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Home My WebLink AboutWS. Public Safety Calls for Service Item: WS. PRESENTATION TO FOLLOW: By: Tom Jones, JECC Executive Director Dustin Liston, Iowa City Police Chief Scott Lyon, Iowa City Fire Chief CITY OF IOWA CITY 410 East Washington Street Iowa City, Iowa 52240-1826 (3 19) 356-5000 (319) 356-5009 FAX www.icgov.org Public Safety Calls for Service Overview City Council Work Session March 19, 2024 JECC 911 2,.kc S'iunl� •F'ir •rT15 Joint Emergency Communications center (JECC ) Overview TDM JONES EXECUTIVE DIRECTOR JECC 911 Outline for Discussion JECC High Level Overview JECC Governing Board JECC Advisory Committees Emergency Medical Dispatch/Medical Director Dispatcher Training Calls for Service Assignment 911 or 988 Response 5-Year Phone Call Volume Comparison 5-Year CAD Calls For Service Comparison JECC oil JECC Nigh Level Overview Executive Director Operations Manager Systems/Network Analyst 3 - Shift Supervisors 27 - Dispatchers Serving nearly 152,854 residents (2020 US census) and visitors, the JECC provides 911 and dispatch services for all public safety agencies in Johnson County, Iowa. Those agencies consist of 5-law enforcement agencies, 15 fire departments and 1 county-wide ambulance service. We also work very closely with the University of Iowa PD. The JECC also works with Federal, State and other local public safety agencies including our bordering county partners. The JECC radio system supports approximately 967 public safety radios and approximately 500 non- public safety radios along with connectivity to the SARA network which shares resources with approximately 23 counties spanning from Des Moines to Davenport and as far north as Waterloo and Dubuque, )ECC Oil J ECC Governing Board AA%, -5N11W-F: kv5 7-member Policy Board farmed in November 2047; when the )ECC 28E was signed by all member entities. The Policy Board approves the operational budget, resolutions and provides direction to the Executive Director who carries out the day to day operations of the association. Current Policy Board members are: Meghan Foster - Chairperson (Coralville) Chris Hoffman —Vice Chair (North Liberty) Royceann Porter— (Johnson County) Laura Bergus— (Iowa City) Brad Kunkel - (Johnson County) Shawn Harmsen - (Iowa City) ioave Wilson - (EMA Commission) JECC Oil JECC Advisory Committees . ..:. .. 5 User Advisory Committee (UAC) — Comprised of end user agency representatives as defined in the JECSA Bylaws. The UAC and JECC Staff work together on standardized policies and procedures for the dispatch services that we provide to all user agencies. Recommendations from the UAC are brought to the Policy Board by the Executive Director as necessary. Emergency Medical Dispatch (EMD) Review Committee - The EMD Review Committee discusses and reviews general compliance of our Emergency Medical Dispatching and assists with new policy development and reviews and revises current policy. The Johnson County Medical Director is also part of this committee as they serve as the medical director for the JECC. Emergency Medical Dispatch/ 1feeoil Medical Director JECC provides a service called emergency medical dispatch. All dispatch staff are emergency medical dispatch certified and provide callers with pre-arrival medical instructions based on a standard questioning framework to determine a chief complaint and then provide a pathway to intervention before responders arrive on-scene. Staff have to recertify every two (2) years on EMD. The JECC Emergency Medical Dispatch program is also signed off on by the Johnson County Medical Director. The Medical Director is a paid position through the Johnson County Ambulance Service (J CAS) and is also appointed by JCAS. The Medical Director signs off on our procedures for providing pre-arrival medical instructions to callers before responders arrive on scene. They also authorize us to take additional steps in the pre-arrival instructions before responders are on scene; ie; advising the giving of aspirin for chest pain. JECC Oil Dispatcher Training AA%, -5N11W..:. ..v5 Dispatchers go through an approximate 6-month on the job training program before they are assigned to work on their own. In the first month, dispatchers sit through an in-house 2 week academy to learn our processes