HomeMy WebLinkAboutWS4 - Handout from CommUnityCo m m
Crisis Services
HANDOUT TO COUNCIL AT 5/20 WORK SESSION
FROM SARAH NELSON, CHIEF EXECUTIVE OFFICER,
COMMUNITY
dental Health/Law Enforcement Liaison
Quarter 3 Report
Fiscal Year 2025
Jurisdiction
Iowa City Police Department
Naia Goodman
Mobile Crisis Response Program Manager
CommUnity Crisis Services
Date: April 2025
LIM
1
A Comm
Crisis Services
Quarter 3 Cumulative Data
Total Dispatches & Follow -Ups
Total Dispatches 173
Total Follow -Ups
Demographics
Age
Under 18
18-25
26-35
36-45
46-55
Over 56
Unknown
Gender
Male
Female
Other
Resolutions
Stabilized on Scene
Client Denied/Terminated
Services
Hospital - Medical
Hospital - Voluntary
Hospital - Involuntary
Crisis Stabilization Services
Jail/Arrest
195
22
32
32
41
28
61
14
112
115
3
140
21
4
28
1
13
2
%COMMkInity
Crisis Services
Other Resolutions.
Unable to Locate 17
Referred to MCR 4
Primary Presenting Issue
Adult SUD
19
Youth SUD
3
Adult Mental Health
121
Youth Mental Health
17
Youth Behavioral
3
Grief/Loss
4
Suicide Ideation/Behavior
7
Family Mediation
25
Homelessness
7
Domestic Violence
3
Other Issue Not Described
21
Referrals
Elder Services
12
Youth Services
15
Medical
19
Housing
13
SUD Services
23
DHS
5
Mental Health Services
96
Mental Health Regional
Services
3
Crisis Service Bed/Observation 57
❑ther 49
Types of Contacts
3
% Comm
Crisis Services
In -Person with Officer
126
In -Person without Officer
16
Telehealth Requested Crisis
Dispatch
29
Made MCR Referral
2
Follow -Up Requested by
Officer
57
Probable Cause/Diversion
Probable cause present,
diverted
5
Probable cause present,
arrested
3
Probable cause not present
176
MHL unable to determine if
probable cause present
0
No officer involvement on
scene
46
% Comm
Crisis Services
Probable Cause/Diversion
c Probable cause present,
diverted (2.2%)
Probable cause present,
arrested (1.3%)
Probable cause not present
(76.5%)
No officer involvement on scene
(20.0%)
Comm
Crisis Services
Quarter 3 Kaitie Data
Demographics
Age
Under18
14
18-25
19
26-35
19
36-45
23
46-55
14
Over 56
26
Unknown Age
3
Gender
Male 60
Female 56
Other 2
Hours Makeup
Training/Outreach 29
Direct Client Contact 89
Case Management 135
07AC
%Comm
Crisis Services
Train ing/OLAfeac h
Direct Client Contact
Figure 1. This figure represents the percentage of time the MHL spent on direct client
contact, case management, outreach efforts, and training. Case management tasks
include documentation, travel time, consultation (providers, family, LE, etc.), and
researching resources for the client's benefit.
100 onr
Comm
Crisis Services
Quarter 3 Kelsie Data
Demographics
Age
Under18
8
18-25
13
26-35
13
36-45
18
46-55
14
Over 56
35
Unknown Age
11
Gender
Male 52
Female 59
Other 1
Training/Outreach
28
Direct Client Contact
124.5
Case Management
205
ppaOR.
R
L-1
Comm
Crisis Services
Case Management
Training[Outreach
7 8%
Direct Client Contact
34.8%
Figure 2. This figure represents the percentage of time the MHL spent on direct client
contact, case management, outreach efforts, and training. Case management tasks
include documentation, travel time, consultation (providers, family, LE, etc.), and
researching resources for the client's benefit.
Comm
Crisis Services
Quarter 3 Documented Follow -Up Data
In mid -March, we implemented a new documentation system to capture additional
data and outcomes from the follow-up and case management that MHL's do with the
clients that they work with. We hope that this follow-up system will allow us to get a
better picture of the diversion outcomes and case management efforts of our liaisons.
The data below reflects the data we were able to collect since its implementation on
March 12, 2025.
High Engagement with Law Enforcement or MHL (15+ Interactions)
Yes 16
No 33
Demographics
Age
Under 18
3
18-25
6
26-35
2
36-45
8
46-55
6
Over 56
14
Unknown Age
10
Gender
Male 19
Female 19
Other 11
AComm
Crisis Services
Follow -Up Outcomes
Diversion Outcomes
Remained stable in community
21
Taken to hospital
5
Crisis stabilization services
1
Taken to correctional facility
0
Law enforcement contact
0
Crisis stabilization
J.I -
Taken to hospital
18.5%
Client Reported Outcomes
Feeling better 10
Feeling same 1
Feeling worse 2
No answer 4
CommUnity Crisis Services
Program Metrics
2,000
2366
95%
1702
1401;
Mobile Crisis Outreach co
1062
Since 2022... 90% 0
CU 1,000 Cn
Response time decreased 31% 0 534 '-
0
Youth served increased 268% r r� F
Total dispatches increased 35% 0 1 85%
2021 12022 2023 2024 2025
Iowa City Police Department
Dispatches
600
Y
0
c 300
0
U
0
0
Co
cc
J
1-
2022 2023 2024 2025
80,000
60,000
W
cu 40,000
c
0
U
20,000
GuideLink Center
2,000
V1
U 1,000
m
m
m
2022 2023 2024 2025
Crisis Helpline Services
Since 2021...
Contact volume increased 161%
LGBTQ youth served = 117,000
911 Diversion remains flat
2021 2022 2023 2024
2025