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HomeMy WebLinkAboutCommunity Service Officer - Support Services AssistantUpdated: August 2025 (Admin Review) CITY OF IOWA CITY – JOB DESCRIPTION Position Title: Community Service Officer – Support Services Assistant Department: Police Division: Support Services Supervisor: Police Lieutenant Professional Standards FLSA: Non-Exempt Civil Service: Yes Pay Grade: 6 Job Number: 0609 Job Summary Under general direction, assists the public and department personnel with handling evidence/seized property, inventorying evidence/seized property, and providing quality control and disposal of evidence/seized property. Also handles all lost and found property for the City. Essential Job Duties and Responsibilities The following duties are normal for this position. These are not to be construed as exclusive or all-inclusive. Other duties may be required and assigned. • Enters evidence information into computer system, classifies information, and manages system. • Ensures evidence is packaged to standard. • Disposes of evidence, seized property, and found property. • Prepares video and still photographs of evidence. • Tracks court cases involving evidence in care of City. • Handles lost and found property. • Returns evidence to proper owner. • Tests panic alarm systems according to schedule. • Completes alarm billing. • Transports evidence to DCI lab. • Destroys evidence according to guidelines. • Provides customer service and acts as first point of contact for the Police Department for walk-in residents. • Takes and routes messages, dispatches non-emergency calls, answers radio, answers questions for the public by providing factual information, handles inquiries and complaints from walk-in residents. • Assists department with accreditation process. • Conducts self in a professional manner which demonstrates courtesy and respect for all community members and coworkers. • Performs other duties as assigned. Updated: August 2025 (Admin Review) Minimum Education, Experience, Certification/Licensure, Other • High school education or G.E.D. and seven to twelve months of related experience or training; or equivalent combination of education and experience. Experience in customer service and computer use. • Cardiopulmonary resuscitation and automated external defibrillator certification within one year of hire. National Crime Information Center Certification within six months of hire. Notary Public required within one year of hire. Valid State of Iowa driver's license with satisfactory driving record. Must be 18 years of age. Must pass criminal background check. Preferred Education, Experience, Certification/Licensure, Other • High school diploma or G.E.D. and one year of related experience or training; or equivalent combination of education and experience. Experience in law enforcement or emergency dispatch. Knowledge, Skills, and Abilities • Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. • Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. • Ability to compute rate, ratio, and percent. • Ability to deal with problems involving a few concrete variables in standardized situations. • Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization. • Ability to handle, accurately count and deposit large sums of currency. • Ability to handle, package and transport fragile, expensive and irreplaceable evidence/seized property so as to maintain the integrity, value and chain of custody of these items. • Ability to operate police radio and police vehicles. • Ability to organize evidence/seized property using current storage procedures, protocols and computer programs. • Ability to prepare written incident reports and other correspondences. • Ability to read and understand written materials including police reports, traffic citations and warrants. • Ability to read and understand written materials, maps, and street signs in order to record work activities, keep records, or work with a computer. • Ability to reliably and predictably carry out duties. • Ability to understand maps and provide directions to the public or officers. • Ability to write simple correspondence. • Knowledge of City and county street locations. • Knowledge of department evidence/seized property protocols. • Knowledge of department’s records management system. Updated: August 2025 (Admin Review) • Knowledge of parking and traffic regulations. • Skill in operating various radio and telephone equipment as well as computer assisted dispatch terminals, sometimes under stressful conditions. • Skill in using computers and applicable software applications (Microsoft Office – Word, Excel, Outlook). • Skill in using tools and equipment used in minor auto modifications. Supervision No supervision of direct reports. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential duties and responsibilities of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities. While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to sit; use hands to finger, handle, or feel and reach with hands and arms. The employee is occasionally required to stand; walk and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception and ability to adjust focus. Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential duties and responsibilities of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities. The noise level in the work environment is usually moderate. Duties are generally performed in an office setting with a controlled environment. The job requires sitting for extended periods of time and the work may expose the employee to unpleasant social situations and significant work pace pressure. Iowa City is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act as Amended, the City will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer. Reviewed/Approved by: Dustin Liston, Police Chief (4/2024) Updated: August 2025 (Admin Review) I have read and understand the duties and requirements of this job description, and I agree that I can perform the duties of this position with or without reasonable accommodation. Employee Date ________________________________ __________________