and receive an overview of our systems before they get assigned to their trainer and start working on the dispatch floor. During their first month we also try to certify new dispatchers in CPR and Emergency Medical Dispatch. New dispatchers also go to the Iowa Department of Public Safety for one-day to get IOWA Systemf NCIC certified. Within the first year of hire; all new dispatchers must attend the 44-hour ILEA Basic Telecommunicator Course in Des Moines or a regional location to get certified by the State of Iowa. New hires are monitored for approximately 6 months by a Certified Training Officer (CTO} and develop skillsets in the following categories- -Call taking -Law dispatch -Fire/EMS Dispatch ]ECC 911 Calls for Service Assignment Most calls for service originate by phone at the JECC either by a 911 call or from a call on the non- emergency "routine" line. The other way calls for service are generated is by officer initiated activity in the field. Dispatchers face challenges on almost every Call they take because we are usually receiving little information from callers who may not have firsthand information and we have to make quick decisions based on the information as it's explained to us. Dispatchers first assign a call type to the call and the information that they receive and type it into a call for service to be dispatched to the appropriate public safety agency for a response. JECC 911 911 or 988 Response AAA °.,�..W` 988 call centers are separate from the 911 dispatch center. We work with our local agencies on procedures to forward 1311 calls that meet 988 diversion criteria based an the diversion flowchart. We went live with this process on July 5, 2023. 911 calls that come into the JECC where callers are experiencing a mental health crisis are screened according to the 911/988 Diversion Flowchart and dispatched accordingly. Calls where no Exclusionary Criteria are present are forwarded to 988. In our experience we are finding that callers who are experiencing a crisis and calling 911 are in the stages of actively trying to harm themselves, someone else or are in need of immediate medical attention based on our flowchart; which requires an immediate response from law enforcement or paramedics. Locally, once responders are on scene they may request Mobile Crisis to be dispatched for an in- person response. Since the inception of 988 the JECC was one of three (3 pilot centers in the State participating in call diversion, We have only transferred 3 calls in the past months from 911 or the Non-Emergency line to 988. cnl.n rnnrrn.f.,n�narro,.nfine mllvxm9 � cnida.M,gym inv mivn wa N M,.tal Health linelW iM r wml Familyane9rcr ✓YwtM1 merMlorbeHNoral MaM r- YFIS F 'uep dalte fnlmninynaea.dminnegc� .reumr '.Calkr Maa.meai�nlmmlon I � Q canravLmmTgnerc porsetil utrrylvrtp.Lr � i Aller honaarvttureor btitl9e 1 [ '.wexary[M1e[krexna,t � 1 %tubllhy m mmem mmnshr L____�`.—_____J xwaE[ar Law FNvrtemenVE MS xo nea uc�aa�^arc L O 988'"BaseE onwhatvwYve 8X41 me,I Nnk meabnew a to dr Islkt M the 988 Llfe a mi.M be aewX wtlon fwyw. TW ammice[M131 C.IXPJ 511ppOn fpr�oSe nCXSx.nXYX nI nelvinrsRuA slmlln to Mours.WouN Fw.e M811I.tube vaWrc reXmmeua taMllnW L _J 1 Cllentwnunls[o[nn5hr1a 9B9 ryQp Tmgoiry m baieFvyonmxne 9B9 tifel ne nw_I u l mm,,nn tn.nrw Td brlallfmmmuiwatswitM1 tYi[IxcYic xa:rialixt abort ryurfiluXon Pluw Rry onL4 Xne. ]ECC 911 5-Year Phone Call Volume Comparison 98,000 e, moon �7- 75 626 78 70.000 60.000 5 5 qg 5 80.000 38,000 28,000 moan 1 81 � 1 97 � 172 0 FY14 FY28 FY21 FY22 FY23 SHG-911 Calls(Wireline•Wirelesa� •Vo1P911011s �TaKtto911 Hon-Emergency Line ■ Alarm Line 5-Year CAD Calls For Service JEC9911 Comparison 'A,�T.,Li-A..yK 110.006 100.006 190.006 IW.WO 170.[00 160,006 150,006 rY2o:9 rY2020 rY2021 M022 M023 This data is from calls for service that dispatch personnel have created in response to calls coming into the JECC on both the emergency 911 and non-emergency lines along with officer initiated activity. Multiple phone calls may he logged under the same CAD call for service if they are related to the same event. (ie: traffic accidents with multiple callers, stranded vehicle in snowstorms). 