fitness opportunities mentioned yoga, zumba, pickle ball, walking teams, fitness area access, and exercise programs targeting men. Once again a majority of the people who recommended computer and technology programming were women over the age of 65 years. Overall, people in this category wanted to learn how to develop websites, work with photos, use new technology, and obtain basic information on the use of computers. Members N =317 • 98 Female < 69 • 106 Female > 69 • 31 Male < 69 • 40 Male > 69 • 1 < 69 transgender • 41 Did not specify Gender and /or Age Due to the size of this group, it was broken down into five subgroups for a more detailed analysis: females and males < 69; females and males > 69; and a miscellaneous groups which combined people who were transgender and those who did not specify gender, age, or both. Members: Women < 69 Years of Age The most frequent programming recommendation from women members less than 69 years was for courses in the liberal arts area (33 %). The second most frequently mentioned (30 %) 12 type of program by women less than 69 years was fitness. Groups and clubs (12%) was third, and handcrafts, computers and technology, and wellness tied for fourth with 10% each. When it came to dance, people were most interested in line dancing. Computer class suggestions often focused on recent technology, and in groups and clubs the focus was on book clubs and a variety of board games. Four of the ten recommendations in the wellness category involved spirituality. Members: Women > 69 Years of Age There was a great deal of variability in the recommendations offered by women members over 69 years of age. Many (40%) women recommended classes in liberal arts. Fitness classes came in a distant second with 18 %. Specific programs or equipment were requested, such as longer classes, additional weight training equipment, music (or not) in fitness areas, and line dancing. A few comments were affirmations of current programs. Computers and technology represent the third most frequent (15%) program recommendation within this age group. Again, there were requests for advanced training and training on new technology. In addition, respondents are interested in having both PCs and iMacs available at The Center. Finally, wellness programs were recommended by 8% of this age group. Suggested topics ranged from self -help, to nutrition, general health and wellness topics, dementia, grandparenting, and diabetes. Members: Men < 69 Years of Age Liberal arts classes were the favorite among men members less than 69 years of age (58 %). The total number of recommendations in other areas ranged from 13% for groups and clubs to 6% for computers and technology. Members: Men > 69 Years of Age As with the other groups discussed so far, the majority of recommendations from male members >69 involved the liberal arts (28 %). Fitness programming was recommended by 15% of the respondents and computers and technology 8 %. Eight percent (8 %) suggested expanded hours of operation into the evening and weekend hours. Members: Miscellaneous • < 69 transgender • Did not specify gender and /or age Suggestions for liberal arts programming once again was most frequent recommendation with 32% of the respondents in this group endorsing them. Computers and technology were recommended by 20% of the respondents. These recommendations included requests for instruction on computer apps, PCs, and Photoshop software. Fitness and Handicrafts each were recommended by 15% of the respondents. Groups and Clubs received a few suggestions as well (12 %). 13 The 317 members who responded to question eight (8) also provided miscellaneous and organizational suggestions, and information related to services and volunteer programs. Some respondents just wrote to note that they had no suggestions. The most frequent member recommendation was to expand operational hours on weekends and weekday evenings in order to accommodate "working seniors." Increasing diversity was the second most frequent recommendation. Respondents particularly were interested in expanding opportunities for intergenerational programming for youth and younger seniors, and also to minorities and members of the GLBT community. Several facility changes were suggested indicating that at least a few people feel The Center is too formal and needs to be "more inspiring. Bright /cheerful /more inviting." Question 9 In your opinion, what would be the most effective way to promote the Senior Center? All Respondents N= 964 RECOMMENDED PROMOTIONAL METHODS: ALL RESPONDENTS Promotional Method Percentage Newspaper Articles about Programs 59% Program Guide 41% Email Newsletter 29% Television Commercials 24% Radio Programs 18% Newspaper or Magazine Ads 16% Public Presentations 13% Other 12% Online Advertisements 10% In the table above, the top four choices for effective promotion are newspaper articles about programs taking place at The Center (59%); the quarterly Program Guide (41 5vo); an e-mail newsletter (29 %); and television commercials (24 %). Current promotional methods appear to be on target when compared to respondent recommendations. We are working to develop the means to distribute an e-mail newsletter and our Program Guide distribution continues to expand. We are in the process of developing a new commercial for broadcast and editorial features by Center members continue to appear in the Iowa City Press Citizen as a regular feature. In side comments, twenty -four participants remarked upon the value of personal contact and word of mouth when it came to promotional effort. These folks felt current members might provide the best advertising available. However as one respondent pointed out, word -of -mouth "is more of a result than a cause." 