HomeMy WebLinkAboutHousing ReceptionistCITY OF IOWA CITY – Job Description
Job Class #02-06 FLSA Non-Exempt
Civil Service
Identification
Position Title: Housing Receptionist
Department: Neighborhood & Development Services
Division: Neighborhood Services
Supervisor: Housing Administrator
Job Summary
Performs general and specialized administrative support functions for the Iowa City Housing
Authority (ICHA). Provides information and assistance to the public and other city departments
regarding ICHA operations and activities including: The Housing Choice Voucher (HCV) program,
Public Housing Program, HUD-VASH vouchers, Mainstream Vouchers, Project Based Vouchers,
Family Self-Sufficiency programs and Homeownership programs.
Essential Job Duties and Responsibilities
Screens and routes incoming calls; refers unanswered questions to the appropriate parties.
Interacts courteously with the public.
Interacts with clientele to provide and receive information; distributes and explains forms to
clientele; reviews forms for completeness and accuracy; distributes forms/documents to
appropriate staff.
Maintains waitlist; checks automated application system for Housing Choice Voucher and Public
Housing waiting lists.
Inputs data as necessary into Housing Pro database.
Scans all necessary documents/files for ICHA programs in accordance with ICHA policy and HUD
directives.
Prepares, maintains and tracks requests for Iowa Criminal History Record Checks and National
Crime Information Center (NCIC) checks with the Iowa Division of Criminal Investigation.
Reviews police arrest dockets from all law enforcement agencies within ICHA jurisdiction and cross
references that information with ICHA client data base.
Disseminates and forwards applicable data to investigate for potential program violations.
Receives and processes payments of overpaid subsidy; prepares paperwork for Revenue division;
and records payments in client files.
Maintains inventory of ICHA brochures, pamphlets and documents related to available Community
Resources.
Job Class #02-06 Neighborhood Services
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Ensures the information is properly displayed and made available to the general public.
Operates a variety of office machines and equipment.
Provides translation services, if applicable.
Conducts self in a manner which promotes and supports diversity and inclusivity in the workplace
and community.
Performs other related duties as required.
Physical and Environmental Conditions
The physical demands and work environment conditions described here are representative of those
that must be met by an employee to successfully perform the essential functions of this job and are
encountered while performing those essential functions. Reasonable accommodations may be made
to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit; use hands to finger,
handle, or feel; and talk and hear. The employee is occasionally required to stand, walk, and reach
with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. Specific
vision abilities required by this job include close vision, distance vision, color vision, peripheral vision,
depth perception, and ability to adjust focus.
The noise level in the work environment is usually moderate.
Minimum Education, Experience and Certification
High school diploma or equivalent required. A minimum of one-year experience in a position
responsible for general office management, customer services or communication required. Or
equivalent combination of education and experience. Must be able to maintain confidentiality and
handle detailed personally identifiable information. A successful candidate must demonstrate an
ability to perform multiple tasks in an open environment and communicate or relay information under
stressful conditions. Must pass criminal background check.
Preferred Education, Experience and Certification
One year of college or technical school from a DOE recognized accreditation body preferred.
Additional training in customer service, communication and/or computer proficiency preferred.
Bilingual skills to provide translation services preferred. The ability to communicate in Spanish,
French, Swahili and/or Arabic preferred.
Knowledge, Skills, and Abilities
Knowledge of department operations and programs. Basic knowledge of general office procedures,
computer operations, and clerical and financial record keeping procedures. Skills in interpersonal and
public relations. Skills in typing and computer data entry. Ability to read and understand technical
materials, manuals and other department documentation to record work activities, keep records, and
work on the computer. Ability to perform basic mathematical calculations. Ability to operate standard
office equipment including computers, calculators, printers and copiers.
Job Class #02-06 Neighborhood Services
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The above statements are intended to describe the general nature and level of work being performed by
individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties,
and skills required of personnel so classified in this position.