HomeMy WebLinkAbout1998-02-09 Council minutes (3)City of Iowa City
MEMORANDUM
Date:
To:
From:
Re:
February 20, 1998
Mayor and City Council
Marian K. Karr, City Clerk
Council Work Session, February 9, 1998 - 4:00 PM - Public Library, Room A
[Not a meeting called by City but Council quorum present. Attached minutes provided
by Keith Ruff, facilitator.]
City Council Members present: Champion, Kubby, Lehman, Norton, O'Donnell,
Thomberry, Vanderhoef.
Staff present: Karr
Tape Recorded 98-21, Both Sides.
Attachment: Keith Ruff minutes submitted to Council February 10.
PARATRANSIT CONSUMER MEETING 2/9/98
GROUP REPORTS (OUTCOME)
Approximately 75 individuals met at the Iowa City Public Library from 4
to 6 PM on Monday, February 9, 1998 to discuss consumer involvement
and their transportation needs. After a brief overview from Keith Ruff,
Casey Hayse, and Chris O'Hanlon, breakout groups were formed to discuss
concerns and report back to larger group.
Group Concerns:
Group 1.
1. Transfer from IC to Coralville;
2. Assistance from drivers: walking, groceries etc;
3. Office assistance - planning time;
4. Door to door service, contract services, turnover, training and
compensation.
5. Ability of people who use wheelchairs to use taxi service.
6. Riders have jobs, fewer vans on the road (increased time for riders
van)
7. Dispatching on Sat and Sun (especially for cancellation)
on
Group 2:
1. Taxi service: use of, smoking environment, pick up of non-paratransit
users (delays in arrival)
2. Cross ridership within county
3. Quality of Service, respect for personnel
Group 3:
1. Eligibility to use service
2. Scheduling (too much time is spent on the vans)
3. Rides to and from outlaying areas.
Group 4:
1. Members of city council use SEATS for a day, visit office to see what
kind of calls come in.
2. City and County should be able to work together.
3. Flexibility in scheduling to get to appointments on time, door to door
not enough, assistance is needed beyond.
4. Don't wait until later establish subcommittee with-consumers NOW'.
5. 'Budget looks too small.
6. Preserve relationship between rider and driver
7. Give present SEATS drivers priority in hiring process.
Group 5:
1. Meet ADA standards.
2. Training for drivers
3. 'Scheduling flexibility, courtesy, accountability and respect.
4. Consumer input needed now not later.
5. A mechanism to improve service be developed.
6. travel 'time not more than 15 in before and after.
7. New name for buses.