HomeMy WebLinkAboutCommunications CoordinatorCITY OF IOWA CITY - Job Description
Job Class #27-05 FLSA Exempt
Non-Civil Service
Identification
Position Title: Communications Coordinator
Department: City Manager’s Office
Division: Communications
Supervisor: City Manager
Job Summary
Develops and coordinates the execution of a communication strategy for the City. Works with City
Departments to create effective and well-coordinated messages that promote awareness of City
services, projects, policies and events. Continually evaluates City communications and actively pursues
mechanisms and technologies that enhance such efforts.
Job Scope
Directly supervises the Digital Communications Specialist, Communications Assistant, and hourly
Communication Aide positions. Assists in the development of the City Manager’s Office budget and
makes recommendations for purchases of goods and services, training opportunities for staff and other
needed resources to carry out the City’s communication strategy.
Essential Job Duties and Responsibilities
Monitors and schedules work flow; monitors completed work for accuracy and quality.
Monitors and evaluates assigned employee performance; plans opportunities for training.
Develops public messaging in cooperation with other City Departments; determines appropriate
communications means to disseminate such messages.
Maintains editorial and graphic standards for public information; assuring effectiveness, clarity and
high quality.
Creates communication pieces such as website content, press releases, brochures, advertisements
and newsletters.
Supports City staff with communication needs including developing talking points, speeches and
presentations; coordinates media and customer service training for select City staff.
Manages electronic communications including the City website.
Develops and implements citywide resident surveys and polls.
Ensures excellent customer service through front desk staffing and response to general resident
inquiries.
Job Class #27-05 Communications
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Develops and maintains media relations and serves as a contact for general media inquiries.
Arranges press conferences and other special events as directed.
Assesses internal communication needs; facilitates an environment that encourages interdepartmental
cooperation.
Coordinates with outside vendors and service providers, as needed.
Manages communication staff members as directed by the City Manager, or designee
Conducts self in a manner which promotes and supports diversity and inclusivity in the workplace and
community.
Performs all other related duties as assigned.
Physical and Environmental Conditions
The physical demands and work environment conditions described here are representative of those
that must be met by an employee to successfully perform the essential functions of this job and are
encountered while performing those essential functions. Reasonable accommodations may be made
to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit; use hands to finger,
handle, or feel; and talk and hear. The employee frequently is required to reach with hands and arms.
The employee is occasionally required to walk or stand. Specific vision abilities required by this job
include close vision.
The noise level in the work environment is usually moderate.
Minimum Education, Experience and Certification
Bachelor’s degree from an educational institution accredited by a DOE recognized accreditation body is
required or a combination of education and experience may be substituted. Must pass criminal
background check.
Preferred Education, Experience and Certification
Bachelor’s degree in a communication or marketing related field degree from an educational institution
accredited by a DOE recognized accreditation body preferred. Demonstrated relevant experience in a
diverse organization and previous exposure to municipal government operations is a plus.
Knowledge, Skills, and Abilities
Knowledge of principles of office management and computer hardware, software, and network
operation. Knowledge of Microsoft Office, Adobe Photoshop, InDesign, Illustrator, and Adobe Acrobat is
a plus. Skills in oral and written communication, negotiation, and personnel management. Ability to read
and understand computer and software materials and manuals.
Job Class #27-05 Communications
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The above statements are intended to describe the general nature and level of work being performed by
individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties,
and skills required of personnel so classified in this position.