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DIVERSITY IMPLEMENTATION FORM (Updated 6- 13 -13)
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CITY OF IOWA CITY
Diversity Implementation Form
(Updated 6/13/13)
In June 2012, the Iowa City City Council established the Diversity Committee which was formulated to serve as
an ad -hoc council committee to review issues relating to diversity within the Police Department and the
Transportation Services Department. In addition, the committee was charged with reviewing the Police Citizen's
Review Board (PCRB). The scope of the committee was to review the policies, practices, and procedures within
the departments, including the PCRB, and provide a set of recommendations to the City Council on diversity
related matters. From September 2012 to March 2013, the committee reviewed and investigated the
departments and developed a set of recommendations. The recommendations are separated between the
Police Department, the Transportation Services Department, and the PCRB. The general recommendations are
provided below.
Iowa City Police Department
1. Changes should be made in the Police Department to create a more positive culture that focuses on a
"protect and serve" approach.
2. Increase the understanding between police officers and the minority community.
3. Respond to the pending recommendations to Council from the Human Rights Commission.
Police Citizens Review Board
1. Increase public awareness of the Police Citizen's Review Board and the complaint process options.
2. Change the process and procedure for the Police Citizen's Review Board to address the issue of public
distrust.
3. Respond to the pending recommendations to Council from the Police Citizen's Review Board.
Iowa City Transportation Services Department
1. Iowa City Transportation Department work on providing additional transit options.
2. Look into alternatives to notifying the public about acceptable behavior expectations and procedures.
3. Increase community outreach efforts.
4. Improve overall environment of downtown interchange and high volume bus stops /shelters.
5. Improve communication between other transit services in the Iowa City /Coralville vicinity.
The recommendations included a reporting component as well which recommends an annual report be
provided to the City Council which highlights various statistical data and information for the Council's review.
Status Report:
The City Manager's Office is coordinating the implementation of the recommendations. This Status Report
explains each of the recommendations, staff's response to the recommendations, names a primary staff contact,
defines the anticipated steps needed to achieve the desired outcomes, and presents a timeline for completion
of specific projects.
ipN'A CITY
POLICE
Department:
Summary:
FY 2013 -2014 Diversity Committee Police and Public Safety Recommendations
Iowa City Police Department
The Diversity Ad -Hoc Committee identified assorted policies, practices and procedures and generated recommendations
to address diversity related matters within the department. Below is an outline of the recommendations, the staff's
response to the recommendations, a primary staff contact, and a timeline for completion of specific projects.
Recommendation A:
Recommend changes be made in the Police Department to create a more positive culture that focuses on a "protect and serve"
approach.
Sub
Recommendation
Staff Response
Staff
Recommendation
Contact/
Timeline
Current Status
Al. Replace the police
City staff concurs with the
Continue work to develop a
Expect
In Production
recruitment video.
recommendation and directed
newvideo.
completion within
staff in March 2013 to replace the
3 -6 months and
video with a video focusing on the
managed by the
community, benefits of working
City Managers
for Iowa City, and the City s
Office and City
strategic plan. The recruitment
Cable Division.
video is only a small portion of
police recruitment efforts.
Recruitment efforts are designed
to reach diverse populations.
Currently, during the recruiting
process informational posters are
sent to approximately 50
educational institutions and
career /placement centers and
3
Sub
Recommendation
Staff Response
Staff
Recommendation
Contact/
Timeline
Current Status
approximately 40
employment /career centers.
Entities included in this mailing
are the Spanish Speaking Peoples
Commission of Iowa, Black
Cultural Center in Ames, MLK Jr.
Center for Education & Training in
Waterloo, Iowa Commission on
the Status of Women, Iowa Civil
Rights Commission, NAACP in
Sioux City, Indian Youth of
America Inc. in Sioux City and the
American Indian Council in Sioux
City. Informational posters are
also displayed in Iowa City Transit
buses. Police entry level position
openings are posted at multiple
locations on the City of Iowa City
website, advertised in the City
Personnel Office and on Jobline.
