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HomeMy WebLinkAboutHousing Choice Voucher Program CoordUpdated: August 2025 (Admin Review) CITY OF IOWA CITY – JOB DESCRIPTION Position Title: Housing Choice Voucher Program Coordinator Department: Neighborhood & Development Services Division: Neighborhood Services Supervisor: Housing Administrator FLSA: Exempt Civil Service: Yes Pay Grade: 26 Job Number: 05 Job Summary Under direction, coordinates and implements Housing Choice Voucher (HCV) program. Responsible for all HCV program requirements. Responsible for interpreting and implementing all facets of the HCV programs for eligible families. Ensures that the procedures and operations involved with assisting each family are carried out according to federal regulations. Reviews forms, verifications, leases, etc. for accuracy and completeness. Essential Job Duties and Responsibilities The following duties are normal for this position. These are not to be construed as exclusive or all-inclusive. Other duties may be required and assigned. • Prepares schedules and manages workflow of assigned personnel, conducts weekly staff meetings. • Explains and counsels programmatic information to staff and/or clientele concerning the availability and nature of housing assistance for eligible families. • Invites property owners to make dwelling units available for leasing under the Housing Choice Voucher programs. • Responsible for assignments of annual recertification and directing eligible applicants to housing program assistance. • Compiles surveys on rents and utilities as needed. • Oversees and assures completion of reexaminations, new leases, rent changes and amounts of housing assistance payments. • Researches internet and other resources for HUD (Federal Department of Housing and Urban Development) regulations for development and implementation of rules, policies, guidelines, etc. • Prepares bi-weekly, monthly and periodical reports relating to the HCV program for HUD and the Housing Authority. • Evaluates and determines occupancy and availability of subsidy by tracking and reporting on voucher usage. • Coordinates sessions with the Iowa City Police Department for availability of staff for fingerprinting public Housing Authority clients. • Manages HCV waiting list, monitors processing of applicant eligibility and assigns new clients to staff for processing. Updated: August 2025 (Admin Review) • Provides daily direction to staff on policy and regulation issues. • Confers with City Attorney to obtain interpretation of how HUD regulations conflict with state law. • Communicates as necessary with HUD, City Attorney’s office, landlords and legal aid regarding clientele, reviews Uniform Residential and Landlord Tenant Law and IRS guidelines. • Maintains working relationship with owners, clients and HUD staff. • Analyzes and investigates HUD reports i.e. duplicate tenant reports, tenant ID management and Housing Authority reporting for accuracy. • Assists with the development and production of Housing Authority internal policies and procedures, manuals, public information and other written materials; creates and revises forms and notices used for public housing and home ownership programs. • Assures that local Housing Authority administrative plan is current. • Maintains and revises database of form letters, verifications, applications to ensure compliance with recent regulations and policy. • Conducts self in a professional manner which demonstrates courtesy and respect for all community members and coworkers. • Performs other duties as assigned. Minimum Education, Experience, Certification/Licensure, Other • Bachelor’s degree from an accredited educational institution; or four years of related experience and/or equivalent combination of education and experience. Degree in Human Services, Sociology, Public Administration or related. • Housing Choice Voucher Manager or other equivalent HUD certification within twelve months of hire. Valid State of Iowa driver’s license with satisfactory driving record. Must be 18 years of age. Must pass criminal background check. Preferred Education, Experience, Certification/Licensure, Other • Bachelor’s degree from an accredited educational institution and one year of related experience; or five years of related experience and/or equivalent combination of education and experience. • Public Housing Authority certifications. Knowledge, Skills, and Abilities • Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. • Ability to establish and maintain effective working relationships with government officials and the general public. • Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. • Ability to perform basic mathematical computations and calculate income and rent in determining applicant eligibility. Updated: August 2025 (Admin Review) • Ability to read and understand federal, state, and local regulations, HUD requirements, and program procedures. • Ability to reliably and predictably carry out duties. • Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. • Ability to write correspondence and educational information to tenants, landlords, community services and the general public. • Knowledge of state, local and federal regulations pertaining to public housing programs. Knowledge of tenant/landlord laws and small claims court process. • Skill in assigning, training and supervising work activities of division employees. • Skill in oral and written communications, crisis management, assessment, and negotiation. • Skill in using computers and applicable software applications (Microsoft Office – Word, Excel, Outlook). Supervision Involves leadership role such as regularly guiding, training, and providing direction to permanent staff in completing daily tasks and assignments. May perform additional supervisory duties at the direction of the Department or Division Head to include disciplinary action, assisting with hiring or firing, and writing or delivering performance reviews. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential duties and responsibilities of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities. While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to sit; use hands to finger, handle, or feel and reach with hands and arms. The employee is occasionally required to stand; walk and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception and ability to adjust focus. Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential duties and responsibilities of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities. The noise level in the work environment is usually moderate. Duties are generally performed in an office setting with a controlled environment. The job requires sitting for extended periods of Updated: August 2025 (Admin Review) time and the work may expose the employee to unpleasant social situations and significant work pace pressure. Iowa City is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act as Amended, the City will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer. Reviewed/Approved by: Tracy Hightshoe, Neighborhood & Development Services Director (4/2024) of this job description, and I agree that I can perform the duties of this position with or without reasonable accommodation. Employee Date ________________________________ __________________