14 Question 10 Do you own or have access to a computer for your personal use? N =1076 An overwhelming majority (87 %) of respondents have access to a computer for personal use as compared to those who have no computer access (13 %). Question 11 The Senior Center plans to update the computer lab. Please indicate which type of computer you would prefer to have in the lab. ❑ Windows PC ❑ Apple /Mac ❑ No Opinion 1076 (93 %) of respondents answered this question. A majority of respondents to this question (41 %) indicated a preference for Windows PC. Apple Mac came in a distant second (24%), and many respondents (31 %) indicated that they had no opinion on the matter. Several people indicated a desire for instruction using a variety of formats, such as iPads, iPhones, and Kindle. Others suggested the computer lab offer both Mac and PCs so people could work on the type of computer that is available to them at home. Question 12 Have you ever visited any of the Senior Center websites? Please check Yes or No. Website Yes No Main Website www.ICeov /senior 37% 63% Facebook Page www. facebook .com /iowaCitySeniorCenter 3% 97% Youtube Channel www.youtube.com /user /lowaCitySCTV 4% 96% The intent of question twelve (12) was to measure awareness of The Center's on -line presence. The data indicates that at best, awareness of The Center's on -line presence is quite limited. 15 Question 13 The highest level of education completed Academic Attainment Percent 12 Years or Less 8% Some College 19% Bachelor's Degree 27% Graduate or Professional Degree 47% Nearly three quarters of the respondents have an undergraduate or graduate degree. Twenty - seven percent (27 %) have some college or below. Question 14 What is your gender? Gender Percent of Respondents Male 28% Female 72% Transgender < 1% The majority of respondents were women (72 %); 28% were men; and <1% transgender. Question 15 Which of the following categories fit your household's annual income level? Household Income Level Percentage of Respondents $10,000 or less 4% $10,001 to $20,000 12% $20,001 to $30,000 12% $30,000 to $50,000 23% $50,000 or more 49% Nearly half of the respondents who answered this question fall in the highest income category. Twenty -eight percent (28 %) have a household income < $30,000 /year. 16 Question 16 Where do you live? Location Percentage Iowa City 76% Coralville 10% Unincorporated Johnson County 9% Other 2% North Liberty 2 - University Heights 2% In addition to the locations noted on the above table, in written comments three (3) or fewer respondents indicated they resided in each of the following communities: West Branch, Riverside, Hills, Lone Tree, Oxford, and Tiffin. Question 17 What is your age? Age Percentage Less than 50 < 1% 50 -59 years 7% 60-69 years 34% 70-79 years 34% 80-89 years 21% 90+ 3% Sixty -eight (68 %) of the respondents are between the ages of 60 and 79. Eight percent (8 %) are less than 59, and 24% are over 80. Question 18 What is your race? Please check all that apply. Race Percentage White, Caucasian 97% Hispanic or Latino 1% Other 1% Native American, Alaska Native 1% Asian American, Pacific Islander < 1% Black or African American < 1% The overwhelming majority of respondents indicated that they were white (97 %). Minority representation is very low. In written comments Argentine, Mediterranean, mixed, Euro- American, Irish - American, and Jewish were all listed. 17 Question 19 Who lives with you in your household? Check all that apply. Living Arrangement Percentage Spouse or significant other 53% I live alone 41% Child 6% Other family members 3% Non - relatives 2% Grandchild < 1% Forty -one percent (41 %) of respondents live alone. The most frequent living arrangement is to live with a spouse or significant other (53 %). The respondent, or the respondent, spouse or significant other may or may not be in a blended household with a child (6 %), other family member (3 %), non - relative (2 %), or grandchild (< 1 %). Question 20 Comments N =264 Question twenty (20) was an open -ended question soliciting remarks the respondents wished to offer. Because there was little variation in the remarks, for the purposes of analysis all respondents will be considered as a single group. Strengths Identified There were approximately three and a half times more strengths (N =137) than weaknesses (N =38) identified by respondents. Strengths