HomeMy WebLinkAboutVictim Services CoordinatorUpdated: August 2025 (Admin Review)
CITY OF IOWA CITY – JOB DESCRIPTION
Position Title: Victim Services Coordinator
Department: Police
Division: Field Operations
Supervisor: Police Lieutenant
FLSA: Non-Exempt
Civil Service: Yes
Pay Grade: 11
Job Number: 1116
Job Summary
Works as part of the Police Department Field Operations Division to provide support and serve
as a liaison between law enforcement, various support service providers and victims/survivors
of crime.
Essential Job Duties and Responsibilities
The following duties are normal for this position. These are not to be construed as exclusive
or all-inclusive. Other duties may be required and assigned.
• Builds connections and partnerships with local community programs that provide
services to victims of crimes.
• Works as a liaison between crime victims, the Iowa City Police Department, community
entities and leaders, and other helping professionals to coordinate services and victim
care.
• Conducts regular and reasonable follow-up with victims and their supporters.
• Engages in crisis intervention and sensitive listening of victims and their supporters.
• Provides victims and their families with information on the criminal justice system.
• Coordinates resources from local, regional, and national victim services organizations,
including the Iowa Crime Victim Compensation Program.
• Attends home visits with officers and detectives to assist victims as needed.
• Supports investigative and prosecutorial efforts by maintaining communication with
victims of crime and serving as a liaison to victims and survivors of crime during an
investigation and/or prosecution.
• Provides meaningful participation in community coordinated groups and efforts to
respond to victims of crime.
• Provides information to the Iowa City Police Department and the public safety
community on local community programs that provide services to victims of crime and
the impact of crime on victims and their supporters.
• Educates community members, including immigrants, refugees, deaf individuals and
other underserved populations on victims’ rights through community partnerships, using
interpretation services when needed.
• Writes narrative reports documenting services and communication for police records.
• Compiles and maintains data, facilitating designated research efforts.
Updated: August 2025 (Admin Review)
• Promotes the mission of the Police Department.
• Conducts self in a professional manner which demonstrates courtesy and respect for all
community members and coworkers.
• Performs other duties as assigned.
Minimum Education, Experience, Certification/Licensure, Other
• Bachelor’s degree from an accredited educational institution; or four years of related
experience and/or equivalent combination of education and experience. Degree in
sociology or related. Experience in providing victim support services.
• Valid State of Iowa driver's license with satisfactory driving record. Must be 18 years of
age. Must pass criminal background check.
Preferred Education, Experience, Certification/Licensure, Other
• Bachelor’s degree from an accredited educational institution and one year of related
experience; or five years of related experience and/or equivalent combination of
education and experience. Experience in working with multicultural populations.
Bilingual ability.
Knowledge, Skills, and Abilities
• Ability to add, subtract, multiply, and divide in all units of measure, using whole
numbers, common fractions, and decimals.
• Ability to apply common sense understanding to carry out instructions furnished in
written, oral, or diagram form.
• Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
• Ability to deal with problems involving several concrete variables in standardized
situations.
• Ability to establish effective working relationships between departmental staff, the
public, and community partners.
• Ability to identify program priorities, develop realistic work plans, and work on multiple
tasks.
• Ability to provide an enthusiastic and progressive approach to enhancing law
enforcement services to all victims of crime.
• Ability to read and comprehend simple instructions, short correspondence, and memos.
• Ability to reliably and predictably carry out duties.
• Ability to utilize a trauma-informed and victim-centered approach, and work to bolster
relationships with community partners while developing promising practices internally
by working closely with administrators, detectives, and patrol officers.
• Ability to work effectively and connect with diverse communities.
• Ability to work in a team environment as well as independently.
• Ability to write simple correspondence and reports.
• Knowledge of community and University resources available to victim for shelter,
treatment, education, legal assistance, and financial aid.
• Knowledge of the criminal justice system process and victims’ rights.
Updated: August 2025 (Admin Review)
• Skill in demonstrating equity and inclusion in work.
• Skill in listening, written and verbal communications, problem solving and time
management.
• Skill in using computers and applicable software applications (Microsoft Office – Word,
Excel, Outlook).
Supervision
No supervision of direct reports.
Physical Demands
The physical demands described here are representative of those that must be met by an
employee to successfully perform the essential duties and responsibilities of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform
the essential duties and responsibilities.
While performing the duties of this job, the employee is regularly required to talk or hear. The
employee is frequently required to sit; use hands to finger, handle, or feel and reach with hands
and arms. The employee is occasionally required to stand; walk and stoop, kneel, crouch, or
crawl. The employee must occasionally lift and/or move up to 10 pounds. Specific vision
abilities required by this job include close vision, distance vision, color vision, depth perception
and ability to adjust focus.
Work Environment
The work environment characteristics described here are representative of those an employee
encounters while performing the essential duties and responsibilities of this job. Reasonable
accommodations may be made to enable individuals with disabilities to perform the essential
duties and responsibilities.
The noise level in the work environment is usually moderate. Duties are generally performed in
an office setting with a controlled environment. The job requires sitting for extended periods of
time and the work may expose the employee to unpleasant social situations and significant
work pace pressure. The employee may be required to travel to or accompany other police
staff to meetings or gatherings, or into the city in response to community needs and may be
occasionally exposed to wet and/or humid conditions and outside weather conditions.
Iowa City is an Equal Opportunity Employer. In compliance with the Americans with Disabilities
Act as Amended, the City will provide reasonable accommodations to qualified individuals with
disabilities and encourages both prospective and current employees to discuss potential
accommodations with the employer.
Reviewed/Approved by: Dustin Liston, Police Chief (4/2024)
Updated: August 2025 (Admin Review)
I have read and understand the duties and requirements of this job description, and I
agree that I can perform the duties of this position with or without reasonable
accommodation.
Employee Date
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