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HomeMy WebLinkAboutOperations Supervisor - DUpdated: August 2025 (Admin Review) CITY OF IOWA CITY – JOB DESCRIPTION Position Title: Operations Supervisor – Transportation Services Department: Transportation Services Division: Administration Supervisor: Transportation Services Director FLSA: Exempt Civil Service: Yes Pay Grade: 27 Job Number: 2709 Job Summary Supervises the mechanical, financial, and operational activities of the Iowa City Transit system. Oversees the Transit fleet services shop. Assists staff with issues and concerns regarding transit fleet. Essential Job Duties and Responsibilities The following duties are normal for this position. These are not to be construed as exclusive or all-inclusive. Other duties may be required and assigned. • Dispatches, directs and supports transit street operations and maintenance activities. • Supervises on-street operations to ensure policy and schedule adherence. • Coordinates schedule and route deviations caused by weather and traffic. • Develops emergency reroutes. • Assists in planning for new routes and service expansion and/or reduction. • Reports vehicle defects and malfunctions to mechanics, reviews vehicle status daily. • Regularly communicates with driving and administrative staff on the status of bus repairs and educates staff on vehicle maintenance issues. • Reviews and verifies time records. • Provides necessary information for accurate and timely payroll processing. • Monitors and maintains farebox system. • Counts revenue from prior day’s receipts. • Prepares deposits. • Manages all fleet systems including automatic vehicle location system, electric bus charging system, and video equipment. • Ensures the Transit app and/or website is accurately reflecting bus location and predicted arrival times. • Checks work orders and requests to verify parts and labor are charged out correctly and coordinates warranty repairs with dealers. • Coordinates scheduling and completion of maintenance, body work and equipment repairs for fixed route and paratransit fleet to ensure sufficient buses to maintain service delivery. • Performs equipment repairs. Updated: August 2025 (Admin Review) • Performs initial, in progress and final inspections of work performed by the line mechanics. • Responds to service calls in the field and substitutes for Parts/Data Entry Clerk and mechanics in as needed. • Investigates accidents/incidents involving operators, passengers or other motorists. • Monitors parts room inventory, tire inventory and personnel needs. • Creates reports and maintains records of work performed to ensure compliance with Federal and State regulations. • Orders and acquires parts and equipment. • Writes vehicle and equipment specifications. • Provides tours of transit facility and participates in community relations activities. • Receives and responds to inquiries and complaints from the general public. • Maintains safety plans related to weather and other emergencies. • Participates on transit safety committee. • Leads and attends regularly scheduled staff meetings and ad-hoc meetings as assigned. • Conducts self in a professional manner which demonstrates courtesy and respect for all community members and coworkers. • Performs all other related duties. Minimum Education, Experience, Certification/Licensure, Other • Bachelor’s degree from an accredited educational institution; or four years of related experience and/or equivalent combination of education and experience. Degree in Automotive Technology, Business, Accounting, Management, or related. • Valid State of Iowa driver’s license with satisfactory driving record. Valid State of Iowa Class B commercial driver’s license with air brakes and passenger endorsement required within 90 days of hire. Meet federal drug testing requirements. A pre-employment drug screen. Must be 18 years of age. Must pass criminal background check. Preferred Education, Experience, Certification/Licensure, Other • Bachelor’s degree from an accredited educational institution and one year of related experience; or five years of related experience and/or equivalent combination of education and experience. Experience in accounting. Knowledge, Skills, and Abilities • Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. • Ability to compute rate, ratio, and percent. • Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. • Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. • Ability to learn and apply complex policies and procedures. Updated: August 2025 (Admin Review) • Ability to perform mathematical calculations necessary to perform payroll functions and basic bookkeeping functions. • Ability to read and understand written materials and maps, professional journals, technical procedures, or governmental regulations. • Ability to reliably and predictably carry out duties. • Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. • Ability to supervise and motivate employees. • Ability to work in a team environment. • Ability to write reports, business correspondence, and procedure manuals. • Skill in using computers and applicable software applications (Microsoft Office – Word, Excel, Outlook). Supervision Involves leadership role such as regularly guiding, training, and providing direction to permanent staff in completing daily tasks and assignments. May perform additional supervisory duties at the direction of the Department or Division Head to include disciplinary action, assisting with hiring or firing, and writing or delivering performance reviews. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential duties and responsibilities of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities. While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to sit; use hands to finger, handle, or feel and reach with hands and arms. The employee is occasionally required to stand; walk and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception and ability to adjust focus. Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential duties and responsibilities of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities. The noise level in the work environment is usually moderate. Duties are generally performed in an office setting with a controlled environment. The job requires sitting for extended periods of time and the work may expose the employee to unpleasant social situations and significant work pace pressure. Updated: August 2025 (Admin Review) Iowa City is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act as Amended, the City will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer. Reviewed/Approved by: Darian Nagle-Gamm, Transportation Services Director (4/2024) of this job description, and I agree that I can perform the duties of this position with or without reasonable accommodation. Employee Date ________________________________ __________________