were presented from two perspectives. Respondents remarked about how The Center supported the community, and about personal benefits. Respondents described The Center as "a great asset to Iowa City" and "an outstanding community organization." One person remarked, "The senior center is one of the highlights of Iowa City for retired people. It is a great model for the state and area. The location, administration, and especially the personnel and instructors are very competent." Another cited The Center as "one of the reasons we stayed in Iowa City area after retirement." Other respondents commented upon The Center's role in helping them acclimate to a new home environment. One person said, "When I first moved to Iowa City, the senior center was a great place to learn about available services. Thank you!" Another said, "I am new to the area, and the Center has made a significant, positive difference in my integration here. Bravo, and keep up the good work!" 18 Other strengths identified were more general in nature. For instance: • I love the center and plan my week around it. The staff is great. The classes are great. The facility is attractive. • The Center provides so much in atop quality manner and is forward looking. Thank you for accepting member input that is part of the great program here. • The senior center is a great resource and value. So glad to be a member. • /can't tell you how lucky I feel to have access to our Senior Center. The programs are varied and many. Thank you. People who do not use the Center on a regular basis also noted strengths related to The Center's operation. Respondents with competing demands on their time often indicated a desire to use the services offered in the future. For example, it was common for a working person to say something like, "I love the senior center! I cannot wait to retire so I can participate in new horizons and yoga + fitness classes." Others complimented programming and cited declining health as the reason they were not active participants. 1 am proud of the senior center and continue to promote it to any new person that I meet and is looking for activities. 1 gained much from attending the programs, classes, and other activities. 1 only wish that my health and age did not prevent me from going anymore. Weaknesses Identified The most frequently identified weakness was parking. About eight (8) people felt the parking was inconvenient or expensive or inconvenient and expensive. As one person put it, "The senior center is great but the parking is bad." Someone else said, "It is difficult for older people to park in a ramp and expensive." One person indicated a desire for an increase in handicapped parking. Shortcomings related to the facility were mentioned seven (7) times. The current location was noted as being "not convenient" three (3) times. The remaining remarks referred to the decor. Comments focused on interior design, uncomfortable furniture, and inadequate lighting. The Center was also noted as not being "easily accessible." Fees were identified as a weakness six (6) times. A couple of respondents felt the fees for non - Iowa City residents were high. As one of the respondents indicated, "We thought the fee for Coralville a bit high as we are only in this area half -time. How about a fee level for snow birds ?" One person wished "all the programs were free!" Yet another commented upon the difficulty a low- income individual might have participating in some of The Center's fee -based programming. One weakness identified has more to do with social attitudes than The Center, and those are negative attitudes towards aging and their impact upon Senior Center participation. One respondent stated, "It would be nice if you could attract more people younger than mid 70's." Another said, "I do think the Center still has an old feel to it. I think a lot of young seniors still feel they are too active to participate in the Center's activities." Other weaknesses mentioned by more than one respondent involved an unwelcoming atmosphere and the need to expand the hours of operation to increase access to programs and services and to provide staff support while the facility is open. 19 Programming Recommendations Recommendations varied considerably. There numerous recommendations for group activities that would incorporate a social element, and at times an intergenerational one too: • Football game watching parties • Family movie nights • Family weekend pot lucks • Bowling league • Basketball league or team • The Center 5K run or walk • The Center road club • The Center RAGBRAI team Recommendations for outreach included offering programming in Coralville, North Liberty, Tiffin, and communities that "have no senior centers." Other suggestions include, "more promotion targeted at 50+ academics and professionals," a "review of resources available for low- income and minority elderly," and including representatives of minority groups in program planning and development. Improved promotion through the local papers, television, and e- mail