Media releases are issued
announcing the openings and a
website is maintained specifically
for law enforcement positions. In
addition, Facebook and Twitter
are utilized to disseminate
information. Print ads are placed
in local newspapers including the
Iowa City Press Citizen, Cedar
Rapids Gazette, Des Moines
Register, Quad Cites Times,
Waterloo -Cedar Falls Courier (ads
were also on the Times and
Courier websites). Ads have been
placed on job websites including
Co rrido rCa reers. co m,
CareerBuiler.com and law
0
Sub
Recommendation
Staff Response
Staff
Recommendation
Contact/
Timeline
Current Status
enforcement websites such as
policelink.com, officer.com,
theblueline.com,
lawenforcementjobs.com and the
website for the International
Association of Chiefs of Police. The
Iowa City Police Department plans
on continuing to expand recruiting
efforts by sending a recruiting
team (including a female
supervisor) to college career days
and job fairs highlighting career
opportunities at the Iowa City
Police Department.
A2. Encourage more
City staff believes more
Continue efforts to develop
Ongoing- The
relationship - building
relationship building is critical to
connections between the
ICPD will manage.
activities with the police
the future of the Police
ICPD and the community.
officers and members of
Department. Currently, the Iowa
In an effort to develop
the public.
City Police Department partners
connections between the
with the Strive for Success
Police Department and the
Mentoring program. Additional
youth in the community,
outreach is completed by
the Police Department
participation in National Night out,
worked with the Iowa City
Safety Village, FAS TRAC,
Community School system
Immigrant Voices, Restorative
to pursue a grant that
Justice, Bike Rodeos and
would aid in funding School
speaking at various schools and
Resource Officers. While
pre - schools. Additionally,
these efforts were not
outreach is made through the UI
successful at this time, we
Children's Hospital Safety Fair, 319
are committed to continue
Music Festival, Fraternity and
to work with the school
Sorority Safety presentations. The
system in an effort to
Police Department works with
expand positive
organizations and committees
relationships with our
including Children of Promise, the
youth, and to continue to
Consultation of Religious
work with the school. We
5
Sub
Recommendation
Staff Response
Staff
Recommendation
Contact/
Timeline
Current Status
Communities — Coalition for Racial
have also committed to
Justice, the School Attendance
expanding relationships
Task Force Mediation Team, the
with the general public by
Johnson County Systems of Care
implementing the Badges
Work Group, the Child Protection
for Baseball Program and a
Team, HACAP Housing Council,
graffiti cleanup program in
and the Disproportionate Minority
partnership with Juvenile
Contact Committee. City staff
Court and Mayors Youth
encourages members of the
Empowerment Program.
minority community to participate
The Police Department will
in the ride along program offered
work toward incorporating
by the Iowa City Police
street officers participation
Department.
in crime prevention
activities specifically in the
attendance of meetings
with Immigrant Voices and
the Neighborhood Centers
located on Broadway Street
and Pheasant Ridge.
Additional outreach
activities will be conducted
at Forest View and Cole's
Trailer Courts. Encourage
members of minority
community to participate in
ride along program.
A3. Research the
The City currently provides
Continue to search for
Ongoing- The
viability of restructuring
training opportunities for
opportunities to expand
ICPD will manage.
the Police Department
community policing. The COPS
community policing efforts.
to adopt a community
grant provides for two new
A history of participation in
policing model.
community policing positions
community policing and
within the ICPD.
community relationship
The Iowa City Police Department
building will be a strong
has implemented many of the
factor for consideration in
common strategies of community
employment and
0
Sub
Recommendation
Staff Response
Staff
Recommendation
Contact/
Timeline
Current Status
policing. At the patrol level, in an
promotions within the
effort to provide consistency in
Police Department.
enforcement, accountability and
relationship building, officers are
assigned a specific patrol area for
a minimum of a one year time
period. The ICPD has also
committed a considerable amount
of resources to build partnerships
and relationships through the
Crime Prevention Office and the
Police Sub- Station. In addition, we
have recently been awarded and
implemented a COPS grant which
provides partial funding for two
additional officers to focus their
efforts on the downtown area,
and neighborhoods in general. In
an effort to expand our
community policing model, the
department assigned an
investigator to specifically work
with juveniles. This Investigator
has established and maintained
relationships with Juvenile Court,
The Department of Human
Services, and a variety of
community organizations.
