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HomeMy WebLinkAboutHourly Customer Service Program08/05/2025 Hourly Customer Service Program Job Openings The City of Iowa City Recreation division is accepting applications for positions within the Customer Service Program. Hourly Customer Service Program staff assignments may include the following: Tot Time Attendant $15.00 per hour Position will start in September 2025 Definition of Work: Assists the Recreation Program Supervisor in administrating the Iowa City Parks and Recreation Tot Time program. Duties include but not limited to; program set up and take down, daily inspection and cleaning of equipment, collection of program fees, oversee and lead general activities, enforce program rules and policies, maintain a safe and clean area, and communicate with participants of any upcoming events or announcements. Performs other duties as assigned. Minimum Qualifications: Must be 18 years of age or older. Previous experience working with children. Ability to lift 50 lbs. Ability to interact and engage with diverse user groups. Must be able to provide transportation. Must pass criminal background check. Hours of Operation: Mondays, Wednesdays & Fridays, 9:00am -12:00pm at the Mercer Park Aquatic Center Customer Service Attendant $15.00 per hour Definition of Work: The employee performs a variety of duties to ensure all patrons have a positive experience utilizing the recreational facility for open play, special events and reservations. This position is responsible for ensuring the smooth operation of the facility during its hours of operation and taking the lead in addressing any issues that arise. Duties include but are not limited to: greeting and checking in patrons, answering phone calls and directing inquiries, replying to emails, enforcing facility policies, rules, and regulations and registering patrons for activities, meeting rooms and park shelters. Additional responsibilities include maintaining a clean and organized appearance of the facility, performing routine cleaning tasks, conducting facility safety checks, attending to the needs of rental groups and birthday parties, 08/05/2025 completing incident and accident reports, resolving patron complaints, and supervising patrons in a large recreation center. Other duties may be assigned as needed. Minimum Qualifications: Effectively communicate general information and enforce policies and procedures. The role also requires performing various office duties, including typing, filing, answering phones, replying to emails, working with our registration software, and completing other tasks as assigned. This position may require work at both the Robert A. Lee Community Recreation Center and/or the Mercer Park Aquatic Center/Scanlon Gymnasium, so applicants must have reliable transportation to these facilities. Candidates must be able to work one or two Saturdays per month. The candidate must be able to remain pleasant yet firm when enforcing policies with the public. Hiring is contingent upon passing a criminal background check to ensure the safety of Recreation Center patrons. Additionally, the candidate must obtain CPR/First Aid/AED certification within six months of hire. Hours of operation: Monday – Friday, 6:00am – 9:00pm Saturday, 6:00am – 8:00pm Sunday, 11:00am – 8:00pm Customer Service Specialist $16.00 per hour Definition of Work: Employee performs a variety of duties to ensure all patrons have a positive experience utilizing recreational facility for open play, special events and reservation. The person in this position ensures that weekend operation of the facilities run smoothly and takes the lead in handling issues as they arise. Duties include but are not limited to: greet and check in all patrons who enter the facility, answer the phone and direct calls, reply to emails, enforce facility policies, rules and regulations, and register patrons for activities, meeting rooms and park shelters. Maintain a clean and neat appearance of the facility, perform routine cleaning tasks, conduct facility safety checks, attend to the needs of rental groups and birthday parties, complete incident and accident reports, resolve patron complaints and supervise patrons in a large recreation center. Performs other duties as assigned. Minimum Qualifications: Must be 18 years of age or older. Previous experience working in customer service and in a supervisorial capacity is required. Must be able to perform various office duties including typing, filing, answering phones, answering emails, working with our registration software and other tasks as assigned. Ability to manage and supervise facility activities and users; effectively communicate general information and enforce policies and procedures is essential. This position may require work at both Robert A. Lee Community Recreation Center and/or Mercer Park Aquatic Center/Scanlon Gymnasium so applicants must have the ability to transport themselves to these facilities. Must be pleasant yet firm with the public when enforcing policy. Hiring is contingent on passing a criminal background check to protect the interests of Recreation Center patrons. Must obtain CPR/First-Aid/AED certification within six months of hire. Must pass criminal background check. 08/05/2025 Shifts available within hours of operation: Saturdays, 2:00pm – 8:00pm, Sundays, 4:00pm – 8:00pm To apply, please use the link to the City’s Self Services website at www.icgov.org/jobs and complete the City of Iowa City online employment application. It is the policy of the City of Iowa City to afford equal employment opportunities for all employees and potential City employees.