were also recommended to in order to increase outreach into all segments of the community. At times recommendations contradicted each other. For instance, one respondent felt a new facility would be enjoyed by more people. Specifically, an "easy to access, one floor building on the outskirts of town with free parking, and a mini park." In contrast someone else said, "Please resist any attempt by the city to relocate the Center's activities. Its central location accounts for its vitality." Classes offered at the Center received a number of individual recommendations. • Offer afternoon or evening exercise classes • More weekend hours • Individual coaches available to get one started in the fitness rooms • Smaller class size • More frequent evaluation of classes • Video class • Art classes • Pet Training • Fitness classes • Classes that meet for one time only 20 Discussion of Findings In the following paragraphs, seven prominent topics drawn from the findings of the survey will be presented for further discussion. Specifically: 1) Time as a barrier to participation; 2) Expanded hours of operation; 3)Diversity; 4) Participant benefits; 5) Program satisfaction and recommendations; and, 6) Operational strengths and weaknesses. Time as a Barrier to Participation Three of the top five barriers to participation relate to personal time availability: If I had more time; If I was not working; If programs were offered during evening or weekend hours. Written comments throughout the survey reinforced lack of time as an obstacle to participation. It is quite obvious people are busy with their families, jobs, community, church, volunteer activities, and as caretakers. As one busy grandmother noted, "I have obligations to grandchildren which at times keeps me occupied and not always available to come to the Center's scheduled events." Expanded Hours of Operation A respondent recommendation for addressing the issue of time that appeared across all questions was to expand hours of operation to weekends and evenings. One person summed it up by saying, "The programs you offer are good /diverse I would like to see hours that better accommodate all of us'working seniors'." One person asked for the "gym to be open more on weekends" and to have "tai chi in the evenings." Another mentioned a desire for a group or club that meets on Sunday evenings and others were less specific saying "more classes geared for later pm evening hours." Some people would like to use The Center on evenings and weekends to establish the social contacts that are so important to positive aging. According to one respondent The Center could help resolve issues of loneliness. "Extended hours really imp(ortan)'t. Those of us (ME) without family and /or close friends nearby find the weekends and winter evenings lonesome." Other respondents were quite specific in their requests. A person asking for expanded weekend hours said, "The best times for me to come to the Center are Saturday and Sunday afternoons when it's CLOSED." Someone asking for expanded evening hours indicated a need to "do more at night," and cautioned us not to assume "seniors can't go out at night." Specifically, people wanted classes offered, access to fitness areas, and access to the mezzanine. Expanding operational hours is likely to increase the availability of The Center to community members, but according to the survey results, expanded hours of operation will be of little avail without making quality classes, programs, activities, or events of personal interest available during these hours. In fact, having a program of interest was identified as the primary attraction to The Center and the absence of a program of interest was the third most frequently cited barrier to participation. It appears the two must go hand -in -hand. 21 Diversity The demographic information shows that males, individuals with an annual income less than $30,000 /year, ethnic minorities, and people with less than a four year college degree are underrepresented among the respondents. The average survey respondent was a white female between the ages of 60 and 79 years. She holds a professional or graduate level degree and lives in Iowa City with a spouse or significant other. She has been a member of the Senior Center for one to five years and visits anywhere from three times a week to less than monthly. Respondents to the survey commented on the lack of ethnic, socioeconomic, and age diversity at The Center, as well as the need for less academically oriented senior participants, at various points throughout the survey. When it came to age diversity they were interested in expanding opportunities for intergenerational programming for youth and younger seniors. People said to "inject youth into the programming" and suggested bring your grandchild to The Center Day, programming to attract "more ...50 -60 year olds," and having more programs that "pair elders with children." Addressing age diversity is far more complicated than just sponsoring a few intergenerational programs. Some of the biggest