7
Recommendation B:
Recommend opportunities to develop understanding between police officers and the minority community.
Sub
Recommendation
Staff Response
Staff
Recommendation
Contact/
Timeline
Current Status
B1. All police officers
All officers receive diversity
Continue to provide
Ongoing- The
receive information /
training, which include/ have
diversity related training
ICPD will continue
education so they are
included the following list. Each
opportunities.
to manage.
less likely to make
topic below is provided as a class
The Police Department has
assumptions regarding
as a component of an officers
and will continue to ensure
minority populations.
required Multiple Agency Training
that diversity training is
Sessions (MATS) or Police Legal
given a high priority. The
Sciences training (PLS).
Police Department has
committed to participating
• Diversity Training (provided by
in the 2013 Reducing Racial
Diversity Focus)
and ethnic disparities in
• Mental Health Issues
Juvenile Justice Certificate
• Ethics
Program at the Center for
• Epilepsy Response
Juvenile Justice Reform at
• Emotionally Disturbed Persons
Georgetown University
• Immigrations /Customs
(September 23 -27, 2013).
• Mental Health Diversion
The Johnson County team
• Dealing with Mentally Impaired
includes a representative
• Biased -Based Policing/Racial
from the Juvenile Court
Profiling
System, a District Court
• Sexual Harassment
Judge, and the Coordinator
• Civil Rights
for the Johnson County
• Illegal & Undocumented Aliens
Disproportionate Minority
• Low I.Q.
Contact Committee.
• Service Dogs
Additionally, the Police
• Foreign Nationals
Department is working with
Dave Kuker, with the Iowa
Department of Human
Rights, Division of Criminal
and Juvenile Justice
Planning in an effort to
identify alternatives to
arrests, specifically related
0
Sub
Recommendation
Staff Response
Staff
Recommendation
Contact/
Timeline
Current Status
C1. Additional
City staff concurs with the
to low - level, public order
Ongoing- The
education and
recommendation. Currentlythe
allegations.
ICPD will continue
B2. Officers need to
Staff concurs that each contact is
Continue to pursue the
Ongoing- The
handle situations
to be handled consistently and
highest degree of
ICPD will manage.
consistently for all
with the highest degree of
expectations from police
community members.
respect. Situations vary and
officers.
This expectation needs
maintaining officer discretion with
Department will actively
to be clearly
the expectation of consistent
recruit minority members
communicated and
officer behavior is the standard.
of the community to
Officer behavior needs
Supervisors have been instructed
to be monitored.
to specifically evaluate their
reviews of officer recordings to
monitor officer interaction with
the public. Inappropriate officer
interaction will be immediately
addressed and documented
consistent with the Departmental
Discipline Philosophy General
Order.
Recommendation C:
Recommend opportunities to assist the public with educational opportunities
Sub
Recommendation
Staff Response
Staff
Recommendation
Contact/
Timeline
Current Status
C1. Additional
City staff concurs with the
Continue efforts to develop
Ongoing- The
education and
recommendation. Currentlythe
relationships with various
ICPD will continue
information needs to be
Police Department participates in
minority communities in
to manage.
provided to members of
a monthly training with youth
Iowa City. Recommend
the minority
regarding contacts with police and
publishing efforts already
communities for them
providing information and
occurring. The Police
to gain an
understanding on police
Department will actively
understanding of their
procedure in collaboration with
recruit minority members
rights and
Mayors Youth Empowerment
of the community to
9
Sub
Staff Response
Staff
Contact/
Current Status
Recommendation
Recommendation
Timeline
responsibilities.
Program.
participate in the Citizen's
Police Academy. The Police
Department will expand
outreach efforts by
educating the public on the
availability of speakers and
presenters for public
meetings and educational
activities.
C2. Strengthen
City staff concurs with the
Continue efforts and
Ongoing- The
community
recommendation to strengthen
determine ways to enhance
ICPD will continue
partnerships with
community partnerships with
communication efforts. The
to manage.
community and
various stakeholders in the
Police Department will work
neighborhood
community. The Police
toward incorporating street
organizations to
Department command staff and
officers participation in
provide educational
officers have participated and
crime prevention activities
opportunities, and
maintained working relationships
and community outreach
disseminate
with various stakeholders in the
programs.
information.
community, including the
Disproportionate Minority Contact
Committee, FAS TRAC, Immigrant
Voices, Restorative Justice, The
Iowa City Community School
District Core Management Team
and Children of Promise.
