HomeMy WebLinkAboutUtility Billing Coordinator - RevenueUpdated: August 2025 (Admin Review)
CITY OF IOWA CITY – JOB DESCRIPTION
Position Title: Utility Billing Coordinator - Revenue
Department: Finance
Division: Revenue
Supervisor: Revenue & Risk Manager
FLSA: Non-Exempt
Civil Service: Yes
Pay Grade: 10
Job Number: 1001
Job Summary
Under general direction, prepares the weekly utility bills.
Essential Job Duties and Responsibilities
The following duties are normal for this position. These are not to be construed as exclusive
or all-inclusive. Other duties may be required and assigned.
• Enters information into computer system for weekly utility billings.
• Monitors, analyzes, adjusts, and verifies accuracy of utility billing information; resolves
problems with high and low water meter readings or bills.
• Signs up customers for services and answers questions and complaints from the public
and City employees concerning City policies and procedures regarding utility services;
directs unanswered problems and inquiries to appropriate City personnel.
• Establishes utility payment plans in accordance with City policy.
• Assists wastewater with billing calculations and enters into Munis system and mails
notices to customers.
• Establishes and maintains various correspondence files and statistical data; composes
and types variety of correspondence.
• Performs utility bill adjustments; updates record accordingly.
• Generates deposit refunds for final utility bills.
• Assesses late fees on delinquent utility bills.
• Conducts self in a professional manner which demonstrates courtesy and respect for all
community members and coworkers.
• Performs all other related duties as assigned.
Minimum Education, Experience, Certification/Licensure, Other
• Associate’s degree from an accredited educational institution and one year of related
experience; or three years of related experience and/or equivalent combination of
education and experience. Experience in utility billing, managing software, or related.
• Must pass criminal background check.
Updated: August 2025 (Admin Review)
Preferred Education, Experience, Certification/Licensure, Other
• Bachelor’s degree from an accredited educational institution; or four years of related
experience and/or equivalent combination of education and experience. Experience in
utility billing and software management for water utility industry.
Knowledge, Skills, and Abilities
• Ability to calculate figures and amounts such as discounts, interest, commissions,
proportions, and percentages.
• Ability to effectively present information and respond to questions from groups of
managers, clients, customers, and the general public.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or
schedule form.
• Ability to operate standard office equipment.
• Ability to read and understand technical materials, technical procedures, or
governmental regulations.
• Ability to reliably and predictably carry out duties.
• Ability to solve practical problems and deal with a variety of concrete variables in
situations where only limited standardization exists.
• Ability to write reports, business correspondence, and procedure manuals.
• Knowledge of utility billing procedures.
• Skill in using computers and applicable software applications (Microsoft Office – Word,
Excel, Outlook), Munis system, and financial management software.
• Skills in trouble shooting software issues.
Supervision
No supervision of direct reports.
Physical Demands
The physical demands described here are representative of those that must be met by an
employee to successfully perform the essential duties and responsibilities of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform
the essential duties and responsibilities.
While performing the duties of this job, the employee is regularly required to talk or hear. The
employee is frequently required to sit; use hands to finger, handle, or feel and reach with hands
and arms. The employee is occasionally required to stand; walk and stoop, kneel, crouch, or
crawl. The employee must occasionally lift and/or move up to 10 pounds. Specific vision
abilities required by this job include close vision, distance vision, color vision, depth perception
and ability to adjust focus.
Work Environment
The work environment characteristics described here are representative of those an employee
encounters while performing the essential duties and responsibilities of this job. Reasonable
Updated: August 2025 (Admin Review)
accommodations may be made to enable individuals with disabilities to perform the essential
duties and responsibilities.
The noise level in the work environment is usually moderate. Duties are generally performed in
an office setting with a controlled environment. The job requires sitting for extended periods of
time and the work may expose the employee to unpleasant social situations and significant
work pace pressure.
Iowa City is an Equal Opportunity Employer. In compliance with the Americans with Disabilities
Act as Amended, the City will provide reasonable accommodations to qualified individuals with
disabilities and encourages both prospective and current employees to discuss potential
accommodations with the employer.
Reviewed/Approved by: Nicole Davies, Finance Director (4/2024)
I have read and understand the duties and requirements of this job description, and I
agree that I can perform the duties of this position with or without reasonable
accommodation.
Employee Date
________________________________ __________________