problems are common stereotypes associated with aging. Someone described his or her feelings in the following way, "1 am 62 most of my friends would never consider going to a 'senior' center because of the connotation and what they believe it represents." A less tactful person expressed his or her point -of -view this way, "There are too many grouchy old geezers in the Senior Center!" The underrepresentation of younger seniors, as well as minority participants, less academically oriented seniors, and seniors from surrounding communities, were all included in the remarks of one person. We need to attract more minorities and to have more appeal to the less academically oriented senior. To reach Coralville and combat the '1 don't want to hang out with old people' stereotype.... Baby boomers seem to think it would be like socializing with their parents. 1 respond 'your parent's generation is dead. We are seniors. Face it. "' Clearly, ageism is alive and well in Iowa City. There were only a few personal comments related to socioeconomic disparities, but they were noteworthy. One person described The Center as "clickish." Another person went in to more detail: Try to develop an atmosphere where everyone feels welcome. When I have to come over 1 feel POOR. Many things cost and we are asked to claim poverty and permission to extend the fee etc. Poor people (at least me) do not feel welcome when the rich rule most of the events /activities nor are people friendly to anew face. They sometimes act as you are an alien dropped out of the sky because they do not recognize you as one who belongs. It can be very off - putting for most to return and try again. 22 A remark like this is very concerning when creating a welcoming and inclusive atmosphere is a major organizational goal. Expanding the diversity of the membership was included as a primary goal in The Center's 2010- 2015 Mission Statement and Goals. The Steering Council and Membership, Program, and Community Outreach Working Committees have been working with staff to address issues related to diversity and sponsoring programs to promote multiculturalism and bring new groups into The Center. Recently a new working committee was formed that will focus its attention on diversity issues exclusively. The survey results highlight many of the issues that need to be addressed in the community and within The Center. Participant Benefits Many of The Center's events are free and open to the public. Responses to question six (6), which asked about participation benefits, suggest that both members and nonmembers who participate in programming obtain benefits from their involvement. Nonetheless, benefit ratings identified by members only are slightly higher. For members the top five benefits were learning new things, keeping their mind active, obtaining needed information, making friends, and gaining a sense of belonging. These five averaged an 89% agreement rating. The written comments of members only respondents conveyed the importance of social and emotional benefits of participation quite clearly. As one respondent stated, "It has improved my self- esteem and in a wonderful way has connected me to the community (through classes and activities) so has improved my mental health and relieved the sense of isolation I sometimes have." Another person stated that as a result of participating at The Center, " 1 developed a happier attitude about aging." Social themes were common. Numerous people mentioned "social interaction" and "personal contacts" made at The Center. One person remarked, "I have met lots of new people and enjoyed and learned many new things, I feel welcome whenever I come to the center." Others talked about becoming "familiar with more faces in the community," and enjoying "the small town friendliness of the Center." Newcomers commented on the value of The Center. One indicated that the presence of The Center made him or her "feel positive as a newcomer to IC that the community values seniors." Another stated that being a new participant "has enabled me to immediately meet new men and women with whom I have common interests." Respondent comments relayed quite a bit of information related to cognitive skills. People indicated they were learning new information and skills, sharing personal talents, and had "regained skills set aside many years ago." People mentioned literature, art, music, math, foreign language, computer science, and movies. As one person said, "It is a place to expand my knowledge." 