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Home My WebLink AboutMWI - Water Customer ServiceUpdated: August 2025 (Admin Review) CITY OF IOWA CITY – JOB DESCRIPTION Position Title: Maintenance Worker I – Water Customer Service Department: Public Works Division: Water Supervisor: Assistant Superintendent – Water / Water Superintendent FLSA: Non-Exempt Civil Service: Yes Pay Grade: 3 Job Number: 0312 Job Summary Under immediate direction, reads meters, performs water taps and related water maintenance distribution and service work including inspection and maintenance of meters, works with contractors to repair water systems and locate service lines and mains. Essential Job Duties and Responsibilities The following duties are normal for this position. These are not to be construed as exclusive or all-inclusive. Other duties may be required and assigned. • Inspects, maintains and changes water meters. • Works with contractors to repair water systems and provides locates service lines, mains, and ﬁber optics, completes a positive response for entry into the Iowa ONE Call system. • Assists in locating, digging and measuring water lines and mains; handles accidental water emergencies. • Assists in the maintenance of malfunctioning water meters. • Checks meter readings (remotely and manually), reads meters for resets, ﬁnal billings and monthly routes. • Investigates work orders from the water metering system; determines and performs repairs needed; changes leaky or stopped water meters. • Performs emergency duties related to water main breaks; responds to after-hour emergency calls; performs on-call duties as assigned. • Cards and shuts oﬀ water service for nonpayment of bills, unauthorized service, insuﬃcient funds and payment arrangements not met. • Performs water taps on ductile and plastic mains, inspects newly installed water meters for City speciﬁcations by contractors. • Responds to emergency calls for distribution and water service. • Operates heavy equipment including dump truck and backhoe. • Performs tapping machine maintenance and tap maintenance inventory, orders machine parts. • Contacts public on regular basis to share information, resolve complaints or solve problems. • Conducts self in a professional manner which demonstrates courtesy and respect for all community members and coworkers. Updated: August 2025 (Admin Review) • Performs other duties as assigned. Minimum Education, Experience, Certification/Licensure, Other • High school education or G.E.D. and four to six months of related experience or training; or equivalent combination of education and experience. Experience in water system maintenance or related. • State of Iowa DNR Grade I Water Distribution Certiﬁcate preferred or required within 3 years of hire. Satisfactory driving record. Valid State of Iowa commercial driver’s license instruction permit upon ﬁrst day in position. Valid State of Iowa Class B commercial driver’s license with air brake and tank endorsements within 6 months of hire. Meet federal drug testing requirements. Requires a pre-employment drug screen. Must be 18 years of age. Must pass criminal background check. Must live within 25 miles of the corporate limits of Iowa City, Iowa within one year of appointment to the position. Preferred Education, Experience, Certification/Licensure, Other • High school education or G.E.D. and seven to twelve months of related experience or training; or equivalent combination of education and experience. • Valid State of Iowa Class A commercial driver’s license with air brake and tank endorsements. Knowledge, Skills, and Abilities • Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. • Ability to deal with problems involving a few concrete variables in standardized situations. • Ability to eﬀectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization. • Ability to perform basic mathematical calculations and calculate water consumption when checking for leaks. • Ability to read technical materials and maps to locate underground utilities and prepare written log sheets and records. • Ability to reliably and predictably carry out duties. • Ability to work on-call. • Ability to write simple correspondence. • Knowledge of electrical current ﬂow, conductors and grounds. • Knowledge of meter reading devices and maintenance and repair procedures. • Knowledge of water distribution system and water services. • Skills in the use of hand and power tools. Supervision No supervision of direct reports. Updated: August 2025 (Admin Review) Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential duties and responsibilities of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities. While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel and reach with hands and arms. The employee is occasionally required to sit; climb or balance; stoop, kneel, crouch, or crawl and talk or hear. The employee regularly lifts and/or moves 10 pounds, occasionally will lift and/or move 25 pounds, and will occasionally lift and/or move up to 50 pounds with assistance. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential duties and responsibilities of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities. While performing the duties of this job, the employee is regularly exposed to moving mechanical parts, high or precarious places, fumes or airborne particles, toxic or caustic chemicals, risk of electrical shock, vibration, confined space, and traffic hazards. The employee is regularly exposed to outside weather condition, dampness, direct sunlight, dust, pollen, insect stings, and animals. The noise level in the work environment is usually loud. Involves moderate exposure to dangerous situations. Involves moderate exposure to stress due to the work environment and/or crisis situations. Iowa City is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act as Amended, the City will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer. Reviewed/Approved by: Ron Knoche, Public Works Director (4/2024) and requirements of this job description, and I agree that I can perform the duties of this position with or without reasonable accommodation. Employee Date ________________________________ __________________