C3. Develop
City staff has worked on this
Continue efforts with
Ongoing- The
partnerships with the
concept in the past with
community agencies to
ICPD will manage.
schools and community
community agencies.
develop a Police Cadet
youth groups to
Program. Develop a grant
implement a Police
program modeled after the
Cadet Program, which
PIN grants to provide
introduces youth to the
learning opportunities for
field of law
younger citizens.
enforcement.
10
Recommendation D:
Committee Response to the Pending Recommendations to Council from the Human Rights Commission
Sub
Recommendation
Staff Response
Staff
Recommendation
Contact/
Timeline
Current Status
Ad Hoc supports this
City staff will research this
Review the issue and return
City Managers
Current Status
recommendation:
recommendation and report back
to Council with a
Office /City
Al. Distribute literature
to the City Council.
recommendation.
Attorneys Office -
The Human Rights
information regarding the Police
updated and pertinent
3/6 months.
Commission would
Citizens Review Board in locations
information to the public
the City Clerk's
support the City in
throughout City Hall and the Iowa
regarding the PCRB. Access
Office. Input will
pursuing a municipal
issued identification card,
implemented in a manner
to protect the safety of
undocumented persons.
(Recommend by the HRC
on December 18, 2012)
POLICE CITIZEN'S REVIEW BOARD
Recommendation A:
Increase Public Awareness of the Police Citizen's Review Board and the process by which to file a complaint
Sub
Staff
Contact/
Staff Response
Current Status
Recommendation
Recommendation
Timeline
Al. Distribute literature
The City currently offers
Continue to provide
The primary
regarding the Police
information regarding the Police
updated and pertinent
contact will be
Citizen Review Board in
Citizens Review Board in locations
information to the public
the City Clerk's
the community so that
throughout City Hall and the Iowa
regarding the PCRB. Access
Office. Input will
11
Sub
Recommendation
Staff Response
Staff
Recommendation
Contact/
Timeline
Current Status
information is readily
City Public Library. Brochures are
to relevant information will
be solicited from
available to the public.
available at the Neighborhood
be improved on the City
the PCRB
Centers of Johnson County at both
website and promoted.
members, the
the Broadway Center and
Police
Pheasant Ridge locations.
Department and
Information is also provided
the Equity
online atwww.icgov.o . The
Director. This is
information online includes:
an ongoing
project.
1. Forum Summaries
The City s
2. Annual Reports
communication's
3. Complaint Reports
division will also
4. Complaint Forms
be involved.
5. Contact Information
A2. Prepare a video
City staff believes that the
City staff will develop a
The primary
to be shown to a variety
creation of a video which can be
public information video
contact will be
of local organizations
aired on City Channel 4 would be
regarding the PCRB. City
the City Clerk's
and on the City Cable
beneficial to publicize the value of
staff will then air the video
Office. Input will
Channel.
the PCRB. Those participating in
on City Channel and
be solicited from
the video can highlight the process
online. The video will be
the PCRB
and purpose of the PCRB. This can
recorded in away that
members, the
be followed up with directing the
allows for the reuse of the
Police
public to learn more about the
video at different points in
Department and
PCRB and can be posted on the
the future.
the Equity
City'swebsite.
Director. We
expect this video
could be
complete within 6
months of
initiation.
12
Recommendation B:
Increase Public Awareness of the Police Citizen Review Board and the process by which to file a complaint
Sub
Recommendation
Staff Response
Staff
Recommendation
Contact/
Timeline
Current Status
B1. The person filing the
City staff believes that having a
Reject this recommendation
complaint will have the
member of the PCRB participate in
to ensure board objectivity.
option of requesting that
the interview process may
a member from the
jeopardize the objectivity of said
Police Citizen Review
member. While it would be
Board participate in the
possible to exclude the member
complainant's interview
who participated in the interview
with the Police
from the subsequent decision
Department. (PCRB
making process, this is a small
recommendation #3)
commission and such an approach
could exacerbate the quorum
challenges. The complainant
already has the right to request an
additional party in the interview
(eq. legal counsel) and may have
the right to request the Equity
Directors presence as well (See
B2).
