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Home My WebLink AboutMWIII - Water ServiceUpdated: August 2025 (Admin Review) CITY OF IOWA CITY – JOB DESCRIPTION Position Title: Maintenance Worker III – Water Service Department: Public Works Division: Water Supervisor: Assistant Superintendent – Water / Water Superintendent FLSA: Non-Exempt Civil Service: Yes Pay Grade: 8 Job Number: 0817 Job Summary Under general direction, performs location of underground water and ﬁber utilities, water taps and related water customer service work. Investigates customer service complaints. Essential Job Duties and Responsibilities The following duties are normal for this position. These are not to be construed as exclusive or all-inclusive. Other duties may be required and assigned. • Serves as lead worker for work crews. • Checks meter readings; reads meters for resets and ﬁnal billings. • Investigates work orders initiated by meter readers for malfunctions; determines and makes needed repairs. • Inspects newly installed water meters for City speciﬁcations; changes leaky or stopped water meters. • Locates underground water utilities and charts up-to-date measurements on stop valves and mains. • Locates underground ﬁber optic utilities and charts up-to-date measurements on ﬁber optic infrastructure; ensures that new water and ﬁber installation traces for sign oﬀ on overall project completion. • Cards and shuts oﬀ water service for non-payment of bills, unauthorized service, insuﬃcient fund checks and for payment arrangements not met. • May perform water taps on ductile, iron and plastic mains. • Provides information and assistance to customers regarding City utility services; assists customers in resolving problems related to customer accounts or City procedures; assists plumbers and contractors with sizing water meter and meter installations on new installs. • Investigates customer complaints of leaks, high bills and water quality; inspects ﬁxtures and determines source of leaks, low pressure and other problems. • Assists in training meter readers. • Implements and monitors back ﬂow prevention tester program, as assigned. • Completes water main and ﬁber standbys. • Assists distribution staﬀ with ﬁnal ﬂushing and pressure testing on new water main and service installations. Updated: August 2025 (Admin Review) • Implements and maintains meter system, including meter shop and inventory; compiles statistics of past to determine number of meters, MIUs and brass service parts to be ordered; orders parts as needed; reconciles orders to appropriate accounts. • Trains and assists other locators for residential, industrial and City projects, as assigned. • Performs emergency duties related to water main breaks and repairs to water system; responds to after-hour emergency calls. • Operates backhoe, concrete breaker, and dump trucks. • Completes paperwork in a timely manner to document daily projects, activities, and appointments. • Utilizes computer applications for inventory, data entry, scheduling, contacting other City departments and special projects as needed. • Conducts self in a professional manner which demonstrates courtesy and respect for all community members and coworkers. • Performs other duties as assigned. Minimum Education, Experience, Certification/Licensure, Other • Associate’s degree from an accredited educational institution and one year of related experience; or three years of related experience and/or equivalent combination of education and experience. Experience in water services, water distribution, installation, or repair. • State of Iowa DNR Grade II Water Distribution Certiﬁcate. Satisfactory driving record. Valid State of Iowa commercial driver’s license instruction permit upon ﬁrst day in position. Valid State of Iowa Class B commercial driver’s license with air brake and tank endorsements within 6 months of hire. Meet federal drug testing requirements. Requires a pre-employment drug screen. Must be 18 years of age. Must pass criminal background check. Must live within 25 miles of the corporate limits of Iowa City, Iowa within one year of appointment to the position. Preferred Education, Experience, Certification/Licensure, Other • Bachelor’s degree from an accredited educational institution; or four years of related experience and/or equivalent combination of education and experience. • Valid State of Iowa Class A commercial driver’s license with air brake and tank endorsements. Knowledge, Skills, and Abilities • Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. • Ability to apply concepts of basic algebra and geometry. • Ability to deal with problems involving several concrete variables in standardized situations. • Ability to perform basic mathematical calculations and calculate water consumption when checking for leaks. • Ability to prepare written log sheets, routine reports, and records. Updated: August 2025 (Admin Review) • Ability to read technical materials and maps to locate underground utilities, safety rules, operating and maintenance instructions, and procedure manuals. • Ability to reliably and predictably carry out duties. • Ability to speak eﬀectively before groups of customers or employees of organization. • Knowledge of electrical current ﬂow, conductors and grounds. • Knowledge of meter reading devices and maintenance and repair procedures. • Knowledge of water distribution system and water services. • Skill in the use of hand and power tools. • Skill in using computers and applicable software applications (Microsoft Office – Word, Excel, Outlook). Supervision No supervision of direct reports. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential duties and responsibilities of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities. While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel and reach with hands and arms. The employee is occasionally required to sit; climb or balance; stoop, kneel, crouch, or crawl and talk or hear. The employee regularly lifts and/or moves 25 pounds and will occasionally lift and/or move up to 50 pounds with or without assistance. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential duties and responsibilities of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities. While performing the duties of this job, the employee is frequently exposed to moving mechanical parts, high or precarious places, fumes or airborne particles, toxic or caustic chemicals, risk of electrical shock, vibration, confined space, and traffic hazards. The employee is frequently exposed to outside weather condition, dampness, direct sunlight, dust, pollen, insect stings, and animals. The noise level in the work environment is usually loud. Involves more than moderate exposure to dangerous situations. Involves more than moderate exposure to stress due to the work environment and/or crisis situations. Iowa City is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act as Amended, the City will provide reasonable accommodations to qualified individuals with Updated: August 2025 (Admin Review) disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer. Reviewed/Approved by: Ron Knoche, Public Works Director (4/2024) and requirements of this job description, and I agree that I can perform the duties of this position with or without reasonable accommodation. Employee Date ________________________________ __________________