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HomeMy WebLinkAboutOperations Supervisor - AUpdated: August 2025 (Admin Review) CITY OF IOWA CITY – JOB DESCRIPTION Position Title: Operations Supervisor – Transportation Services Department: Transportation Services Division: Administration Supervisor: Transportation Services Director FLSA: Exempt Civil Service: Yes Pay Grade: 27 Job Number: 2709 Job Summary Supervises the operational, financial and personnel activities of the Iowa City parking and mass transit system. Oversees the customer service, cashiers, parking enforcement, parking maintenance staff and financial reporting operations including parking management software. Essential Job Duties and Responsibilities The following duties are normal for this position. These are not to be construed as exclusive or all-inclusive. Other duties may be required and assigned. • Develops and delivers ongoing operational training. • Dispatches, directs and supports daily operations. • Audits daily receipts, reconciles daily credit card and cash reports and performs routine audits of employees that handle cash. • Organizes and supervises division workflow. • Prepares daily, monthly, quarterly and annual enforcement reports. • Responds to employee concerns. • Prepares weekly report of activities for Department Director and Associate Director. • Reviews reports with enforcement staff as needed. • Monitors daily operations using parking management software and various security systems. • Leads citation appeals review board. • Supervises operations to ensure policy and schedule adherence. • Coordinates service disruptions caused by weather and traffic. • Provides recommendations for budget planning and oversees expenditures and revenues. • Counts revenue from daily parking meter collections and automated pay stations, prepares deposits. • Maintains various operating statistics; compiles daily/monthly/annual reports and reviews reports with staff as necessary. • Interacts with other City departments and downtown businesses and assists community groups with event planning and operations, responds to requests for information. • Maintains daily communications with Accounting and ITS Departments. Updated: August 2025 (Admin Review) • Assists in planning for service expansion and/or reduction, or changes in service delivery methods. • Maintains parking database, including daily sales items, monthly permits, daily facility revenues (POS and pay station operations) and parking enforcement handheld software maintenance. • Manages an internal permit payment plan. • Invoices and tracks various validation services and bus pass sales. • Resolves customer conflicts and assists with daily customer interactions. • Assists with development of division staff schedules, approves employee vacation time requests considering division needs and ensures divisions have adequate coverage during expected and unexpected absences. • Drives transit bus routes as needed. • Provides occasional supervisory coverage at Transit, including ensuring all routes have drivers assigned. • Conducts self in a professional manner which demonstrates courtesy and respect for all community members and coworkers. • Performs other duties as assigned. Minimum Education, Experience, Certification/Licensure, Other • Bachelor’s degree from an accredited educational institution; or four years of related experience and/or equivalent combination of education and experience. Degree in Business, Accounting, Management, or related. • Valid State of Iowa driver’s license with satisfactory driving record. Valid State of Iowa Class B commercial driver’s license with air brakes and passenger endorsement required within 90 days of hire. Meet federal drug testing requirements. A pre-employment drug screen is. Must be 18 years of age. Must pass criminal background check. Preferred Education, Experience, Certification/Licensure, Other • Bachelor’s degree from an accredited educational institution and one year of related experience; or five years of related experience and/or equivalent combination of education and experience. Experience in accounting. Knowledge, Skills, and Abilities • Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. • Ability to compute rate, ratio, and percent. • Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. • Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. • Ability to learn and apply complex policies and procedures. • Ability to perform mathematical calculations necessary to perform payroll functions and basic bookkeeping functions. Updated: August 2025 (Admin Review) • Ability to read and understand written materials and maps, professional journals, technical procedures, or governmental regulations. • Ability to reliably and predictably carry out duties. • Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. • Ability to supervise and motivate employees. • Ability to work in a team environment. • Ability to write reports, business correspondence, and procedure manuals. • Skill in using computers and applicable software applications (Microsoft Office – Word, Excel, Outlook). Supervision Involves leadership role such as regularly guiding, training, and providing direction to permanent staff in completing daily tasks and assignments. May perform additional supervisory duties at the direction of the Department or Division Head to include disciplinary action, assisting with hiring or firing, and writing or delivering performance reviews. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential duties and responsibilities of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities. While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to sit; use hands to finger, handle, or feel and reach with hands and arms. The employee is occasionally required to stand; walk and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception and ability to adjust focus. Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential duties and responsibilities of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities. The noise level in the work environment is usually moderate. Duties are generally performed in an office setting with a controlled environment. The job requires sitting for extended periods of time and the work may expose the employee to unpleasant social situations and significant work pace pressure. Iowa City is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act as Amended, the City will provide reasonable accommodations to qualified individuals with Updated: August 2025 (Admin Review) disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer. Reviewed/Approved by: Darian Nagle-Gamm, Transportation Services Director (4/2024) I have read and understand the duties and requirements of this job description, and I agree that I can perform the duties of this position with or without reasonable accommodation. Employee Date ________________________________ __________________