B2. The Human Rights
Currently, City Clerk's staff
The Equity Director is
This can be
Coordinator serves as an
answers questions and provides
available to provide
implemented
assistant and provides
materials for complaints involving
information to the
with changes to
education about the
Iowa City police officers and
complainant about the
the Standard
process. Once a
options available to file receive
PCRB process and to assist
Operating
complaint has been
complaints at the Police
the complainant in
Procedure. The
received, the Human
Department or with the PCRB for
understanding the process.
City Attorneys
Rights Coordinator will
officers. City Clerk staff refers
It is not recommended that
Office, City Clerk's
be informed and will
individuals with questions
the Equity Director
Office, and the
send a letter to the
regarding non Iowa City officers to
participate in the
PCRB will prepare
person filing the
the Equity Director. Individuals
complainant's interview
SOP's for Council
complaint to offer
are referred to the Equity Director
with the police department
action within 3
support through the
with questions regarding State
as the Equity Director
months
13
Sub
Staff Response
Staff
Contact/
Current Status
Recommendation
Recommendation
Timeline
process. The Human
filings.
should not be put in the
Rights Coordinator will
actual or perceived position
be available to address
of advocating for the
any questions or
complainant.
concerns that the
individual may have and
will extend an invitation
to accompany them in
the complainant's
interview with the Police
Department.
B3. It is recommended
The importance of maintaining
The City Manager will
This can be
that the City Manager
objectivity in these cases remains
participate in the interview
implemented
participate in the
a critical component of the
process with the officers
with changes to
interview with the Police
process. City staff believes that
involved but that a review is
the Standard
Department and officer
the City Manager can participate
done at the end of two
Operating
in question.
in the interviews but wishes to
years to ensure the practice
Procedures with a
review this practice over time to
is producing its intended
sunset and
ensure the recommendation is
purpose.
required review in
achieving its intended purpose
two years. The
and the integrity of the process is
City Attorneys
maintained.
Office, City Clerk's
Office, and the
PCRB will prepare
SOP's for Council
action within 3
months.
B4. The complainant will
The City can offer an exit survey
Develop a survey tool and
This can be
be offered an exit
tool to the complainant to provide
provided to complainants at
implemented
survey.
staff and the public with their
the end of the process.
with changes to
perceptions of the process. The
the Standard
data derived from the survey can
Operating
be provided as a component of
Procedures within
the annual report.
3 months. The
City Clerk's Office
14
Sub
Recommendation
Staff Response
Staff
Recommendation
Contact/
Timeline
Current Status
Recommendation
Recommendation
and the Equity
C1. Change the name to
City staff believes this is a Council
Staff recommends an
Director will
Citizens Police Review
decision regarding the
ordinance change if the
prepare the
Board. (Recommended
identification of the board.
desired outcome is a name
survey tool.
B5. Terms for the Police
Staff believes that the definition of
The City Council should
and the City
Citizen's Review Board
terms for the PCRB should be a
determine if changes to
Attorneys Office
should be limited to two
decision made by the City Council,
terms are necessary.
within 3 months.
four -year terms.
not City staff.
Staff recommends an
Ordinance will be
Recommendation C:
Committee response to the pending recommendations to Council from the Police Citizen's Review Board
Sub
Staff Response
Staff
Contact/
Current Status
Recommendation
Recommendation
Timeline
C1. Change the name to
City staff believes this is a Council
Staff recommends an
Ordinance will be
Citizens Police Review
decision regarding the
ordinance change if the
prepared by the
Board. (Recommended
identification of the board.
desired outcome is a name
City Clerk's Office
by the PCRB June 12,
change.
and the City
2012)
Attorneys Office
within 3 months.
C2. To remove the
City staff concurs with this
Staff recommends an
Ordinance will be
language regarding
assessment. Formal mediation
ordinance change.
prepared by the
formal mediation within
does not occur as the named
City Clerk's Office
the city code and from
police officers choose not to
and the City
the Standard Operating
participate.
