HomeMy WebLinkAboutOperations ClerkUpdated: August 2025 (Admin Review)
CITY OF IOWA CITY – JOB DESCRIPTION
Position Title: Operations Clerk
Department: Finance
Division: Information Technology Services
Supervisor: Information Technology Services Coordinator
FLSA: Non-Exempt
Civil Service: Yes
Pay Grade: 24
Job Number: 2403
Job Summary
Assist all areas of operation in the Information Technology Services division.
Essential Job Duties and Responsibilities
The following duties are normal for this position. These are not to be construed as exclusive
or all-inclusive. Other duties may be required and assigned.
• Receives and investigates and/or refers questions and complaints from the public and
City staff; researches information and responds to requests for records and other
pertinent information, follows up with correspondence and phone calls as needed.
• Maintains records and inventories, and monitors use of supplies and equipment, orders
supplies and materials as necessary.
• Maintains time sheets and personnel files, prepares payroll change forms.
• Processes travel requests and expense reports.
• Inputs and monitors division budget, processes accounts payable and accounts
receivable, manages selected procurement card purchases, assists with grant
applications.
• Establishes and maintains office filing system and computerized records, ensures files
are maintained in good working order and easily retrievable.
• Maintains general policies and procedures, rules, regulations, handbooks, planning
documents for departmental access, may include updating information on department
website.
• Performs various procedures to set up usernames and maintain username database.
• Processes monthly charge backs for network, hardware replacement, federally funded
support and hardware.
• Processes new hardware, ensures City receives correct order, enters item(s) into
hardware database, returns damaged equipment, tracks sold items.
• Works as part of help desk to resolve issues and notifies technician for service.
• Performs and archives daily backups, uses Laserfiche to scan and maintain Information
Technology services folders.
• Conducts self in a professional manner which demonstrates courtesy and respect for all
community members and coworkers.
• Performs all other related duties as assigned.
Updated: August 2025 (Admin Review)
Minimum Education, Experience, Certification/Licensure, Other
• High school education or G.E.D. and seven to twelve months of related experience or
training, or equivalent combination of education and experience.
• Must pass criminal background check.
Preferred Education, Experience, Certification/Licensure, Other
• High school diploma or G.E.D. and one year of related experience or training, or
equivalent combination of education and experience. Experience clerical and/or
computer system operations.
Knowledge, Skills, and Abilities
• Ability to add, subtract, multiply, and divide in all units of measure, using whole
numbers, common fractions, and decimals, ability to compute rate, ratio, and percent.
• Ability to apply common sense understanding to carry out detailed but uninvolved
written or oral instructions.
• Ability to complete a variety of written reports.
• Ability to deal with problems involving a few concrete variables in standardized
situations.
• Ability to effectively present information in one-on-one and small group situations to
customers, clients, and other employees of the organization.
• Ability to maintain inter- and intra-department confidentiality.
• Ability to operate and provide for maintenance of a variety of office machines and
equipment.
• Ability to read and understand laws, ordinances, reports, and other written
communication.
• Ability to reliably and predictably carry out duties.
• Knowledge and basic skill in use of computer software Microsoft Office – (Word, Excel,
Outlook), and hardware systems and general records maintenance.
• Knowledge of general office policies and procedures.
• Skill in the operations of computers and general office equipment.
Supervision
No supervision of direct reports.
Physical Demands
The physical demands described here are representative of those that must be met by an
employee to successfully perform the essential duties and responsibilities of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform
the essential duties and responsibilities.
While performing the duties of this job, the employee is regularly required to talk or hear. The
employee is frequently required to sit, use hands to finger, handle, or feel and reach with hands
Updated: August 2025 (Admin Review)
and arms. The employee is occasionally required to stand, walk and stoop, kneel, crouch, or
crawl. The employee must occasionally lift and/or move up to 10 pounds. Specific vision
abilities required by this job include close vision, distance vision, color vision, depth perception
and ability to adjust focus.
Work Environment
The work environment characteristics described here are representative of those an employee
encounters while performing the essential duties and responsibilities of this job. Reasonable
accommodations may be made to enable individuals with disabilities to perform the essential
duties and responsibilities.
The noise level in the work environment is usually moderate. Duties are generally performed in
an office setting with a controlled environment. The job requires sitting for extended periods of
time and the work may expose the employee to unpleasant social situations and significant
work pace pressure.
Iowa City is an Equal Opportunity Employer. In compliance with the Americans with Disabilities
Act as Amended, the City will provide reasonable accommodations to qualified individuals with
disabilities and encourages both prospective and current employees to discuss potential
accommodations with the employer.
Reviewed/Approved by: Nicole Davies, Finance Director (4/2024)
I have read and understand the duties and requirements of this job description, and I
agree that I can perform the duties of this position with or without reasonable
accommodation.
Employee Date
________________________________ __________________