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Home My WebLink AboutCommunity Outreach Specialist - Senior CenterUpdated: August 2025 (Admin Review) CITY OF IOWA CITY – JOB DESCRIPTION Position Title: Community Outreach Specialist – Senior Center Department: Senior Center Division: Senior Center Supervisor: Senior Center Coordinator FLSA: Exempt Civil Service: Yes Pay Grade: 14 Job Number: 1410 Job Summary Under minimal direction, recruits, trains, schedules, and monitors the work activities of people participating in volunteer programs sponsored by the Senior Center. Develops, implements, and maintains the Senior Center ’s community outreach activities. Evaluates volunteer and community outreach programming to ensure that it reﬂects and successfully meets the changing needs and interests of community members 50+ years of age. Essential Job Duties and Responsibilities The following duties are normal for this position. These are not to be construed as exclusive or all-inclusive. Other duties may be required and assigned. • Develops and implements volunteer programs and community outreach materials and activities that support the mission and goals of the Senior Center. • Regularly evaluates and identiﬁes the volunteer needs and interests of community members 50+ years of age, uses ﬁndings to update current programs. • Recruits, trains, and places volunteers for the Senior Center, evaluates performance and oﬀers guidance. • Oversees and supports volunteer services oﬀered at the Senior Center, such as Senior Health Insurance Information Program, legal counseling, tax aid, Honoring Your Wishes and all volunteer led activity groups and clubs. • Maintains the volunteer database and prepares reports as needed. • Plans and executes on-going volunteer recognition including regular contact and nomination for awards. • Responds to questions and suggestions from public and City employees regarding volunteer programs and the Senior Center. • Coordinates major Senior Center outreach and public relations activities such as the Program Guide, the web site content, press releases and purchased advertising. • Performs public speaking, represents the Senior Center on community-wide committees, partners with area business and organizations. • Trains, oversees, and guides the work activities of work study students and hourly employees for Senior Center Television. • Develops, implements, and manages volunteer programs, engagement, and recognition. Updated: August 2025 (Admin Review) • Develops, submits, and administers grant proposals for programs and special projects, develops and nurtures corporate sponsorships. • Assists with budget preparation, estimates budgetary expenditures for volunteer programs, monitors expenditures related to volunteer programs. • Provides technology support to staﬀ, volunteers, and users. • Helps plan and carry out emergency procedures. • Conducts self in a professional manner which demonstrates courtesy and respect for all community members and coworkers. • Performs other duties as assigned. Minimum Education, Experience, Certification/Licensure, Other • Bachelor’s degree from an accredited educational institution and two years of related experience; or six years of related experience and/or equivalent combination of education and experience. Degree in Social Work, Therapeutic Recreation, or related. Experience in working with adults 50+, volunteer management, or marketing. • Must pass criminal background check. Preferred Education, Experience, Certification/Licensure, Other • Bachelor’s degree from an accredited educational institution and three to ﬁve years of related experience; or seven years of related experience and/or equivalent combination of education and experience. Degree in Aging Studies or Gerontology. Experience in community outreach. • Certiﬁcation in CPR and the use of an external automated deﬁbrillator. Knowledge, Skills, and Abilities • Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. • Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. • Ability to compute rate, ratio, and percent. • Ability to deal with problems involving several concrete variables in standardized situations. • Ability to establish eﬀective working relationships between department staﬀ, the public, Senior Center volunteers, and community partners. • Ability to identify program priorities, develop realistic work plans, and work on multiple tasks. • Ability to prepare written materials including records, reports and orientation materials. • Ability to read and interpret reports and journals. • Ability to reliably and predictably carry out duties. • Ability to speak eﬀectively before groups of customers or employees of organization. • Ability to write routine reports and correspondence. • Knowledge of community and university resources. • Knowledge of community services for the elderly. Updated: August 2025 (Admin Review) • Knowledge of current trends in aging and aging services. • Knowledge of principles and practices of volunteer program development, implementation, and evaluation. • Knowledge of website management and database management. • Skill in marketing, public relations and communication. • Skill in using computers and applicable software applications (Microsoft Oﬃce – Word, Excel, Outlook). Supervision Involves leadership role such as regularly guiding, training, and providing direction to temporary/hourly, seasonal, or work-study staff in completing basic, entry-level daily tasks and assignments. Does not carry out disciplinary action, does not hire or fire, is not responsible for writing or delivering performance review. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential duties and responsibilities of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities. While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to sit; use hands to finger, handle, or feel and reach with hands and arms. The employee is occasionally required to stand; walk and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception and ability to adjust focus. Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential duties and responsibilities of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities. The noise level in the work environment is usually moderate. Duties are generally performed in an office setting with a controlled environment. The job requires sitting for extended periods of time and the work may expose the employee to unpleasant social situations and significant work pace pressure. Iowa City is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act as Amended, the City will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer. Updated: August 2025 (Admin Review) Reviewed/Approved by: Geoﬀ Fruin, City Manager (4/2024) of this job description, and I agree that I can perform the duties of this position with or without reasonable accommodation. Employee Date ________________________________ __________________