Attorneys Office
Procedures.
within 3 months
(Recommended by the
PCRB June 12, 2012)
M. No change in the
The Diversity Committee
Staff recommends an
Ordinance will be
PCRB's 45 -day reporting
recommended against the
ordinance change,
prepared by the
period as it may impact
request, opting to retain the 45-
City Clerk's Office
15
Sub
Recommendation
Staff Response
Staff
Recommendation
Contact/
Timeline
Current Status
time to process
day reporting. City staff concurs
and the City
complaint.
with the PCRB's original request to
Attorneys Office
(Recommended change
change to 90 -days because it is
within 3 months.
to 90 -days from the
difficult for a volunteer board,
PCRB October 9, 2012)
which meets once a month, to
make the current 45 -day
requirement.
16
bwa City Transportation Services
Department:
Summary:
FY 2013 -2014 Diversity Committee Transportation Services Recommendations
Iowa City Transportation Services
The Diversity Ad -Hoc Committee identified assorted policies, practices and procedures and generated recommendations
to address diversity related matters within the department. Below is an outline of the recommendations, the staff's
response to the recommendations, a primary staff contact, and a timeline for completion of specific projects.
Recommendation A:
Recommends the Iowa City Transportation Department work on providing additional transit options
Sub
Recommendation
Staff Response
Staff
Recommendation
Contact/
Timeline
Current Status
Al. Sunday service
City staff believes a detailed look
Develop a report to outline
Iowa City Transit -
options assessing the
into the options available would
Sunday service options to
6 -12 months.
free downtown shuttle
address the recommendation.
include costs, estimated
as a potential revenue
rides and alternative
route to offset
transportation solutions.
additional bus services
This will be submitted in a
or researching how to
report as a part of a system
develop a free shuttle
wide evaluation.
service in other areas.
A2. Expand times on
City staff believes a detailed look
Evaluate service needs for
Iowa City Transit -
Saturday.
into the options available would
Saturdays. This will involve
6 -12 months.
address the recommendation.
a community outreach
piece to gather feedback on
transportation needs. This
will be submitted in a
report as a part of a system
17
Sub
Staff Response
Staff
Contact/
Current Status
Recommendation
Recommendation
Timeline
wide evaluation.
A3. Increase start times
City staff believes a detailed look
Enhance outreach efforts to
Iowa City Transit -
for weekday services,
into the options available would
businesses along Heinz Rd.
6 -12 months
specifically for certain
address the recommendation.
and Industrial areas in Iowa
routes and service areas
City to evaluate needs of
where there are swing
businesses to lead to
shifts such as the Heinz
outline of proposed
Road Area. Further
solutions /recommendations
suggests that Transit
for any necessary service
Services contact
enhancements.
management of the
businesses in that area
that may be able to
assist with surveying
the busing needs of
their employees.
A4. Recommend the
City staff concurs with this
Purchase and installation of
Iowa City Transit -
central bus facility uses
recommendation. Transit drivers
atomic clock for the
6 -12 months
an atomic clock for the
are currently required to sync
downtown interchange is
purpose of drivers to
watches with the atomic clock at
underway. Once installed, a
sync their clocks /watch.
the transit facility to make sure
policy will be implemented
The Transit Office is
they are all operating on the same
for drivers to routinely set
placing a clock at the
time.
time pieces to displayed
downtown interchange
time.
that syncs with a clock
posted on BONGO and
the City website. This
would allow drivers and
riders to routinely sync
their watches, etc. with
transit time.
IN
Recommendation B:
Recommends the Iowa City Transportation Department look into alternatives to notifying the public about acceptable behavior
expectations and procedures
Sub
Recommendation
Staff Response
Staff
Recommendation
Contact/
Timeline
Current Status
Bl. Recommend creating
City staff believes that an
Iowa City Transit is in the
Iowa City Transit/
a document /pamphlet
education campaign for users will
process of developing an
City Attorneys
outlining the procedure
be a valuable tool. In the past,
education campaign
Office- 6/12
followed by the Iowa City
training videos have been
outlining proper conduct for
months
Transportation
developed but are in need of
users of the transit system.
Department when there
updating.
