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HomeMy WebLinkAboutPC TechnicianUpdated: August 2025 (Admin Review) CITY OF IOWA CITY – JOB DESCRIPTION Position Title: PC Technician Department: Finance Division: Information Technology Services Supervisor: Information Technology Services Coordinator FLSA: Non-Exempt Civil Service: Yes Pay Grade: 25 Job Number: 2506 Job Summary Installs, modifies and makes minor repairs to personal computer hardware, printer hardware and software systems. Provides technical assistance to system users. Essential Job Duties and Responsibilities The following duties are normal for this position. These are not to be construed as exclusive or all-inclusive. Other duties may be required and assigned. • Inspects personal computer equipment and reads order sheet listing user requirements to prepare equipment for delivery, maintains hardware inventory. • Loads specified software packages such as operating systems, word processing or spreadsheet programs into computer in support of information technology system standards. • Installs or assists service personnel in installation of hardware and peripheral components such as monitors, keyboards, printers and disk drives on user's premises. • Responds to client inquiries concerning systems operation. • Analyzes and diagnoses system hardware, software and operator problems. • Maintains and creates records descriptions according to established procedures. • Maintains documentation, program listings, layouts and other records in support of development, modification or problem resolving efforts. • Assists with training efforts of new systems implementation, including documentation, instruction and hands-on training of others. • Maintains working knowledge of PC to server and server to PC interface. • Coordinates activities with ITS Help Desk and other Information Technology System groups. • Accurately estimates effort required for assigned tasks, updates time and billing. • Prioritizes tasks and communicates status to team members. • Refers major hardware problems to senior staff or vendor service personnel for correction. • On occasion, may perform higher classified work for the purpose of training and professional development. • Places out of service equipment on government deals website. Updated: August 2025 (Admin Review) • Writes install procedures for software programs and/or updates and documents current procedures. • Moves items from different departments to Information Technology Systems and/or Tower Place. • Works with various software companies to ensure product works on City network. • Participates in on-call rotation; checks commands nightly while in rotation. • Researches new software for users to purchase. • Conducts self in a professional manner which demonstrates courtesy and respect for all community members and coworkers. • Performs all other related duties as assigned. Minimum Education, Experience, Certification/Licensure, Other • Associate’s degree from an accredited educational institution; or two years of related experience and/or equivalent combination of education and experience. Experience in computer or management information systems. • Must pass criminal background check. Preferred Education, Experience, Certification/Licensure, Other • Associate’s degree from an accredited educational institution and one year of related experience; or three years of related experience and/or equivalent combination of education and experience. Experience with virtual desktop infrastructure. Knowledge, Skills, and Abilities • Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals, ability to compute rate, ratio, and percent. • Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. • Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. • Ability to reliably and predictably carry out duties. • Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. • Ability to speak effectively before groups of customers or employees of organization. • Ability to write routine reports and correspondence. • Skill in using computers and applicable software applications (Microsoft Office – Word, Excel, Outlook) Adobe, McAfee Anti-virus and other relevant software. Supervision No supervision of direct reports. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential duties and responsibilities of this job. Updated: August 2025 (Admin Review) Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities. While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to sit; use hands to finger, handle, or feel and reach with hands and arms. The employee is occasionally required to stand; walk and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception and ability to adjust focus. Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential duties and responsibilities of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities. The noise level in the work environment is usually moderate. Duties are generally performed in an office setting with a controlled environment. While performing the duties of this job, the employee is occasionally exposed to risk of electrical shock and vibration. The job requires sitting for extended periods of time and the work may expose the employee to unpleasant social situations and significant work pace pressure. Iowa City is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act as Amended, the City will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer. Reviewed/Approved by: Nicole Davies, Finance Director (4/2024) and requirements of this job description, and I agree that I can perform the duties of this position with or without reasonable accommodation. Employee Date ________________________________ __________________