HomeMy WebLinkAboutCommunications AideUpdated: August 2025 (Admin Review)
CITY OF IOWA CITY – JOB DESCRIPTION
Position Title: Communications Aide
Department: City Manager’s Office
Division: Communications
Supervisor: Communications Coordinator
FLSA: Non-Exempt
Civil Service: Yes
Pay Grade: 2
Job Number: 0204
Job Summary
Under direct supervision, greets the public, directs phone calls, responds to questions, offers
appropriate assistance, assists with internal communications and outreach to City staff, and
performs other clerical duties as assigned. Assists Communications Coordinator in management
of customer service tracking software and creates and manages content for the City’s employee
website, www.iowacity.online. Creates web content for area events and related road closures on
www.icgov.org.
Essential Job Duties and Responsibilities
The following duties are normal for this position. These are not to be construed as exclusive
or all-inclusive. Other duties may be required and assigned.
• Greets the public and provides routine information and assistance.
• Answers the phone; takes and delivers messages.
• Provides editing and content management for the City employee website
www.iowacity.online.
• Creates web content for area events and related road closure announcements for public
awareness at www.icgov.org.
• Manages customer service through the City’s online reporting system.
• Schedules meetings for City staff in City Hall.
• Assists Communications Coordinator in internal messaging to City staff.
• Helps track and maintain inventories of operational supplies.
• Connects community members including unhoused, refugees, and students to available
community resources.
• Conducts self in a professional manner which demonstrates courtesy and respect for all
community members and coworkers.
• Provides translation services, if applicable.
• Performs all other related duties as assigned.
Minimum Education, Experience, Certification/Licensure, Other
• High school education or G.E.D. or pursuit of degree and one to three months of related
experience or training; or equivalent combination of education and experience.
Experience working with the public and computer systems.
Updated: August 2025 (Admin Review)
• Must pass criminal background check.
Preferred Education, Experience, Certification/Licensure, Other
• High school education or G.E.D. and four to six months of related experience or training;
or equivalent combination of education and experience. Experience in professional
writing. Bilingual speaking ability.
Knowledge, Skills, and Abilities
• Ability to add, subtract, multiply, and divide in all units of measure, using whole
numbers, common fractions, and decimals.
• Ability to apply common sense understanding to carry out instructions furnished in
written, oral, or diagram form.
• Ability to communicate effectively with the public and staff.
• Ability to deal with problems involving several concrete variables in standardized
situations.
• Ability to read and interpret documents such as safety rules, operating and maintenance
instructions, and procedure manuals.
• Ability to reliably and predictably carry out duties.
• Ability to write and edit documents, routine reports and correspondence.
• Knowledge of basic office equipment, filing and sorting techniques.
• Skill in using computers and applicable software applications (Microsoft Office – Word,
Excel, Outlook).
Supervision
No supervision of direct reports.
Physical Demands
The physical demands described here are representative of those that must be met by an
employee to successfully perform the essential duties and responsibilities of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform
the essential duties and responsibilities.
While performing the duties of this job, the employee is regularly required to talk or hear. The
employee is frequently required to sit; use hands to finger, handle, or feel and reach with hands
and arms. The employee is occasionally required to stand; walk and stoop, kneel, crouch, or
crawl. The employee must occasionally lift and/or move up to 10 pounds. Specific vision
abilities required by this job include close vision, distance vision, color vision, depth perception
and ability to adjust focus.
Work Environment
The work environment characteristics described here are representative of those an employee
encounters while performing the essential duties and responsibilities of this job. Reasonable
Updated: August 2025 (Admin Review)
accommodations may be made to enable individuals with disabilities to perform the essential
duties and responsibilities.
The noise level in the work environment is usually moderate. Duties are generally performed in
an office setting with a controlled environment. The job requires sitting for extended periods of
time and the work may expose the employee to unpleasant social situations and significant
work pace pressure.
Iowa City is an Equal Opportunity Employer. In compliance with the Americans with Disabilities
Act as Amended, the City will provide reasonable accommodations to qualified individuals with
disabilities and encourages both prospective and current employees to discuss potential
accommodations with the employer.
Reviewed/Approved by: Geoff Fruin, City Manager (4/2024)
agree that I can perform the duties of this position with or without reasonable
accommodation.
Employee Date
________________________________ __________________