Loading...
HomeMy WebLinkAboutHousing ReceptionistCITY OF IOWA CITY – Job Description Job Class #02-06 FLSA Non-Exempt Civil Service Identification Position Title: Housing Receptionist Department: Neighborhood & Development Services Division: Neighborhood Services Supervisor: Housing Administrator Job Summary Performs general and specialized administrative support functions for the Iowa City Housing Authority (ICHA). Provides information and assistance to the public and other city departments regarding ICHA operations and activities including: The Housing Choice Voucher (HCV) program, Public Housing Program, HUD-VASH vouchers, Mainstream Vouchers, Project Based Vouchers, Family Self-Sufficiency programs and Homeownership programs. Essential Job Duties and Responsibilities Screens and routes incoming calls; refers unanswered questions to the appropriate parties. Interacts courteously with the public. Interacts with clientele to provide and receive information; distributes and explains forms to clientele; reviews forms for completeness and accuracy; distributes forms/documents to appropriate staff. Maintains waitlist; checks automated application system for Housing Choice Voucher and Public Housing waiting lists. Inputs data as necessary into Housing Pro database. Scans all necessary documents/files for ICHA programs in accordance with ICHA policy and HUD directives. Prepares, maintains and tracks requests for Iowa Criminal History Record Checks and National Crime Information Center (NCIC) checks with the Iowa Division of Criminal Investigation. Reviews police arrest dockets from all law enforcement agencies within ICHA jurisdiction and cross references that information with ICHA client data base. Disseminates and forwards applicable data to investigate for potential program violations. Receives and processes payments of overpaid subsidy; prepares paperwork for Revenue division; and records payments in client files. Maintains inventory of ICHA brochures, pamphlets and documents related to available Community Resources. Job Class #02-06 Neighborhood Services Page 2 Updated 07/13/2022 Ensures the information is properly displayed and made available to the general public. Operates a variety of office machines and equipment. Provides translation services, if applicable. Conducts self in a manner which promotes and supports diversity and inclusivity in the workplace and community. Performs other related duties as required. Physical and Environmental Conditions The physical demands and work environment conditions described here are representative of those that must be met by an employee to successfully perform the essential functions of this job and are encountered while performing those essential functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; and talk and hear. The employee is occasionally required to stand, walk, and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. The noise level in the work environment is usually moderate. Minimum Education, Experience and Certification High school diploma or equivalent required. A minimum of one-year experience in a position responsible for general office management, customer services or communication required. Or equivalent combination of education and experience. Must be able to maintain confidentiality and handle detailed personally identifiable information. A successful candidate must demonstrate an ability to perform multiple tasks in an open environment and communicate or relay information under stressful conditions. Must pass criminal background check. Preferred Education, Experience and Certification One year of college or technical school from a DOE recognized accreditation body preferred. Additional training in customer service, communication and/or computer proficiency preferred. Bilingual skills to provide translation services preferred. The ability to communicate in Spanish, French, Swahili and/or Arabic preferred. Knowledge, Skills, and Abilities Knowledge of department operations and programs. Basic knowledge of general office procedures, computer operations, and clerical and financial record keeping procedures. Skills in interpersonal and public relations. Skills in typing and computer data entry. Ability to read and understand technical materials, manuals and other department documentation to record work activities, keep records, and work on the computer. Ability to perform basic mathematical calculations. Ability to operate standard office equipment including computers, calculators, printers and copiers. Job Class #02-06 Neighborhood Services Page 3 Updated 07/13/2022 The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified in this position.