23 Volunteers expressed satisfaction in sharing their knowledge with others as teachers and the pleasure of engaging in conversations with interested persons. Others remarked that "volunteering there has given my time and life more structure...." and the ability to help others. Volunteering can provide purpose and meaning to life; a way to contribute to the community after leaving the workforce. The most frequently mentioned resource or service enjoyed by the respondents was the Senior Health Insurance Information Program (SHIIP). This program offers free insurance counseling to help seniors select prescription insurance plans, resolve insurance issues, and deal with other insurance related matters. It is a very popular program. Other services, such as the legal counseling, Visiting Nurse Association, tax preparation, and alternative health care, also appear to be important to the respondents. Notably, these programs are open to all members of the adult community. While several people mentioned their intention to participate in a fitness activity, others mentioned their enjoyment of particular classes or fitness rooms. One responded summed it up this way, "Fitness classes have been important to me. The center provides a structured way to keep physically active at any level of ability." Programming: Satisfaction and Recommendations Between 94% and 98% of current members indicated that they were well satisfied with the program options they choose. In written comments people praised the fitness facilities, parking, library, and wireless access. One person cited "a nice variety of classes, programs" and another said, "Events I attended and services I've used have been well run; people professional and friendly." Program recommendations were examined closely. Overall, the most requested classes are in the liberal arts. This is followed by fitness classes and classes in computers and technology. There is a slight variation in preference when the respondents are separated by membership status, sex, and age. Most respondent comments related to programming were positive. For instance: • "I think the Center offers a tremendous variety of services." • "So many fine and interesting programs offered here. Can't think of more!" • The services you offer are great." • "You already do a good job, have no suggestions" • "Continue with the wonderful fitness emphasis." • "I think that you offer an AMAZING number of varied classes, etc." • "I think everything is great." • "The programming is varied and creative, Keep it up!" There were several recommendations for programs and group activities that include a prominent social element, such as family weekend potlucks or football game watching parties. 24 Operational Strengths and Weaknesses Strengths identified by respondents far outnumbered weaknesses. Most see The Center as an asset to the community or themselves. They mentioned The Center's role in decisions about their retirement location and how it helped them become integrated into the community. Others noted such things as quality programming, a quality facility, and their good fortune to be here. For example: "I love the center and plan my week around it. The staff is great. The classes are great. The facility is attractive." Numerous working seniors mentioned their desire to enroll in programs when they retired and classes become available. The most frequent weaknesses identified had to do with parking, the cost of parking fees, and the amount of non -Iowa City resident fees. Comments were made about the availability of the low- income scholarship program, the quality and academic level of some instruction, class size, and inadequate promotion of classes and events. Some people wanted "more 'serious' courses or sessions with higher expectations of us...." and "more traditional 'academic' courses." Others wanted more craft classes. The use of video presentations for class presentations (e.g. The Great Courses series) was encouraged by one person and another cautioned not to become too reliant upon them. A lack of sufficient outreach programming and services was also mentioned as a weakness. Respondents suggested that Center programming reach farther out in to the community, specifically into retirement communities, to homebound seniors, Coralville, North Liberty, and other areas that "have no senior centers." Respondent remarks related to participant fees for non -Iowa City residents and outreach into communities that "have no senior centers" suggest that there might be a lack of understanding among community members of the funding streams that support The Center's operational expenses, or in applicable instances, the existence of the Senior Center Low - Income Scholarship Program. Computer Access Despite a remark about seniors not needing to be "hooked up all the time," survey responses indicate a majority of respondents have access to a computer. A few respondents said that they have access, but "use (it} as little as possible," "cannot operate it" or "sometimes... could use help." Others have access, but it is at a family member's or public place such as the library, Senior Center or University of Iowa. It is important to note, that of all the surveys returned only around five (5) indicated an aversion to learning about computers or other technology. As one person put it, "I do not plan to get one any time soon!" The interest in computers and technology is evident in the large number of requests for classes in that area. Respondents requested everything from mentoring and the most basic computer classes to webpage design and film editing. Skill levels may vary, but computers and other technology are becoming an inescapable fact of daily life; especially for older adults who wish to connect with younger members of their families or explore options available on the internet. For many, instruction will be the key to success when it comes to using this technology. 