HomeMy WebLinkAboutReceptionist - Senior CenterUpdated: August 2025 (Admin Review)
CITY OF IOWA CITY – JOB DESCRIPTION
Position Title: Receptionist – Senior Center
Department: Senior Center
Division: Senior Center
Supervisor: Senior Center Coordinator
FLSA: Non-Exempt
Civil Service: Yes
Pay Grade: 2
Job Number: 0203
Job Summary
Under direct supervision, assists staff in the Senior Center. Greets the public, responds to
questions, offers appropriate assistance and performs other clerical duties.
Essential Job Duties and Responsibilities
The following duties are normal for this position. These are not to be construed as exclusive
or all-inclusive. Other duties may be required and assigned.
• Provides customer service and staff support for routine tasks including financial
transactions, information referrals and copying requests for public and staff.
• Processes Senior Center memberships, parking permits and parking ticket sales; collects
fees and donations; issues receipts, issues membership cards, enrolls participants in
classes and assists with locker rentals.
• Makes appointments for legal counseling, Senior Health Information Program and tax
preparation services.
• Assists with marketing materials and mailing distribution.
• Helps stock, track and maintain inventories of operational supplies.
• Helps track, tally, record and prepare reports on Senior Center participation.
• Assists public with the copy machine and does copying for staff.
• Sorts and delivers incoming mail.
• Conducts self in a professional manner which demonstrates courtesy and respect for all
community members and coworkers.
• Performs other duties as assigned.
Minimum Education, Experience, Certification/Licensure, Other
• High school education or G.E.D. or pursuit of degree and one to three months of related
experience or training; or equivalent combination of education and experience.
Experience in customer service.
• Must pass criminal background check.
Updated: August 2025 (Admin Review)
Preferred Education, Experience, Certification/Licensure, Other
• High school education or G.E.D. and four to six months of related experience or training;
or equivalent combination of education and experience. Experience with computer
systems.
• Certification in CPR and the use of an external automated defibrillator.
Knowledge, Skills, and Abilities
• Ability to add, subtract, multiply, and divide in all units of measure, using whole
numbers, common fractions, and decimals.
• Ability to apply common sense understanding to carry out detailed but uninvolved
written or oral instructions.
• Ability to compute rate, ratio, and percent.
• Ability to deal with problems involving a few concrete variables in standardized
situations.
• Ability to effectively present information in one-on-one and small group situations to
customers, clients, and other employees of the organization.
• Ability to read and comprehend simple instructions, short correspondence, and memos.
• Ability to reliably and predictably carry out duties.
• Ability to write simple correspondence.
• Knowledge of basic office equipment, filing and sorting techniques.
• Skill in using computers and applicable software applications (Microsoft Office – Word,
Excel, Outlook).
Supervision
No supervision of direct reports.
Physical Demands
The physical demands described here are representative of those that must be met by an
employee to successfully perform the essential duties and responsibilities of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform
the essential duties and responsibilities.
While performing the duties of this job, the employee is regularly required to talk or hear. The
employee is frequently required to sit; use hands to finger, handle, or feel and reach with hands
and arms. The employee is occasionally required to stand; walk and stoop, kneel, crouch, or
crawl. The employee must occasionally lift and/or move up to 10 pounds. Specific vision
abilities required by this job include close vision, distance vision, color vision, depth perception
and ability to adjust focus.
Work Environment
The work environment characteristics described here are representative of those an employee
encounters while performing the essential duties and responsibilities of this job. Reasonable
Updated: August 2025 (Admin Review)
accommodations may be made to enable individuals with disabilities to perform the essential
duties and responsibilities.
The noise level in the work environment is usually moderate. Duties are generally performed in
an office setting with a controlled environment. The job requires sitting for extended periods of
time and the work may expose the employee to unpleasant social situations and significant
work pace pressure.
Iowa City is an Equal Opportunity Employer. In compliance with the Americans with Disabilities
Act as Amended, the City will provide reasonable accommodations to qualified individuals with
disabilities and encourages both prospective and current employees to discuss potential
accommodations with the employer.
Reviewed/Approved by: Geoff Fruin, City Manager (4/2024)
I have read and understand the duties and requirements of this job description, and I
agree that I can perform the duties of this position with or without reasonable
accommodation.
Employee Date
________________________________ __________________