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Home My WebLink AboutCommunity Service Officer - Station MasterUpdated: August 2025 (Admin Review) CITY OF IOWA CITY – JOB DESCRIPTION Position Title: Community Service Oﬃcer - Station Master Department: Police Division: Support Services Supervisor: Support Services Supervisor FLSA: Non-Exempt Civil Service: Yes Pay Grade: 6 Job Number: 0601 Job Summary Under general direction, receives, records and disseminates emergency and non-emergency calls for service from the public in person and on routine phone lines. Communicates information to police, ﬁre and ambulance personnel via two-way radio. Assists the general public with non-emergency services at the front desk of the Police Department. Essential Job Duties and Responsibilities The following duties are normal for this position. These are not to be construed as exclusive or all-inclusive. Other duties may be required and assigned. • Provides customer service and acts as ﬁrst point of contact for the Police Department for walk-in residents. • Takes and routes messages, dispatches non-emergency calls, answers radio, answers questions for the public by providing factual information, handles inquiries and complaints from walk-in residents. • Researches and provides data to Police Oﬃcers regarding such matters as arrest records, outstanding warrants and the like; uses IDOT/NCIC to check for driver's license information, registrations, criminal histories and administrative messages; enters warrants, missing persons and stolen articles including guns and vehicles. • Enters complaints into CAD system, relays information to the Johnson County Joint Communications Center for dispatch for police, ﬁre and ambulance. • Enters information on the computer aided dispatch system including incidents, tows, stolen vehicles/articles, wanted/missing persons and tickets. • Enters information on arrest dockets, tow entries, house watches, bicycle registrations, and into computer system. • Completes minor crime and non-action ﬁeld reports as assigned. • Assists departmental personnel in the performance of their duties as requested. • Testiﬁes in court when needed. • Monitors the radio/alarms for the City and National Crime Information Center at all times. • Monitors video cameras and alarm systems at Civic Center, elevator alarms, tower site alarms and contacts appropriate parties. Updated: August 2025 (Admin Review) • Obtains, sends, monitors and follows the progression of information regarding licenses, registrations, records checks, warrant entries, wanted/missing persons, stolen vehicles/articles, criminal histories, Amber Alerts, severe weather information, administrative messages and other law enforcement information. • Provides information in accordance with prescribed policies and regulations and obtains information regarding calls for service. • Contacts appropriate parties such as power companies, business owners, road crews, etc. to respond to scenes. • Operates and maintains a City wide paging system. • Sends impound letters, releases paperwork/tow slips to owners accepts payments for parking ﬁnes, maintains impound records. • Answers CrimeStoppers Line and generates tip reports. • Maintains and updates business contact lists and house watch lists. • Checks Iowa Courts Online for dispositions to speciﬁc cases related to conﬁscated driver's licenses and destroys them when the charges have dispositions. • Assists in the training of new permanent and hourly Station Masters. • Performs Terminal Agency Coordinator duties which include: assuring department members are current on NCIC certiﬁcation, assuring warrant validations are complete and assisting with Iowa/NCIC audits. • Conducts self in a professional manner which demonstrates courtesy and respect for all community members and coworkers. • Performs other duties as assigned. Minimum Education, Experience, Certification/Licensure, Other • High school education or G.E.D. and seven to twelve months of related experience or training; or equivalent combination of education and experience. Experience in customer service and computer use. • Cardiopulmonary resuscitation and automated external deﬁbrillator certiﬁcation within one year of hire. National Crime Information Center Certiﬁcation within six months of hire. Notary Public required within one year of hire. Must pass criminal background check. Preferred Education, Experience, Certification/Licensure, Other • High school diploma or G.E.D. and one year of related experience or training; or equivalent combination of education and experience. Experience in law enforcement or emergency dispatch. Knowledge, Skills, and Abilities • Ability to acquire an adequate working knowledge of the emergency communications dispatch system. • Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Updated: August 2025 (Admin Review) • Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. • Ability to compute rate, ratio, and percent. • Ability to deal with problems involving several concrete variables in standardized situations. • Ability to eﬀectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization. • Ability to handle, accurately count and deposit large sums of currency. • Ability to handle, package and transport fragile, expensive and irreplaceable evidence/seized property so as to maintain the integrity, value and chain of custody of these items. • Ability to operate police radio and police vehicles. • Ability to operate emergency communication equipment in dispatch center. • Ability to organize evidence/seized property using current storage procedures, protocols and computer programs. • Ability to read and understand written materials, maps, and street signs in order to record work activities, keep records, or work with a computer. • Ability to reliably and predictably carry out duties. • Ability to write routine reports and correspondence. • Knowledge of City street locations, parking and traﬃc regulations. • Knowledge of department evidence/seized property protocols. • Knowledge of department’s records management system. • Skill in using computers and applicable software applications (Microsoft Oﬃce – Word, Excel, Outlook). • Skill in using tools and equipment used in minor auto modiﬁcations. Supervision No supervision of direct reports. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential duties and responsibilities of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities. While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to sit; use hands to finger, handle, or feel and reach with hands and arms. The employee is occasionally required to stand; walk and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception and ability to adjust focus. Updated: August 2025 (Admin Review) Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential duties and responsibilities of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities. The noise level in the work environment is usually moderate. Duties are generally performed in an office setting with a controlled environment. The job requires sitting for extended periods of time and the work may expose the employee to unpleasant social situations and significant work pace pressure. Iowa City is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act as Amended, the City will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer. Reviewed/Approved by: Dustin Liston, Police Chief (4/2024) of this job description, and I agree that I can perform the duties of this position with or without reasonable accommodation. Employee Date ________________________________ __________________