25 Respondents to the survey were woefully unaware of the Senior Center's websites and Facebook page. This limits their effectiveness as communication tools. Considering the interest in computer and technology classes and the lack of knowledge of Senior Center websites and Facebook page, it is to our advantage to offer classes in these areas and promote the websites and Facebook page so they can be used for effective communication with participants and other community members. The ability to use e-mail and Facebook for announcements and deliver the quarterly Program Guide electronically would enhance efficiency and provide significant cost savings. Recommendations for Future Action The results of the survey will be forwarded to the members of the Senior Center Commission and the participant based Membership, Program, Community Outreach, and Diversity Working Committees, and Steering Council. After review and discussion of the results of the survey, members of the Commission, Working Committees, Steering Council, and Center staff will collaborate to develop a plan of action to address the issues identified and help the Center realize the goals and values articulated in its Mission Statement and Goals 2010 -2015. 26 ter IOWA CITY/JOHNSON COUNTY SENIOR CENTER June 7, 2013 Dear Friends of The Center: APPENDIX A We need your advice. We value your opinion. We appreciate your ideas. We want to make The Center the best it can be. Enclosed is a survey created for members and friends of The Center. Your participation is voluntary and all responses are confidential —we don't even ask for your name on the survey. Findings from the survey will be shared with the public. The survey will take most people less than 10 minutes to complete and will provide important information for the ongoing operation of the Senior Center. All of the information you provide is important. It will help us plan future programs and services that can benefit the community. Please take a few minutes to fill out the survey and return it in the self- addressed and stamped envelope that has been provided for your convenience. We would greatly appreciate a prompt response, and ask that you please return the completed survey no later than July 13, 2013. Asa small token of our appreciation, bring the enclosed coupon, I Mailed in My Senior Center Survey! to the reception desk at The Center and you will be given a FREE GIFT! Gifts will be available between June 15 and July 13. On behalf of the Senior Center Steering Council, Working Committees, and staff, thank you in advance for taking the time to complete and return this survey. Your support in this endeavor is appreciated. Please feel free to add any information you think we should know —even if we didn't ask a specific question about it. We look forward to hearing from you! Sincerely, Ina Loewenberg, Chair Senior Center Steering Council �mo(� mfuj-9 Kathy Mitchell, Vice Chair Senior Center Steering Council PROMOTING OPTIMAL AGING FOR JOHNSON COUNTY 28 SOUTH LINN STREET, IOWA CITY, IOWA 52240 • 3 19- 356 -5220 a WWW.ICGOV.ORG /SENIOR Accreditd by rCW National Institute of Senior Centers APPENDIX A 1. Are you a member of the Senior Center? ❑ Yes ❑ No, but I used to be ❑ No, never ❑ Not sure 2. How long have you been, or were you, a member of the Senior Center? ❑ 1 year or less ❑ 1 -5 years ❑ 5 -10 years ❑ More than 10 years ❑ Not applicable 3. What made you decide to come to the Senior Center the first time? Check all that apply. ❑ Interested in a class, program, ❑ A friend or family member invited activity, or event me ❑ Wanted to keep active ❑ Wanted to volunteer ❑ Curiosity ❑ Not applicable ❑ Wanted to meet new people ❑ Interested in facilities (e.g. exercise, computer, pool room) 4. On average, how often do you come to the Senior Center? Check only one. ❑ 4 -7 times per week ❑ 1 -3 times per week ❑ Less than monthly ❑ Never 5. Complete the following sentence: I would come the Senior Center more often if... Check all that apply. ❑ I had more free time. ❑ I knew more about what the ❑ The Center offered something Senior Center offered. that interested me. ❑ Programs were offered during ❑ It was easier to park. evening or weekend hours. ❑ My health was better. ❑ Fees were lower. ❑ 1 was not working. ❑ I was older. ❑ It was not called a "Senior" ❑ It was in a better location. Center. ❑ The content and quality of the ❑ The staff was friendlier or more programs was improved. helpful. ❑ 1 felt more welcomed. ❑ I had better transportation ❑ The available equipment (fitness, options. computers, etc.) was better. ❑ No recommendations. Other: 2 6. Please indicate the extent to which you agree with each of the following remarks by circling the corresponding number: Since I began participating at the Senior Center I have... Strongly Agree Disagree Not Agree Disagree ` Applicable Made a new friend(s). 