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HomeMy WebLinkAboutInformation Technology Services CoordinatorUpdated: August 2025 (Admin Review) CITY OF IOWA CITY – JOB DESCRIPTION Position Title: Information Technology Services Coordinator Department: Finance Division: Information Technology Services Supervisor: Finance Director FLSA: Exempt Civil Service: No Pay Grade: 32 Job Number: 3204 Job Summary Directs the operational, financial and personnel activities of the Information Technology Services division. Essential Job Duties and Responsibilities The following duties are normal for this position. These are not to be construed as exclusive or all-inclusive. Other duties may be required and assigned. • Performs long term and short-term strategic planning for information technology needs of the City. • Works with city management to determine the information technology needs of each department and division. • Plans, assigns, and reviews the work of support staff in division activities including application development, operations, and system management, maintenance, and security. • Makes recommendations regarding software purchases for user community and for system management. • Develops, monitors, reviews, and approves the purchase of Information Technology equipment and supplies. • Manages work requests by reviewing, reporting and/or prioritizing. • Installs and maintains system and package software purchases/updates, as needed. • Monitors system management reports and makes recommendations concerning City computer system operation, storage, usage and application development. • Manages security, monitors, notifies and remediates including internal and external resources and users. • Responds to user needs with regard to daily operations and applications systems. • Administers, maintains and supports wide area and local area networks. • Completes internal phone system billing. • Completes charge backs to division for information technology services. • Conducts phone support/moves/adds/changes. • Implements and monitors fiber optic system for the City and public users such as the county, schools and universities, responds to breaks/cuts. Updated: August 2025 (Admin Review) • Conducts self in a professional manner which demonstrates courtesy and respect for all community members and coworkers. • Performs other related duties as assigned. Minimum Education, Experience, Certification/Licensure, Other • Bachelor’s degree from an accredited educational institution and six years of related experience; or ten years of related experience and/or equivalent combination of education and experience. Degree in Computer Science or Information Technology. Experience in information technology. • Valid State of Iowa driver’s license with satisfactory driving record. Must be 18 years of age. Must pass criminal background check. Preferred Education, Experience, Certification/Licensure, Other • Bachelor’s degree from an accredited educational institution and eight years of related experience; or twelve years of related experience and/or equivalent combination of education and experience. Supervisory experience. Knowledge, Skills, and Abilities • Ability to apply concepts of basic algebra and geometry. • Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. • Ability to define problems, collect data, establish facts, and draw valid conclusions. • Ability to effectively present information to top management, public groups, and/or boards of directors. • Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables. • Ability to manage multiple priorities and complete project assignments within designated time deadlines. • Ability to read, analyze, and interpret common scientific and technical journals, financial reports, and legal documents. • Ability to reliably and predictably carry out duties. • Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community. • Ability to write speeches and articles for publication that conform to prescribed style and format. • Knowledge of computer operating systems, software, and programming languages, Visual Basic, Access and SQL server, and skill in use of Laserfiche and Microsoft Office – (Word, Excel, Outlook). • Skill in listening, written and verbal communications, leadership, problem solving, and time management. Supervision Assists with the overall direction, coordination, and evaluation of a program function or unit for Updated: August 2025 (Admin Review) the department. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include supervising direct reports including interviewing, hiring, and training employees; planning, assigning, and directing work; writing and delivering performance reviews; rewarding and disciplining employees; addressing complaints and resolving problems; and terminating employees. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential duties and responsibilities of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities. While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to sit; use hands to finger, handle, or feel and reach with hands and arms. The employee is occasionally required to stand; walk and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception and ability to adjust focus. Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential duties and responsibilities of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities. The noise level in the work environment is usually moderate. Duties are generally performed in an office setting with a controlled environment. While performing the duties of this job, the employee is occasionally exposed to risk of electrical shock and vibration. The job requires sitting for extended periods of time and the work may expose the employee to unpleasant social situations and significant work pace pressure. Iowa City is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act as Amended, the City will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer. Reviewed/Approved by: Nicole Davies, Finance Director (4/2024) Updated: August 2025 (Admin Review) I have read and understand the duties of this job description, and I agree that I can perform the duties of this position with or without reasonable accommodation. Employee Date ________________________________ __________________