HomeMy WebLinkAboutCommunity Outreach Assistant - Immigrant & Refugee CommunitiesUpdated: August 2025 (Admin Review)
CITY OF IOWA CITY – JOB DESCRIPTION
Position Title: Community Outreach Assistant (Immigrant & Refugee
Communities)
Department: Police
Division: Support Services
Supervisor: Sergeant – Community Outreach
FLSA: Non-Exempt
Civil Service: Yes
Pay Grade: 8
Job Number: 0819
Job Summary
Under general direction, establishes and maintains relationships within the immigrant and
refugee community which foster positive communication and interactions between the Police
Department and these populations.
Essential Job Duties and Responsibilities
The following duties are normal for this position. These are not to be construed as exclusive
or all-inclusive. Other duties may be required and assigned.
• Maintains a positive, active and visible presence throughout the community.
• Attends various community events and outreach opportunities as a representative of the
Police Department.
• Promotes the mission of the Police Department and provides excellence in service.
• Participates and assists the Community Outreach Assistant in planning, coordination, set
up and presentation at community outreach events.
• Provides community engagement, education, and public speaking.
• Engages with immigrant, refugee and under-represented groups within the community
to create relationships, promote accessibility to police services and educate on police
procedures.
• Supports community outreach through creative partnerships with local organizations,
agencies, businesses, educational institutions, faith communities and community
partners with a focus on organizations serving immigrant and refugee communities.
• Develops, implements and administers community outreach programs, materials and
activities that support the mission and goals of the Police Department.
• Responds to questions and suggestions from the public, City staff and other agencies
regarding community outreach and the Police Department’s mission.
• Assists the Public Safety Information Officer with incorporating messaging to immigrant
and refugee communities on the Police Department’s social media.
• Conducts self in a professional manner which demonstrates courtesy and respect for all
community members and coworkers.
• Performs other duties as assigned.
Updated: August 2025 (Admin Review)
Minimum Education, Experience, Certification/Licensure, Other
• Associate’s degree from an accredited educational institution; or two years of related
experience and/or equivalent combination of education and experience. Experience in
customer service, marketing, communications, or working with refugee populations.
• National Crime Information Center Certification required within 6 months of hire. Crisis
Intervention Training required within twelve months of hire. Valid State of Iowa driver's
license with satisfactory driving record. Must be 18 years of age. Must pass criminal
background check.
Preferred Education, Experience, Certification/Licensure, Other
• Associate’s degree from an accredited educational institution and one year of related
experience; or three years of related experience and/or equivalent combination of
education and experience. Experience in law enforcement or criminal justice. Bilingual
proficiency.
Knowledge, Skills, and Abilities
• Ability to calculate figures and amounts such as discounts, interest, and percentages.
• Ability to establish effective working relationships between department staff the public,
and community partners.
• Ability to identify program priorities, develop realistic work plans, and work on multiple
tasks.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or
schedule form.
• Ability to maintain inter- and intra- department confidentiality.
• Ability to prepare written materials including records, reports and PowerPoint
presentations.
• Ability to read and interpret documents such as safety rules, operating and maintenance
instructions, and procedure manuals.
• Ability to reliably and predictably carry out duties.
• Ability to solve practical problems and deal with a variety of concrete variables in
situations where only limited standardization exists.
• Ability to speak effectively before groups of customers or employees of organization.
• Ability to work effectively with a diverse population.
• Ability to work in a team environment and independently.
• Ability to write routine reports and correspondence.
• Knowledge and familiarity with website management and social media posts.
• Knowledge of community and university resources.
• Knowledge of the purpose of law enforcement and the criminal justice system.
• Skill in listening, written and verbal communications, problem solving and time
management.
• Skill in marketing, public relations, and communication.
• Skill in using computers and applicable software applications (Microsoft Office – Word,
Excel, Outlook).
Updated: August 2025 (Admin Review)
Supervision
No supervision of direct reports.
Physical Demands
The physical demands described here are representative of those that must be met by an
employee to successfully perform the essential duties and responsibilities of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform
the essential duties and responsibilities.
While performing the duties of this job, the employee is regularly required to talk or hear. The
employee is frequently required to sit; use hands to finger, handle, or feel and reach with hands
and arms. The employee is occasionally required to stand; walk and stoop, kneel, crouch, or
crawl. The employee must occasionally lift and/or move up to 10 pounds. Specific vision
abilities required by this job include close vision, distance vision, color vision, depth perception
and ability to adjust focus.
Work Environment
The work environment characteristics described here are representative of those an employee
encounters while performing the essential duties and responsibilities of this job. Reasonable
accommodations may be made to enable individuals with disabilities to perform the essential
duties and responsibilities.
While performing the duties of this position, the employee is not regularly exposed to adverse
conditions. The noise level in the work environment is usually moderate. The stress level for
this position may be elevated when handling upset customers.
The noise level in the work environment is usually moderate. Duties are generally performed in
an office setting with a controlled environment. The job requires sitting for extended periods of
time and the work may expose the employee to unpleasant social situations and significant
work pace pressure.
Reviewed/Approved by: Dustin Liston, Police Chief (4/2024)
of this job description, and I
agree that I can perform the duties of this position with or without reasonable
accommodation.
Employee Date
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