This will be coordinated
is an incident on the bus.
with City legal staff for
This information should
review and be implemented
be displayed on the bus,
with the assistance of
website, downtown
communications staff.
interchange, and schools.
B2. Create Youth Liaisons
City staff believes that an
Iowa City Transit will
Iowa City Transit -
by partnering with local
outreach program specific to
engage schools to discuss
6 -12 months
schools to find students
youth in the community can be
mechanisms to dispense
in leadership roles to
valuable for education of the
information about behavior,
help drivers with
future users of the transit system.
safety, regulations and
incidents involving other
policies related to use of
youth. Youth Liaisons can
the public transit system.
be rewarded with free
This will involve outreach to
bus passes and/ or other
schools in the community
incentives to help
for grades K -12.
maintain order during
school times. Youth
Liaisons would be trained
in peer mediations and
de- escalation techniques
and bus safety protocols.
Should be current youth
riders.
19
Recommendation C:
Recommend the Iowa City Transportation Department increase community outreach efforts
Sub
Staff Response
Staff
Contact/
Current Status
Recommendation
Recommendation
Timeline
C1. Create a video with
City staff concurs with this
Develop a media campaign
Iowa City Transit
local youth /community
recommendation. Transit has
to promote and educate
staff & City Cable
members that explain
developed videos in the past
community members on
Division- 6/12
how to appropriately use
directed at the aging and disabled
use of public transit. This
months
City transit services.
community and sees value in
will include school age users
expanding to additional
as well as other age groups.
audiences.
C2. Provide an interactive
City staff believes this idea can be
Include this idea as a part of
Iowa City Transit
informational kiosk at the
incorporated into the downtown
the upcoming City
& City Managers
downtown interchange.
streetscape project targeted for
downtown streetscape
Office
2014 -15.
project.
C3. Connect with local
City staff believes that an
Develop a transit outreach
Iowa City Transit
schools, neighborhood
expansive outreach program in
program to include
& City Planning
associations, etc. to
the community can be valuable for
neighborhoods, schools,
Department- 12
inform the community on
communication of transit related
social service agencies,
months
ongoing changes and
issues.
Senior Center and
improvements in transit
businesses.
services.
C4. Recommend Iowa
City staff concurs with this
Iowa City Transit is in the
Ongoing- Iowa
City Transportation
recommendation. Transit staff
process of setting up a
City Transit
Department staff
has gone through training
training program with the
Department
participate in ongoing
programs in the past but these
National Transit Institute to
culturally and
were one -time trainings.
provide transit specific
linguistically appropriate
diversity training. This will
diversity trainings.
include, Coralville, Cambus
and Johnson County. This
will be ongoing training.
C5. Recommends the
City staff concurs with this
Develop a survey
Iowa City Transit
Iowa City
recommendation. Surveys have
mechanism to evaluate the
Department &
Transportation
been conducted in the past
current transit system,
MPOJC- 6 months
20
Sub
Recommendation
Staff Response
Staff
Recommendation
Contact/
Timeline
Current Status
Department create a
related to customer experience,
current gaps in
survey addressing
community transit needs and
transportation and future
current transportation
transit use information. A more
needs as it relates to public
needs of the
structured ongoing survey
transit. This will be done in
community. Specifically,
program could provide additional
cooperation with the
the Committee
opportunities for input.
Metropolitan Planning
recommends questions
Organization of Johnson
assessing:
County. It will be
o Community needs for
distributed in multiple
Sunday and extended
formats in an effort to
Saturday service.
maximize access to the
o Community needs for
document. These formats
extending service
will include, web,
both AM & PM on
neighborhood committees,
weekdays.
mailings and hard copies
o Assessing needs for
distributed on the bus.
low- income areas
Hard copies will be made
o Broad outreach and
available in multiple
publicizing of survey.
languages to provide access
to those that have limited
In addition,
English proficiency. Transit
consideration must be
is also interested in
made for individuals
investigating the
not able to access the
implementation of a "Mind
survey electronically
Mixer' type system for
(access to hard copy)
collecting input from the
and translation needs
community.
for different languages
and email distribution.
Note: This survey needs
to be implemented and
analyzed in 2013.