4 3 2 1 0 Gained a sense of belonging. 4 3 2 1 0 Enjoyed a more active social life. 4 3 2 1 0 Become more relaxed. 4 3 2 1 0 Kept my mind active. 4 3 2 1 0 Learned new things. 4 3 2 1 0 Developed a more positive 4 3 2 1 0 outlook. Improved my diet. 4 3 2 1 0 Started a regular fitness 4 3 2 1 0 program. Maintained or increased my 4 3 2 1 0 physical stamina. Maintained or improved 4 3 2 1 0 my strength. Maintained or improved 4 3 2 1 0 my balance. Visited my doctor 4 3 2 1 0 less frequently. Obtained information I needed. 4 3 2 1 0 Received health care. 4 3 2 1 0 Received tax 4 3 2 1 0 preparation assistance. Learned about current events 4 3 2 1 0 Other ways you have benefitted: W 7. The following table includes a list of programs, classes and activities offered by The Center. Please circle the appropriate number to indicate your level of satisfaction with each Senior Center program, class or activity. Very Satisfied Dissatisfied Very Never Activity Satisfied Dissatisfied Participated Classes (e.g. literature, computer, foreign language, art, fitness, craft) Groups or Clubs (e.g. cards, billiards, bowling, Singles Group, hiking) Performance Groups (e.g. New Horizons Band, SSRO, Dance Team, Voices of Experience) Volunteer Activity (e.g. SCTV, building supervisor, quitter, library, computer mentor) Special Events or Programs (e.g. art exhibits, concerts, lectures, plays, poetry readings) Information /Resources (e.g. Medicare counseling, tax preparation, advance care planning, legal counseling) Participant Leadership (e.g. Steering Council, Membership, Program, or Community Outreach Committees, instructor; activity leader) Special Membership Programs (e.g. member appreciation events, scholarship program, discounted parking program) Comments 4 3 2 1 0 4 3 2 1 0 4 3 2 1 N 4 3 2 1 0 4 3 2 1 N 4 3 2 1 0 4 4 3 2 1 3 2 1 0 A 4 8. What programs and services would you like the Senior Center to offer? 9. In your opinion, what would be the most effective way to promote The Center? 11 Newspaper articles about programs, events, or participants ❑ Senior Center Program Guide ❑ Television commercials ❑ Public presentations about the Senior Center ❑ Radio programs or announcements ❑ Online advertisements ❑ Email newsletter ❑ Newspaper or magazine advertisements ❑ Other 10. Do you own or have access to a computer for your personal use? ❑ Yes ❑ No 11. The Senior Center plans to update the computer lab. Please indicate which type of computer you would prefer to have in the lab. ❑ Windows PC ❑ No Opinion ❑ Apple /Mac 12. Have you ever visited any of the Senior Center websites? Please check Yes or No. Website Yes No Main Website www.lCgov.org /senior Facebook page www. facebook .com /lowaCitySeniorCenter Youtube Channel www.youtube.com /user /lowaCitySCTV 5 All Your Responses are Voluntary and Anonymous We do not ask for your name. 13. The highest level of education completed: ❑ 12 years or less ❑ Some college ❑ Bachelor's degree ❑ Graduate or professional degree 14. What is your gender? ❑ Male ❑ Female ❑ Transgender 15. Which of the following categories fit your household's annual income level? ❑ $10,000 or less ❑ $10,001 - $20,000 ❑ $20,001 430,000 ❑ $30,001 - $50,000 ❑ $50,000 or more 16. Where do you live? ❑ Iowa City ❑ Unincorporated Johnson County ❑ Coralville ❑ North Liberty ❑ University Heights ❑ Other: Comments: 17.What is your age? ❑ Less than 50 ❑ 50 -59 years ❑ 60 -69 years ❑ 70 -79 years ❑ 80 -90 years ❑ 90+ 18. What is your race? Please check all that apply. ❑ Native American, Alaska Native ❑ Asian American, Pacific Islander ❑ Black or African American ❑ White, Caucasian ❑ Hispanic or Latino ❑ Other 19. Who lives with you in your household? Check all that apply. ❑ 1 live alone ❑ Spouse or significant other ❑ Child ❑ Grandchild ❑ Other family members ❑ Non - relatives Thank you very much for your support! ,3 Accredited by fv= National Institute of Senior Centers Please bring this coupon to The Center's front desk between June 15 and July 13 to redeem it for your FREE GIFT! I Mailed in My Senior Center Survey! The Center IOWR CITY /JOHNSON COUNTY SENIOR CENTER ^r � CITY OF IOWA CITY PROMOTING OPTIMAL AGING FOR JOHNSON COUNTY 28 SOUTH LINN STREET. IOWA CITY. IOWA 52240 • 31 9-356 -5220 • WWW.ICGOV.ORG /SENIOR Accredited by rx= National Institute of I Mailed in My Senior Centers Please bring this coupon to The Center's front desk between June 15 and July 13 to redeem it for your FREE GIFT! Senior Center Survey! T he Center IOW. CRY /JOHNSON COUNTY SENIOR CENTER ^r � IN CITY OF IOWA CITY PROMOTING OPTIMAL AGING FOR JOHNSON COUNTY 28 SOUTH LINN STREET, IOWA CITY, IOWA 52240 • 31 9- 356 -5220 • WWW.ICGOV. ORG /SENIOR Accredited by Incoa National Institute of Senior Centers Please bring this coupon to The Center's front desk between June 15 and July 13 to redeem it for your FREE GIFT! I Mailed in My Senior Center Survey! 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