HomeMy WebLinkAboutADA Grievance Procedure_LARGE PRINTThe City of Iowa City
Grievance Procedure under
The Americans with Disabilities Act
This Grievance Procedure is established to meet the
requirements of the Americans with Disabilities Act of
1990 ("ADA"). It may be used by anyone who wishes to
file a complaint alleging discrimination on the basis of
disability in the provision of services, activities, programs,
or benefits by the City of Iowa City. The City of Iowa
City's Personnel Policy governs employment-related
complaints of disability discrimination.
The complaint should be in writing and contain
information about the alleged discrimination such as
name, address, phone number of complainant and
location, date, and description of the problem. Alternative
means of filing complaints, such as personal interviews or
a tape recording of the complaint, will be made available
for persons with disabilities upon request.
The complaint should be submitted by the grievant
and/or his/her designee as soon as possible but no later
than 60 calendar days after the alleged violation to:
Rachel Kilburg: ADA Coordinator
Assistant City Manager
City Manager’s Office
410 E Washington St. Iowa City, Iowa, 52240
Within 30 calendar days after receipt of the complaint,
the ADA Coordinator or his/her designee will meet with
the complainant to discuss the complaint and possible
resolutions. Within 15 calendar days of the meeting, the
ADA Coordinator or his/her designee
will respond in writing, and where appropriate, respond in
a format accessible to the complainant, such as large
print, Braille, or audio tape. The response will explain the
position of the City of Iowa City and offer options for
substantive resolution of the complaint.
If the response by the ADA Coordinator or his/her
designee does not satisfactorily resolve the issue, the
complainant and/or his/her designee may appeal the
decision within 15 calendar days after receipt of the
response to ADA Coordination Committee.
Within 30 calendar days after receipt of the appeal, the
ADA Coordination Committee will meet with the
complainant to discuss the complaint and possible
resolutions. Within 15 calendar days after the meeting,
the ADA Coordination Committee will respond in writing,
and, where appropriate, in a format accessible to the
complainant, with a final resolution of the complaint.
All written complaints received by the ADA Coordinator
or his/her designee, appeals to the ADA Coordination
Committee, and responses from these two offices will be
retained by the City of Iowa City for at least three years.