Subsequent surveys
should be completed
every two years. All
survey results should be
21
Sub
Staff Response
Staff
Contact/
Current Status
Recommendation
City staff concurs with this
Recommendation
Timeline
accessible to the
recommendation. Currently,
to include current
Department -3
general public.
Transit has facility plans for all
amenities, outline of future
months
Recommendation D:
Recommend improving overall environment of Downtown Interchange and high volume bus stops /shelters
Sub
Recommendation
Staff Response
Staff
Recommendation
Contact/
Timeline
Current Status
The Committee proposes
City staff concurs with this
Create a Transit Facility Plan
Iowa City Transit
the Iowa City
recommendation. Currently,
to include current
Department -3
Transportation
Transit has facility plans for all
amenities, outline of future
months
Department work on
buildings within the department.
installations (short and long
providing additional
Transit also retains a list of all
term) and establish
transit needs as specified
amenities and conducts
maintenance plan
below:
maintenance of those facilities.
document for ongoing
o Pursue additional
Formalizing this document will
maintenance.
seating in downtown
help structure this process.
interchange.
o Increase number of
shelters.
o Increase frequency of
maintaining bus
stops (e.g. litter,
overall appearance).
22
Recommendation E:
Recommend improving communication between other transit services in Iowa City /Coralville vicinity
Sub
Recommendation
Staff Response
Staff
Recommendation
Contact/
Timeline
Current Status
The Committee
City staff believes continued
Continue ongoing
Ongoing -Iowa City
proposes the Iowa City
dialogue between the
communications with
Transit
Transportation
communities will lead to increases
Coralville, Cambus and
Department
Department work on
in efficiency. The implementation
Johnson County to continue
providing additional
of the Bongo system has made
to find ways to improve
transit needs as
transit information easier to
communications, coverage
specified below:
access.
and efficiencies as it relates
to providing public transit
o Establish radio
services to the community.
communication with
Plans are in process for the
the other transit
next evolution of Bongo to
services in order to
include a trip - planner
provide transfer
function for utilizing Iowa
options.
City, Coralville or University
o Trip planner to
transit systems.
include all local
transit services and
assist riders to travel
throughout the Iowa
City /Coralville area.
o Review current
services for
streamlining and /or
duplication of
services with other
transit services.
o Consideration should
be given to social and
cultural issues when
considering
structural changes to
the transit system.
23
REPORTING
Sub
Recommendation
Staff Response
Staff
Recommendation
Contact/
Timeline
Current Status
Recommend that the City
The City of Iowa City currently
The "Diversity
Ongoing- City
of Iowa City and City
provides the following reports:
Implementation Form (DIF)"
Managers Office
Manager provide an
will be the reporting
with all involved
annual report to the City
1. The Human Rights Commission
mechanism for the diversity
departments.
of Iowa City Council and
Annual Report which includes
recommendations. The DIF
the public concerning the
complaint information received
will be provided annually.
status of law
by the public in what areas and
The reports cited in the
enforcement, public
on what basis.
staff response will be
transportation, and other
provided together annually,
City services or programs
2. Iowa City Police Department
with the DIF.
as these City services
Traffic Contact Reports
relate to the needs and
reviewed yearly and available on
concerns of the City s
demand. The report can be
racial /ethnic minority,
broken down by numerous
immigrant, juvenile,
factors.
elderly, disabled, poor,
veteran, and other
3. Iowa City Police Department
special populations. This
School Visit and Incident
annual report of the City
Location Reports which can be
Manager shall be called
provided on demand.
"The City of Iowa City
Annual Equity Report."
4. Johnson County Incarceration
Reports which have the capacity
to break down inmates by
charges, race, and other factors.
5. Incident Based Reporting
reports are available monthly
and yearly and can be reviewed
with numerous factors.
6. Annual report on internal and
24
Sub
Recommendation
Staff Response
Staff
Recommendation
Contact/
Timeline
Current Status
external investigations of
officers, the outcomes of such
investigations, and discipline
action taken.
7. Human Resources submits the
federally required EEO report to
the federal government bi-
annually.
8. Human Resources provides a
statistical report on
demographic data regarding city
employees annually.
9. The Police Citizens Review
Board maintains a central
registry of all formal complaints
against sworn police officers and
provides an annual report to
Council.
25