2022 Specific Crime Statistics n6gnvalMnw�N t53 1% Police Department Annual Report „fi ° rypr„ N6 3;a 34 ]'1 n% Mtn 3 3 0 0 euiYaN/areak�gx a�eng Feil%F— 151 1E 85 3t 169 [artl/M imaE IS 13 61 61 N50% Oertnm°rtl0anvyNantlalhm°l ProRM1Y 39fi4139a <O6 a11 N9M Onp . nnL.T^rT^m 13 ]1 '15 17 9 JO% rtan/ghIXnail 9 Available online at www.ic ov.or (Search "Police Annual i°rtd" SW'° 5 3 ° "I 1_” 1 % e Aape eg s 9 11 6E3% Report" on homepage 11 a ,° 0 3 0 10 SON 101 W ryn✓MiJuaiion 13 E3 15 11-ES% Accreditation °'°'""'°"M" ' 30' ♦ ae meiMrtrvaK�Tnr vraa0^e. 0 0 a 0 ma Mglilid Alan9aeY.tt. 0 0 0 0 10% e1- 16 1 g0% • Staffing VMKtab, efial 5 10 N 3 35 % 6 6 0 01� L 5 0 ;L5;� • Budget Dory E '� If3 .1 167 1. E3l .M3% saz s3s sl fix Bm ws% omr.nrma1. 's • Awards and Recognitions °11° sM " ' 1. • Statistics (CFS, Crimes, Firearms, Narcan, Use of Force, etc.) aaa.fi°�wiL�K,ta�.re,wh • Community Partnerships (mental health, street outreach) • Victim Services • Community Outreach • Animal Services Crisis Calls for Service Continuum so - so Non Police Response Police Assisted Response Police Primary Response T � IOWA CITY Ar MAXIMIZE OPPORTUNITIES MINIMIZE OCCURRENC Prevent Divert Co-Respond Stabilize & Connect Outcome Oriented : A Continuum of Responses to Crisis Calls IL Iowa City Police Department Calls for Service 2019-2023 77626 61655 64820 65581 62315 43312 40601 43974 Total CFS 11.".84 Community Generated / Officer Initiated Traffic Stop 2019 2020 2021 2022 2023 ■Traffic Stop 0 Officer Initiated 0 Community Generated ■Total CFS Iowa City Police Department Top Calls for Service Type 2019-2023 MENTAL IMPAIRMENT i 799 TR/MOTORISF ASSIST IIIIIIIIIIIIIIIE 801 DIST/DOMESTIC 807 DIST/CML DISPUTE g 7 PAPER SERVICE/WARRANT 8 5 ALARM/BURGLARY 9 6 THEFT - 955 DIST/FIGHT IN PROGRESS - 967 EXTRA PATROL REQUEST 1,010 DIST/NOISE GENERAL 1,093 OUT WITH SUB] 1,229 FIRE RESPONSE LAW 1,309 Z Sick Person 1,410 MVA/PROPERTY DAMAGE ACCIDENT 1,441 WELFARE CHECK 1,633 TRESPASS 1,641 OUT FOR INVEST/FOLLOW UP 1,653 ESCORT/RELAY 1,764 PHONE REQUEST 2,324 PUBLIC ASSISF 2,348 TR/PARKING 2,888 SUSPICIOUS/ACT/PERS/VEH 3,260 TRAFFIC SFOP 5,227 911 HANGUP 5,240 0 1,000 2,000 3,000 4,000 5,000 6,000 0 CFS Type 2023 Top Officer Initiated CFS (excluding traffic stops) INTOXICATED PEDESTRIAN 44 MVA/PROPERTY DAMAGEACCIDENT 49 TR/SCHOOL PATROL 60 TOBACCO COMPLIANCE 67 PROPERTY/FOUND 69 COURT 76 COMMUNITY POLICING 93 DIST/FIGHT IN PROGRESS 125 TR/WORK SCHOOL CROSSING 138 PUBLIC ASSIST m 220 ASSIST OTHER AGENCY 246 TR/MOTORIST ASSIST 257 ADMIN/REPORT WRITING 259 BAR CHECK 262 SUSPICIOUS/ACT/PERS/VEH 279 BUSINESS CHECK OPEN 299 SPECIAL ASSIGNME W 310 PHONE REQUEST 394 PAPER SERVICE/WARRANT 597 FOOT PATROL 779 EXTRA PATROL REQUEST 798 ESCORT/RELAY 1,034 TR/PARKING 1,209 OUT WITH SUB] 1,213 OUT FOR INVEST/FOLLOW UP 1,535 0 200 400 600 800 1,000 1,200 1,400 1,600 1,800 0 CFS Type Iowa City Fire Department EMS • Authorized by Chapter 132, Code of Iowa • Pete Georgakakos- Medical Director • Medical director means a physician designated by the service program and responsible for providing medical direction and overall supervision of the medical aspects of the service program. • Our members provide care under the Medical Director's ,-, license • Non-transport EMT (basic) service L • Tiered response with Johnson County EMS • Goal- rapid first response, stabilization, transport and advanced care Iowa City Fire Department Calls for Service 2019-2023 10000 ]8106 9000 8000 7000 / 5076 5026 6000 4638 4043 5000 3432 4000 3145 3231 2711 3000 Total CFS 5 2 EMS 2000 Fire 1000 Other Emergency O 2079 2020 2021 2(122 2073 0 Other Emergency N Fire m EMS M Total CFS z Top Ten EMS Dispatches of 30 Possibilities 20 15 10 5 1 1 1 1 1 ■ ■ ■ ■ 0 �h�� Ca\\`' \e�y •�'�`�Qo Qa\t\ aJ\o`. Jieh �c_t•`' Qa•C` .p�ecC\ J\y�o� 0� J�oo o�a� �� •tea r QyJ Situation Found 300 - - 250 - 200 - 150 - 100 - - 50 O "a Qee�e�ao�eco`�reaac��•caa�ces`' e�`ea ��`eaasS�`ea e�4`ea eo�e aaJseo�•c•Qa`��`eaaaa`e�a�esa.ea~�s oc \cam o� s�o oa reg `o Jcs `ea o� o� aQ° ocz� ce` ooze ocs� .coed �e� 0e cava a��a �Qa�o• \Jse• `Js• rce coQea o`' a`ca�\cess` QSJ hea\e, ara essao a• `ae�. �.�.e . `ae�. `hea etre C9 sj`ZIP `res worotJa`� o`ese ia`� csQe ores Baca P awe Q5• Je �ece �� ``ago avec c+ec J a`c�• �`�aa P�e�e Qes�Four P cJseQ �,oF �e P STAFF PRESENTATION CONCLUDED CITY OF IOWA CITY 410 East Washington Street Iowa City, Iowa 52240-1826 (3 19) 356-5000 (319) 356-5009 FAX www.icgov.org