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HomeMy WebLinkAboutCommunications CoordinatorCITY OF IOWA CITY - Job Description Job Class #27-05 FLSA Exempt Non-Civil Service Identification Position Title: Communications Coordinator Department: City Manager’s Office Division: Communications Supervisor: City Manager Job Summary Develops and coordinates the execution of a communication strategy for the City. Works with City Departments to create effective and well-coordinated messages that promote awareness of City services, projects, policies and events. Continually evaluates City communications and actively pursues mechanisms and technologies that enhance such efforts. Job Scope Directly supervises the Digital Communications Specialist, Communications Assistant, and hourly Communication Aide positions. Assists in the development of the City Manager’s Office budget and makes recommendations for purchases of goods and services, training opportunities for staff and other needed resources to carry out the City’s communication strategy. Essential Job Duties and Responsibilities Monitors and schedules work flow; monitors completed work for accuracy and quality. Monitors and evaluates assigned employee performance; plans opportunities for training. Develops public messaging in cooperation with other City Departments; determines appropriate communications means to disseminate such messages. Maintains editorial and graphic standards for public information; assuring effectiveness, clarity and high quality. Creates communication pieces such as website content, press releases, brochures, advertisements and newsletters. Supports City staff with communication needs including developing talking points, speeches and presentations; coordinates media and customer service training for select City staff. Manages electronic communications including the City website. Develops and implements citywide resident surveys and polls. Ensures excellent customer service through front desk staffing and response to general resident inquiries. Job Class #27-05 Communications Page 2 Updated 12/20/2019 Develops and maintains media relations and serves as a contact for general media inquiries. Arranges press conferences and other special events as directed. Assesses internal communication needs; facilitates an environment that encourages interdepartmental cooperation. Coordinates with outside vendors and service providers, as needed. Manages communication staff members as directed by the City Manager, or designee Conducts self in a manner which promotes and supports diversity and inclusivity in the workplace and community. Performs all other related duties as assigned. Physical and Environmental Conditions The physical demands and work environment conditions described here are representative of those that must be met by an employee to successfully perform the essential functions of this job and are encountered while performing those essential functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; and talk and hear. The employee frequently is required to reach with hands and arms. The employee is occasionally required to walk or stand. Specific vision abilities required by this job include close vision. The noise level in the work environment is usually moderate. Minimum Education, Experience and Certification Bachelor’s degree from an educational institution accredited by a DOE recognized accreditation body is required or a combination of education and experience may be substituted. Must pass criminal background check. Preferred Education, Experience and Certification Bachelor’s degree in a communication or marketing related field degree from an educational institution accredited by a DOE recognized accreditation body preferred. Demonstrated relevant experience in a diverse organization and previous exposure to municipal government operations is a plus. Knowledge, Skills, and Abilities Knowledge of principles of office management and computer hardware, software, and network operation. Knowledge of Microsoft Office, Adobe Photoshop, InDesign, Illustrator, and Adobe Acrobat is a plus. Skills in oral and written communication, negotiation, and personnel management. Ability to read and understand computer and software materials and manuals. Job Class #27-05 Communications Page 3 Updated 12/20/2019 The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified in this position.