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Home My WebLink AboutFamily Self-Sufficiency Program CoordinatorUpdated: August 2025 (Admin Review) CITY OF IOWA CITY – JOB DESCRIPTION Position Title: Family Self-Suﬃciency Program Coordinator Department: Neighborhood & Development Services Division: Neighborhood Services Supervisor: Housing Administrator FLSA: Exempt Civil Service: Yes Pay Grade: 13 Job Number: 1314 Job Summary The Family Self-Suﬃciency Coordinator provides administration of family self-suﬃciency and resident opportunity and self-suﬃciency programs and education services to City Housing Authority program participants to enhance employment and other self-suﬃciency skills. Essential Job Duties and Responsibilities The following duties are normal for this position. These are not to be construed as exclusive or all-inclusive. Other duties may be required and assigned. • Designs and implements self-suﬃciency program activities for purposes of reducing dependence for housing assistance by program participants in accordance with housing and urban development guidelines; enrolls new clients; works with clients to address and develop goals, barriers and referrals. • Administers all family self-suﬃciency and resident opportunity and self-suﬃciency program requirements, including marketing, public education, recruitment, enrollment, oversight, documentation and preparation of all required reports. • Coordinates Program Coordinating Committee and City Housing Authority activities with other service providers to assure that program participants are linked to the supportive services they need to attain self-suﬃciency. • Maintains networking contacts with community resources. • Budgets, leverages and manages special events budget, cash donations from other entities (ﬁnancial institutions, non-proﬁt organizations, service clubs, program coordinating committee members, etc.) to ﬁnance program related workshops (credit repair, budgeting, Money Smart, etc.). • Answers questions concerning programs to persons calling in or walking into the City housing authority. • Works closely with housing authority staﬀ for program referrals. • Assists in training student interns. • Develops and networks for community resources for achieving self-suﬃciency; advocates and disseminates program information to community at large, coalitions, boards and committees. • Provides staﬀ support to the program coordinating committee. • Represents Housing Authority on community boards. Updated: August 2025 (Admin Review) • Provides case management and ensures that services included in participants’ contracts of participation are provided on a regular, ongoing and satisfactory basis, and that participants are fulﬁlling their responsibilities under the contracts. • Calculates, maintains and balances family self-suﬃciency escrow account monthly, processes invoices, and maintains forfeiture account. • Surveys, assesses and monitors program participants; recommends additional programs and services to the City Housing Authority to improve housing opportunities. • Researches grant opportunities and prepares grant applications when appropriate and as required; administers grant funds. • Collects required data and statistics; prepares and submits required Housing and Urban Development, Program Coordinating Committee and City Housing Authority reports. • Receives clients/customers and other visitors and ensures Housing Authority customer satisfaction goals are met. • Conducts self in a professional manner which demonstrates courtesy and respect for all community members and coworkers. • Performs other duties as assigned. Minimum Education, Experience, Certification/Licensure, Other • Bachelor’s degree from an accredited educational institution and one year of related experience; or five years of related experience and/or equivalent combination of education and experience. Degree in Human Services, Social Work, Psychology, or related. Experience in program coordination, social service delivery, or case management. • Family Self-Suﬃciency for Housing and Urban Development Programs Certiﬁcation within twelve months of hire. Valid State of Iowa driver’s license with satisfactory driving record. Must be 18 years of age. Must pass criminal background check. Preferred Education, Experience, Certification/Licensure, Other • Bachelor’s degree from an accredited educational institution; or four years of related experience and/or equivalent combination of education and experience. • Public Housing Authority certiﬁcations. Knowledge, Skills, and Abilities • Ability to calculate ﬁgures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. • Ability to eﬀectively present information and respond to questions from groups of managers, clients, customers, and the general public. • Ability to establish and maintain eﬀective working relationships with government oﬃcials, co-workers and the general public. • Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. • Ability to perform basic mathematical computations and calculate income and rent in determining applicant eligibility. Updated: August 2025 (Admin Review) • Ability to read and understand federal, state, and local regulations, housing and urban development requirements, and program procedures. • Ability to reliably and predictably carry out duties. • Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. • Ability to write correspondence and prepare educational information for tenants, landlords, community service organizations, and the general public. • Knowledge of state, local and federal regulations pertaining to family self-suﬃciency public housing programs. • Knowledge of tenant/landlord laws and small claims court process. • Skill in oral and written communications, crisis management, assessment, and negotiation. • Skill in using computers and applicable software applications (Microsoft Oﬃce – Word, Excel, Outlook). Supervision No supervision of direct reports. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential duties and responsibilities of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities. While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to sit; use hands to finger, handle, or feel and reach with hands and arms. The employee is occasionally required to stand; walk and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception and ability to adjust focus. Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential duties and responsibilities of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities. The noise level in the work environment is usually moderate. Duties are generally performed in an office setting with a controlled environment. The job requires sitting for extended periods of time and the work may expose the employee to unpleasant social situations and significant work pace pressure. Updated: August 2025 (Admin Review) Iowa City is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act as Amended, the City will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer. Reviewed/Approved by: Tracy Hightshoe, Neighborhood & Development Services Director (4/2024) I have read and understand the duties and requirements of this job description, and I agree that I can perform the duties of this position with or without reasonable accommodation. Employee Date ________________________________ __________________